Adobe Experience Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

The candidate should have a background in development/programming with experience in at least one of the following: .NET, Java (Spring Boot), ReactJS, or AngularJS.

Primary Skills:

1. AWS or GCP Cloud
2. DevOps CI/CD pipelines (e.g., Azure DevOps, Jenkins)
3. Python/Bash/PowerShell scripting

Secondary Skills:

1. Docker or Kubernetes

 Job Title: Technical Recruiter

🔶 Experience: 2–5 Years (Technical & FinTech Hiring Experience Preferred)

🔶 Employment Type: Full-Time

🔶 Location: Bangalore

🔶 Joining: Immediate Joiner Preferred

Job Summary

We are seeking a dynamic and experienced Technical Recruiter with strong exposure to technology and fintech hiring. The ideal candidate will be responsible for end-to-end recruitment, stakeholder management, and sourcing top technical talent in a fast-paced environment.

Key Responsibilities

• Manage the full recruitment lifecycle: sourcing, screening, scheduling, interviews, offer negotiation, and onboarding.
• Develop and implement effective hiring strategies for various tech and fintech roles.
• Source candidates through job portals, LinkedIn, referrals, internal database, and other innovative channels.
• Evaluate candidates’ technical skills through screening calls and coordinate with hiring managers for technical evaluation.
• Collaborate closely with tech and product teams to understand job requirements.
• Maintain a strong pipeline of qualified candidates for future requirements.
• Ensure all recruitment activities are aligned with company standards and timelines.
• Provide timely updates and manage expectations of internal stakeholders and candidates.
• Maintain and update recruitment dashboards, trackers, and reports.

Required Skills & Qualifications

• Proven experience (2–5 years) in Technical Recruitment, preferably in a FinTech environment.
• Strong understanding of technology roles such as Developers, QA, DevOps, Cloud, Data Engineers, Analysts, Product roles, etc.
• Hands-on experience with ATS tools, job portals, and sourcing platforms.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume hiring environment.
• Strong negotiation and stakeholder management skills.
• Immediate Joiner—ready to join at short notice.
• 
  

Good to Have

• Experience hiring for Startups / FinTech companies.
• Basic understanding of tech stacks (Java, Python, Node.js, React, AWS, DevOps, etc.).
• Knowledge of market trends and compensation benchmarking.
• 
  

This role is responsible for designing scalable, user-friendly

solutions using native Salesforce capabilities, reducing custom technical debt, and enabling a

unified associate experience across resident services and call center teams.

Key Responsibilities:

● Own the end-to-end migration strategy from Classic to Lightning.

● Redesign data model (replace custom objects with standard Lead/Opportunity where

applicable).

● Configure Lightning features: Dynamic Forms, Lightning Pages, Flows, Omni-Channel.

● Recommend and implement AppExchange solutions where needed.

● Collaborate with developers, admins, and QA to deliver incremental releases.

● Ensure compliance with security, profiles, and permission sets.

● Act as the trusted advisor to stakeholders for Salesforce roadmap planning.

Qualifications:

● 6+ years Salesforce experience, with at least 3+ in Lightning implementations.

● Expertise in Service Cloud, Marketing Cloud, case management, and digital engagement.

● Proven experience with Classic-to-Lightning migration projects.

● Strong understanding of low-code/no-code capabilities (Flows, Dynamic Actions).

● Salesforce Certified Application/Solution Architect (preferred).

● Excellent communication and stakeholder management skills.

We like to keep our job descriptions super simple, so please spend 3 minutes reading this.

Details about the job. You will ...

• Work very closely with the Head of Engineering and the CEO directly
• Own major parts of our tech stack (Node.js/React.js) and your job will be focused primarily on backend (Node/SQL/MQs etc.), but with some front-end JS work (React) as needed
• Design, code, and deliver top-quality software that performs beautifully at scale
• Take ownership for your job and treat it like it is your baby
• This job is based in Chennai (NOT Remote). But we have a lot of flexibility for when life situations require you to work from home
• We are only a 40 person company (by choice) - so you will get amazing ownership!

A Bit About You.

• Really strong in Javascript especially in Node.js with at least 5 years of experience - if you are genuinely not super strong, please do not apply as you will find our interviews challenging and it might be a waste of your time
• Also has React.js experience so that you can support the front-end work as needed
• A strong Engineer who LIKES building software - not just someone who knows the frameworks and can code
• We don't care about college degrees or if you are self taught - we only care that you're exceptional in your work and can be professional
• Must have strong communication skills
• Must be organized, and deliver their own work within deadlines, professionally
• Strong sense of ownership and take pride in your work.

What Will We Do For You?

• Office next to the beach
• "Sports team with a heart" mentality. Even though we work hard, we take care of our people.
• Free breakfast and snacks every day
• Non-hierarchical work environment
• Macbook Pro, free swag etc. of course!
• Huge potential for career growth - the limiting factor will be just your commitment and ambition.

• As a lead engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members.
• Participate in code reviews, app architecture, and design discussions.
• Ensuring timely delivery of all product deliverables.
• Be the go-to person for the team for guidance and troubleshooting. 
• Mentoring junior developers and set best practices for coding, reviews, etc.
• Ensuring performance and scalability in all new product features being developed. 

• Overall of 5+ years of expertise in at least one dynamic programming language like Python and one MVC web framework, preferably Django.
• Experience in at least one frontend framework, preferably React.js
• Expertise in database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in all common AWS cloud technologies, knowledge of CI/CD tools, and workflows.

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.