Senior NOC Analyst

Hardware person need to know

1. Latest and old Windows Operating System
2. Linux(ubuntu, centos, others) Operating System
3. Installation of windows and Linux operating system
4. Networking knowledge
5. LAN, Router, Switch configuration and installation
6. Knowledge of computer hardware as like RAM, HardDisk, Motherboard, SMPS, and other parts
7. Knowledge of repairing and replacing of hardware of both desktop and laptop
8. knowledge of installation of different software for both Linux and Windows operating system

• Enterprise Network Implementation for Global Enterprise customers.
• Extensive experience in a network implementation environment gained in an ISP or telco or enterprise environment.
• Good technical knowledge and practical experience of BGP, OSPF routing protocols & switching technology.
• Conversant in best practices appropriate to network design and security.
• Understanding of hardware and software performance and scaling limitations.
• Network implementation, and management using Cisco Routers & switches ( Nexus & Catalyst), Juniper M and T series routers, and Aruba Wireless.
• Excellent communication and interpersonal skills – confidence and professionalism both in working with multinational project teams and with clients on various levels of the organisation, from technical audiences to senior management
• Analytical and critical thinking; innovative problem-solving capability for complex customer requirements
• Ability to work under pressure from both customers and internal stakeholders and produce solution designs that are deliverable

Experience:
• A minimum of 4 years’ total experience in the areas of Networking and Telecommunications technologies
• At least 2 years’ experience in dealing with large, corporate customers in a technical solution Implementation profile.

• Preparing Scope of Work and Project Plans for the Solution.
• Preparing High Level & Low Level designs as per proposed Solution.
• Design and Implementation of Routing and Switching technologies.
• Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX.
• Campus LAN and Wireless design, Implementation and Troubleshooting.
• Design and implementation of software defined campus network e.g. Cisco DNA, SD-Access
• Design, Implementation of WAN, and SDWAN Technologies.
• Hands on experience on WAN optimization technologies.
• Troubleshooting and repairing network issues, as well as developing, applying
• Hands on experience on WAN optimization technologies.
• Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies
• Monitoring and performing routine tests on an assigned system and reporting results.
• Identifying opportunities for continuous improvements
• Contributing and producing regular status reports as required
• Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion
• Create project documentation and procedures
• Excellent communication (written and oral) and interpersonal skills
• Knowledge and experience of ITIL based service processes: Incident Management, Change Management, Release Management, Problem Management, etc.

Responsibilities:

• System and network monitoring - configuring network devices, firewalls, access points, routers, and switches
• Deploy, Install, Configure and administer Linux Systems and Servers
• End-user support and troubleshoot technical issues
• IT Asset and device assignments, management, and maintenance 
• G-Suite Administration
• Configure and provide Biometric and HID access
• Maintain licenses for all MTX Applications
• Interact with employees globally at the technical level, as required 
• Perform Regular Audits of IT Assets and Applications
• Ability to configure and scale IT systems and networks for a rapidly growing organization
• Assist with hardware and software issues
• Assist in defining and documenting best practices and support procedures
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

What you will bring:

• 4-7  Yrs experience in IT support and system administration
• Experience in network administration and Cisco Meraki
• Experience in System and network monitoring - configuring network devices, firewalls, access points, routers, and switches is a must
• Experience with Linux Server deployment and Administration
• Advanced knowledge of Ubuntu is a must
• Experience in tools like Jenkins, Docker, etc.
• Advanced knowledge of Windows, macOS
• Cisco CCNA Certification is a big plus
• Experience in Cybersecurity is good to have
• Experience working with G-Suite Administration is good to have
• Experience working with Biometric and HID access is good to have
• Familiarity with leading Infrastructure platforms such as GCP, Azure, and AWS is a big plus
• Knowledge of IT audit processes & standards such as HIPAA, SOC-2, SSAE18, and ISO-27001 is desirable. 
• Key soft skills like - 
• Flexible with multifaceted tasks and a team player
• High-level problem-solving
• Analytical and critical thinking capabilities
• Strong interpersonal and collaborative skills
• Exceptional written and verbal communication skills
•  

