Customer Support executive

Professional & Technical Skills: 

- Must To Have Skills: Proficiency in Microsoft Dynamics 365 Commerce Technical.

- Strong understanding of application development methodologies.

- Experience with integration of Microsoft Dynamics 365 with other systems.

- Ability to troubleshoot and resolve application issues effectively.

- Familiarity with user interface design principles and best practices.

Additional Information: 

- The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 Commerce Technical.

At Revv, we are redefining the self-drive experience by offering our customers convenient, flexible, and innovative ways to rent cars. Our mission is to deliver seamless mobility solutions through cutting-edge technology and exceptional customer experiences.

We are looking for a Senior Product Manager to lead the development and execution of our product vision. In this role, you will collaborate with cross-functional teams, analyze market trends, and leverage data-driven insights to build impactful products that enhance the self-drive experience. If you are passionate about solving customer problems, driving product innovation, and scaling products that make a difference, we’d love to hear from you!

As a Senior Product Manager, you will own and drive the product lifecycle from ideation to launch and beyond. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver innovative products that meet customer needs and align with our business goals. This role requires strategic thinking, customer empathy, and a proven ability to execute in a fast-paced environment.

Responsibilities:

• Product Strategy and Roadmap: Define and prioritize the product roadmap in alignment with company objectives and market needs.
• Market Research and Customer Insights: Conduct thorough market research and analyze customer feedback to identify opportunities and gaps.
• Cross-functional Collaboration: Work closely with engineering, design, and business teams to define product requirements and ensure timely delivery.
• Product Development: Lead the product lifecycle from concept to launch, ensuring high-quality deliverables.
• Performance Metrics: Define, monitor, and analyze key performance indicators (KPIs) to measure product success and inform future enhancements.
• Stakeholder Communication: Communicate the product vision, progress, and performance to internal and external stakeholders effectively.
• User-Centric Focus: Advocate for the customer at every stage of the product development process to ensure the best possible user experience.

Requirements:

• Experience: 4-6 years of experience in product management, preferably in [ConsumerTech, Ecommerce or Mobility ].
• Education: Bachelor's degree in [relevant field, e. g., Business, Computer Science, or Engineering]; MBA is a plus.
• Strategic Thinking: Proven ability to define a vision and execute a product strategy to achieve business outcomes.
• Technical Acumen: Solid understanding of technology and the ability to work closely with engineering teams.
• Analytical Skills: Strong data-driven decision-making skills with the ability to translate insights into actionable strategies.
• Leadership: Experience leading cross-functional teams and managing stakeholders at all levels.
• Communication: Excellent verbal and written communication skills.
• Adaptability: Thrives in a fast-paced, agile environment with the ability to manage multiple priorities effectively.

·       Experience in SQL, Database Design, Stored Procedures, Performance Tuning etc.

·       Extensive knowledge of data processing, relational databases systems (Oracle and Oracle19C preferred ).

·       Strong analytical skills, analysing existing databases and the client’s needs going forward with regard to developing effective systems.

·       Good communication skills, both oral and written.

·       Sound accuracy and logic. Must be able to accurately develop databases in a logical manner from scratch.

·       Understand the concepts of other programming languages.

·       Understand the concepts of other front-end programming languages.

Roles & Responsibilities

• The role will entail enabling new products & propositions liaising with clients, insurers and internal stakeholders to solve business problem(s) and ensure mutual growth.
• The role will entail building and manage relationships with the Insurance Companies.
• Establish relationships with business leaders and underwriters of all insurance companies.
• Be primarily responsible for getting the best quotations across insurers, handle negotiations around policy terms and price.
• Be accountable for end-to-end group insurance product delivery for our partners.
• Maintain and improve the UAT sign off TATs as aligned by the organization.
• Develop and deepen both existing and new insurer relationships to support the strategic vision of the organization.
• Own overall delivery of the product from functions across product, compliance, legal, tech, and other functions.
• Be accountable for the delivery of API integration of new products with partners ecosystem (Web service and API integration).

