
Desktop Support Engineer
Job Location - Kharadi, Pune
(Work from Office Only)
We are looking to hire a skilled desktop support engineer to assist our clients with computer
hardware and software issues. You will be required to work on-site and software upgrades,
systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of
home and office systems, good problem-solving skills, and high-level interpersonal skills. A
top-class desktop support engineer provides fast and effective support for clients
experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Configure and maintain routers, switches, firewalls, and other network devices
• Implement network solutions to support business needs and growth.
• Stay up-to-date with the latest trends and best practices in network and cloud technologies.
• Monitor network and cloud performance and identify and resolve issues promptly..
• Document network and cloud configurations, processes, and procedures.
Desktop Support Engineer Requirements:
• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and
peripherals.
• Knowledge of popular operating systems, software applications, and remote connection
systems.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Able to effectively prioritize tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Ability to solve complex hardware and software issues.
GemsCap Global Analyst Pvt. Ltd.
14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills, problem solving skills & good analytical skills.
• Good written and verbal communication skills.

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Company: SurgePV (A product by Heaven Designs Pvt. Ltd.)
About SurgePV
SurgePV is an AI-first solar design software built from more than a decade of hands-on experience designing and engineering thousands of solar installations at Heaven Designs. After working with nearly every solar design tool in the market, we identified major gaps in speed, usability, and intelligence—particularly for rooftop solar EPCs.
Our vision is to build the most powerful and intuitive solar design platform for rooftop installers, covering fast PV layouts, code-compliant engineering, pricing, proposals, and financing in a single workflow. SurgePV enables small and mid-sized solar EPCs to design more systems, close more deals, and accelerate the clean energy transition globally.
As SurgePV scales, we are building a robust backend platform to support complex geometry, pricing logic, compliance rules, and workflow automation at scale.
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We are seeking a Backend Engineer (Python / Django + DevOps) to own and scale SurgePV’s core backend systems. You will be responsible for designing, building, and maintaining reliable, secure, and high-performance services that power our solar design platform.
This role requires strong ownership—you will work closely with the founders, frontend engineers, and product team to make architectural decisions and ensure the platform remains fast, observable, and scalable as global usage grows.
Key Responsibilities
- Design, develop, and maintain backend services and REST APIs that power PV design, pricing, and core product workflows.
- Collaborate with the founding team on system architecture, including authentication, authorization, billing, permissions, integrations, and multi-tenant design.
- Build secure, scalable, and observable systems with structured logging, metrics, alerts, and rate limiting.
- Own DevOps responsibilities for backend services, including Docker-based containerization, CI/CD pipelines, and production deployments.
- Optimize PostgreSQL schemas, migrations, indexes, and queries for computation-heavy and geospatial workloads.
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- Integrate with third-party APIs such as CRMs, financing providers, mapping platforms, and satellite or irradiance data services.
- Write clean, maintainable, well-tested code and actively participate in code reviews to uphold engineering quality.
Required Skills & Qualifications (Must-Have)
- 2–5 years of experience as a Backend Engineer.
- Strong proficiency in Python and Django / Django REST Framework.
- Solid computer science fundamentals, including data structures, algorithms, and basic distributed systems concepts.
- Proven experience designing and maintaining REST APIs in production environments.
- Hands-on DevOps experience, including:
- Docker and containerized services
- CI/CD pipelines (GitHub Actions, GitLab CI, or similar)
- Deployments on cloud platforms such as AWS, GCP, Azure, or DigitalOcean
- Strong working knowledge of PostgreSQL, including schema design, migrations, indexing, and query optimization.
- Strong debugging skills and a habit of instrumenting systems using logs, metrics, and alerts.
- Ownership mindset with the ability to take systems from spec → implementation → production → iteration.
Good-to-Have Skills
- Experience working in early-stage startups or building 0→1 products.
- Familiarity with Kubernetes or other container orchestration tools.
- Experience with Infrastructure as Code (Terraform, Pulumi).
- Exposure to monitoring and observability stacks such as Prometheus, Grafana, ELK, or similar tools.
- Prior exposure to solar, CAD/geometry, geospatial data, or financial/pricing workflows.
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- Real-world impact: every feature you ship helps accelerate solar adoption on real rooftops.
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- Role: Graphic Designer
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- Contribute to store creative or promotional visuals as needed.
- Experience with motion tools like After Effects or Lottie.
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- Design immersive in-game assets: backgrounds, avatars, icons, power-ups, and UI Elements.
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- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
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JD for QA Engineer:
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- Deliver a high quality robust product in a fast paced environment.
- Work closely with the Development, Product Management, Design and Content team for release of the feature/product.
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- Stay current with the latest technology, tools and methodologies; share knowledge by clearly articulating results and ideas to peers.
- Self-starter, takes initiative, identifies and completes tasks, should be goal driven.
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- Graduate or Masters in Computer Science Engineering or a related field.
- 4-5 years of experience in QA methodologies, SDLC, STLC
- Strong testing & technical skills with excellent knowledge of designing tests for early defect identification.
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Position Overview:
We are seeking a dynamic and ambitious Management Trainee to join our team as a Business Development professional specializing in marketing automation products and software services. This role will provide you with a unique opportunity to gain hands-on experience and develop a deep understanding of marketing automation solutions, while contributing to the growth and success of our organization. As a Management Trainee, you will receive comprehensive training and mentorship to develop your skills and knowledge in the field of business development.
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4. Assist in the development and execution of lead generation campaigns, utilizing email marketing, social media, and content creation.
5. Contribute to the creation and delivery of sales presentations, proposals, and product demonstrations to potential clients.
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- Understand and explain APIs to clients.
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