
Role : L2 Support Engineer
Experience : 3+ Years
Location : Remote
Interview Rounds : 3
Communication Skills : Excellent
Primary Skills :
- Netsapiens Platform
- Linux (Minimum 1 year of experience)
- Networking (Switching, Routing, IP addressing)
Good to Have :
- SIP (Session Initiation Protocol)
- MySQL
Job Description :
We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.
Key Responsibilities :
- Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
- Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
- Handle and escalate tickets based on defined SLAs and priority levels.
- Assist customers in implementing solutions and ensure optimal system performance.
- Perform installation, configuration, and support for paid services.
- Conduct analysis of system performance and manage system resources.
- Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
- Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
- Provide support for distributed MySQL databases (a plus).
Requirements :
- Minimum 3 years of overall experience in a technical support role.
- At least 1 year of hands-on experience with Linux systems.
- Good understanding of networking concepts (TCP/IP, switching, routing).
- Experience with telephony or voice-related services (SIP protocol is a strong plus).
- Familiarity with MySQL database operations is a plus.
- Strong problem-solving skills and customer service orientation.
- Excellent written and verbal communication skills.

About NeoGenCode Technologies Pvt Ltd
About
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Candid answers by the company
IT & Engineering Talent Staffing
- Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
- Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
- Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.
2. End-to-End Project Delivery
- Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
- Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .
3. Additional Offerings
- Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
- Provides strategic IT consulting to align technology solutions with business objectives
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Experience Required: 3–5 Years
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Company Overview:
KreditVenture is a growing financial technology company focused on delivering innovative lending solutions. The organization develops and manages digital platforms for Loan Origination (LOS) and Loan Management Systems (LMS), targeting products such as Loan Against Property (LAP) and Commercial Vehicle Loans.
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We are looking for a Quality Assurance Engineer with experience in Loan Origination Systems (LOS) and Loan Management Systems (LMS) to test and ensure high-quality software delivery across the lending lifecycle. The ideal candidate will have hands-on experience in functional testing, especially in financial services or lending platforms, and will ensure systems comply with regulatory standards and business needs.
Key Responsibilities:
Functional Testing
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- Perform end-to-end testing of loan lifecycle: application → underwriting → disbursement → servicing → closure
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Defect Tracking
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Compliance Testing
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UAT Support
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Required Skills & Qualifications:
Education:
- Bachelor’s degree in Computer Science, Information Technology, Finance, or equivalent
Experience:
- 3–5 years of experience in functional testing, especially in lending/loan systems
- Strong knowledge of Loan Against Property (LAP) and Commercial Vehicle Loans
Technical Skills:
- Hands-on experience with testing tools: JIRA, TestRail, Selenium, HP ALM, QTest
- Working knowledge of SQL for database validation
- Understanding of LOS/LMS architecture and APIs
Testing Methodologies:
- Strong experience with Functional, Regression, Integration, and UAT Testing
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Soft Skills:
- Strong attention to detail, communication, and time management
- Collaborative team player with problem-solving mindset
Preferred Certifications (Optional):
- ISTQB or equivalent testing certifications
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Why Join KreditVenture?
- Join a mission-driven company focused on financial inclusion and innovation
- Work on cutting-edge digital lending platforms with real-world impact
- Career growth and professional development opportunities
Required Skills:
- Degree in Computer Science, Software Engineering or equivalent.
- Minimum 3+ years experience in software development.
- Expertise in Python 3.7, Django 2.2+ and REST APIs
- Minimum 3+ years experience with AWS or related services.
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- Hands-on, self-starter, capable of working independently
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1. Experience in developing web-based applications using React JS 2. React JS, Redux and TypeScript, HTML, CSS and JavaScript 3. Strong interpersonal and written communication skills 4. Willingness to learn and master new technologies 5. Knowledge in Angular or Node JS would be an added advantage.
https://www.linkedin.com/feed/hashtag/?keywords=%23Experience">#Experience:
1. Bachelors/ Master’s Degree & experience in the related field 2. Possess flexibility and adaptability to meet the working environment
Strong hands-on experience with Java; full stack development
Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs
Deploy and maintain Applications/Systems
Work with other software engineers for one or more Agile scrum teams assigned to work on the project
Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions,
issues and plans to technology leadership
Develop reusable patterns and encourage innovation that will enhance team velocity
Collaborate on the design with other team members and product owners, both inside and outside the scrum team
Estimate engineering work effort for engineering team and effectively identify and prioritize the high impact tasks
Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
Drive a quality mindset within the team
Skills:
3+ years of full Software Development Life Cycle experience
3+ years of experience working as a full stack java developer
Experience or familiarity with technologies such as WSDL, REST and/or SOAP web services, XML, JBoss, Adobe CQ5 DAM, HTML5, CSS3, Bootstrap, Hibernate, Spring.
Experience or familiarity with Oracle db and SQL
Job Description Android Developer:
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Skill Requirements:
- Degree in software development, computer science, or similar.
- Proficiency in Java, Kotlin, or C++.
- Ability to use the Android Studio, including the Android SDK, with ease.
- Prior experience as an android developer will be advantageous.
- Excellent coding and proofreading skills.
- Top-notch teamwork and communication skills.
- Ability to manage your workload with minimal supervision.
- Unwavering curiosity.
Android Developer Responsibilities:
- Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
- Implementing measures to safeguard users' data.
- Ensuring that the construction and presentation of your apps are congruent with the company's standards.
- Proofreading your code and correcting mistakes before each app is released.
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-
To handle the full development cycle.
-
To be responsible for timely releases of the projects.
-
To have knowledge of server AWS.
-
Knowledge of W3C standards and best practices.
-
Experience in working on Linux (Installing and configuring packages like apache, Nginx, virtual hosts, etc)
-
Ability to translate business requirements into system design and perform as per the needs
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Knowledge of Git.
Our ideal candidate is someone who is an exceptional JS developer with significant experience on React and Node. You should be able to build and support complex applications single-handedly with a keen eye towards UX, design, security and performance. Additionally you will need to have a basic understanding of microservices, API integrations to aid in achieving our vision of building the most robust and scalable integration platform in the B2B Retail + Food verticals. You will be responsible for architecture, design and implementation of the entire system to support thousands of customers globally. Our stack is primarily built around Node, PHP, React, Angular, Mongo, PHP and advanced Infra and DevOps tools such as Kubernetes, Grafana, Prometheus, ELK and more.
Mentoring should come naturally to you, as well as finding the right balance towards process and documentation.
Highlights:
1) You will be working on interesting technical challenges in a product centric and open-source driven environment.
2) You will help set a very high bar on code quality with a focus on test driven development and writing highly performant, fault tolerant and secure code.
3) You will take ownership of product features from conception to implementation, testing deployment and support.
4) A lot of freedom on when and where you work from - just get stuff done.
5) You will open source as much as possible, and blog about cool things that you learnt and built.
6) You will help define who we become as a company.
7) You will get stock options in line with silicon valley standards.
Caveats:
1) We have a strict no-divas rule. There are a lot of smart engineers on the team but no one with an attitude / superiority complex.
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1) Why ShoppinPal? - https://www.youtube.com/watch?v=cE7DgtwA0ws" target="_blank">https://www.youtube.com/watch?v=cE7DgtwA0ws
2) Our hiring philosophy and process http://techstory.in/building-startup-team/" target="_blank">http://techstory.in/building-startup-team/
3) Our culture- https://www.shoppinpal.com/culture">https://www.shoppinpal.com/culture
Asp.net
Vb.Net
C#
JavaScript
HTML5/ CSS
RestFul APIs
RPC
Knowledge of Agile Methodologies






