Urgent Openings - Social Media Manager & Content Writer in IT SaaS Org

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Key Responsibilities

·      Design, build, and maintain efficient, reusable, and reliable Python automation scripts.

·      Consume, integrate, and manage external services using APIs (CRUD operations, JSON parsing).

·      Read, comprehend, and debug existing code to identify bottlenecks and fix bugs.

·      Interact with databases using SQL to extract and manipulate required data.

·      Maintain source code quality through Git version control and participate in code review workflows.

·      Clearly communicate logic, architectural choices, and technical roadblocks to the team.

Skill Requirements & Competencies

Non-Negotiable Skills

·      Aptitude & Logical Problem Solving: Exceptional ability to break down complex problems. The ability to explain the logic behind your code is strictly required.

·      Core Python Mastery: Deep understanding of decorators (e.g., writing execution time loggers), list/dictionary comprehensions, and advanced string operations. (would be good to know packages such as heapq or equivalent which aids problem solving using pre implemented data structures).

·      Concurrency & Parallelism: Practical experience with asyncio, multithreading, and multiprocessing, including knowing exactly when and why to use each.

·      APIs & Data Handling: Proven experience calling endpoints, parsing JSON data, and working with any standard API framework (e.g., FastAPI, Flask, Django REST).

·      SQL Database Skills: Intermediate ability to write SQL queries to fetch, filter, and manipulate data. NoSQL exposure is a good to have.

·      Code Comprehension & Debugging: Ability to jump into an existing codebase, understand its flow, and efficiently troubleshoot bugs.

·      Strong Communication: Must be able to articulate technical concepts, code, approach etc. clearly to both technical and non-technical stakeholders.

Intermediate Skills

·      Version Control (Git): Competent in creating/modifying repositories, branching, committing, pushing, and managing Pull Requests.

·      Command Line / Scripting: Intermediate proficiency in Bash/Shell scripting for environment navigation and basic OS-level automation.

Role Summary:

We are looking for an experienced Snowflake Lead to lead the design, development, migration, and optimization of enterprise data platforms using Snowflake. The candidate will provide technical leadership to data engineering teams and work closely with architects, business stakeholders, and application teams.

Key Responsibilities

• Lead the architecture and development of scalable Snowflake data warehouse solutions.
• Design and develop scalable Azure Data Factory (ADF) pipelines for API-based and batch data ingestion, implementing parameterized workflows, scheduling, and error handling.
• Build and optimize enterprise Snowflake data warehouse solutions using Snowflake SQL, Streams, Tasks, Stored Procedures, VARIANT data type, and LATERAL FLATTEN for semi-structured JSON processing.
• Integrate GraphQL and REST APIs using OAuth 2.0, implementing secure API authentication, JSON parsing, and API validation using Postman.
• Develop cloud-based data ingestion solutions using Azure Data Lake Storage Gen2 (ADLS) as the landing layer and Azure Key Vault for secure credential management.
• Design metadata-driven ELT frameworks with incremental loading, audit logging, watermark processing, and automated data orchestration.
• Optimize Snowflake performance through warehouse sizing, query tuning, clustering strategies, Time Travel, Cloning, and warehouse management best practices.
• Collaborate with DevOps teams using Azure DevOps for source control, CI/CD deployment, release management, and Agile delivery.
• Design dimensional data models, build curated data marts, and support enterprise reporting and analytics requirements.
• Develop and maintain Power BI semantic models, datasets, dashboards, and reports; knowledge of DAX, Power Query, and data visualization best practices is preferred.
• Work closely with business stakeholders, solution architects, and cross-functional teams to deliver secure, scalable, and high-performance cloud data platform solutions.

Thanks,

Mounika P

Job Summary

We are looking for an experienced AI Data Architect to design and build an enterprise AI-ready data platform that serves as the single source of truth for AI applications, including RAG, Agentic AI, Conversational AI, ML models, and analytics.

Key Responsibilities

• Design enterprise AI data platform and Lakehouse architecture.
• Build batch & real-time data pipelines.
• Develop semantic models, knowledge graphs, and vector databases.
• Architect RAG and LLMOps infrastructure.
• Implement data governance, security, and AI observability.
• Modernize legacy data platforms to cloud-native architectures.

Required Skills

• Python, SQL, PySpark
• Databricks, Delta Lake, Snowflake
• Kafka, Spark Structured Streaming
• AWS / Azure
• LangChain, LlamaIndex
• OpenAI, Claude, Bedrock
• Pinecone, FAISS, ChromaDB, Neo4j
• MLflow, Docker, Kubernetes, Terraform
• FastAPI, GitHub Actions, Jenkins
• Data Governance, RBAC, CI/CD

Requirements

• 12+ years in Data Engineering/Data Architecture.
• Experience with AI/ML, RAG, LLMOps, and enterprise AI platforms.
• Strong expertise in Lakehouse, Data Mesh, Cloud, and Vector Databases.
• Hands-on experience with enterprise-scale AI data architecture and governance. 

ROLE & RESPONSIBILITIES:

• Lead end-to-end UI and visual design for core product experiences across web and mobile.
• Translate product requirements and wireframes into clean, visually stunning interfaces that drive clarity and engagement.
• Build and maintain scalable design systems and component libraries to ensure visual consistency across products.
• Collaborate with Product Managers and Engineers to bring designs to life with pixel-perfect precision.
• Create high-fidelity mockups, interaction prototypes, and motion studies that reflect attention to detail and usability.
• Showcase your work through detailed design case studies that communicate design rationale, iterations, and final outcomes.
• Contribute to the evolving company’s design language and visual identity.

IDEAL CANDIDATE:

• 2–6 years of hands-on Product Design experience, with a strong focus on UI and Visual Design.
• Experience designing for well-funded, product-led startups — both B2B SaaS and B2C backgrounds are relevant.
• A portfolio that demonstrates exceptional visual craft, attention to detail, and case studies of top products you’ve designed.
• Proficiency in Figma and other modern design tools for interface and interaction design.
• Comfortable working independently in a fast-moving startup environment.
• Background in Design, Visual Communication, or related fields is preferred.
• Passionate about building beautiful, scalable products that blend usability with aesthetics.

💻 Position: Recruitment Specialist

📍Location: Jhandewala, Delhi

🗓️ Working Days: Monday- Friday (WFO), Saturday- (WFH)

⏰ Work Timings: 10am -7pm

📌 Experience Required: 1+ years

🤝 About Us : PinnacleU HR is a modern recruitment startup connecting startups and job seekers across diverse sectors like SaaS, EdTech, Fintech, AI, and more.

💸 Salary: Upto 5.5 LPA

Key Responsibilities :

• Develop and implement talent acquisition strategies aligned with company objectives.
• Collaborate with department heads and hiring managers to understand workforce needs and refine job descriptions.
• Monitor and optimize the end-to-end recruitment process to improve candidate experience and time-to-hire metrics.
• Set performance targets, track KPIs, and generate regular recruitment reports.
• Train and upskill recruitment staff on best practices, tools, and technologies.
• Ensure all hiring practices are compliant with company policies and employment laws.
• Build and maintain a strong talent pipeline through proactive sourcing strategies.
• Partner with external vendors, job boards, and recruitment agencies when necessary.
• Stay updated on industry trends and best practices in talent acquisition.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1+ years of experience in recruitment.
• Proven ability to lead and develop recruitment teams.
• Strong knowledge of sourcing techniques, ATS platforms, and hiring metrics.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Strategic mindset with strong problem-solving capabilities

Job Summary:

We seek a UI/UX Designer to create intuitive, user-friendly digital experiences. You'll work with developers and product teams to design seamless interfaces, conduct user research, and enhance usability.

Key Responsibilities:

• Design wireframes, prototypes, and UI mockups.
• Conduct user research and usability testing.
• Collaborate with developers for smooth implementation.
• Optimize navigation, usability, and accessibility.
• Maintain design systems and style guides.

Requirements:

• Experience with Figma, Adobe XD, Sketch.
• Strong understanding of user flows and usability principles.
• Knowledge of HTML, CSS, JavaScript (preferred).
• Excellent visual design and typography skills.
• Strong communication and teamwork abilities.

Perks:

• Competitive salary & benefits
• Remote work & flexible hours
• Career development opportunities

We are seeking a Cloud Architect for a Geocode Service Center Modernization Assessment and Implementation project. The primary objectives of the project are to migrate the legacy Geocode Service Center to a cloud-based solution. Initial efforts will be leading Assessments and Design efforts and ultimately, implementation of approved design.

Responsibilties:

• System Design and Architecture: Design and develop scalable, cloud-based geocoding systems that meet business requirements.
• Integration: Integrate geocoding services with existing cloud infrastructure and applications.
• Performance Optimization: Optimize system performance, ensuring high availability, reliability, and efficiency.
• Security: Implement robust security measures to protect geospatial data and ensure compliance with industry standards.
• Collaboration: Work closely with data scientists, developers, and other stakeholders to understand requirements and deliver solutions.
• Innovation: Stay updated with the latest trends and technologies in cloud computing and geospatial analysis to drive innovation.
• Documentation: Create and maintain comprehensive documentation for system architecture, processes, and configurations.​

Requirements:

• Educational Background: Bachelor’s or Master’s degree in Computer Science, Information Technology, Geography, or a related field.
• Technical Proficiency: Extensive experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and geocoding tools like Precisely, ESRI etc.
• Programming Skills: Proficiency in programming languages such as Python, Java, or C#.
• Analytical Skills: Strong analytical and problem-solving skills to design efficient geocoding systems.
• Experience: Proven experience in designing and implementing cloud-based solutions, preferably with a focus on geospatial data.
• Communication Skills: Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Certifications: Relevant certifications in cloud computing (e.g., AWS Certified Solutions Architect) and geospatial technologies are a plus.​

Benefits:

• Work Location: Remote
• 5 days working​

You can apply directly through the link:https://zrec.in/il0hc?source=CareerSite

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