
Fortune Consultancy
https://fortuneconsultancy.inAbout
Jobs at Fortune Consultancy

Key Responsibilities
- Assist in onboarding new customers and guiding them through product usage
- Act as the first point of contact for customer queries via email, chat, or calls
- Understand customer needs and ensure timely resolution of issues
- Collaborate with Sales, Product, and Technical teams to enhance customer experience
- Maintain customer records, feedback, and interaction reports
- Follow up with customers to ensure satisfaction and long-term engagement
Required Skills & Qualifications
- Fresher or recent graduate (any educational background)
- Strong English communication skills (written and verbal)
- Basic understanding of software products or willingness to learn
- Good interpersonal and problem-solving skills
- Customer-first attitude with a positive mindset
- Comfortable working remotely and managing tasks independently
What You’ll Gain
- Hands-on experience in Customer Success within a software company
- Exposure to real clients and live projects
- Mentorship from experienced professionals
- Opportunity to transition into a full-time role based on performance
- Practical knowledge of customer management, sales processes, and SaaS workflows
Work Details
- Role: Customer Success Intern
- Work Mode: Remote
- Experience: Fresher
- Duration: Internship (with potential full-time opportunity)
Who can apply
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 27th Oct'25 and 1st Dec'25
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Roles:
1. Find new clients.
2. Generate new leads and try to contact the SPOC to convert to business.
3. Do cold calls.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
1. Leadership & Team Management :
- Lead a team of Power Platform developers and mentor junior team members.
- Review technical designs, code, and configurations to ensure quality and compliance.
- Coordinate with project managers, business analysts, and QA teams for smooth delivery.
- Conduct training and knowledge-sharing sessions on Power Platform best practices.
2. Governance & Security :
- Implement and enforce Power Platform governance policies, environment management, and DLP (Data Loss Prevention) rules.
- Ensure applications adhere to security, compliance, and licensing guidelines.
- Monitor and manage platform usage, capacity, and performance metrics.
3. Stakeholder Management :
- Work closely with business users to gather feedback, resolve issues, and enhance solutions.
- Act as a Power Platform evangelist to promote adoption and standardization across the organization.
- Provide post-deployment support and continuous improvement recommendations.
Technical Skills Required :
- Microsoft Power Platform: PowerApps (Canvas & Model-driven), Power Automate, Power BI, Dataverse, Power Pages
- Integration: SharePoint, Dynamics 365, Azure Logic Apps, SQL, REST APIs
- Development Tools: Power Fx, JavaScript, TypeScript, C#, .NET, JSON, HTML/CSS
- ALM Tools: Azure DevOps, Git, Power Platform CLI
- Databases: Microsoft SQL Server, Dataverse, Azure SQL
- Security: Azure Active Directory, Role-based access, DLP policies
- Bonus Skills: AI Builder, Power Virtual Agents, Copilot Studio, Azure Functions
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