Network Support Engineer

A global network of top quality engineers and AI assistant

Network Support Engineer

Network Support Engineer at A global network of top quality engineers and AI assistant · Ahmedabad · 2 - 3 years · ₹6L - ₹9.6L / yr · Posted 19 Jan 2022

Network Support Engineer

at A global network of top quality engineers and AI assistant

Agency job

via Jobdost

2 - 3 yrs

₹6L - ₹9.6L / yr

Ahmedabad

Skills

Routers

Routing & Switching

Firewall

VPN

Linux administration

Troubleshooting

VMWare

We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

Minimum of 2 year's experience in a similar role.
Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
Perform network maintenance and system upgrades
Must be good in Linux platform and basic hardware.
Provide Level-1/2 support and troubleshooting to resolve issues.
Work on ticket portal for ongoing customer queries.
Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
Good verbal and written communication skills providing call support to Internal and External End Users.
Handle customer calls/emails regarding technical issues for end users.
Strong communication skills
Attention to detail.
Linux, drafting for email and tickets, basic understanding of vmware is important.

Experience:

Min 3 year experience

Location:

Ahmedabad

Timings:

40 hours a week with a rotational shift every month.

Position:

Full time/Direct
We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.

This person MUST have:

Minimum of 2 year's experience in a similar role.
Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
Perform network maintenance and system upgrades
Must be good in Linux platform and basic hardware.
Provide Level-1/2 support and troubleshooting to resolve issues.
Work on ticket portal for ongoing customer queries.
Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
Good verbal and written communication skills providing call support to Internal and External End Users.
Handle customer calls/emails regarding technical issues for end users.
Strong communication skills
Attention to detail.
Linux, drafting for email and tickets, basic understanding of vmware is important.

Experience:

Min 3 year experience

Location:

Ahmedabad

Timings:

40 hours a week with a rotational shift every month.

Position:

Full time/Direct
We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.

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Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

Zero to 2 years experience in Linux Operating System.
Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
Proactively monitoring system performance and capacity planning.
Providing technical support to customers for Applications, Operating systems, and networking.
Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
Fault finding, analysis and logging information for reporting of performance exceptions.
Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
You should possess excellent communication skills .
Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

Location : Mumbai

Big Picture (The Opportunity) :

What do we want from you ? (Our Expectations) :

Zero to 2 years experience in Linux Operating System.
Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
Proactively monitoring system performance and capacity planning.
Providing technical support to customers for Applications, Operating systems, and networking.
Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
Fault finding, analysis and logging information for reporting of performance exceptions.
Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
You should possess excellent communication skills .
Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

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