SEO Content Writer

This is a chance to get in early on something that's scaling fast, and to get years of experience compressed into months because of it. Instead of managing a slice of an established machine, you'll be sitting across from senior engineering leaders as a peer, designing the drills that decide whether a team holds together the day it actually matters, and watching people get visibly better at their jobs because of something you built. That kind of exposure and ownership doesn't exist at a big firm where you're twenty layers from the outcome. Here, what you do this month changes what the company looks like the next, and you'll build in a year the judgment it takes most people a decade to earn.

The role

We're hiring a Customer Success Engineer to be the backbone of our customer relationships. You'll work directly with customers, using our innovative platform to teach them to become elite, world class incident responders.

This is a role built around seeing people get better every day. You'll be part of a brand new, innovative method of teaching incident response skills, and you'll help people so that when an incident actually happens, they don't panic. They stay effective and make a meaningful impact, both for themselves and for their organisation. You'll also have a direct line into shaping and improving the product itself through what you see and learn in the field.

What you'll do

• Work hands on with customers running simulations, coaching and teaching them so their teams get better at incident response. Being a great coach is non negotiable here, and we want people who genuinely enjoy helping others improve.
• Take full ownership of customer outcomes. Proactively spot risk, gaps and opportunities rather than waiting to be asked, and drive them to resolution without needing to be chased.
• Partner with product to design and refine drill simulations, working closely with customers to get feedback and make sure every simulation is genuinely impactful.
• Work at startup pace. Partner cross functionally with sales, product and engineering, feed customer insight back into the roadmap, and help us grow rapidly as a company.
• Be comfortable learning resiliency engineering, cognitive systems design and other best practices as we develop them, and bring that learning back into how we teach and build.

What you'll bring

• 4+ years of hands on incident response experience as an SRE, on call engineer or first responder. You've been paged at 3am, run an incident bridge and written the postmortem. This isn't theoretical.
• Exceptional communication range. Equally comfortable presenting incident maturity findings to a senior exec and getting into the technical weeds with a mid level engineer. You adjust altitude naturally without dumbing anything down.
• A genuine growth mindset. You're excited to learn resiliency engineering and cognitive systems design style thinking, and you want to get hands on building better drills and incidents, even if you haven't done it before.
• Extreme ownership. You don't wait for instructions. You spot the problem, take the initiative and see it through.
• Genuine excitement to work at a fast growing startup. Comfortable with ambiguity, shifting priorities and wearing multiple hats as we scale.

What would make you stand out

• You enjoy teaching and sharing knowledge, whether that's pairing with someone, onboarding new colleagues or something entirely outside of work.
• You can clearly communicate your own on call experience, including the pain that comes with it.
• You care about impact. It's not just about doing the job well, it's about whether what you did actually moved the dial for the customer.

We are looking for a proactive and enthusiastic Pre-Sales Intern to join our team. You’ll work closely with our Sales team and hiring managers to support day-to-day operations while learning the inner workings of a fast-paced startup.

Key Responsibilities:

• Make outbound calls to potential leads (data provided)
• Qualify leads based on predefined criteria
• Schedule product demos with the Business Development Manager (BDM)
• Maintain and update lead records in CRM or tracking sheets
• Follow up with leads via phone, email, or WhatsApp
• Share key lead insights and feedback with the sales team
• Assist with basic market or competitor research
• Maintain confidentiality of client and lead information

Skills in the spotlight:

• Strong interest in Sales functions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.

What We Offer

• Hands-on learning with a growing tech startup.
• Opportunity to work on real-time recruitment and HR strategy projects.
• Flexible working hours and hybrid work model.
• Mentorship from experienced Sales professionals.
• Certificate of completion and recommendation letter based on performance.

Job Type: Internship

Contract length: 3 months

We are seeking a motivated and confident Telecaller to join our team in Delhi. The ideal candidate will be responsible for handling calls and maintaining customer relationships.

