Senior Content Writer

Experience - 10-20  Yrs

Job Location - CommerZone, Yerwada, Pune

Work Mode - Work from Office

Shifts - General Shift

Work days - 5 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days

Interview Process -

1) Screening

2) Virtual L1 interview

3) Managerial Round Face to Face at Pune Office

4) HR Discussion

Job Description 

Job Summary:

The Production/L2 Application Support Manager will be responsible for managing the banking applications that supports our payment gateway systems in a production environment. You will oversee the deployment, monitoring, optimization, and maintenance of all application components. You will ensure that our systems run smoothly, meet business and regulatory requirements, and provide high availability for our customers.

Key Responsibilities:

• Manage and optimize the application for the payment gateway systems to ensure high availability, reliability, and scalability.
• Oversee the day-to-day operations of production environments, including managing cloud services (AWS), load balancing, database systems, and monitoring tools.
• Lead a team of application support engineers and administrators, providing technical guidance and support to ensure applications and infrastructure solutions are implemented efficiently and effectively.
• Collaborate with development, security, and product teams to ensure application support the needs of the business and complies with relevant regulations.
• Monitor application performance and system health using monitoring tools and ensure quick resolution of any performance bottlenecks or system failures.
• Develop and maintain capacity planning, monitoring, and backup strategies to ensure scalability and minimal downtime during peak transaction periods.
• Drive continuous improvement of processes and tools for efficient production/application management.
• Ensure robust security practices are in place across production systems, including compliance with industry standards
• Conduct incident response, root cause analysis, and post-mortem analysis to prevent recurring issues and improve system performance.
• Oversee regular patching, updates, and version control of production systems to minimize vulnerabilities.
• Develop and maintain application support documentation, including architecture diagrams, processes, and disaster recovery plans.
• Manage and execute on-call duties, ensuring timely resolution of application-related issues and ensuring proper support coverage.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 8+ years of experience managing L2 application support in high-availability, mission-critical environments, ideally within a payment gateway or fintech organization.
• Experience with working L2 production support base on Java programming.
• Experience with database systems (SQL, NoSQL) and database management, including high availability and disaster recovery strategies.
• Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive initiatives forward..
• Ability to work well under pressure and in high-stakes situations, ensuring uptime and service continuity.

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Strategy Development:

• Develop and implement a comprehensive social media strategy that aligns with our marketing goals.
• Identify target audiences and tailor content to specific platforms and demographics.
• Stay up-to-date on social media trends, best practices, and emerging technologies.

Content Creation and Curation:

• Create engaging and visually appealing content, including text, images, and videos.
• Develop a content calendar and ensure consistent posting across all platforms.
• Curate relevant content from external sources to share with our audience.
• Ensure all content aligns with brand voice and standards.

Community Management:

• Monitor and respond to comments, messages, and mentions across all social media channels.
• Build and foster relationships with our online community.
• Engage with influencers and other relevant accounts.
• Handle online reputation.

Analytics and Reporting:

• Track and analyze social media metrics to measure the effectiveness of campaigns.
• Generate regular reports on social media performance and provide insights for optimization.   
• Use social listening tools to monitor brand mentions and industry trends.

Campaign Management:

• Plan and execute social media campaigns to promote products, services, and events.
• Manage social media advertising budgets and optimize campaigns for maximum ROI.
• Collaborate with marketing and other teams to ensure campaign alignment.

• Experience as a SAP Consultant with at least one end-to-end SAP implementation project.

• Hands on experience in the requirements gathering/ fit-gap, design/blueprinting and configuration/customization phase of SAP transformation programs.

• Deep understanding of business processes as well as good knowledge of technical issues in the area of financial modules.

• Very good command of English.

• Team management and project management skills as an asset.

Our client is an e-retailer of wellness products and provider of personalized ayurvedic consultation to its client.

