Email Marketing Specialist

Job Title: Subject Matter Expert (SME) – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 2+ Years

Languages: English & Punjabi

About the Role:

We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.

Key Responsibilities:

• Provide deep process expertise and domain knowledge in operations.
• Support the team with issue resolution, escalations, and process clarifications.
• Train and mentor team members on process improvements and best practices.
• Ensure compliance with SOPs, SLAs, and quality parameters.
• Collaborate with Team Leaders and Managers to optimize operational performance.

Skills & Requirements:

• Minimum 2+ years of experience in the service industry / BPO / KPO.
• Strong process knowledge and ability to guide team members.
• Excellent communication in English & Punjabi.
• Problem-solving and analytical skills with focus on quality and compliance.
• Flexible to work in rotational shifts (morning, evening, night).

Be hands-on with describing business rules as technical artifacts for analysts, business product managers, and any functional team that depends on this information

Proficiency with full stack development preferably React, Java, springboot, python. Perform unit tests, resolve bugs and be responsible for the delivery of the project to production

Be a thought leader in bringing the GenAI capabilities to Visa's product development

Be comfortable looking at system logs when needed and identifying bugs when they might appear during course of analysis

Discuss technical implementation details with architects and other technical teams

Collaborate with engineering teams to build robust, reliable, and scalable platforms

Synthesize requirements into a common set of platform and services capabilities

Candidates will be responsible for value proposition definition, communications across technical, business and product functions, cost/benefit analysis, and executive presentations

Partner with business operations and analytics team to build right monitoring capabilities and metrics which helps monitor the health of the platform and facilitates data driven decision making

Define product requirements which involve writing clear, thorough, and detailed user stories for complex features and product sets

Be the primary liaison between business units, business product managers, engineering, and other applicable groups to ensure flawless integration of new and existing feature sets

Highly execution focused by working in conjunction with various counterparts across functions

Ensure product vision and requirements are designed with long-term vision in mind and can be launched globally with minimal tweaks

Work closely with senior leadership providing status, action plan and recommendations

Job Description

We are building a AI first employee referral product for SMBs that is going to change the way employee referrals are handled. We combine modern web technologies and cloud services to deliver a seamless experience both for the organizations and users .

• What You’ll DoBuild and maintain responsive, accessible UIs using React/Next.js, Tailwind CSS, and ShadCN UI
• Develop and scale backend services in Node.js, exposing clean REST or GraphQL APIs
• Integrate with Firebase and AWS for core functionality
• Collaborate with product and design to translate requirements into production-ready code
• Write clear, maintainable tests (unit, integration, end-to-end) and participate in code reviews
• Leverage AI-assisted tools like ChatGPT (and other productivity tools) to work effectively and solve problems faster
• What We’re Looking For1–2 years of professional full-stack development experience
• Strong proficiency in JavaScript/TypeScript, with hands-on work in React and Next.js
• Comfortable styling with Tailwind CSS and building component systems (e.g. ShadCN UI)
• Solid experience in Node.js backend development and API design
• Familiarity with Firebase services and basic AWS SDK usage
• Good understanding of Git workflows and CI/CD practices
• Ability to pick up new tools and frameworks (“and much more”) as needed
• Excellent communication skills, a collaborative mindset, and a bias for action
• Nice to HaveBasic experience with Docker or containerized deployments
• Exposure to GraphQL or server-side rendering best practices
• Any prior work leveraging AI-powered tooling for development productivity
• What We OfferA chance to shape a core product from the ground up
• Flexible, remote-friendly work environment
• Competitive compensation and learning stipends
• A supportive, knowledge-sharing culture with regular hackathons

Lead Gen Executive – Day/ Night Shift

Job Description

• Work closely with the sales team in identifying target markets, target accounts and services to be covered in the business development (lead generation) activity.
• Plan and oversee segment and account level research and map the account, identify potential clients, identify key needs.
• Oversee Contact database management – data sourcing, contact qualification, classification, communication and updates.
• Plan out lead generation campaigns with the head of field marketing, including email and calling campaign plan, lead qualification follow-up and nurturing.
• Oversee calling, lead qualification and handover to sales.

Tracking and Reporting

• Report weekly activity and log all lead related data.
• Pipeline reporting and tracking from lead to pursuit to closure.

KRAs-            

• Development and execution of quarterly and yearly lead generation plan.
• Performance indicators will include-
• Quality of leads generated
• Progression of leads into opportunities
• Number of deal closures and new client acquisition
• Value of business generated
• Overall team management, training, and performance management

Requirements:-

• Experience: 1- 3 years
• Ability to work in a goal oriented environment under pressure.
• Strong interpersonal, written and communication skills a must.
• Experience working with multiple products and services.
• Confident and polished phone prospecting skills required.
• Outstanding skill in the use of Word, Excel, and various email programs.

Looking for immediate joiners in Business development field sales for Hyderabad region.

Experience in Saas industry is added as extra advantage.

We are hiring a talented Social Media Manager professional to join our team. If you're excited to be part of a winning team.

Responsibilities for Social Media Manager

• Oversee day-to-day management of campaigns and ensure brand consistency
• Facilitate scaling brand and company awareness through various social media channels
• Work with brand to create and implement social media strategies monthly
• Ensure brand consistency in copy through tone, voice and terminology
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube and LinkedIn
• Ensure progress on all platforms by using analytical tools such as Google Analytics and others
• Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives

Qualifications for Social Media Manager

• 3-5 years of social media management experience
• Bachelor's degree in business, marketing, journalism, public relations or related field
• Professional certification in Google Analytics strongly preferred
• Proficient using multi-social posting programs such as Hootsuite and HubSpot
• Strong computer skills using Microsoft Office and Adobe Suites
• General knowledge of Search Engine Optimization and internet ranking for web content
• Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
• Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach
• Ability to manage and supervise a diverse group of employees and simultaneously work toward many company initiatives at once

Job description:

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Ground level sales, by approaching the target audience directly - based on target audience (people with pets, product vendors or service providers in the industry)
• Association with Service providers to get them registered on Petkonnect. For example, Groomers, Trainers etc.
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Work with, and achieve monthly sales targets
• Handle customer queries, if any

Requirements:

• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Aptitude in delivering attractive presentations

Qualifications:

any degree other than b.com, ie. BMS, BBA, CRM, M.com or any other Bachelors / Diploma having sales and marketing as primary subjects. E-Commerce background.