Technical Support Engineer - Network
Technical Support Engineer - Network
Posted by Ragini Dubey
5 - 10 yrs
₹4L - ₹6L / yr
Shahjahanpur
Skills
Cisco Certified Network Associate (CCNA)
Routers
Routing & Switching
Wireless
Desktop
- Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
- Prior experience working in an ITIL environment
- Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
- ACL, Security, NAT, QoS, WAN, Cloud, Automation
- IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
- Wireless LAN technologies
- Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
- Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
- Excellent listening skills.
- Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
- A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Ability to work with minimal supervision.
- Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.
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About eNeoteric Consultancy Services Pvt Ltd
Founded :
2021
Type :
Products & Services
Size :
0-20
Stage :
Profitable
About
eNeoteric fast-growing team of highly skilled, passionate IT professionals
with excellence in service delivery, enabling faster innovation and higher productivity.
Our services are dynamic, scalable, resilient, and responsive.
We take a highly collaborative approach to align our services with
your business goals.
Read more
Company social profiles
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