• Managing Director’s calendar, tasks, calls and assessing the priority of appointments and reallocation as necessary
• Maintaining executive’s agenda and assisting in planning appointments, board meetings, conferences, etc.
• Attending meetings and preparing “Minute of Meetings”, organizing meetings with timely reminders and ensuring that the Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers
• Managing Directors' and other accompanying guests' travel arrangements (including visas/ accommodation)
• Maintaining Director’s office systems, including data management and filing
• Ensuring necessary documentation of tasks and projects as advised and required as per good documentation practices
• Maintaining records of the Director’s contacts, screen calls inquiries and requests and dealing with them when appropriate
• Supervising all incoming/ outgoing mail
• Assisting Director in researching and following up with the action on matters which fall within the Director’s responsibility– chasing responses, triggering follow-up action
• Producing documents, briefing papers, reports and presentations for the Director
• Meeting and greeting visitors empathetically at all levels of seniority
• Assisting the Director in connecting to various people over the phone and dial-ins
• Handling sensitive and complex issues in a professional and objective manner

What you need to have:

• Bachelor’s degree or Vocational degree or diploma
• 1-2 years of proven experience as executive secretary or similar administrative role
• Excellent IT skills, including a working knowledge of presentation software packages, preferably MS Office, Google Workspace and PowerPoint
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Administrative qualities to manage smooth office operations
• Basic research capabilities
• Ability to operate calling software
• Good listening skills
• Ability to enable professional interactions with a wide range of contacts, both internal and external
• Excellent time management, communication skills, interpersonal skills and organizational skills
• Good negotiation skills and problem-solving skills
• Excellent attention to detail, with the ability to maintain a high level of accuracy
• A flexible, proactive approach to work including the ability to prioritize and re-prioritize
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Good professional outlook towards task closure
• Confidence when interacting with seniors and people with authority      

• 2+ years of experience in Python, Django, Mongo, Express, MySQL, etc
• Have built applications capable of serving high volume with low latency in production
• Following practices of agile development with continuous integration/deployment
• Experience in deploying applications in AWS cloud
• Knowledge in building applications for Fintech/payments domain is a bonus
• Bachelor’s or Master’s degree in CS or equivalent from a reputed institution
• Self-starter, hustler, and a desire to achieve greatness is a MUST
• Immediate joining preferred
• You will have the flexibility to design the application and systems from the ground up.
• Your primary responsibility is to implement business logic in the backend and create awesome restful APIs for seamless integration with our mobile front end.

C# Developer @ Pune

Primary Skills : C#.Net, Microservices or JavaScript Framework

Requiements:
Required Knowledge/Skills, Education, and Experience
· Bachelor’s degree in Computer Science
· 3+ years professional experience in software development building production software systems
· Solid Computer Science fundamentals in object-oriented design, data structures, algorithms, and problem solving
· Proficiency in a modern programming language, preferably in C#
· Knowledge of Web based technologies or JavaScript frameworks
· Ability to work well with a team in a fast paced, dynamic, agile development environment
· Excellent written and verbal communication skills
Preferred Knowledge/Skills, Education, and Experience
· Knowledge of professional software engineering best practices
· Knowledge of Cloud Platforms (AWS, Azure, Google)
· Strong time management skills and the ability to be self-directed
· Experience with service-oriented architecture and web application/services development
· Experience with Object Oriented modern JavaScript Frameworks (Angular JS, Ember JS, Dojo, etc.)
· Experience with UI/UX design for complex workflows and/or for technical end users / domain experts
· Experience building complex, scalable, high-performance software systems that have been successfully delivered to customers
· Active on Github or StackOverflow
· Comfortable with the Linux command line and Git
· Sharp analytical abilities and proven design skills
· Experience with distributed computing and enterprise-wide systems
· Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
· Experience leading and mentoring junior software engineers, and make them more effective, product software engineers
· Understanding of microservice development and best practices
Job Description:
Responsibilities
The person in this role will be developing software in the Innovation and Research team. The software development activity could be prototype code, researching an emerging technology, developing applications and microservices, testing harnesses, DevOps pipeline steps, and cloud development technology. The person in this role will be on an Agile Scrum team, and will participate a daily scrum meeting, updating story tasks, and providing daily updates to the team.
Additional responsibilities include:
· Documenting design, testing, or story details for a proposed implementation of a software feature or service
· Reporting out research findings to the broader team or organization
· Implementing software ideas
· Writing stories for software implementations
· Writing test code for validating software implementations
· Developing DevOps pipeline steps and/or DevOps tooling
· Agile Scrum activities (daily scrum, updating stories and tasks, sprint reviews)
· Research into a new software technology