Customer Support executive

Responsibilities:

●        Technical Leadership:                                                                                                     

○        Architect and design complex software systems

○        Lead the development team in implementing software solutions

○        Ensure adherence to coding standards and best practices

○        Conduct code reviews and provide constructive feedback

○        Troubleshoot and resolve technical issues

●        Project Management:                                                                                                       

○        Collaborate with project managers to define project scope and requirements

○        Estimate project timelines and resource needs

○        Track project progress and ensure timely delivery

○        Manage risks and identify mitigation strategies

●        Team Development:                                                                                                         

○        Mentor and coach junior developers

○        Foster a collaborative and supportive team environment

○        Conduct performance evaluations and provide feedback

○        Identify training and development opportunities for team members

●        Innovation:                                                                                                                          

○        Stay abreast of emerging technologies and industry trends

○        Evaluate and recommend new technologies for adoption

○        Encourage experimentation and innovation within the team

Qualifications                                                                                                                                 

●        Experience:                                                                                                                        

○        12+ years of experience in software development

○        4+ years of experience in a leadership role

○        Proven track record of delivering successful software projects

●        Skills:                                                                                                                                    

○        Strong proficiency in C# programming languages

○        Good knowledge on Java for reporting

○        Strong on SQL - Microsoft azure

○        Expertise in software development methodologies (e.g., Agile, Scrum)

○        Excellent problem-solving and analytical skills

○        Strong communication and interpersonal skills

○        Ability to work independently and as part of a team

Who we are looking for :

We are looking for a Software Engineering Manager with experience with back-end and/or front-end (MEAN or MERN Stack) teams.

Role and Responsibilities:

- Strong proficiency in Javascript

- Experience on UI framework (Angular, React) and/or knowledge of Node.js and frameworks available for it such as Express, socket.io etc. depending on your technology stack

- Experience in working with teams to integrate APIs

- Translate designs and wireframes into high-quality code

- Building reusable components and libraries for future use

- Optimize application for optimal performance and scalability

- Proficient understanding of code versioning tools, such as Git

- Good with agile development practices such as continuous integration and deployment

- Implementing automated testing platforms and unit tests

Qualifications:

- Minimum BTech/BE or MCA required

- Experience working in a tech lead.

- Excellent communication and organization skills

1. Cultivate and maintain string relationships with exixting clients to understand their business needs and objectives,
2. Develop and implementeffective strategiesfor client acquisitionand market expansion

Required Skills - B2B sales, staff augmentation , client acquisition, IT staffing

• Act as primary day-to-day contact on analytics to agency-client leads
• Develop bespoke analytics proposals for presentation to agencies & clients, for delivery within the teams
• Ensure delivery of projects and services across the analytics team meets our stakeholder requirements (time, quality, cost)
• Hands on platforms to perform data pre-processing that involves data transformation as well as data cleaning
  
• Ensure data quality and integrity
  
• Interpret and analyse data problems
  
• Build analytic systems and predictive models
  
• Increasing the performance and accuracy of machine learning algorithms through fine-tuning and further
  
• Visualize data and create reports
  
• Experiment with new models and techniques
  
• Align data projects with organizational goals

• Min 6 - 7 years’ experience working in Data Science
• Prior experience as a Data Scientist within a digital media is desirable
• Solid understanding of machine learning
• A degree in a quantitative field (e.g. economics, computer science, mathematics, statistics, engineering, physics, etc.)
• Experience with SQL/ Big Query/GMP tech stack / Clean rooms such as ADH
• A knack for statistical analysis and predictive modelling
• Good knowledge of R, Python
• Experience with SQL, MYSQL, PostgreSQL databases
• Knowledge of data management and visualization techniques
• Hands-on experience on BI/Visual Analytics Tools like PowerBI or Tableau or Data Studio
• Evidence of technical comfort and good understanding of internet functionality desirable
• Analytical pedigree - evidence of having approached problems from a mathematical perspective and working through to a solution in a logical way
• Proactive and results-oriented
• A positive, can-do attitude with a thirst to continually learn new things
• An ability to work independently and collaboratively with a wide range of teams
• Excellent communication skills, both written and oral

• Understanding of sourcing through databases and social media, specially LinkedIn.
• Headhunting- identifying and approaching suitable candidates who may already be in work
• Craft recruiting emails to attract passive candidates
• Knowledge of employer branding techniques.

