Role : L2 Support Engineer
Experience : 3+ Years
Location : Remote
Interview Rounds : 3
Communication Skills : Excellent
Primary Skills :
- Netsapiens Platform
- Linux (Minimum 1 year of experience)
- Networking (Switching, Routing, IP addressing)
Good to Have :
- SIP (Session Initiation Protocol)
- MySQL
Job Description :
We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.
Key Responsibilities :
- Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
- Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
- Handle and escalate tickets based on defined SLAs and priority levels.
- Assist customers in implementing solutions and ensure optimal system performance.
- Perform installation, configuration, and support for paid services.
- Conduct analysis of system performance and manage system resources.
- Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
- Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
- Provide support for distributed MySQL databases (a plus).
Requirements :
- Minimum 3 years of overall experience in a technical support role.
- At least 1 year of hands-on experience with Linux systems.
- Good understanding of networking concepts (TCP/IP, switching, routing).
- Experience with telephony or voice-related services (SIP protocol is a strong plus).
- Familiarity with MySQL database operations is a plus.
- Strong problem-solving skills and customer service orientation.
- Excellent written and verbal communication skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
About NeoGenCode Technologies Pvt Ltd
About
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Candid answers by the company
IT & Engineering Talent Staffing
- Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
- Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
- Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.
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- Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
- Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .
3. Additional Offerings
- Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
- Provides strategic IT consulting to align technology solutions with business objectives
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