Desktop Support Engineer
Job Location - Kharadi, Pune
(Work from Office Only)
We are looking to hire a skilled desktop support engineer to assist our clients with computer
hardware and software issues. You will be required to work on-site and software upgrades,
systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of
home and office systems, good problem-solving skills, and high-level interpersonal skills. A
top-class desktop support engineer provides fast and effective support for clients
experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Configure and maintain routers, switches, firewalls, and other network devices
• Implement network solutions to support business needs and growth.
• Stay up-to-date with the latest trends and best practices in network and cloud technologies.
• Monitor network and cloud performance and identify and resolve issues promptly..
• Document network and cloud configurations, processes, and procedures.
Desktop Support Engineer Requirements:
• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and
peripherals.
• Knowledge of popular operating systems, software applications, and remote connection
systems.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Able to effectively prioritize tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Ability to solve complex hardware and software issues.
GemsCap Global Analyst Pvt. Ltd.
14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills, problem solving skills & good analytical skills.
• Good written and verbal communication skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Gemscap Global Analyst PVT LTD
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