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Network Support Engineer
A global network of top quality engineers and AI assistant
Network Support Engineer
A global network of top quality engineers and AI assistant's logo

Network Support Engineer

at A global network of top quality engineers and AI assistant

Agency job
2 - 3 yrs
₹6L - ₹9.6L / yr
Ahmedabad
Skills
Routers
Routing & Switching
Firewall
VPN
Linux administration
Troubleshooting
VMWare

We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

 

 

This person MUST have:

  • Minimum of 2 year's experience in a similar role.
  • Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
  • Perform network maintenance and system upgrades
  • Must be good in Linux platform and basic hardware.
  • Provide Level-1/2 support and troubleshooting to resolve issues.
  • Work on ticket portal for ongoing customer queries.
  • Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
  • Good verbal and written communication skills providing call support to Internal and External End Users.
  • Handle customer calls/emails regarding technical issues for end users.
  • Strong communication skills
  • Attention to detail.
  • Linux, drafting for email and tickets, basic understanding of vmware is important.

 

Experience:

  • Min 3 year experience

 

Location:

  • Ahmedabad

 

Timings:

  • 40 hours a week with a rotational shift every month.

Position:

  • Full time/Direct
  • We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
  • We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

 

Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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