Technical Support Engineer - Network

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

The Opportunity

CloudSufi is building a focused, research-led outbound program to reach a concentrated set of Sales-Qualified Accounts five cycles, each targeting a tight account list that's been intentionally selected, not scraped. The program only works if someone owns the execution with real precision: the right accounts, the right contacts, the right message, the right sequence. You'll be the first person to own ABM end-to-end at CloudSufi. Your pipeline numbers will be visible to everyone.

What You'll Do

• Build and manage a focused target account list each cycle using intent signals and tech stack data deliberate selection, not volume plays.
• Achieve multi-role contact coverage (economic buyer, technical evaluator, champion) across Tier 1 accounts before any sequence launches.
• Run structured data enrichment workflows to build verified, deliverable contact lists at target accounts sequencing providers and fallbacks until coverage meets the bar.
• Build and deploy multi-touch outreach sequences: personalized messaging across email and LinkedIn, adapted at the account and persona level using AI-powered workflows.
• Build AI workflows to automate and accelerate your outreach motion — including multi-agent pipelines, sub-agent orchestration, and evaluation frameworks to measure what's working.
• Track what matters — account-to-opportunity conversion, cost-per-meeting, influenced revenue — and cut sequences that don't move those numbers.
• Build and maintain dashboards that give the team clear, real-time visibility into pipeline health: accounts touched, responses, meetings booked, conversion by segment and persona.
• Brief the Content Lead weekly on what messaging hooks and assets are landing — close the loop between content production and outreach performance.

Must-Haves

• You understand how ABM works end-to-end: account selection logic, contact mapping, sequence architecture, and conversion measurement. You don't need to be told the process — you have one.
• You've built AI workflows in your day-to-day — not as experiments, but as infrastructure. You can build multi-agent pipelines, deploy sub-agents for specific tasks, and run evals to know whether your automation is actually working.
• You connect your work to pipeline. When asked what your best campaign delivered, you answer in opportunities created and revenue influenced, not open rates or impressions.
• You've done multi-stakeholder mapping: you know the difference between a champion, a technical evaluator, and an economic buyer, and you sequence them differently.
• You measure everything and build dashboards to make that visibility real — for yourself and for the team. If a metric isn't visible, it doesn't exist to you.

Strong Preferences

• You've worked in a small team or startup where you owned the full outbound stack, not just one slice.
• You've managed enrichment workflows across multiple data providers — you know what to do when your primary source fails.
• You have a point of view on what makes a sequence worth running versus worth killing.

Hiring Process

Round 1 — Structured Screen with HR (10 min)

Five short questions — no prep needed. We're testing whether your instincts are right for this role before investing more time on both sides. Questions cover how you built your last outbound sequence, how you use AI in your workflow, and what leading indicator tells you a sequence isn't working. One hard disqualifier: describing AI use as "I use ChatGPT to write emails."

Round 2 — 90 min with GTM Lead (merged discussion + live build)

30 min discussion: We go deep on one or two campaigns from your R1 answers — not in theory, in specifics. Walk us to the number. Show us the AI workflow you mentioned. Describe the buying committee you mapped.

60 min live build (brief sent 24h before, screen shared throughout): Using public sources and Claude, you build four things — a 10-company ICP-fit account list with fit scores, buying contacts at the top 3, a personalised first-touch email to your #1 account, and a lead scoring framework for 200 accounts. The brief is realistic, not a trick. We're watching how you decompose the task, how you use AI structurally, and whether your email is company-specific or a name swap on a template.

Round 3 — Culture and Fit (30 min)

A conversation with the broader team. We're looking for someone who is direct, self-driven, and comfortable building in ambiguity. You'll get a sense of how we work; we'll get a sense of whether this is the right environment for you.

Senior SRE Developer 

The Site Reliability Engineer (SRE) position is a software development-oriented role, focusing heavily on coding, automation, and ensuring the stability and reliability of our global platform. The ideal candidate will primarily be a skilled software developer capable of participating in on-call rotations. The SRE team develops sophisticated telemetry and automation tools, proactively monitoring platform health and executing automated corrective actions. As guardians of the production environment, the SRE team leverages advanced telemetry to anticipate and mitigate issues, ensuring continuous platform stability.

