In this role, you will:
• Troubleshoot Complex / escalated network issues
• Participate in Major Incident Management conference calls and associated bridge-lines
• Work on tickets escalated from Tier 2 Support
• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)
• Work with Advanced technology functions (priority support) / Cisco TAC
• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.
• Mentor / train tier-1 / tier-2
• Open Change controls and emergency break-fix Change Records
• Engage Cisco (NOC and HTTS) Support
• Work on Sniffer/ Infinistream capture
• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances
• Work with vendors / vendor escalations (on complex issues)
• Functionally aligned to the manager and work closely
Desired Qualifications:
Must Have Banking experience
• 6+ years of network support experience in NOC Operations or similar environment.
• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)
• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.
• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN
• Experience on Arista hardware is a plus.
• Excellent Customer Service Skills and communication skills.
• Ansible knowledge is a plus
• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)
Shubham Vishwakarma
Full Stack Developer - Averlon
About NYGCI
About
New York Global Consultants Pvt Ltd (DBA: NYGC, established in 2007) is an innovative technology services company, delivering quality services to commercial and government clients. Our major capabilities include IT Professional Services, Data Protection Services and Enterprise Application Services. Our Strategy is to leverage our capabilities in business, technology & operations to help our customers meet their IT goals. NYGCI’s mission is to help our customers maximize their performance through our excellent IT Services. For more than a decade, NYGCI has proven its capabilities to Fortune 500 clients. We have offices in New York, Texas, Connecticut and Hyderabad, India.
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- Overseeing the total project list and in particular the key critical projects
- Sharing project status with senior management on a regular basis
- Resolves complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
- Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables.
- May supervise day-to-day work of junior level employees, but will not typically have formal management role.
- Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
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- Ensures change control is executed throughout project.
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- Tracks actual project costs, identify variances, and reforecast project costs as needed.
- Measures project management performance against standards.
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US Tech Solutions was founded in 2000 and today we are counted among the largest yet the fastest growing staffing firm; all achieved organically.
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For more details you can login to http://www.ustechsolutions.com/" target="_blank">http://www.ustechsolutions.com/
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Hiring for champs who believe in changing the world through technology
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● Translate designs and wireframes into high quality code
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● Write Unit-test code for robustness, including edge cases, usability, and general
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Follow CutshortShubham Vishwakarma
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