Technical Support Engineer - Network

Job Title: Backend Developer (Full Time)

Location: Remote

Interview: Virtual Interview

Experience Required: 3+ Years

Backend / API Development (About the Role)

• Strong proficiency in Python (FastAPI) or Node.js (Express) (Python preferred).
• Proven experience in designing, developing, and integrating APIs for production-grade applications.
• Hands-on experience deploying to serverless platforms such as Cloudflare Workers, Firebase Functions, or Google Cloud Functions.
• Solid understanding of Google Cloud backend services (Cloud Run, Cloud Functions, Secret Manager, IAM roles).
• Expertise in API key and secrets management, ensuring compliance with security best practices.
• Skilled in secure API development, including HTTPS, authentication/authorization, input validation, and rate limiting.
• Track record of delivering scalable, high-quality backend systems through impactful projects in production environments.

GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector.

We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.

Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.

GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.

Brief:

Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.

Responsibilities:

1. Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
2. Create buy-in for product vision across all stakeholders
3. Develop positioning strategies that can drive growth and improve market share
4. Create and maintain detailed product requirements and roadmap
5. Create and track product success metrics and use them to identify problems and opportunities to pursue
6. Work with designers to build wireframes, validate and translate them into full-blown designs
7. Collaborate with engineering teams to drive feasibility analysis and refine product requirements
8. Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
9. Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
10. Evaluate marketing and sales strategies to ensure that they are in line with product strategy
11. Standardize the product design process and evangelize the same across all stakeholders

Requirements:

1. At least 6 years experience as a product manager at a B2C startup, with war stories to share
2. Proven track record of managing all aspects of product development lifecycle
3. Strong understanding of software development workflows and ability to work with top-notch engineering teams
4. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
5. Excellent written and verbal communication skills
6. Strong presentational and public speaking skills
7. Bias for experimentation and ability to ask the right questions

Good to have:

1. Both B2C and B2B experience, preferably on marketplace-like initiatives
2. Exposure to edTech and/or finTech domains
3. Worked on products that addressed an international audience
4. Worked on products that scaled to millions of users

Location: Hyderabad

Additional resources:

1. Our team - https://gradright.com/team.html
2. Customer Testimonials - https://gradright.com/testimonials.html

GradRight on social media - LinkedIn, Instagram

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

Fusion Softtech is one of the best offshore development companies based in Ahmedabad, India. We are a bunch of tech-savvy individuals who together as a teamwork to have great expertise in the latest technologies and developments so as to be able to cater the best of the services in the domain of Technology.

We, ensure being the hard core Technoids that our clients around the globe are given the best of our facilities through advancements in technologies which would actually help to make their lives a better place. What we do? We are specialized in creating user-friendly web-designs and applications with a primary goal to be simple and effective for use. We work hand-in-hand with your visions and goals to optimize your business/product. We provide you an end-to-end solution.

• Lead a team, handle client, conduct technical interview, and provide training to new joiners.
• Design, implement, and maintain web application phases.
• Conduct software analysis, programming, testing, and debugging
• Identifying production and non-production application issues
• Transforming requirements into stipulations.
• Should have knowledge of Data structures
• Develop, test, implement and maintain application software
• Recommend changes to improve established software application processes
• Ability to develop logical and high-quality code which meets functional specifications along with technical requirements for reusability, maintainability and scalability when appropriate application code for java programs.
• Ability to perform technical analysis based on requirements to establish architecture approach and create detailed design in support of the requirements.
• Excellent written and verbal communication skills, worked for foreign client would be an added advantage.

Technical Skills:
OOPS, Java, J2EE, Spring MVC, Spring Boot , Spring security and Spring Batch SOAP, REST API, Logging Framework, Hibernate, XML, JEE (Servlets/JSP/JMS), web services experience, microservices, AWS, Kubernetes, ELK Stack, Multithreading, GIT

Key Skills and Experience:

• Min 5+ years of experience in the JAVA/J2EE.
• Experience with RESTFUL Web services.
• Experience in portal &amp; web content management
• Hands-on experience on Javascript frameworks Alloy UI and JQuery.
• Hands-on experience in software development using J2EE Frameworks Spring, Spring Boot, Struts, Hibernate.
• Basic knowledge of Javascript, HTML5, and CSS3.
• Good to have experience or Knowledge in AngularJS, ReactJS, different AWS services like S3, EC2, DynamoDB, Lambda function.
• Exposure in any of the Databases -MySQL/Postgres/Oracle/DB2 etc.

Perks and Benefits:

• Flexible working hours.
• 5 days working
• Fun loving environment with ample scope for flexibility.
• Exposure to work for foreign clients
• Employee friendly leave &amp; Company Policies.
• Best working culture

• Over 8 years of experience and 5+ in API/mulesoft
• Expert with API technology including (REST, JSON, XML, Web Security, API Management, Public/Private APIs)
• Strong experience with MuleSoft cloud hub/AnyPoint Platform with proven experience architecting, designing, implementing enterprise services, and platform operations.
• Should be proficient in developing enterprise standards, guidelines, best practices and policies for the Mulesoft platform and drive adoption
• Should be able to provide technical expertise in bringing-in automation across API life cycle ( code quality, migration, deployment, platform monitoring etc) using tools such as App Dynamics, puppet, chef or any similar tools
• Should be hands-on and proficient in DevOps methodologies such as CICD, test automation etc
• Should be able to evangelize and work with enterprise architects on API driven architecture, platform roadmap
• Should be very proficient in planning, stakeholder management, team mgmt. and communication at all levels
• Provides overall API technical leadership working with Business, BAs, Tech lead, Scrum Master to clarify requirements and set technical direction for the team

What you need to have: