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• Come up with UI and UX strategies based on our target goals.
• Create and maintain digital assets, such as interface design files, wireframes, and interactive mockups using ( design and prototyping tools: e.g., Sketch and InVision).
• Design, build and maintain highly reusable JavaScript, HTML, and CSS code.

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

React.js Developer Responsibilities: 

1.     Reviewing application requirements and interface designs.
2.     Identifying web-based user interactions.
3.     Developing and implementing highly responsive user interface components using react concepts.
4.     Writing application interface codes using JavaScript following react.js workflows.
5.     Troubleshooting interface software and debugging application codes.
6.     Developing and implementing front-end architecture to support user interface concepts.
7.     Monitoring and improving front-end performance.
8.     Documenting application changes and developing updates. 

React.js Developer Requirements: 

1.     Previous experience working as a react.js developer.
2.     In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
3.     Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
4.     Experience with user interface design.
5.     Experience with browser-based debugging and performance testing software.
6.     Excellent troubleshooting skills.

We are seeking a talented Automation Engineer to design testing procedures for our software applications.

This position will own and promote the QA Automation standards and practices across the Engineering department.

As an Automation Engineer, you will oversee and participate in the development, execution, and maintenance of test plans and automation test scripts.

Primary Responsibilities:

• Develop test strategies, plans, and maintain automation test data
• Develop and continuously improve automated tests as new system features and enhancements are developed
• Execute automated tests and manage the resulting defect log through the point of defect fix validation
• Ensure the appropriate test environments and infrastructures are in place and kept up to date
• Identify and report to product teams questionable functions, performance concerns, and inconsistencies
• Document and mentor QA engineers in the use of the testing framework
• Assist in the identification, selection, and implementation of tools, technologies, and practices that support the overall QA process
• Contribute to accurate time estimates for automation test development

Requirements:

• Degree in engineering with 2 - 6 years of experience in Automation
• Knowledge of the current industry-wide testing techniques, tools, and methodologies
• Experience building automation frameworks for web-based software as well as on mobile platforms. Experience with Selenium is a plus
• Strong background in automation using object-oriented programming language (C# and/or Java)
• Ability to create tests in chosen framework by reviewing code commits and user stories
• Integrate automated testing into a Jenkins CI/CD framework
• Strong SQL skills and/or data validation
• Ability to articulate and drive sustainable processes
• Strong interpersonal, project management and organizational skills
• Ability to work independently and in a team-based setting
• Experience working in an Agile Scrum environment
• Excellent written and verbal communication skills
• Willingness to pitch ideas and test new approaches

Desired Candidate Profile

• Bachelor's degree/ Diploma in Design or a related field
• Strong creative skills and a portfolio of work which demonstrates passion for illustrative design
• Prior experience in working with numerous different design platforms such as digital and print forms
• Keen sense of imagination
• Familiarity with design software and technologies (such as InDesign, Illustrator, Photoshop, AfterEffects)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines
• Hands on experience in graphics with digital formats (ads, social media, mailers, etc)
• Knowledge in video editing    

Research accounts, identify key players and generate interest for products/service offerings

• Maintain and expand your database of prospects within your assigned territory
• Prospect and build a sales pipeline for the Sales Managers via outbound calling, email communications, andother direct marketing methods
• Understanding customer needs and requirements
• Qualify all sales leads, routing the opportunities to the appropriate Sales Managers for further development andclosure
• Follow up with each Sales Manager, post meeting. Determine result of respective meeting, follow upappropriately to close the loop
• Consistently log and record each-and-every outreach made, in CRM, producing regular activity reports
• Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work towardcorporate objectives
• Close sales and achieve quarterly quotas
• Team with channel partners to build a pipeline and close deals
• Perform effective online demos to prospectsRequirements
• Ability to comprehend the AVASOFT service offerings/product line and to communicate our value proposition toprospects
• Strong Internet research skills required
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills.
• Highly organized and attentive to detail
• Self-starter with solid follow-through and multi-tasking capabilities
• Ability to handle a fast-paced environment and challenging workload, must work well individually or as a memberof a team
• Highly motivated with a strong desire to succeed
• Relies on experience and judgment to plan and accomplish goals
• Bachelor's degree or equivalent, preferably in related field