Job Description:
The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience.
Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Key Responsibilities:
• Proactively connected with Clients.
• Resolving Technical issues in a timely manner.
• Training and educating Clients on our Products & Solutions.
• Assisting Software Engineers on issues.
• Providing feedback on product development in a timely manner.
• Auditing error Plans to reduce rework with the aim of providing Scalable Products.
Skills and Specifications:
• Excellent Communication & Analytical Skills.
• Willing to work on US shift (Voice Process)
• Interpersonal Skills with a great attitude.
• Good Knowledge if Enterprise Applications, Systems & Technologies.
• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
• Organized, flexible and multitasking.
- • Persistent with a team attitude.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SmartDocs
About
SmartDocs is a Robotic Process Automation (RPA) Company with solutions that can seamlessly integrate with SAP across areas like ECM, BPM, DMS, Chatbots, Workflows, Accounts Payables & Receivables, Contract Management, Supplier or Vendor Portals
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Purpose of Job is to strategize, manage & execute Training framework for the organization
Technical Skills
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Sound knowledge of Industry L&D Practices
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Moderate knowledge of BFSI Sector & Products
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Content creation & LMS framework understanding
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ROI Measurement tools
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Kirkpatrick Evaluation Matrix
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Animation & Simulation expertise
Job Responsibilities :
Team Management
⮚ Manage a team of Learning specialist and driving various Learning Initiatives on LMS, Classroom, Virtual platforms
⮚ Upskill the team periodically on Training Tools like Impact Evaluation, Content Creation, Data Reporting, etc
Impact Oriented Initiatives
⮚ Roll out Department wise Sustainable training initiatives with Impact Oriented objective & measurement of ROI
⮚ Analyzing the training need & identifying tools and matrices determining the overall impact on business
Stakeholder Management
⮚ Regular interaction & Collaboration with Stakeholders and gathering Short-term & Long-term training needs and actualizing in the Training Calendar
⮚ Publishing Training MIS & Impact reports to stakeholders and fulfilling their training asks alongside launching sustainable training initiatives
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for eg. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre & Post Analysis as required to match Executive expectations and design Content in retrospect to expectations
Qualification :
-
Any graduate
-
Work experience- Minimum 12-15 years, 5+ years in Training & 3 + years Team Handling
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Preferred from BFSI or MFI
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Aged below 37 years
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Certification in Learning & Development will be an added advantage.
The ideal candidate will be responsible for creating, installing and managing our databases. You will ensure optimal database performance by analyzing database issues and monitoring database performance.
What will I be doing?
- A professional Database Administrator (DBA) will be responsible for the architecture, performance, integrity, and security of a database.
- Design and build highly available microsoft MySQL and SQL solutions, making use of log shipping, mirroring and always on technologies
- Ensure performance, security, and availability of databases
- Prepare documentation and specifications
- Handle common database procedures such as upgrade, backup, recovery, migration, etc.
- Design, create and implement database systems based on the end user's requirements.
- Collaborate with other team members and stakeholders
- Collaborate with the engineering and production support teams to create forward-looking service improvement plans and roadmaps.
- Installation, configuration and upgrading of application software and related products
What Skill do I need ?
- Minimum 5 years of experience in database administration, information technology, database architecture, or a related field
- Installation, configuration and upgrading of MS SQL/Oracle/MySQL/ Server software and related products
- Strong proficiency with Microsoft SQL, and ideally its variants in other popular RDBMS
- Skilled at optimizing large complicated SQL statements
- Proven working experience as a Database Administrator and expert in MongoDB
- Install server software, configure database servers, monitor and maintain system health and security
- Excellent knowledge of data backup, recovery, security, integrity
- Familiarity with database design, documentation and coding
- Previous experience with DBA case tools (frontend/backend) and third-party tools
- Problem solving skills and ability to think algorithmically
- Experience with large databases and complex process models
Required Qualification :
- Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study
- Proven knowledge of SQL Servers, Cpanels, MySQL
- Strong analytical, problem-solving, and decision-making skills
- Advanced working SQL and MySQL knowledge and experience working with relational databases, query authoring (SQL)
- Excellent knowledge of Performance tuning, DB administration, data backup, recovery, security, integrity
- Experience working with both structured and unstructured data.
