
Network Support Engineer
at A global network of top quality engineers and AI assistant
We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
- Perform network maintenance and system upgrades
- Must be good in Linux platform and basic hardware.
- Provide Level-1/2 support and troubleshooting to resolve issues.
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
- Linux, drafting for email and tickets, basic understanding of vmware is important.
Experience:
- Min 3 year experience
Location:
- Ahmedabad
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.

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Understanding of Warehouse operations (Collection, Unloading, Packing, Loading, Dispatch).
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Responsible for timely packaging and movement of material.
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Prepare route plan as per business requirement.
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Resolve day to day operational challenges.
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SOP Implementation and adherence.
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Maintain and share reports.
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Role Objective |
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We are looking for a true techno-commercial individual who is excited to take up new challenges. The incumbent will be expected to work as Product leader for Ecommerce Supply & catalog & shall impact areas ranging from how suppliers list their products with Moglix's product catalog; to how products make it through our warehouse; to how our customers find & discover the products. |
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Role Responsibilities |
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Key Stakeholders |
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With |
Purpose |
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Internal |
Business (Sales, Supply Chain, Catalog team, Supply and leadership) |
Understand their vision and challenges to align tech product roadmap to address the same. |
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External |
If required (need basis) |
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Qualification & Experience |
Essential/ Desirable |
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Work Experience |
3+ yrs work experience in a similar profile i.e Product management – Catalog/Supply in ecommerce organisations
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Essential |
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Knowledge/ Skills |
Excellent analytical, communication & people management skills |
Essential |
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High level of ownership, willingness to set up things from scratch |
Essential |
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Education |
B. Tech & MBA (Tier 1/ Tier 1.5) |
Essential |
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