Customer Support executive

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

We are looking for a Graphic Designer cum Video Editor who can work from office from the above location in Bangalore.

Timings – 10 am to 7 pm. Monday to Saturday

Company Profile - https://aksharyoga.com/

Work Location - https://maps.app.goo.gl/s9Qxix8h6aWh8VWq9

Are you willing to work from office from the above location?

Selection process – online interview and technical round where you will be given a video editing task which needs to completed and sent in WhatsApp view format

Please share the below details

Do you have video editing experience?

If Yes, share the work done in the past companies in WhatsApp view format

DOB

Current CTC per month

Expected CTC per month

Notice Period

Expected DOJ

Please apply only if you have a professional experience for more than 1 year. 

We are a Yoga Institute , based out of Bengaluru, looking for a skilled and technically equipped person to edit / shoot/ handle creative design works/ social media postings and related Skills:

1. Proficiency in Design Software: The candidate should be proficient in Adobe Photoshop, Illustrator, and After Effects. Familiarity with Microsoft Office and video editing software such as Adobe Premiere Pro, Final Cut Pro, or Davinci Resolve is also required.

2. Experience: A minimum of three years of experience in creative designing and video editing is essential.

3. Understanding of Design Measurements: The candidate should have a thorough understanding of different sizes and measurements used in designing.

4. Adaptability: A creative designer should be adaptable and able to work on a variety of projects, each with its own unique requirements.

5. Attention to Detail: A keen eye for detail is crucial in design. Small elements can make a big difference in the overall impact of a design.

6. Problem-Solving Skills: Design often involves solving problems, whether it's finding the most effective way to communicate a message or figuring out how to make a design work within certain constraints.

7. Knowledge of Current Design Trends: Staying up-to-date with the latest design trends can help a designer create work that feels fresh and relevant.

8. Time Management Skills: Design projects often have tight deadlines, so it's important for a designer to be able to manage their time effectively.

9. Understanding of Color Theory: Color can greatly affect how a design is perceived, so a good understanding of color theory is important.

10. Typography Skills: The ability to use type effectively is a key skill in design. This includes understanding which fonts to use, how to pair them, and how to use type to enhance a design.

11. Researching and Referencing: Should have strong research skills to gather ideas and inspiration for their designs and should also understand how to properly reference any work or ideas that are not their own to avoid plagiarism and respect intellectual property rights.

12. Proficiency in Hindi Literature: Should be proficient in typing Hindi literature. This skill is crucial for creating content that resonates with our Hindi-speaking audience and expands our reach.

• B.E in computer science or related fields.
• Hand-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

Essential Responsibilities:

• Software analysis, design, development, and customizations of software applications on IBMi
• Develop Design and test cases
• Prepare project technical delivery documents such as Technical Design Documents, analysis, documents, Unit Test Reports, and others
• Actively participate in software quality Engineering process activities
• Stakeholder interactions daily
• Mentor junior resources and provide technical guidance as and when required
• Production Support and other maintenance activities on IBMi
• Participate in daily stand-up or equivalent calls
• Provide accurate timely status reports
• Work under agile frameworks including but not limited to Kanban and Scrum
• Any experience of support IBMi-based ERP packages would be added advantage
• Perform the production code promotional and other change management activities
• Providing technical leadership to project team members and responding to inquiries regarding errors or questions about programs

Job Requirements:

• Minimum Bachelor’s Graduate in Engineering or equivalent
• 10+ years of total experience is required
• Excellent written and oral communication skills

Essential skillset:

• Operating System: OS/400,WINDOWS
• Languages : RPGLE, COBOL, CL400,CLLE, STORED PROCEDURE
• Database : DB2/400
• ERP : MPICS, BPCS

• Strong CS fundamentals in OOD, DS, Algorithms and Problem Solving for a wide variety of problem spaces and technologies
• Expert coder in any modern language such as Java, Golang or Scala.
• Experience in working with Product and Engineering leaders to drive and implement platform and product vision.
• Ability to leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Can translate the impact of design choices on non-functional attributes like scalability, performance, availability and security.
• Experience in providing leadership, career guidance, performance management, prioritization and personnel management for minimum team size of 10.
• Experience creating large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable in Windows and Linux environments.
• Comfortable with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, PMD, Checkstyle, Findbugs, and Fortify etc.)
• Worked in Agile environments previously.
• Good command of development metrics, methodologies and tools.
• Will ensure timely and frequent delivery of high quality software, while adapting technical decisions to the immediate needs of the business.
• Good analytical, problem-solving and troubleshooting skills.
• Can drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration and deployment.

• 8+ Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience;
• 7+ years of Software Development experience and at least 1+ years of experience in building and leading strong engineering teams
• Deep hands-on technical expertise on server side technologies.
• Solid software development background including design patterns, data structures, test driven development, experience in building microservices and highly scalable and performant applications.
• Excellent verbal and written communication skills, and effective stakeholder management, in cross functional teams.
• Managed a team of 5+ engineers, taking care of the delivery planning, resource alignments, prioritization, performance management(including managing appraisal cycles), and effective feedback for the team and individuals.