- Excellent problem-solving and analytical skills
- Good communication, teamwork and negotiation skills
- Proficiency in both front-end and back-end development technologies.
- Experience with languages such as JavaScript (for front-end), Python, Ruby, Java, or Node.js (for back-end).
- Knowledge of web development frameworks like React.js, Angular, or Vue.js for front-end development.
- Familiarity with server-side frameworks such as Express.js (for Node.js), Django (for Python), or Ruby on Rails.
- Understanding of databases and experience with both relational (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Firebase).
- Experience in using no-code platforms to develop applications and automate workflows without traditional programming.
- Experience with popular no-code tools such as Bubble, Zapier, Airtable, or Webflow.
- Ability to understand business requirements and translate them into solutions using no-code platforms.
- Knowledge of integrating various APIs and services within no-code platforms to extend functionality.
AngularJS (1.x)
Angular (2+)1. Develop and maintain user interfaces for web applications using Angular,
They are building and implementing top-notch user interfaces using JavaScript and the Angular framework.
Writing efficient JavaScript code while also using HTML and CSS
Ensuring high performance on mobile and desktop
Able to write unit test cases
2. Work on the latest version of Angular (Angular 14 and above) to implement robust and scalable solutions.
3. Designing, coding, testing, and deploying the application.
4. Debugging issues in the application code to ensure it is working correctly
5. Collaborate with cross-functional teams to integrate RESTful APIs and ensure seamless application functionality.
6. Work according to Agile methodologies, participating in sprints, retrospectives, and other Agile ceremonies.
7. Demonstrate effective communication skills in English, enabling smooth collaboration in an international environment.
8. Adaptability and flexibility to work closely with deployment teams across various time zones.
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
AngularJS (1.x)
React.js
Javascript• Strong understanding of GUI architecture, site navigation and web design principles, and the ability to create and maintain web pages quickly and efficiently
• Extensive web programming experience including web security, cross browser compatibility, and performance tuning
• Development experience in the area of: Responsive design/development and mobile device applications and optimized Web sites
• Hands on design & development skills in HTML/XHTML, HTML5, CSS2, CSS3
• Knowledge of W3C standards, Web accessibility
• Hands on experience with Object oriented JavaScript and Design Patterns
• Extensive experience in at least one of the modern frameworks like jQuery / jQueryUI / Angular JS / ExtJS / Ember JS / Backbone JS / React / TypeScript
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.
- Assisting in thinking through and setting policies - and making sure they are implemented
- Analyzing existing problems and helping to resolve them.
- Anticipating and averting new problems. Creating contingency plans.
- Being an honest broker and providing a wide-ranging view without turf considerations
- Communicating with team members to ensure priorities and policies are well understood
- Recognizing and building relationships that are most important to the team’s success and assisting in strengthening them.
- Measuring and managing daily metrics, highlighting deviations and following up to ensure corrective actions are taken
- Ensuring that follow-up happens
- Minimum 3 years of experience
- MBA with an Engineering degree
- Works autonomously and manages the process of idea to execution
- Well-developed project-management skills: being organized and disciplined, showing attention to detail, and following up doggedly to ensure the right results
- Business savvy, understanding of technology, and what is required for sustained operating results
- Business communication and ability to work with vendors, external partners as well as internal stakeholders
- Excellent communication skills that ensure messages are clearly understood by the right audiences
- Organizational and political intelligence
- A clear, empathetic communicator able to balance rapport and problem solving
- Familiarity with Dashboarding tools
- Jira knowledge
- Expert in Google Sheets/ MS Excel
Java- Design/Execute test cases (manual & automated) and analyze results, cross-browser / cross-device
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- Review and analyze system specifications
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- Help troubleshoot issues with strong analytical and problem-solving skills
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
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- Proven experience as an automated QA tester is a plus
- Proven work experience in software quality assurance
- Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
- QA experience in Android / iOS apps
- Experience testing API/REST services
- Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
- Familiarity with Agile frameworks and regression testing
- Knowledge of using NoSQL/SQL, JMeter, Selenium
- Experience working in an Agile/Scrum development process
- Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
- Experience with performance and/or security testing is a plus
- Analytical mind and problem-solving aptitude
- Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred
HTML/CSS
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Full Stack Developer - Averlon