Key Responsibilities-

• Handle inbound customer queries and resolve issues promptly.
• Maintain and update customer databases.
• Provide accurate information and ensure customer satisfaction.
• Ensure customer satisfaction and handle complaints patiently.
• Note customer responses, objections and feedback.

Requirements-

• 1-3 years of telecalling or customer service experience.
• Good communication in Hindi and English.
• Ability to handle rejection and remain motivated.
• Positive attitude, patience and persistence.

We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.

Job Responsibilities

● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.

● Introduce Concretio value added services and products.

● Hands-on experience using a dialer software.

● Determines Eligibility By Comparing Client Information To Requirements.

● Bring clients appointments with the business team.

● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.

● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.

Skills Required

● Excellent English Communication Skills.

● Basic Computer Knowledge.

● Min 2 year experience in Outbound Process (US/UK).

● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Designation : Senior Software Developer (Python)

Department : Software

Location : Airoli, Navi Mumbai

Office Time : 11am – 8pm / 12pm – 9pm

Skills and Experience:

• Should have relevant experience of 5-8 years
• Python programming experience 4+ years
• Django (python web framework) experience 2+ years
• Flask/FastAPI (API development) experience 1+ years
• Pgsql database experience 3+ years
• Machine learning (ML)/NLP experience 1+ years
• Good to have knowledge of OCR/Tesseract
• Good to have knowledge of LLM/BERT/GenAI
• Good to have knowledge of Celery for queuing
• Good to have knowledge of ML model/Python App deployment on Azure/AWS

Apply only if you are Fresher to 2 Years experience and located or ready to relocate to Ahmedabad. We have 5 opening for .Net Developer.

Are you a top-notch software engineer with a creative flare, strong problem-solving skills, the drive to build extraordinary product, a solid computer science foundation, and the desire to build next generation Internet-facing applications? Come talk with us about joining our team to grow with us.

Veloxcore have been founded in 2014 and since then we are delivering highly maintainable, scalable solutions to our global clientele. We are Microsoft Partner company and we specializes in developing next-generation, cloud-based, reactive, and data-intensive applications using web technologies. We have great culture, open and collaboration focused environment, highly experienced leadership and cutting edge technology based projects. We are 100% cloud based company and being a Microsoft Partner we heavily rely on Azure for ourselves and for our clients.

Skills & Requirements

• BS or MS in Computer Science or in a relevant Engineering discipline
• Strong understanding of OOPs fundamentals.
• Proficiency in at least one modern object-oriented programming language such as C# or Java.
• Hands on experience with any server-side web frameworks: ASP.NET, ASP.NET Core, Web API.
• Experience with web technologies such as HTML5, CSS3, jQuery.
• Experience with test-driven development, continuous integration.
• React/AngularJS, REST API, Grunt/Gulp/webpack, MS SQL would be an asset.
• Experience with Git or similar source-control.

Duties and Responsibilities

• Development: Work alongside product architects and senior developers to build (design, develop, test) new features for Vital Objects. Deliver thoroughly tested and functional code.
• Design: Working with team members, understand business requirements and participate in software design.
• Research: Work with development team in the implementation of new technologies and components. Find new solutions to help solve problems – new and old.
• Debugging: Work on production issues as required.
• Provide accurate estimates of work effort and be accountable to those estimates.

Who you are

• Enthusiastic about developing the best software available and providing the ultimate customer experience.
• Interested in staying current by applying new technologies.
• Able to work in a collaborative environment with a willingness to share your ideas.
• Able to work independently on modules and complete tasks with high quality, but unafraid to seek out suggestions from other team members.
• Excited to work on cutting-edge technology!

Some of our job benefits

• Best hardware money can buy.
• Microsoft Azure credits each month to try and learn Azure services.
• Fortnightly sessions by colleges on bleeding edge technologies.
• Modern spacious open office with flexible seating arrangement.
• Lively work environment with no hierarchy.
• Of Course, work environment is amazing, so are the projects.