Customer Support executive

As a Lead Engineer, you will:

• Design systems that deal with the scale of a billion messages per day
• Work closely with product managers, designers, frontend engineers, and QA to deliver features and improvements from the design phase to production.
• Communicating promptly and clearly with all stakeholders.
• Competence in writing clean, bug-free code and championing best practices in code quality, testing, security, and performance.
• Awareness of technologies used in their project and coding practices, and tools. 
• Cultivate a culture of ownership, learning, and continuous improvement within the team

What will contribute to your success?

• Minimum experience of 5 years in development with a similar stack
• Excellent knowledge of Golang, event-driven systems like Kafka, databases like MongoDB and Redis. 
• Good to have knowledge of React/Redux and application development around the frontend stack
• Autonomy, excellent analytical, problem-solving, organisational, interpersonal, and motivational skills.
• Ability to move cleanly from theoretical to implementation thinking.
• Experience with performance and optimisation problems and a demonstrated ability to both diagnose and prevent these problems
• Highly positive attitude and ability to build conducive working relationships with colleagues from all levels.

What we offer:

• A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
• Hybrid working with 2 days of work from home.
• The chance to grow your professional and technical skills, with actual room for career progression
• A modern office in a central location with free fruits and drinks, and a lot of fun activities
• Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.a
• 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues
• An umbrella of leaves and holidays
• Budget to support your workspace at home
• Medical insurance of INR 10 lakh is borne by the company.
• An employee-friendly compensation structure that includes tax-saving optional components, where the employee can save extra tax
• Bi-annual global company offsite; inter-office trips.
• Virtual Festival and Birthday celebrations, Team parties, and team-building outings.

JD for Senior Developer

Quick info

Location: Mumbai, Work From Office

Reporting To: Project Manager

Experience: 1-2 years

Employment Type: Full-time

Job Summary

We are looking for a motivated, experienced and talented Senior Developer to contribute to the delivery of full stack development projects with a focus on Generative AI applications. You will take part in design, development and deployment of enterprise applications, ensure high-quality deliverables, and collaborate closely with the team leads and project managers to meet deadlines and client expectations.

Key Responsibilities

• Participate in the design, development, and deployment of web-based software solutions using modern full stack technologies
• Write well-designed, testable code
• Take ownership of project deliverables and ensure timely, quality outcomes
• Collaborate with cross-functional teams including UI/UX, DevOps, and QA
• Apply problem-solving skills to address technical challenges and design scalable solutions
• Contribute to the development of GenAI-based modules and features
• Ensure adherence to coding standards, version control, and agile practices

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1–2 years of experience in full stack development (front-end + back-end)
• Proficiency in one or more tech stacks (e.g., React/Angular + Node.js/Java/Python)
• Solid understanding of databases, REST APIs, and version control (Git)
• Strong problem-solving skills and ability to work independently
• Excellent programming, debugging, and team collaboration skills
• Exposure to Generative AI frameworks or APIs is a strong plus
• Willingness to work from office full-time

Nice to Have

• Familiarity with cloud platforms (AWS, GCP, or Azure)
• Knowledge of CI/CD practices and Agile methodologies

About us

Cere Labs is a Mumbai based company working in the field of Artificial Intelligence. It is a product company that utilizes the latest technologies such as Python, Redis, neo4j, MVC, Docker, Kubernetes to build its AI platform. Cere Labs’ clients are primarily from the Banking and Finance domain in India and US. The company has a great environment for its employees to learn and grow in technology.

Introduction:

Reconect.ai is a cutting-edge technology company headquartered in Bengaluru, pioneering the use of advanced AI to transform the debt collection industry. Our B2B SaaS platform leverages AI-driven strategies to streamline the entire debt collection process, enhancing operational efficiency and customer experience for financial institutions.

We are looking for a highly motivated and ambitious Sales Development Representative (SDR) with 3+ years of experience in SaaS sales. The SDR will play a crucial role in driving our sales growth and expanding our market presence by generating qualified leads and nurturing prospects through the early stages of the sales funnel.

Key Responsibilities:

• Conduct targeted outbound prospecting efforts to identify and qualify leads through multiple channels, including cold calling, email campaigns, LinkedIn outreach, and industry events.
• Research and identify key decision-makers within financial institutions; understand their pain points and business objectives related to customer engagement, automation, and digital transformation.
• Engage prospects in meaningful conversations to uncover specific challenges and position Reconect.ai’s solutions as the right fit.
• Collaborate closely with the sales team to ensure smooth handoff of qualified leads and maintain strong pipeline momentum.
• Conduct timely follow-ups with leads, schedule appointments, and coordinate meetings between prospects and the sales team.
• Actively participate in sales meetings, contribute insights to sales strategies, and share feedback from prospects to help refine product positioning and marketing initiatives.

Qualifications

• 3+ years of experience in SaaS sales or a similar role, preferably in debt collection, banking, and financial services.
• Proven track record of achieving or exceeding sales targets and generating qualified leads.
• Strong communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with prospects.
• Excellent phone etiquette and active listening skills to understand customer needs and tailor messaging accordingly.
• Self-motivated and driven to succeed, with a competitive mindset and the ability to thrive in a fast-paced sales environment.
• Familiarity with CRM software and sales tools is a plus.
• Solid organizational and time management skills to prioritize tasks and manage multiple leads effectively.

Why Join Us?

• Be part of a fast-growing AI company transforming the debt collection space.
• Work with a collaborative and driven team that values innovation and growth.
• Gain exposure to leading-edge AI and SaaS solutions that are redefining customer engagement.

Required Experience 

1 - 5 years of total experience 

Minimum 1 year of experience in SaaS B2B sales 

Experience of selling in education sector is a plus (good to have) 

Requirements | What do we look for? 

• You have strong written and verbal English communication skills 
• You are excellent and confident in giving demos/presentations of enterprise SaaS/software tools 
• You have planned and executed sales in a defined zone previously 
• You have performed end-to-end sales and achieved targets as an independent contributor 
• You are a self-starter and enjoy collaboration with others 
• You understand that making mistakes means you’re learning 
• You have a constant desire to grow and develop 

Roles and Responsibilities | What will you do? 

As a Business Development Manager at company you will be responsible for selling company’s flagship SaaS product (campus placements automation tool) to colleges and universities on an annual license subscription basis. 

• Planning and setting weekly/monthly lead generation and outreach goals
• Prospecting, generating leads from the college database shared with you for your zone (1 or more States assigned to you), via emailing, calling, or any necessary means 
• Scheduling and fixing product demo over calls and emails 
• Perform product demos confidently to the placement officers and leadership (Chancellors, Directors, Owners) of the institutes 
• Prepare and send proposals, discuss and negotiate pricing, close deals 
• Maintain a healthy pipeline and achieve your set quota/targets

• Make a list of potential clients such as supermarkets, online grocery portals, kirana stores, etc.
•  Work on analysing sales data and generate weekly sales reports via field sales management software
•  Accompany salesmen and understand the selling process in-field sales
•  Visit kirana stores and supermarkets to analyse shelf space, competitors in the market and market share of our product
•  Suggest suitable promotional activities based on your observations
•  Work closely with field sales executives and assist them in ascertaining the productivity of stores
• Manage and learn the overall sales process and get first-hand experience in the FMCG market
• Good telecommunication skills and corporate skills.

The job requires the candidate to work on Wordpress multisite and PHP -

• Design and implement applications/sites in WordPress
• Lead and Mentor technical team for all maintenance and new site tasks
• To pro-actively address all technical issues and coordinate with India and UK teams
• Participate in agile development process to ensure project deliverables are met, on time and of high quality
• Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
• Monitoring development activities and reporting project progress
• Understand specification document and perform coding as per the requirements and standards
• Good knowledge on SQL Queries. Should be able to create and execute moderate to complex queries.   

Skills:

• Expert in PHP, WordPress & other open source tools
• Strong knowledge in JavaScript, Ajax, jQuery, XML, XHTML, HTML5, CSS & knowledge of working with third party web services
• Knowledge on Ecommerce (Payment Gateways, Shopping Carts, SEO Friendliness Coding, etc.)
• SQL and MySQL
• Desired Candidate Profile:
• Master’s degree (B Tech)/MCA
• Min 9-11 years of experience in PHP
• Strong programming skills
• Good aptitude and problem-solving skills

We are looking to add someone to our team of professionals. The ideal candidate will need to have great graphics and content writing experience for SEO purpose. You will be required to build websites with a contact mangement system called wordpress. You will be required to work independently from your home. You must have internet access and a computer. Hours to work is from 2:00 pm to 10:00 M-F. You must be available during that time and you will need to be able to communicate via skype through screen sharing and must speak and understand the English language a plus.
Responsibilities

• English writing skills
• Design, develop and create physical and digital art.
• Develop and maintain web site layouts and designs Wordpress.
• Support in the design of website and web application wireframes, mock-ups and final designs.
• Work with the development team to develop client-side coding.
• Maintain the company social media platforms to include Facebook, Twitter, LinkedIn, Yelp and Google.
• Understanding the client’s needs and business requirements documents.
• Qualifications
• Proficiency in graphic design and layout software such as: Tools within the Adobe Create Cloud.
• Experience with Photoshop, Illustrator and other design and wire-framing tools
• Experience developing images and designs for websites.
• Experience with HTML, CSS and JavaScript
• Understand Content Management System (CMS) such as Drupal or WordPress.
• General knowledge of systems, techniques and processes used in web site design.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.

1. Should have deep knowledge in the relevant tech stack (JAVA, MEAN, MERN, LAMP, etc.,) with Micro-services experience.

2. Must be well versed with algorithms

3. Should have in-depth knowledge of databases - SQL, NoSQL, Mongo DB.

4. Should be able to suggest the best stack and provide an optimized approach to complete a project.

5. Should be able to covert requirements into sprint plans and estimations.

6. Should be able to jump on client calls and translate and break down business level requirements into developer goals/sprints.

7. Should be able to step in and code/solve problems when required

8. Should be able to review the code of the developers and objectively define points for improvement

9. Should be willing to learn new stacks and spend a lot of time on RnD

10. Should be able to get things done :)

11. Should be able to assess risks involved in the projects.