
Desktop Support Engineer
Job Location - Kharadi, Pune
(Work from Office Only)
We are looking to hire a skilled desktop support engineer to assist our clients with computer
hardware and software issues. You will be required to work on-site and software upgrades,
systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of
home and office systems, good problem-solving skills, and high-level interpersonal skills. A
top-class desktop support engineer provides fast and effective support for clients
experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Configure and maintain routers, switches, firewalls, and other network devices
• Implement network solutions to support business needs and growth.
• Stay up-to-date with the latest trends and best practices in network and cloud technologies.
• Monitor network and cloud performance and identify and resolve issues promptly..
• Document network and cloud configurations, processes, and procedures.
Desktop Support Engineer Requirements:
• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and
peripherals.
• Knowledge of popular operating systems, software applications, and remote connection
systems.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Able to effectively prioritize tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Ability to solve complex hardware and software issues.
GemsCap Global Analyst Pvt. Ltd.
14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills, problem solving skills & good analytical skills.
• Good written and verbal communication skills.

Similar jobs
Job Title : Senior SAP PPDS Consultant
Experience : 6+ Years
Location : Open to USI locations (Hyderabad / Bangalore / Mumbai / Pune / Chennai / Gurgaon)
Job Type : Full-Time
Start Date : Immediate Joiners Preferred
Job Description :
We are urgently seeking a Senior SAP PPDS (Production Planning and Detailed Scheduling) Consultant with strong implementation experience.
The ideal candidate will be responsible for leading and supporting end-to-end project delivery for SAP PPDS, contributing to solution design, configuration, testing, and deployment in both Greenfield and Brownfield environments.
Mandatory Skills : SAP PPDS, CIF Integration, Heuristics, Pegging Strategies, Production Scheduling, S/4 HANA or ECC, Greenfield/Brownfield Implementation.
Key Responsibilities :
- Lead the implementation of SAP PPDS modules including system configuration and integration with SAP ECC/S4 HANA.
- Collaborate with stakeholders to gather requirements and define functional specifications.
- Design, configure, and test SAP PPDS solutions to meet business needs.
- Provide support for system upgrades, patches, and enhancements.
- Participate in workshops, training sessions, and knowledge transfers.
- Troubleshoot and resolve issues during implementation and post-go-live.
- Ensure documentation of functional specifications, configuration, and user manuals.
Required Skills :
- Minimum 6+ Years of SAP PPDS experience.
- At least 1-2 Greenfield or Brownfield implementation projects.
- Strong understanding of supply chain planning and production scheduling.
- Hands-on experience in CIF integration, heuristics, optimization, and pegging strategies.
- Excellent communication and client interaction skills.
Preferred Qualifications :
- Experience in S/4 HANA environment.
- SAP PPDS Certification is a plus.
- Experience working in large-scale global projects.

Job Summary: We are seeking a talented and motivated Software Developer with 1-4 years of experience to join in Pune. The ideal candidate will be proficient in WPF (Windows Presentation Foundation) and C#, with a strong understanding of modern software development principles and architectural patterns. You will be responsible for designing, developing, and maintaining robust and scalable desktop applications, contributing to the full software development lifecycle within an agile team.
Key Responsibilities:
- Design, develop, test, and deploy high-quality desktop applications using WPF, XAML, and C#.
- Implement and maintain application logic following established architectural patterns such as MVVM (Model-View-ViewModel) and MVC (Model-View-Controller).
- Utilize threading concepts effectively to ensure responsive and performant user interfaces.
- Work with various database technologies to store and retrieve application data efficiently.
- Integrate with internal and external APIs to extend application functionality.
- Apply strong Object-Oriented Programming (OOP) principles in all development activities.
- Collaborate closely with product owners, UI/UX designers, and other developers to translate requirements into technical specifications and deliver effective solutions.
- Participate actively in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and support.
- Adhere to Agile methodologies (Scrum/Kanban) to ensure timely delivery and continuous improvement.
- Contribute to code reviews, ensuring code quality, maintainability, and adherence to coding standards.
- Troubleshoot and debug issues, providing timely resolutions and maintaining application stability.
- Stay updated with the latest industry trends and technologies related to WPF and desktop application development.
Required Technical Skill Set:
- Must-Have Experience:
- WPF (Windows Presentation Foundation) and XAML: Demonstrated expertise in building complex and user-friendly desktop applications.
- C#: Strong proficiency in C# programming language, including .NET Framework or .NET Core.
- Threading Concepts: Solid understanding and practical experience with multi-threading and asynchronous programming to create responsive applications.
- Database: Experience with relational databases (e.g., SQL Server, MySQL, PostgreSQL) and ORM frameworks (e.g., Entity Framework).
- API Integration: Experience consuming and integrating with RESTful APIs.
- MVVM (Model-View-ViewModel): In-depth understanding and practical application of the MVVM architectural pattern.
- MVC (Model-View-Controller): Familiarity with the MVC architectural pattern.
- Object-Oriented Programming (OOP): Excellent grasp of OOP principles (Encapsulation, Inheritance, Polymorphism, Abstraction) and design patterns.
- Good to Have Experience:
- Windows Canvas / User Document: Experience with advanced UI elements and document handling in WPF.
- Web Programming (ASP.NET): Basic understanding or experience with ASP.NET for potential full-stack awareness.
- Task Management: Experience with task management tools (e.g., JIRA, Azure DevOps).
- Fast-paced Team Environment: Proven ability to thrive and deliver in a dynamic and fast-paced team setting.
- Agile Methodology / SDLC: Practical experience working in an Agile/Scrum environment and a strong understanding of the Software Development Life Cycle.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1 to 4 years of hands-on experience in WPF desktop application development.
Position Overview:
We are seeking a highly skilled and experienced Junior Designer to join our dynamic team. The Junior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.
Responsibilities:
- 2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.
- 3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.
- 4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.
- 5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.
- 6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.
- 7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.
- 8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.
- 9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.
- 10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.
Qualifications:
*Bachelor's degree in Graphic Design, Visual Communication, or a related field.
*Minimum of 2 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.
*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.
*Solid understanding of user interface (UI) design principles and best practices.
*Strong conceptual thinking and problem-solving abilities.
*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.
*Proven track record of delivering high-quality design solutions in a fast-paced environment.
*Ability to work collaboratively in a cross-functional team setting.
*Experience with motion graphics, animation, or prototyping tools is a plus.
*A passion for design and a desire to push the boundaries of creativity.

- Proficient understanding of AWS services, EC2, RDS, and S3
- Strong knowledge of Laravel REST API
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Good understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object-oriented PHP programming
- Understanding accessibility and security compliance
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes
- Strong knowledge of MySQL and NoSQL as a plus
- Proficient understanding of code versioning tools, such as Git
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Responsibilities:
Provision MySQL instances, both in clustered and non-clustered configurations
Ensure performance, security, and availability of databases
Prepare documentations and specifications
Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
Profile server resource usage, optimize and tweak as necessary
Collaborate with other team members and stakeholders
Experience in DB migration activities
Skills and Qualifications:
Strong proficiency in MySQL database management
Decent experience with recent versions of MySQL
Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM
Experience with replication configuration in MySQL
Knowledge of de-facto standards and best practices in MySQL
Proficient in writing and optimizing SQL statements and Procedures.
Knowledge of MySQL features, such as its event scheduler
Ability to plan resource requirements from high level specifications
Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational
databases
Proficient understanding of code versioning tools such as Git / Mercurial / SVN


Job Description:
1.Design mobile application interface design, navigation, and presentation along with developing
custom controls as required by the application.
2. Understand product development road map and execute rapidly to build mobile applications with
high quality.
3. Utilize native APIs to enable maps, in-app SMS and email features
4. Develop applications that controls handset resources
5. Able to lead and mentor team members
6. Troubleshoot to solve customer problems with help of Catalytic/firebase among other tools.
7. Deployment / Release understanding
8. Unit Testing
9. Good to have exposure to Kotlin, flutter, react native
10. Implement Deep Links and Notification Libraries
11. Understanding of battery/ram/network and other system resource saving strategies
What you will do:
You will be responsible for new initiatives for OneScore. OneScore aims to give access to credit score, analysis and help over 50m Indians improve their score. We are working to expand this to other credit avenues and include trust initiatives.
You will understand different customer segments and launch new products for OneScore. You will use data, creativity, and experimentation to constantly improve the product experience by working with designers, engineers and marketing to improve the scale and retention for the product.
you should apply if you have:
2-3 years hands-on product experience working on building products or problem solving in consumer space. You have a good understanding of user behaviour and enjoy customer research. You are also comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans. You have launched new products earlier and are willing to experiment with new ideas.
Team at OneScore?
The product team is highly empowered to drive experiences and build innovative products for users. Our product managers come from diverse backgrounds - customer service, technology, design and have high empathy for the end user. Currently over 8m users use OneScore to check and understand their credit score. We want to enable over 50m users in the next 2 years to access, understand and improve their credit score.

fulfill the job duties, certifications, years of experience, degree)
• 3 - 5 years’ experience in a highly technical role at hyper-growth startup or fast-paced
company
• Extensive background designing, developing, testing, deploying, maintaining, and
improving software
• Demonstrable experience architecting scalable and cost effective solutions to ensure
and support the customer growth
• Experience mentoring junior engineers in all aspects of planning, development and
testing
• Demonstrated ability to translate business goals and initiatives into technical
requirements
• Strong understanding of system design and architecture.
• Interest in engaging with latest technologies and evaluating strategies to keep the
Novo technology stack up to date
• Excellent written and verbal communication skills with the ability to collaborate with
both technical and non-technical teams effectively.
• Work across our tech stack which includes:
o Node.js and Go for our application code
o React for our frontend code
o GraphQL for communication between systems
o Docker for running our services
o PostgreSQL for persistent data storage
Nice To Have, but Not Required:
• Experience with Go programming language
• Experience working in a startup en

- Strong knowledge of PHP web frameworks like Laravel and working on other skills.
- Strong knowledge of MYSQL, RDBMS
- Familiar with Apache Configuration
- Experience in object-oriented PHP programming
- Understanding of MVC design patterns
- User authentication and authorization between multiple systems, servers, and environments
- Strong knowledge of the common PHP or web server exploits and their solutions
- Creating database schemas that represent and support business processes.
The maximum notice period considers being 30 days.
Male candidates will be considered in the development profile.
The mode of Interview will be telephonic and the final round will be on Skype.

