Fortune Consultancy

Key Responsibilities

• Assist in onboarding new customers and guiding them through product usage
• Act as the first point of contact for customer queries via email, chat, or calls
• Understand customer needs and ensure timely resolution of issues
• Collaborate with Sales, Product, and Technical teams to enhance customer experience
• Maintain customer records, feedback, and interaction reports
• Follow up with customers to ensure satisfaction and long-term engagement

Required Skills & Qualifications

• Fresher or recent graduate (any educational background)
• Strong English communication skills (written and verbal)
• Basic understanding of software products or willingness to learn
• Good interpersonal and problem-solving skills
• Customer-first attitude with a positive mindset
• Comfortable working remotely and managing tasks independently

What You’ll Gain

• Hands-on experience in Customer Success within a software company
• Exposure to real clients and live projects
• Mentorship from experienced professionals
• Opportunity to transition into a full-time role based on performance
• Practical knowledge of customer management, sales processes, and SaaS workflows

Work Details

• Role: Customer Success Intern
• Work Mode: Remote
• Experience: Fresher
• Duration: Internship (with potential full-time opportunity)

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 27th Oct'25 and 1st Dec'25

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Roles:

1. Find new clients.

2. Generate new leads and try to contact the SPOC to convert to business.

3. Do cold calls.

1. Leadership & Team Management :

- Lead a team of Power Platform developers and mentor junior team members.

- Review technical designs, code, and configurations to ensure quality and compliance.

- Coordinate with project managers, business analysts, and QA teams for smooth delivery.

- Conduct training and knowledge-sharing sessions on Power Platform best practices.

2. Governance & Security :

- Implement and enforce Power Platform governance policies, environment management, and DLP (Data Loss Prevention) rules.

- Ensure applications adhere to security, compliance, and licensing guidelines.

- Monitor and manage platform usage, capacity, and performance metrics.

3. Stakeholder Management :

- Work closely with business users to gather feedback, resolve issues, and enhance solutions.

- Act as a Power Platform evangelist to promote adoption and standardization across the organization.

- Provide post-deployment support and continuous improvement recommendations.

Technical Skills Required :

- Microsoft Power Platform: PowerApps (Canvas & Model-driven), Power Automate, Power BI, Dataverse, Power Pages

- Integration: SharePoint, Dynamics 365, Azure Logic Apps, SQL, REST APIs

- Development Tools: Power Fx, JavaScript, TypeScript, C#, .NET, JSON, HTML/CSS

- ALM Tools: Azure DevOps, Git, Power Platform CLI

- Databases: Microsoft SQL Server, Dataverse, Azure SQL

- Security: Azure Active Directory, Role-based access, DLP policies

- Bonus Skills: AI Builder, Power Virtual Agents, Copilot Studio, Azure Functions