Sr. QA Engineer

POSITION: HubSpot Specialist – Marketing Operations

1. We seek a talented HubSpot Specialist with expertise in Salesforce to join our team and help optimize our marketing operations.
2. You will play a crucial role in managing and enhancing our HubSpot platform, ensuring seamless integration with Salesforce, and optimizing marketing automation processes.
3. Your expertise will help us improve lead management, data accuracy, and overall campaign effectiveness.

Key Responsibilities:

● HubSpot Management:

1. Administer and optimize HubSpot marketing automation processes.
2. Create and manage workflows, email campaigns, and lead nurturing programs.
3. Develop and maintain dashboards and reports to track key metrics and performance.

● Salesforce Integration:

1. Implement and manage API integrations between HubSpot and Salesforce to ensure smooth data flow. Troubleshoot and resolve integration issues, ensuring data consistency across platforms.
2. Collaborate with development teams to customize and enhance integration functionalities.

● Marketing Automation and Campaign Management:

1. Design and execute marketing automation strategies to improve lead generation and conversion.
2. Analyze campaign performance and adjust strategies based on data insights.
3. Implement and manage Pardot integration, if applicable, to enhance marketing efforts.

● Collaboration and Support:

1. Work closely with sales, marketing, and IT teams to align strategies and achieve business goals.
2. Provide training and support to team members on HubSpot and Salesforce best practices.
3. Stay updated on industry trends and emerging technologies to recommend improvements.

● Other related duties as needed.

WHAT YOU WILL DO:

● Develop, customize, and optimize workflows, automation, and integrations in HubSpot and Salesforce.

● Manage integrations between HubSpot, Salesforce, and other marketing/sales tools.

● Ensure seamless data synchronization, integrity, and reporting across platforms.

● Collaborate with marketing and sales teams to implement automation strategies, lead scoring models, and campaign tracking.

● Create and maintain documentation for HubSpot and Salesforce configurations, workflows, and best practices.

● Troubleshoot and resolve technical issues within the marketing automation ecosystem.

● Train internal teams on best practices and system functionalities.

● Assist in data migration, cleanup, and enrichment activities to maintain database health.

● Stay updated on industry trends, platform updates, and emerging technologies.

REQUIRED SKILLS & QUALIFICATIONS:

● Bachelor’s degree in marketing, Business, Information Technology, or a related field; or equivalent certifications.

● 5+ years of proven experience managing HubSpot CRM and marketing automation platforms.

● Strong experience with Salesforce API integrations and data management.

● Excellent analytical skills with the ability to interpret data and provide actionable insights.

● Strong problem-solving skills and attention to detail.

● Preferred Skills: HubSpot certification(s), Salesforce certification(s), or experience with Salesforce development.

Experience with additional marketing automation tools or platforms.

● 6+ years of experience with Salesforce.com APIs (REST and Bulk), Salesforce.com configuration including but not limited to workflows, data validations, import tools, security & sharing, Visualforce pages, and Apex, salesforce.com, SOQL, and SOSL query language 

● Excellent communication and collaboration skills.

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote PAN India

SHIFT TIMINGS: 02:00 pm to 11:00 pm IST 

Job Description:

The ideal candidate will have a strong background in managing IT projects, excellent leadership skills, and a proven track record of delivering projects on time and within budget. As a Project Manager, you will be responsible for overseeing various IT projects, coordinating with cross-functional teams, and ensuring successful project delivery.

Roles & Responsibilities:

• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Manage the execution of projects, ensuring adherence to the project plan.
• Communicate effectively with clients to understand their requirements and manage their expectations.
• Serve as the primary point of contact for all project-related communications.
• Facilitate regular status meetings with stakeholders and project teams.
• Assign tasks and responsibilities to team members, and ensure timely completion of deliverables
• Ensure that project deliverables meet quality standards and client expectations.
• Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• At least 3+ years of experience in project management within the IT industry.
• Proven track record of successfully delivering IT projects on time and within budget
• Strong knowledge of project management methodologies (e.g., Waterfall, Agile, Scrum)
• Proficiency with project management tools (e.g., MS Project, Jira, Trello, Asana)
• Understanding of software development lifecycle (SDLC) and IT infrastructure.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Roles and Responsibilities

• Apply knowledge set to fetch data from multiple online sources, cleanse it and build APIs on top of it
• Develop a deep understanding of our vast data sources on the web and know exactly how, when, and which data to scrap, parse and store
• We're looking for people who will naturally take ownership of data products and who can bring a project all the way from a fast prototype to production.
• Integrating and maintaining Python services
• Developing robust microservices and applications

Desired Candidate Profile

• Strong relevant experience of at least 2-3 years.
• Strong coding experience in Python3.
• Should have good experience with Django and NodeJs.
• Proficient on modelling applications on both RDBMS and NOSQL databases
• Should have experience in web scraping
• Good understanding and hands-on with scheduling and managing tasks with cron
• Should have experience with microservice architecture
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
• Should have experience in shell scripting, GIT and docker
• Writing unit tests for 100% code coverage.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours
• Should know CI/CD process

Role : Academic Consultant
Location : Bangalore
Experience : 1+ years

Skills
Good Communication skills

• Advise student/ parents for their learning needs through structured Counselling Sessions
• Fix appointments and conduct home demo sessions on daily basis including follow up sessions
• Understand Customer profile & problems to explain implication of ineffective learning methods
• Create the need for Smart Learning and advise student-parent to buy Toppr Subscription as solution
• Handle Objections and Price Negotiation to generate Sales Revenue
• Learn/ Upgrade ones own Product Knowledge and Sales Skills to achieve and
• exceed growing Sales target(s)
• Best Incentives in industry (Unlimited Incentives)