• Creating recruiting strategies to attract candidates
• Sales/Customer service skills to create and post job advertisements on social media, website, newspapers etc.

• Using sales, business development, marketing techniques and networking to attract business from client companies
• Evaluate resumes and applications and matching them with vacancies at client companies.
• Collaborate with clients to identify future hiring needs

• Experience using applicant tracking and recruitment marketing software.
• Assessing, screening applications and resumes
• Interview candidates (via phone, video and in-person)
• Preparing CVs and correspondence to forward to clients, regarding suitable applicants.
• Requesting references and checking the suitability of applicants before submitting their details to the client
• Organising interviews for candidates as requested by the client, and finally creating a shortlist of candidates for the clients.
• Send job offer emails and answer queries about responsibilities, compensation and benefits
• Negotiating salary and other arrangements with client and candidate.
• Offering advice to both clients and candidates on pay rates, agreements, training and career progression
• Building long term relationships with clients and candidates.
• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes

• Years of Relevant Experience- 5+ Years of proven experience in recruiting.
• Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experienced in sourcing techniques.
• Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Sound judgement to recognise and strive to meet client's hiring needs.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self motivated, organised with leadership and management skills.

Recko Inc. is looking for a Lead Sales Development Representative to join our rapidly growing organization as a critical part of the marketing team. This is the perfect opportunity for a self-motivated, determined Sales expert to create a massive impact on a young, disruptive start-up.

About Recko:

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko:

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.

What does the role entail? 

1. Use your research, prospecting, and people-skills to identify, connect and educate potential customers on the benefits and value of Recko’s suite.

2. Be a driver of change for prospect organisations and help them visualise a future which is being crafted by Recko.

3. Monitor metrics and help the team constantly improve by understanding their individual and collective performance
4. Work closely with sales and marketing leadership to test new content and positioning and drive the success of outbound programs

5. Qualify prospects and navigate organisations to identify the decision-makers.

6. Nurture, multithread, and map prospective accounts. 

7. Learn, leverage and help evolve the demand generation process.

8. Able to understand/explain concepts and ideas in a simple, clear and concise manner.

9. Great listener and quick thinker with an inquisitive nature.

Who are we looking for?

1. 4-5 years of experience in ADR/SDR/BDR roles evangelising technology products and at least 2 years of experience leading SDR Team. 

2. Experience working with medium and large organizations and C-level executives in particular in technology companies.

3. Proven track record of building and maturing BDR/SDR outbound teams in the technology sector

4. Outstanding verbal, written and presentation skills and well networked in the startup ecosystem.

5. Very strong interpersonal and communication skills to understand the needs of the business and the customer alike.

6. Experience using CRM’s 

7. Fearless and willing to take intelligent risks

8. Assertive and persuasive, every step of the way

9. Articulative, energetic and someone with a strong business acumen

Responsibilities

• Developing user-focused website applications.
• Seeing a project from conception to finished product.
• Working alongside designers and mobile developer.
• Meeting both technical and end-user needs.

Must Haves

• Proficiency in fundamental front-end languages such as HTML, CSS (Including SASS), and JavaScript (Also comfortable with the JS library: jQuery, React or Angular)
• Proficiency in server-side language PHP.
• Comfortable with Database systems (MySQL, SQL), NOSQL (i.e. Mongo dB)
• Strong understanding of how a server works
• VCS (Version control system): Git
• Ensuring the developing application(website) has met the security standards: Front end Back end
• Testing: Experience with unit testing and tools
• WordPress development
• Working with API (REST)
• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices (Mobile).
• Experience in Cloud Computing (i.e. AWS, Google Cloud Platform) is a plus.
• Attention to detail
• Creative vision
• Good organizational skills
• Good problem-solving skills
• Patience, a big one
• Identifying problems uncovered by customer feedback and testing, and correcting
• Able to develop ideas and processes and clearly express them

Good to Have

• Comfortable with MVC frameworks (Zend, Laravel)