Technical Support Engineer - Network
- Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
- Prior experience working in an ITIL environment
- Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
- ACL, Security, NAT, QoS, WAN, Cloud, Automation
- IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
- Wireless LAN technologies
- Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
- Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
- Excellent listening skills.
- Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
- A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Ability to work with minimal supervision.
- Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.

About eNeoteric Consultancy Services Pvt Ltd
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Responsibilities:
Support the project manager with end-to-end project management activities.
Prepare project management deliverables such as the project charter, project plan or schedule, risk and issue tracker,
communication plan, stakeholder mapping, MOM, and weekly reports.
Standardize processes and define templates for project deliverables. Prepare reports and dashboards.
Manage resourcing and optimize resource utilization handle knowledge management and organize trainings.
Manage document onboarding and off boarding processes.
We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Funding Status
● We are backed by top-tier VC firms.
Role - Product Manager
Position Overview:
We are seeking a highly skilled and experienced Product Manager to build and launch new skill categories. The ideal candidate will have a strong background in product marketing and launch strategy, as well as experience in product management. This role will be responsible for defining and executing the product vision, strategy, and roadmap, and for leading cross-functional teams to deliver on those objectives.
Responsibilities:
● Define and execute the product vision, strategy, and roadmap in collaboration with Founders
● Develop and maintain a deep understanding of customer needs, market trends, and the competitive landscape
● Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver product objectives
● Lead product launches, including go-to-market strategy and messaging, and drive adoption and growth
● Define and track key metrics to measure product performance and success
● Continuously gather feedback and data from customers, internal teams, and market research to inform product decisions
● Understand the market and industry trends and adjust the product roadmap accordingly
● Communicate the product roadmap to stakeholders and ensure alignment
● Manage and prioritize the product backlog
Qualifications:
● 4-5 years of experience in product management and product marketing, with a focus on launch and go-to-market strategy
● Proven track record of successfully launching products and driving growth
● Strong understanding of customer needs, market trends, and competitive landscape
● Excellent communication and leadership skills, with the ability to influence cross-functional teams
● Strong analytical and problem-solving skills
● Understanding of A/B testing and experimentation is a plus.
● You are somebody who shares the same ethos.
Perks & Benefits
● Fair compensation and early-stage stock options
● Work directly with founders for this role (Lots of autonomy) & make a direct impact on the direction of the company
● Remote work (with an option to work from our BLR office when in Bangalore)
● Small team + Challenging problems
● Opportunity to create a large global consumer company in India
● Casual + Flexible work environment
What is our interview process?
● An initial 30 min call to understand each other at a high level.
● Work on a case study or assignment together to ensure a good match.
Responsibilities:
- Build user journeys and communication strategies for every funnel the user goes through in the app
- Build highly engaging campaigns across user funnels to increase conversion rates
- Drive repeat users, referrals through Email, Push Notifications and other product touchpoints
- Plan & run defined experiments - test open rates, CTR, messaging, conversion rates and renewals.
- Work with internal and external stakeholder to seamlessly drive all campaigns
- Constantly look for funnel drop offs and optimise every step to increase conversion rates
- Share data on daily, weekly and monthly basis with the larger team
Requirement:
- 5+ years of hands-on experience in working with user engagement platforms like WebEngage
- Experience in building user funnels across app and web and proven record of successfully driving engagement and conversions
- Knowledge of HTML coding to create emailers is a must
- Experience working in a B2C product or Edtech is preferrable
Responsibilities: |
· Supports the security of next generation endpoint technology (Windows and Mac). |
· Assists with coordination and implementation of efforts with various IT teams to ensure solutions are fully tested and deployed enterprise wide. |
· Designs, builds, tests, secures, and documents endpoint security standards. |
· Participates on project teams as a resource representing Endpoint Engineering. |
· Manage an Engineering Team and provide support for users with more advanced security software issues with the highest service quality and customer satisfaction. |
· Ensures OS, security, and application lifecycle updates are consistently deployed on defined schedule. |
· Leverages/Consolidate SCCM Intune, and other data sources to build executive reports to measure compliance and provide dashboard and metrics to leadership. |
· Analyse security product issues and create workarounds along with self-healing automation for silent remediations. |
· Works closely with the Security Operations team to improve workflow and tool usage workflow for enhanced monitoring and response capabilities. |
· Evaluates risk, address security issues, facilitate and execute remediation activities across the organization. |
· Patriate in security assessment and validation of new technologies and major security changes. |
· Review security configurations and compliance on all endpoints technologies as well as assists with audits. |
· On-call for endpoint security incidents response and operational functions including triage, escalation, post-mortem, and remediation. |
· Uses data and operational metrics to analyse project and task results. Creates reports and charts to track progress and measures trends in the environment. Leverages data and reporting tools to make data-driven decisions about projects and tasks. |
· Engages with other IT support teams including Network Engineering, Enterprise Infrastructure, Service Desk, IT Security, and Technical Services to ensure a consistent approach for organizational support across the Enterprise. |
· Frontend new product POC and work closely with various stake holder including OEM. |
· Performs other duties and projects as assigned. |
Requirements: |
· Strong analytical, troubleshooting, and problem-solving skills. |
· Strong technical understanding of Endpoint Security in End User Computing. |
· Effective organizational and time management skills. |
· Effective team management skills. |
· Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with the international regulations and laws as they pertain to this position (Endpoint Security). |
· Strong understanding of past, current, and emerging malware and security exploits. |
· Minimum of fifteen (15) + years of comprehensive IT experience working with multiple operating systems, such as Windows desktop and server, Mac, Linux, etc. |
· Minimum of five (5) + years of with Cisco AMP or equivalent EDR/EPP/MDR/XDR tools. |
· Minimum of five (5) + years of with PMC or equivalent Endpoint Privilege Management tools. |
· Knowledge in Zero Trust Security framework. |
· Expert knowledge EPP, EDR, XDR, MDR, Privilege Management Active Directory, including Group Policy, DNS and organization unit design best practices. |
· Knowledge of SCCM, Azure Active Directory, and Intune. |
· Deep understanding of the Windows registry, Windows and macOS permissions, macOS preferences, and drivers and software required to build baseline images. |
· Knowledge of Mobile device management using Intune, JAMF. |
· Report writing expertise using Database Tools. |
· Advanced skills in creating SOP, SOW and Presentation decks using Microsoft Office applications including but not limited to Visio, Word, Excel, PowerPoint, and Outlook. |
· Exceptional verbal, written and interpersonal communication skills. |
· Ability to troubleshoot complex LAN/WAN issues related to connectivity, security, and physical location. |
· Ability to deliver stable and high-quality working solutions under deadlines in a fast-paced and dynamic environment. |
· Ability to make decisions that have significant impact on the enterprise. |
· Ability to manage ambiguity, operate effectively when things are not certain, or the way forward is not clear. |
· Ability to provide consultation and expert advice to management. |
· Ability to discuss emerging technologies such as cloud endpoint management. |
· Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed. |
· Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. |
· Knowledge in securing/supporting/administering a virtual desktop environment running on VMware vSphere and Azure Virtual Desktop. |
· Experience creating deployment test plans, test cases, managing deployment groups, and soliciting feedback from pilot users. General understanding of software development, agile, CI/CD required. |
· Bachelor’s Degree in engineering or Cyber security preferred and a minimum of five (5) + years’ experience with security engineering. |
- Strong knowledge in OOPS Concept,Data Structures and Algorithms
- Expertise in Mobile Automation with XCUI ( XCUI Tests Scripting, Test Framework Knowledge, Scheme Creation, Cloud Device Management, XCUI Performance and Profiling, XCUI Coverage and SonarCube) and Xcode
- Experience in swift and ios life cycle
- Experience in Appium Framework
- Understanding of Backend architecture, mysql/nosql, mongo, Redis, Zookeeper
Marketing manager responsibilities include tracking and analyzing the performance of advertising campaigns, managing the marketing budget and ensuring that all marketing material is in line with our brand identity. To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects.
Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.
Responsibilities
Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
Deploy successful marketing campaigns and own their implementation from ideation to execution
Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
Produce valuable and engaging content for our website and blog that attracts and converts our target groups
Build strategic relationships and partner with key industry players, agencies and vendors
Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
Oversee and approve marketing material, from website banners to hard copy brochures and case studies
Measure and report on the performance of marketing campaigns, gain insight and assess against goals
Analyze consumer behavior and adjust email and advertising campaigns accordingly
Requirements
Demonstrable experience in marketing together with the potential and attitude required to learn
Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
Solid knowledge of website analytics tools (e.g., Google Analytics)
Experience in setting up and optimizing Google Adwords campaigns
Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
A sense of aesthetics and a love for great copy and witty communication
Up-to-date with the latest trends and best practices in online marketing and measurement



OVERVIEW OF REACH52 AND OUR WORK
reach52 (R52) is a fast growing, social enterprise start-up working to bring sustainable, universal basic healthcare services to users in low-access, developing regions. We do this through an innovative service model, an off-line technology platform and embedding support within communities to help residents access care, knowledge and other services we deliver.
Our mission is divided in to two parts: community access, navigation and healthcare support on the one side; and ultra-low-cost fill-in services to sustain the solution on the other. This allows core healthcare services and treatments to reach further into communities where state of the art services don’t always get to. Our fill-in services allow treatments for life threatening conditions to be accessed reliably and with continuity, so minimising the risk of relapse or crippling financial problems. At the current time our income comes from grant funding and the value of our data services. This, together with other funding streams, provides a sustainable solution so that the services become embedded in the communities we serve.
OVERVIEW OF THE ROLE
In 2019, reach52 was been awarded funding from a major bank to grow into India. We would like tohire a highly motivated Junior Software Engineer to support the designing and delivery of enterprise solutions, applications and integrations in India. India is a new market for us, and we are rapidly expanding our userbase and need to continue to build our portfolio of integrated applications that work in a challenging, off-line environment. We currently use document databases to replicate data between a master and the off-line applications. We have extended workflows that mean our processes flow through Java/Kotlin applications on android and through web technologies depending on the access channel. We support interactions with communities, commercial, logistics and police offices. We need extend our support for internationalisation and localisation and to integrate external services such as local payment options to our commercial applications, together with access to data from third parties. The role will involve the continuing development of a cross application technology solution with emphasis on cost and productivity and existing investment. The candidate should be able to work well with the dev team based in Manila, Philippines.
Title: Junior Software Developer
Employment: Full time contract with probation period
Start Date: Mar 2020
Location: Bangalore
Reporting to: CTO
ROLE SCOPE AND RESPONSIBILITIES
The core role scope and responsibilities will be:
• Understand and analyze user requirements and defects;
• Design and develop R52’s existing Java/Kotlin-based applications;
• Work on new development projects;
• Work with users and stakeholders to scope out new requirements;
• Work as part of a distributed team.
PERSON SPECIFICATION
The ideal candidate will have:
• Strong communication skills;
• 2-4 years software development experience;
• A selection of the following and be prepared to assess and learn new techniques appropriate to system redevelopment:
o Cloud platforms
o Proficient with Java / Kotlin / Python / Elixir
o NoSQL databases and replication
o Commercially secure communications
o Website / API security
o Application integration
o Design of off-line services
o Containerisation (Docker)
o Release Management and Deployment (Kubernetes)
• Knowledge of healthcare systems and/or technology is a strong advantage;
• Strong team working skills, ability to work to deadlines, and flexibility to work as part of a small but-growing team in a dynamic way.




