Job Description:
The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience.
Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Key Responsibilities:
• Proactively connected with Clients.
• Resolving Technical issues in a timely manner.
• Training and educating Clients on our Products & Solutions.
• Assisting Software Engineers on issues.
• Providing feedback on product development in a timely manner.
• Auditing error Plans to reduce rework with the aim of providing Scalable Products.
Skills and Specifications:
• Excellent Communication & Analytical Skills.
• Willing to work on US shift (Voice Process)
• Interpersonal Skills with a great attitude.
• Good Knowledge if Enterprise Applications, Systems & Technologies.
• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
• Organized, flexible and multitasking.
- • Persistent with a team attitude.

About SmartDocs
About
SmartDocs is a Robotic Process Automation (RPA) Company with solutions that can seamlessly integrate with SAP across areas like ECM, BPM, DMS, Chatbots, Workflows, Accounts Payables & Receivables, Contract Management, Supplier or Vendor Portals
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- Bachelor’s degree in Computer Science, Engineering, or a related field.
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DUTIES & RESPONSIBILITIES:
Intake, Ideation and Planning
Should have the smartness and presence of mind to provide on the spot solutions to the business owners objections and concerns as well as to be able to Pivot from a prepped position basis the conversation
o Establish relationships with new and niche Clients to expand our reach.
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Significant interaction with clients, both face-to-face, online and over the telephone.
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Able to take responsibility and work on flexible basis.
Maintain all sales activities & dashboard.
Client Servicing-
On time revert to client on briefs/proposals.
Post evaluations for all campaigns.
Objection handling.
Trade Marketing activities to be suggested to enhance revenue optimization.
Build and maintain business relationships with key clients and agencies.
Inter department co-ordination #DhunBadalKeTohDekho.
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looking only for immediate joiners in Hyderabad region.
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• Creating audio podcasts.
Requirements/Skills:
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• Fresher (with stock market knowledge).
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Experience: 2 to 7 years
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