Content Writer

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

  Occupational Health & Safety Management: Ø Handling government official's visits and its timely compliance, ensure renewal of fire NOC, Petroleum NOC, on site emergency plan approval etc.

>   Develop a safe, pollution free work environment and robust EHS Culture at site.

>   To enhance engagement of employees for building EHS culture.

Ø Improve the awareness and capabilities of people at site on EHS.

>   Implementation of EHS Global Standards, Like work permit system , LOTO Permit , contractor safety management , chemical safety management , Personnel protective equipment, Incident reporting and investigation , Risk Assessment and process hazard analysis, change control management, Employee Engagement , Machine Safety procedure etc.

'    Evaluation of training need assessment and ensure the compliance as per calender.

>   EHS round on monthly basis with engaging department SLT's, shift in charges and EHS profesionals.

>   Creating awareness among employees and workers by celebrating EHS Programs — National Safety Week, Road Safety Week, Fire Service week etc.

Ø Encourage near miss reporting, employee's reward and recognitions.

>   Development of departmental EHS coordinators, encourage them to report unsafe observations , near miss reporting , conducting department EHS meet , participation in EHS promotional activities.

Ø Ensure electrical safety with coordination engineering department.

>   Conducting job safety analysis, Risk Assessment & Process hazard analysis.

Ø Ensure standard PPE's requirement, use of need base PPE's and its safe disposal.

>   Encourage and ensure incident reporting & investigation, root cause analysis and compliance of corrective action and preventive action.

>   Ensure emergency preparedness and response compliance and ready to operate 24X7 fire Extinguishers, Fire Hydrant System, Fire alarm system, Public Announcement System, SCBA ,Safety shower, Spill control Kit, ambulance etc.

'    Ensure pressure vessel, Lifting tool tackles, hoist and lifts etc. testing and compliance, form-9, form-33 etc.

>   Workplace health & hygiene monitoring.

>   Ensure the compliance of EHS legal register and compliance register.

Ø Ensure the compliance of local EHS procedures, EHS Manual, EHS Policy, On site emergency plan.

We are looking for a dynamic and skilled Digital Marketing Trainer with 2 to 3 teaching experience. The ideal candidate should be able to simplify complex data concepts, mentor aspiring professionals, and deliver effective training programs in Link Building, SEO, Digital Marketing, Social Media Ads, DM Executive

Experience: 2-5 Years experience

Skills:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure 

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates

• Answer Inbound/Outbound Calls Professionally, Explain Products And Services To Customers
• Identify Customer's Needs And Wants And Convince Them To Buy The Product/Service
• Gain Comprehensive Product Knowledge To Enhance Performance
• International Voice Process/International BPO
• U.K. Shift Timings - 01:30 PM - 11:30 PM
• Fluent Communication Skills Mandatory
• Location - N.I.B.M. Kondhwa, Pune M.H.

• Design and build advanced applications for the Android and iplatforms form on.
• ReactNative
• Collaborate with engineering and cross-functional teams to define, design, and ship
• new features
• Work with outside data sources and APIs
•  Unit-test code for robustness, including edge cases, usability, and general reliability.
• •Work on bug fixing and improving application performance
•  Continuously discover, evaluate, and implement new technologies to maximize
• development efficiency.

• Knowledge of developing trends and emerging standards in mobile apps and
• mobile payments
•  Excellent technical knowledge of React Native
•  Pro with Android and iOS UI design principles, patterns, and best practices
•  Good understanding of RESTful APIs and how to connect Android applications to
• back-end services
•  You care about quality and you know what it means to ship high-quality code
•  Contribute to the design, architecture, and development of apps that are elegant,
• efficient, secure, highly available, and maintainable
• Highly motivated and maintain a positive, “can-do” attitude in an uncertain
• environment
• Follow and help cultivate consistent development best practices.

• 5+ years of working experience in the technologies like Angular6 or higher, NodeJS & MySQL, AWS Cloud Services
• Strong Hands-on with any Enterprise Programming Language (Python/.Net) in past
• Experience with architecting, designing, and debugging MEAN, full-stack based enterprise software
• Should have expertise in designing relational database tables & writing SQL Queries, Stored Procedures, and Functions.
• Ability to handle small teams and mentor them.
• Ability to analyze, design, and build object-oriented, component-based applications.
• Extensive experience in the design, planning, and implementation of complex large-scale enterprise solutions using distributed teams within process-oriented organizations.
• Experience developing and deploying applications on Linux based operating systems
• Willingness to experiment with new and latest tools and technologies.
• Experience in Banking, Credit Card Payments, and Gateways domain would be an advantage. ·