Requirements, Desired Skills and Experience

• 4 years of relevant experience with any Insurance Company
• 4 years of relevant experience in the Insurer Relations Team, Central Product Team,
• Placements Team, Distribution Planning, Partner Onboarding, Process Excellence vertical/teams
• Masters degree is a must
• Entrepreneurial mindset, networking, and relationship building are must-have competencies
• Ability to take initiative, be proactive and work independently as well as with team to drive results

QUALIFICATION REQUIRED: B. Tech/B.E. in CS or IT or any related degree in computer programming 

EXPERIENCE REQUIRED: 4+ years EMPLOYMENT TYPE: 

Full-Time ROLES AND RESPONSIBILITIES: 

• Implement product features that are secure, scalable, robust and easy to implement and maintain. 
• Work independently within self-organizing Agile teams 
• Development and Implementation of web applications 
• Plan and identify solutions and risks in assigned work. 
• Be responsible for implementing features, provide bug fixes, reviewing code quality to ensure they work well at cloud scale.
• Take pride of ownership in code and product features delivered. 

Skills: 

Must Have Skills 

Angular 8+ ,NoSQL, Mongodb and Javascript 

Expertise on the Microsoft technology stack .Net, C# and REST APIs (.net framework 4.5+) SQL Server & DB semantics. (Couchbase will be a plus) OAuth standard /Bitbucket and Azure Strong experience in deployment of solution on cloud 

Good to Have Skills

 Good communication skills.(life science exp is a plus) 

Good understanding of project architecture and software development Knowledge of design user friendly interface processes.

 Good knowledge of Client-side scripting – JavaScript and JQuery, AngularJS. Ability to deliver software and artifacts independently 

Exposure to Big Data and cloud environment 

COMPETENCIES: 

Communicating with Influence : Strong interpersonal skills, with an ability to do client interactions 

Analysis & Problem solving : Capitalizes on opportunities to pursue value. Brings issues out in open so that all concern can address and find solution

Working in Partnerships/ team player : Building professional relationships with members of the client team 

Professional Expertise Development :  Has an open and learning mindset. Adapts to new learning approaches and methods

About us:
At Priori Capital, we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an  effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.

We’re looking for someone passionate about driving innovation and solving exciting problems.

What are you joining: 

We are currently in a fast-paced growth environment where the only constant is evolution!

Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), udaanCapital, Iris, Infosys, Cognizant etc.

We are a part of the Kira community and backed by a Polygon Co-founder as an investor and mentor.

What will you do:

• Design to simplify the complexity - Work with our designers to simplify the systems that are working across chains, protocols or existing financial systems.
• Build for the future of finance - Build, deploy and come back to the whiteboard with the core team to innovate, ideate and scale solutions.
• Own your ship - Be responsible to build framework components, own the development process and drive the development cycle to improve transparency and productivity across the team.

What are we looking for:

• 2+ years of experience in Frontend Engineering building scalable web applications: Experience in web3/fintech is not a mandate to apply. You learn as you go!
• You should be good at your game: Detailed oriented and have a thorough knowledge of JavaScript, HTML5 and CSS3 & hands-on experience with either of VueJS, Angular, React OR similar.
• You have a strong bias for action: You seek problems. If you see one, you find the solution. If you have one, you should be already building it. If it fails, you move to the next!
• You want to grow but together: You want to learn and master new skills by tackling new problems with the team

We are more excited if you have this:

• Knowledge of Git, GraphQL, Flux, Webpack, etc.
• Good at analytical problem solving, know-how of core computer science and algorithms.
• Interested in blockchain or finance.
• Experience in Fintech or Web3 Applications

• Learn from the best!
• Work from wherever
• Self-managed leave policy
• Focus on Work-life Balance
• Learning Budget to hone a skill or learn new ones
• Be a part of the fast-growing environment
• Competitive Salary

• Calling existing and potential customers to persuade them to purchase the company's services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with the company's services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• 3 years experience
• Strong in : HTML/JS/CSS
• Experience with any particular front-end stack like React or equivalent frameworks
• Front-End experience with and without frameworks
• Experience working on front-end graphic systems including canvas, SVG, webGL is a bonus
• Experience working on timeline based animations is a bonus