• Support for Incident and Request management tasks as assigned.
• Administration and understanding of the following network services to support Incident and Request tasks as assigned:
• Palo Alto Firewalls
• LAN Routing and Switching
• Microsoft Azure Networking – Vnets, Express Route, Vnet Peering, VPN Gateways
• LAN to LAN VPN Tunnels
• Arista Network devices
• Work with Networking Monitoring tools such as one or more of the following: Solar Winds, Splunk, Prime, NetMRI, Nagios
• Work directly with telecom carriers and Network infrastructure maintenance providers as needed, such as Verizon, Tata, Bharti, and Cisco.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Supports routing and switching and work on BGP, OSPF protocols
• Support China retail store infrastructure and data center through on-call rotations

QUALIFICATIONS:

• Graduate or above
• 6-7 years experience in LAN/WAN Routing including 2 or more years of LAN/WAN Administration experience within a multi-platform technical environment.
• In-depth understanding of voice and/or data technologies and subject matter expert in at least one area.
• Cisco Certified or equivalent combination of knowledge and experience.
• Understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms
• Expert knowledge of all LAN switching technologies eg Spanning Tree, VLAN management, and VTP concepts on Cisco, Nexus, and Arista
• Good understanding of MPLS routing and OSPF routing

• Perform technical feasibility studies of new technologies and architectures, including evaluation of OTS cloud offering.
• Generate entire software image for the target device, including the kernel, device drivers, libraries, and application software, and the bootloader for proprietary IOT connectivity device(s).
• Software packaging with RPM building and management
• Define the process to upgrade the new Linux package to existing hardware at customer premises
• Configuration and Troubleshoot of the proprietary IOT connectivity devices for internal R&D teams during their development and verification
• Automate the creation and distribution of keys and certificates
• Understand, implement, and automate security controls for IoT connectivity devices.
• Tune server and application-level performance monitoring and alerting.
• Help define our roadmap and architecture based on technology and business needs, considering architectural issues and tradeoffs
• Understand and manage integration points with other systems that interface with your applications
• Supports development of project plans, including scope, budget, schedules, and risk management.
• Works closely with the business analysts, software development and verification team, the functional manager, and the program manager.
• Collaborate and work with global teams in multiple locations.
• Interface with Global Privacy and Security team for the IoT Gateway understand security risks and recommendations and provide solutions to mitigate the security risks

• Bachelor’s degree in Computer Networking / Computer Science / Software Engineering or a related field
• 12+ years of hands-on experience in Networking, shell scripting, and Linux internals, with a development background.
• Strong understanding of Networking concepts like VPC, Route tables, Host base router firewall, SSH, NAT, DNS, DHCP, SNMP, Virtual IPs, VPN
• Linux System Administration and Networking work experience
• Configuring Firewalls(IP tables/firewall) and security software
• Able to generate Linux packages, and configure based on business needs.
• Passion for cybersecurity. Ability to build secured Linux packages with antivirus and security patches.
• Shell, Python scripting experience
• Basic SQL skills
• Ability to work with cross-functional and remote teams. Must be able to communicate in English, both written and verbal.
• Interpersonal skills to effectively collaborate with vendors and customers.

• Experience with Agile Scrum
• Development background in Java/C++
• DevOps knowledge
• Knowledge on javascript

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Maintain all local software and hardware licensing to ensure conformance.
• Support determination of local and customer needs for yearly budgeting process and request for proposal processes.

• Any B.Tech / BE graduate
• Minimum 3+ years of experience into IT system administration
• A working knowledge of IT operating systems, particularly Windows, IOS
• Hands on experience of installing IT hardware and software
• Strong communication skills

• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with databases, networks (LAN, WAN) and patch management
• Experience with Firewall management
• Handling LAN / WAN networks an coordinating with ISPs
• Working with vendors for purchasing / renting laptops and desktops.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude

Chennai