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Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

BlackLight Games

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Backend Developer( Java/SpringBoot/MySQL)

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

• Backend: Java/SpringBoot
• Databases: MySQL

Job Summary:

We are looking for a skilled Backend Developer to join our growing team and help build scalable systems that power products used by millions every month. You will work on Java, Spring Boot, and MySQL, with exposure to Node.js, crafting APIs and backend services that are reliable and production-grade.

What You Bring To The Team

• 3-4 years of backend development experience with Java and Spring Boot as primary focus.
• Strong working knowledge of MySQL (schema design, query optimization, migrations).
• Understanding of REST APIs and system design.
• Comfort with live system debugging, monitoring, and performance tuning.
• A mindset of ownership and building with quality.
• Design and develop scalable, reliable backend services and APIs using Java, Spring Boot, and MySQL.
• Participate in code reviews, architecture discussions, and best practices.
• Collaborate with the frontend and game backend teams for seamless feature delivery.
• Write clean, maintainable code with proper testing and documentation.
• Monitor, debug, and improve live systems, ensuring high availability.

Extra Gems For

• Basic familiarity with Node.js and its ecosystem would be good to have.
• Experience working on a product that has launched and scaled to a solid user base would be good to have.
• Understanding of microservices architecture
• Exposure to AWS or GCP for deployments and scaling.
• Understanding of caching, queues, and real-time data pipelines.
• Prior experience in product-focused startups.

Why Us?

• High Growth Startup environment. 
• Fast-paced, ownership-driven environment.
• You’ll build products millions play every month.
• Friendly, collaborative team with high standards.
• Culture that values learning, quality, and growth.
• Company sponsored courses and education material.
• Lots of learning opportunities.
• Work with a super-talented team of professionals.
• Informal work-culture, Casual Dress Code, multiple outings and trips.
• Medical Insurance for you and your family. 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times.

Role: Data Analyst (Apprentice - 1 Year contract)

Location: Bangalore, Hybrid Model

Job Summary: Join our team as an Apprentice for one year and take the next step in your career while supporting FOX’s unique corporate services and Business Intelligence (BI) platforms. This role offers a fantastic opportunity to leverage your communication skills, technical expertise, analytical and problem-solving competencies, and customer-focused experience.

Key Responsibilities:

·     Assist in analyzing and solving data-related challenges.

·     Support the development and maintenance of corporate service and BI platforms.

·     Collaborate with cross-functional teams to enhance user experience and operational efficiency.

·     Participate in training sessions to further develop technical and analytical skills.

·     Conduct research and analysis to identify trends and insights in data.

·     Prepare reports and presentations to communicate findings to stakeholders.

·     Engage with employees to understand their needs and provide support.

·     Contribute insights and suggestions during team meetings to drive continuous improvement.

Qualifications:

·     Bachelor’s degree in Engineering (2024 pass-out).

·     Strong analytical and technical skills with attention to detail.

·     Excellent communication skills, both verbal and written.

·     Ability to work collaboratively in a team-oriented environment.

·     Proactive attitude and a strong willingness to learn.

·     Familiarity with data analysis tools and software (e.g., Excel, SQL, Tableau) is a plus.

·     Basic understanding of programming languages (e.g., Python, R) is an advantage.

Additional Information:

• This position offers a hybrid work model, allowing flexibility between remote and in-office work.
• Opportunities for professional development and skill enhancement through buddy and mentorship.
• Exposure to real-world projects and the chance to contribute to impactful solutions.
• A supportive and inclusive team environment that values diverse perspectives.

We are looking for enthusiastic passionate candidates in the role of HR Recruiter.

Position : HR Recruiter(must be from a consultancy)

Experience : 1 year to 2 year

Job Description :

We are looking to employ an HR recruiter with the ability to develop recruitment strategies to meet the objectives of the organization. . They should confer with management to assess, and identify staffing needs. The HR recruiter will execute recruitment plans and source the most suitable candidates to fill positions.

Responsibility :

• Filling positions within an organization.
• Designing and implementing recruiting systems for the organization.
• Developing own network of suitable candidates.
• Handling of administration and record-keeping.
• Executing recruitment plans efficiently.
• Drafting and posting job descriptions.
• Interviewing candidates.

Skills :

• Bachelor's degree is a must
• Must have proven experience in HR in a consultancy
• Excellent communication skills.
• Excellent record keeping.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:-

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills:-

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:-

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.

Responsible for the efforts and results of the financial department.  Reporting to the Chief FO with regards to all financial and accounting activities overseeing financial department staff in day-to-day operations.  Liaising with operations with respect to financial transactions performed by non-financial staff.

Financial control is concerned with ensuring that recorded data is accurate, on time, and within the rules set by the Company.  The Financial Controller is also in charge of Policies and Procedures to ensure the right transactions are made by the appropriate employees and that appropriate authorizations are obtained according to policies agreed from time to time.

MiC benefits from the fact that it doesn’t have a large number of legacy systems; we suffer from the fact a lot of our systems are manual and spreadsheet-based however, we see this as an enormous opportunity to implement an ERP with high levels of automation.

Responsibilities

• Create monthly and annual reports to identify results, trends, and financial forecasts
• Manage cash flow by tracking transactions and regularly reviewing internal reports.
• Supervise and manage financial department staff including accountants, bookkeepers, and financial assistants
• Collaborate with HR to define roles and performance monitoring frameworks.  Regularly review the performance of team members in line with performance monitoring frameworks.
• Assist HR in defining recruitment needs and assessment of candidates.  Once these have been identified.
• Suggest updates and improvements for accounting systems including payroll and invoicing
• Overseeing and managing the company secretarial function ensuring the appropriate filings and reports are completed in each Country that MiC operates within.
• Implement, design, and maintain controls for managing financial transactions within the wider organization to ensure compliance with regulations and audit requirements.
• Be sure that all financial transactions are properly recorded, filed, and reported
• Establish and implement financial reporting systems to comply with government regulations and legislation in all of the territories and countries that MiC operates in.
• Collaborate with auditing services to ensure proper compliance with all regulations
• Develop budgets and financial plans for the Company based on data gathered from the constituent parts of MiC, external research for the markets within which MIC operates, and analysis of past trends.
• Review all financial plans and budgets regularly and identify variances with reported financial performance.
• Create systems to prevent errors in data collection and calculations
• Report to the CFO with timely and accurate financial information
• Assist the CFO in presenting reports to senior executives, investors, and Board Members
• Responsible for the timely and accurate financial close process ensuring that all required reconciliations and analysis are concluded comprehensively during the close process.

You'll also get a chance to be part of:

🌍 Global team expansion: Building up a world-class team of talented and passionate people.

• Bachelor’s Degree or Masters Degree in Accounting, Business, Economics or related field
• Several years of experience in business or finance environment; management experience; leadership skills; interpersonal skills; outstanding mathematical skills; honesty; integrity; reliability; solid written and verbal communication skills; high attention to detail; organization skills; critical thinking and problem-solving skills; research skills; analytical skills; computer skills; understanding of data privacy standards.
• Certified public accountant or equivalent qualification
• Self-starter, ability to identify issues, hold self and others accountable to achieve goals and resolve problems;
• Internationalis view with good command of written and spoken English;
• Strong technical ability – in-depth knowledge of relevant financial reporting standards;
• Good communicator – ability to analyze trends and communicate these to CFO and wider management team in a concise and meaningful manner
• Organized – with an ability to manage multiple tasks and competing priorities
• Commercially minded – able to understand the wider business context working collaboratively across departments to add value through financial analysis and insight.

Bonus points:

• Experience with Insurance-related industry
• Having implemented a multinational ERP system including design, implementation, and deployment.

• 24 days holiday + 3 National holidays.
• Share Option Scheme
• Excellent compensation plan, well above the market average
• You will be working for a Company that has talented colleagues and has a passionately focused culture
• Extensive possibility for growth and professional development

Role/ Responsibilities

• Lead a team of hard working backend developers. 
• Design APIs, DB, Queues, monitoring for micro services. 
• Writing, deploying and managing micro services. 
• Migrate existing components into distributed micro service architecture. 
• AWS Cloud / Google Cloud Platform (Manage Infrastructure). 
• API integration with 3rd parties. 
• Unit test cases, automation. 
• Database optimisation. 
• Design of highly concurrent backend architecture. 
• Handling high traffic data. 

Experience required: 

• Sound fundamentails in software design. 
• Must have worked on distributed and micro service architecture. 
• Sound fundamentals on scale/ performance/ memory optimisation. 
• Sound fundamentals of authentication, authorization, payment processes, data security. 
• Must have experience in Spring / Spring boot. 
• Good to have experience in Kafka / JMS / RabbitMQ / AWS Elastic queue. 
• Good to have experience in Junit / mockito unit test cases. 
• Good to have knowledge in Mysql (or any RDBMS). 

JD as below:

1. Hands on working knowledge of Adobe Photoshop, Adobe Illustrator.
2. Should be really agile on Adobe photoshop.
3. Ability to understand advertising and website / app design briefs and visualize the graphic look and feel.
4. Good aesthetic understanding in terms of colors and fonts usage.
5. Should have worked in a digital advertising / website development firm before.
6. A brief understanding of print and OOH creatives is a plus.
7. Knowledge of HTML5 coding also a plus.
8. Should be a patient listener and a team player.
9. Should have the attitude of working on short notices and off timings.