Key Responsibilities
- Edit and proofread content for grammar, spelling, tone, and style consistency.
- Ensure content aligns with brand voice and editorial guidelines.
- Review content for accuracy, clarity, and relevance before publication.
- Collaborate with writers to improve content structure and readability.
- Optimize content for SEO in coordination with the digital marketing team.
- Manage content calendars and ensure timely publishing.
- Fact-check information and verify sources where required.
- Provide constructive feedback to content creators.
- Maintain version control and content documentation.
Shubham Vishwakarma
Full Stack Developer - Averlon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Field Sales Executive-
Urgent requirement for Field Sales Executive. It is on the company payroll. Roles and responsibilities: Identifying and acquiring new distributors, as well as managing existing ones.
Developing & implementing sales strategies and plans to meet revenue goals.
Effectively managing and driving the sales cycle from prospection through to successful closure via local marketing activities
Building strong relationships with partners in the business territory.
Prepare regular reports and conduct monthly meetings to review team performance.
Analyzing market trends and competitors' activities.
Key Skills: - Sales Executive, digital marketing services sale, software sales, Sales Promotor, Promoter, Channel Sales, Sales, Business Development, Distributor Sales, Field Sales, Direct Sales, Secondary Sales, Sales Support, General Trade, Marketing, Field job, distributor Sales Management, Channel Sales Management, handling distributors, retail sales, retail channel sales, B2B sale, B2C sale.
Role: Field Sales Executive
Industry Type: Software Development and digital marketing services
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Retail & B2C Sales
Education
UG: Any Graduate
PG: Any Postgraduate
Doctorate: Doctorate Not Required
AngularJS (1.x)
HTML/CSS
PHPAre you looking for an exciting, challenging, and fast paced work culture?
Expertinasia Pvt. Ltd. software development company is seeking a skilled AngularJS Developer to join our Indore office. We are looking for someone who enjoys working with a hands-on approach and can make an immediate contribution to our organization.
Requirements Responsibilities and Duties:
• Develop user interfaces for internet applications with the latest front-end technologies.
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Write, test and document JavaScript, HTML, and CSS
• Design and take technical decisions for Angular projects.
• Develop application code and unit test in the Angular and rest web services for web application development center.
• Developing fast and elegant code; object-oriented PHP modules, custom Javascript, intricate SQL queries, and anything in between.
Qualifications and Skills:
• 1 - 3 years experience with Angular.
• Strong expertise in latest version of HTML, CSS, JavaScript and writing cross-browser compatible code.
• Good experience in working on latest versions of Angular - Angular 8 and Angular 9.
• Good understanding of AJAX and JavaScript manipulation techniques
• Experience with restful services.
• Strong hands on to implement complex Angular applications, directives, controllers
• Validating user actions on the client side and providing responsive feedback
• Strong organizational and communication skills.
• Exceptionally self-motivated and directed.
• Ability to work independently. •
Ability to motivate staff in a team-oriented, collaborative environment. •
Ability to manage priorities and work in a fast pace environment.
• Flexibility with working hours.
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
- Analyzing brand positioning and consumer insights
- Shaping and communicating our vision and mission
- Managing a team of marketing people working on brand initiatives
- Leading creative development to motivate the target audience to take action
- Establishing performance specifications, cost and price parameters, market applications and sales estimates
- Measuring and reporting performance of all marketing campaigns, and assessing ROI and KPIs
- Monitoring market trends, research consumer markets and competitors activities
- Overseeing new and ongoing marketing and advertising activities
- Monitoring product distribution and consumer reactions
- Aligning the company around the brands direction, choices and tactics
What you need to have:
- Any Business Degree
- Should have worked for top digital and social media agencies
- Have experience with multiple marketing agencies
- Have immense experience in digital & social media marketing
- Should be thorough with paid media marketing, media buying
- Understands brand strategy and can lead the entire marketing function for a brand.
JavaAbout us:
Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.
People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.
We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us
Learn more about us: https://grappus.com/">https://grappus.com/
About the role:
We are seeking a Senior Java Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.
What we’d like to see:
- Ability to write elegant and readable code
- Excellent problem solving skills and love technical challenges
- Comfortable working in a team-oriented and collaborative environment
- Strong understanding of Agile and Lean software development processes and practices
- Stays plugged into emerging technologies/industry trends and applies them proactively
- Knowledge of software best practices, like test driven development and continuous integration
Must Have:
- BE/BTech in Computer Science or a related field or equivalent practical experience
- 2+ years of software development experience including deep, hands on experience in building back end applications using Java and Spring ecosystem
- Strong command over core Java:
- Understands the application of java best practices including logging & exception handling
- Familiar with the Java Concurrency model
- Understands Java collections, generics and java 8 based functional programming features
- Has extensively used the Spring ecosystem:
- Spring Boot
- HTTP/REST API development
- Spring Data (JPA)
- ORM tools like Hibernate (can fine tune mappings for performance)
- Unit and integration testing facilities of Spring Boot
- Experience coaching and mentoring junior developers
- Aggressive problem diagnosis and creative problem solving skills and client handling skills
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Implemented CI/CD in any of the projects done and experience with Test Driven Development
Nice to Have:
- Understanding of API Development best practices
- Knowledge of Kubernetes/Docker and Devops
- Some or all of these AWS services: EC2/ECS; lambda; SQS/SNS; API Gateway, Cognito; Elastic Search
- Has contributed to the development or enhancement of CI/CD pipelines in a previous project
- Contributed in the creation of end-end automation tests (functional or non-functional)
- Has designed relational databases; conversant with SQL
- Personal projects or contributions to the open source community
- Strong organizational skills to juggle multiple tasks within the constraints of timelines
- Team player (those great personality types that people love to work with)
- Great communication skills
JavascriptJava
C++
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon