Network Support Engineer
We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
- Perform network maintenance and system upgrades
- Must be good in Linux platform and basic hardware.
- Provide Level-1/2 support and troubleshooting to resolve issues.
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
- Linux, drafting for email and tickets, basic understanding of vmware is important.
Experience:
- Min 3 year experience
Location:
- Ahmedabad
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Subodh Popalwar
Software Engineer, Memorres
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▪ Web App issues
▪ Platform(AWS) issues
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• Proposing some new enhancements in existing solution
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o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
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• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
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▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
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▪ NoSQL Database(Dynamo DB preferred)
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• Preferred
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Implementing necessary monitoring scripts for Golden Gate in UNIX/PERL scripting
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CTC – Upto 12 LPA
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- Database administration activities like Installation, Configuration, Backup & Recovery, and Database Security.
- Providing availability solutions like Mirroring, Log Shipping, Replication and Always on.
- Database Up gradation and Migration
- Ensure performance monitoring, backup, restore, and security recovery solutions.
- Troubleshooting expertise in SQL server issues under production environment.
- Handling the entire production servers with skills and understanding client's requirement Experience in Database administration activities for DB Security (creating users, roles, and assigning permission to them).
- Automating process by creating jobs, and error reporting using Alerts by SQL Server Agent.
- Backup and Recovery strategy, Database Refreshes.
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- Providing Production support for Database and Applications.
- SQL Server store procedure, functions, View, Index and trigger development.
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- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
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- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
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Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
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Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
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Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
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Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
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Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
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Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills
Title: Technical Support L3 - Partner Engagement
Department
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Location: Mumbai
Good To Have Skills
Must Have Skills
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Experience Level
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Continuous night shifts
Excellent Comm skills.
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Technical round 1
Manager Round
HR Discussion
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Administration and maintenance of Azure AD services.
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Service-oriented a team player and self-motivated.
Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.
High attention to detail, with the ability and passion to troubleshoot complex problems.
REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa
MUST HAVES:
Experience Required:
- LAN/Wireless LAN based skills(over 3 years experiences)
- Firewall based skill (over 3 years experiences)
- Server based skill (over 3 years experiences)
- WAN/Internet based skills (over 3 years experiences)
*
- Required General Skills:
- Fluent in Japanese(both written & verbal) and English(reading & written)
Job role :
- · WAN, LAN, Wireless LAN, Firewall, ServerWork Contents;
- · Support Design and Implementation
- · Create documentation or basic design and detail design
- · Join required meeting(Internal, External)
- · Management Change(Create and close change record)
- · Test(Unit, Integrated) in on-site
- · Create the result of test document
- · Create change procedure
- · Installation equipment in on- site
- · Support soft MACD from remote site
- · Create operation manual
- · Support problem management
- · Support inventory management
- · Support configuration hencmanagement
- · Support reporting
- · Cisco Router/Switch/FW (MPLS, BGP, OSPF, STP, VLAN, QoS, VRF)
- · Juniper Router/Switch(SRX/EX/QFX)
- · Server (Linux,)
- · Wireless (CAPWAN)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres