L & D Intern

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

Magento Developers

Positions: 4

Magento Developer Responsibilities:

• Meeting with the design team to discuss the needs of the company.
• Custom Module Development in Magento 1.x and Magento 2.x
• Automated Product Import Export in Magento 1.x and Magento 2.x
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Magento Developer Requirements:

• Bachelor’s degree in computer science or related field.
• Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
• Experience with complete eCommerce lifecycle development.
• Understanding of modern UI/UX trends.
•   Strong attention to detail.
• Ability to project-manage and work to strict deadlines.
• Ability to work in a team environment.

We are looking to add a WordPress Developer to our team. This position will support the Senior Web Developer while working across various client website. Specifically, this role will support the design, development, launch, and updates of client sites.

The right candidate will possess a minimum of 1-3 years of professional experience in web development with a strong focus in WordPress.

Job Description –Analytics Engineering Lead 

 About Freespace* (a.k.a. Workplace Fabric)  

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 Profile Brief:  

This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace. 

You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.  

You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions. 

Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.  

The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platforms, specifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms. 

They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client. 

Education 

• Master’s degree in Computer Science, Computer Engineering or equivalent work experience 
• If you have the right experience and skills but don’t have a relevant degree, please apply for the role. 

Key Skills and Experience  

• Required Skills: Team Leadership, Scrum 

• Good to have: JavaScript (ES6+), SQL, Nodejs, React, AWS, TypeScript, amCharts, D3.js (or industry equivalent), Tableau understanding 

Experience: 6-10 years 

• Proven track record in growing and developing a high-performance team. 
• Experience working with big data architectures and analytics. 

• In-depth knowledge of regulatory rules surrounding data. 
• Ability to understand, design and fully document end-to-end scalable IoT systems. 
• Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc). 
• Knowledge in developing frontend applications and ideally analytics dashboards using .js charts. 
• Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies. 

• Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries. 
• Able to lead the team but get stuck in and contribute. 
• Rich experience of handling multi-national clients. 
• Excellent written and verbal communication skills in English. 

 Key Behaviors  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Inspire, develop and mentoring a motivated, enthusiastic team. 
• Lead by example and ensuring best practice principles embedded within the team. 

• Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately 
• See projects through from conception into production and support, ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Be unafraid to own mistakes 
• Always ensure customer priority and focus 

Key Areas of Responsibilities: 

• Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering. 
• Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance. 

Roles and Responsibilities

• Managing Availability, Performance, Capacity of infrastructure and applications.
• Building and implementing observability for applications health/performance/capacity.
• Optimizing On-call rotations and processes.
• Documenting “tribal” knowledge.
• Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
• Providing help in onboarding new services with production readiness review process.
• Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
• Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with Dev team to have in depth understanding of the application architecture

          and its bottlenecks.

• Identifying observability gaps in product services, infrastructure and working with stake

          owners to fix it.

• Managing Outages and doing detailed RCA with developers and identifying ways to

          avoid that situation.

• Managing/Automating upgrades of the infrastructure services.
• Automate toil work.
•  

Experience & Skills

• 6+ years of total experience
• Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.

• A collaborative spirit with the ability to work across disciplines to influence, learn, and

         deliver.

• A deep understanding of computer science, software development, and networking principles.
• Demonstrated experience with languages, such as Python, Java, Golang etc.
• Extensive experience with Linux administration and good understanding the various

linux kernel subsystems (memory, storage, network etc).

• Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
• Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure

solutions like Microsoft Azure or Google Cloud.

• Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,

Argo etc.

• Experience in managing and deploying containerized environments using Docker,

Mesos/Kubernetes is a plus.