Responsibilities:

• ● Develop and maintain advanced telemetry and automation tools for monitoring and managing global platform health.
• ● Actively participate in on-call rotations, swiftly diagnosing and resolving system issues and escalations from the customer support team (this is not a customer-facing role).
• ● Implement automated solutions for incident response, system optimization, and reliability improvement.

Requirements: Software Development:

• ● 3+ years of professional Python development experience.
• ● Strong grasp of Python object-oriented programming concepts and inheritance.
• ● Experience developing multi-threaded Python applications.
• ● 2+ years of experience using Terraform, with proficiency in creating modules and submodules
• from scratch.
• ● Proficiency or willingness to learn Golang.
• Operating Systems:
• ● Experience with Linux operating systems.
• ● Strong understanding of monitoring critical system health parameters.
• Cloud:
• ● 3+ years of hands-on experience with AWS services including EC2, Lambda, CloudWatch, EKS, ELB, RDS, DynamoDB, and SQS.
• ● AWS Associate-level certification or higher preferred. Networking:

● Basic understanding of network protocols: ○ TCP/IP

○ DNS

○ HTTP

○ Load balancing concepts

Additional Qualifications (Preferred):

● Familiarity with trading systems and low-latency environments is advantageous but not required.

- Strong knowledge of 'Swift' programming language, knowledge of Objective C is a plus.
- Knowledge of Computer Science fundamentals in data structures, algorithm design, database, and efficient data storage.
- Strong knowledge of design patterns like Creational, Structural and MVVM, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end service.
- Experience with offline storage, threading, and performance tuning.
- Experience with google map and location-based app.
- Knowledge of the open-source libraries available for common tasks.

Must have Skills:

- Excellent knowledge in Swift, Objective-C, or cocoa Touch should have strong understanding of mobile application specific concepts.
- Strong knowledge of data structure and algo.

Key Responsibilities:

- Communicate and actively participate in client call and understand requirements.
- Able to troubleshoot and debug the code, write code with best coding practice, and perform unit & Integration testing.
- Collaborate with the technical team to build and migrate applications.
- Design and build advanced iOS applications.
- Work on Bug fixing and improving application performance.

Dear Candidate,

Greetings!!

Wissen is hiring for the role of Java with Flowable Experience for the Bangalore Location

Required Skills:

Exp - 4+years

Job Location: Bangalore

Role:  JAVA Developer with Flowable Framework 

JOB REQUIREMENT:

Role Overview: 

We are looking for a skilled Java developer Core Java, Spring Boot, Microservices architecture, with expertise in Flowable and proficiency in Data Structures and Algorithms to join our team. The ideal candidate will have a strong foundation in Java development and extensive experience working with Flowable BPM (Business Process Management) platform. You will be responsible for designing, developing, and implementing robust and scalable solutions using Java and Flowable, contributing to the full software development lifecycle.

Key Responsibilities:

• Design, develop, and maintain Java applications and workflows using Flowable BPM platform.
• Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications and solutions.
• Implement customizations and extensions to the Flowable platform to meet business needs.
• Optimize application performance and ensure scalability and reliability.
• Conduct unit testing and debugging to ensure software quality and stability.
• Keep up to date with emerging technologies and best practices in Java development and BPM.

Role - Dot Net developer

Experience - 3+ year

Location - Surat

Salary - Depended on Knowledge ( 6LPA to 12LPA)

We are searching for a quality C# developer to develop code and .NET solutions for our business. In this role, you will be required to design, write, and maintain C# coding for our future and ongoing projects. A top-quality C# developers will be able to perform full-stack development as well as handle the creation, maintenance, and further development of .NET applications and programs.

Responsibilities:

● Developing C# .NET solutions for the organization.

● Creating in-house applications using the .NET framework.

● Debugging and maintaining written code.

● Defining and organizing projects on an ongoing basis.

● Reporting and resolving issues related to .NET projects.

● Identifying and handling technical risks and issues.

● Working in a project team alongside other developers.

● Providing technical support to stakeholders in the organization.

● Reporting on project statuses and developments to senior team members.

Qualifications:

● Bachelor's degree in Computer Science or relevant field.

Experience:

● Min 3years of experience working with .NET C#

Benefits:

● Experience developing web-based & desktop-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET

● Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle

● Experience working in an agile environment.

About Company

We are a Singapore-based IT solution provider company that develops technology and brings innovation to provide reliable solutions that fit customer needs as well as end-users. 

We offer custom web and mobile app solutions for all projects with end-to-end support. We have experienced professionals in our team who are enthusiasts to work with leading technologies.

We Have 4 branches Singapore, Malaysia, Indonesia and India (Surat) .Sony and Panasonic are our customer. We continue to grow as we believe in “Innovate Enable Empower".

Company website - https://mquestsys.com/

                 https://yesquesttech.com/

✵ 5 Days working

✵ Timing 9am to 6pm (Flexible time 1hour) 

✵ Events, celebration 

✵MNC's company 

✵ Paid leaves +festival Holidays

✵ Festival Celebrations

✵ On-Time Salary

✵ Career growth opportunities

✵ Best place to gain knowledge

✵ Friendly environment

✵ Co-operative senior developer

What you need to have:

Job description

    A minimum of 8-10 years of hands-on IT experience, developing at least more than two full life-cycle project using public Cloud technologies such as SOA Suite, OCI, AWS, GCP, Azure etc.
    At least 5 years of experience in Java/J2EE with Spring Boot, Spring Microservices, Angular, MongoDB & SOA Suite 12C. Willing to learn new technologies .
    NodeJS/Angular/Java/J2EE web application development
    Agile development concepts
    REST, JSON, and distributed application development
    Unit testing frameworks and approaches to coding
    Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area.
    Strong written and communications skills are a must. Must be able to document, present, and articulate designs and technical decisions in front of teams and key business design makers.
    Developer loves to write code, build products and see your creations used by customers around the world.
Excellent experience in XML technologies XML, XSD, XSLT, XPath and Web Services SOAP, WSDL
Knowledge in functional and technical aspects of SOA (Service Oriented Architecture)
    Front-end frameworks (React, Angular, JS, REST)
General Cloud or Oracle Cloud Infrastructure knowledge
Oracle Integration cloud experience
The cloud migration experience is a plus
Competitive knowledge will be a plus.

Job Responsibilities

    Translate application storyboards and use cases into functional applications
    Design, build and maintain efficient, reusable, and reliable Java/Node/SOA/Mulesoft code
To develop integration solutions using Oracle SOA Suite 12c and Oracle Integration Cloud.
    To Support SIT, UAT, Go-Live, Hyper care
    To Support and resolve L3 level issues
    Drive initial testing phase and quality assurance process.
    Log their hours correctly in the System so that they can be billed to the Customers accordingly.
    Deliver high-quality, fully tested, and fault-proof Customer Integration Developments, as per the Technical Mapping Specifications.
    Ensure implementation of optimized, reusable (where possible) deliverables that cater to customer needs and cause the least impact to the existing Customer Integration landscape.
    Extensive know-how on the relevant Customer Integration IT Products, Integration patterns, protocols, and tools.
    Testing bench skills
    Deployment process awareness in full Software Development Lifecycle
    To deliver quality Integration Solutions on time.
    To hand over the Integration Solution to support teams with quality documentation.
    To provide good support as L3 Support.
    To be able to handle multiple projects at a time.

1. The person will be required to generate new business from international markets (B2B, B2C),Business directory..
2. Well Skilled in writing the initial drafts and proposal based on te client requirements.
3. Candidates should have relevant experience in selling Mobile App development and web, ERP services in domestic and overseas markets.
4. Understand Technical requirement of customer, Making presentation to client
5. Developing Sales Projection Plan
6. Good Knowledge of Upwork Linkedin and other bidding portals to get the new prospects and close the deals
7. Candidate should have good experience in End to End Sales i.e. from lead Generation to closure of prospects
8. Candidate must have sound technical knowledge of Android, iOS and Web Application, latest trends in mobile & Web technology
9. Candidates should have exp in reaching out to B2B and B2C prospects.
10. Candidates should have excellent communication  skills, good selling attitude, and be result oriented.
11. Candidates should be self motivated to achieve the sales target.