Customer Support executive

About the role

Benefits Administration

• Administer employee benefits programs across health, welfare, retirement, and ancillary plans, ensuring accuracy and a positive employee experience.
• Process enrollment transactions, qualifying life events, and employee data changes in the HRIS; partner with carriers and vendors to resolve discrepancies.
• Serve as a Tier 3 resource for employee benefits inquiries, providing clear and timely guidance on plan provisions, eligibility, and enrollment processes.
• Assist with benefits billing processes, including data validation and submission support; U.S. team retains payment authorization.
•  Partner with the Global Benefits Program Manager to support international benefits administration across multiple countries, including enrollment coordination, billing reconciliation, and carrier data management.
• Support routine plan administration tasks for international programs, including data pulls, eligibility tracking, and audit support.

Compliance & Audit

•  Support the preparation and coordination of recurring U.S. benefits compliance obligations, including annual filings, regulatory reporting, and plan documentation.
• Execute a portfolio of recurring data audits across benefit programs to ensure enrollment accuracy, eligibility integrity, and data quality.
• Prepare audit documentation, organize supporting materials, and manage audit checklists; escalate findings and flag discrepancies to the U.S. team for resolution.
• Monitor ongoing compliance obligations and proactively surface issues to the appropriate U.S. owner.

Who you are

• Detail-oriented and process-driven. You take ownership of complex, multi-step processes and execute them with precision and consistency.
•  Proactive and accountable. You identify issues before they become problems, escalate clearly with documented findings, and follow through to resolution.
• Collaborative. You work seamlessly across time zones, building trust with U.S. counterparts through reliable communication and dependable follow-through.
• Analytically minded. You’re comfortable working with data across HRIS and vendor platforms — pulling reports, spotting anomalies, and organizing findings clearly.
•  Effective in Cloud HQ. You thrive in a remote, asynchronous environment, communicate clearly in writing, and build trust without in-person presence.
• Curious about the ‘why’. You want to understand the context behind the work, not just complete tasks — and you ask questions when something doesn’t add up.

Qualifications

• 4+ years of experience in benefits administration, HR operations, or a related field
• Experience administering health, welfare, and/or retirement benefit programs
•  Familiarity with benefits compliance concepts and regulatory obligations is a strong plus
•  Experience supporting global or international benefits programs preferred
•  Proficiency with Workday or a comparable HRIS; comfortable running reports and processing benefit transactions
•  Strong Excel or Google Sheets skills for data reconciliation and reporting
•  Excellent written communication skills in English; able to communicate clearly with employees, vendors, and global counterparts
•  Comfortable managing multiple priorities in a fast-paced, asynchronous, remote environment

Job Description: Admin Associate (Office Operations)

We are looking for a versatile, proactive Admin Associate to serve as the backbone of our office operations. This is an "end-to-end" role—meaning you’ll be the go-to person for everything from ensuring the coffee machine is humming to streamlining the onboarding process for new hires.

If you are a master of multitasking who enjoys building organized systems out of chaos, we want to hear from you.

Core Responsibilities

1. Office Facilities & Maintenance

• The Housekeeping Check: Oversee daily cleaning schedules and janitorial staff to ensure a pristine, professional work environment.
• Vendor Management: Act as the primary point of contact for office vendors (AMC providers, repairs, electricity, water, and internet).
• Inventory Control: Maintain stock levels for office supplies, pantry essentials, and stationery.

2. HR Operations & Onboarding

• Access Control: Handle ID card curation, including data collection, printing coordination, and access level programming.
• Documentation: Assist the HR team with physical and digital filing, background check coordination, and attendance tracking.

3. IT Asset & Resource Management

• Asset Lifecycle: Manage the procurement, tagging, and tracking of IT assets (Laptops, monitors, peripherals).
• Allocation: Responsible for the hand-over and take-over of assets during employee movements (joining/exit) using an asset register.
• Basic Troubleshooting: Act as the first line of defense for minor office tech issues before escalating to remote IT support.

4. Staff & Front Desk Coordination

• Support Staff Management: Supervise security personnel and housekeeping staff to ensure adherence to office protocols.
• Visitor Management: Greet guests and manage incoming/outgoing couriers and mail.

Requirements & Qualifications

• Experience: 0–4 years in Office Administration, Facilities Management, or a dual Admin/HR role.
• Tech Savvy: Proficient in Microsoft Office/GWS (specifically Excel for asset tracking) and comfortable learning HRIS or Inventory Management Softwares.
• The "Fixer" Mentality: High level of ownership; you see a problem and solve it before being asked.
• Communication: Clear, professional verbal and written communication skills.
• Education: Bachelor’s degree in Business Administration, HR, or a related field.

Note to Applicants: This role requires a physical presence in the office and a "no task is too small" attitude. We value efficiency, transparency, and a good sense of humor under pressure.

• Develop responsive web applications using Angular (latest versions)
• Write clean, scalable, and reusable code using TypeScript
• Work with HTML5, CSS3, Bootstrap / Tailwind
• Integrate frontend with RESTful APIs
• Collaborate with backend developers, designers, and QA teams
• Optimize applications for performance and scalability
• Debug, test, and maintain applications
• Follow Agile/Scrum development process

• Contribute to all stages of software development lifecycle
• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform with business goals
• Develop and test software
• Identify and resolve any technical issues arising
• Create detailed design documentation
• Propose changes to current Java infrastructure
• Develop technical designs for application development
• Develop multimedia applications
• Write well designed, testable code
• Conducting software analysis, programming, testing, and debugging
• Manage Java and Java EE application development
• Develop documentation to help users
• Transforming requirements into stipulations
• Prepare and produce releases of software components
• Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review

You are a great fit, if you ...

What are we looking for ?

• ... have the working knowledge of different qualitative user research methods and the understanding of quantitative research methods and a comprehensive understanding of all the stages of the user research process.
• ... are well versed in scoping user research in ambiguous problem spaces.
• ... have 2-4 years of industry experience in UX research and/or design-led research practices.
• ... have recent experience in a research role and can hit the ground running.
• ... are possessing strong communication skills with the ability to articulate and document the research data for use by the company’s various functions.

Here is how you can help us

Role & Responsibilities

• Obsess over getting immersed in the user's environment, understanding their psyche, motivations, behaviours to understand the real problems and needs.
• Own end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Identify and apply relevant research methods to generate effective responses to the research questions.
• Independently conceptualise, plan and execute foundational, generative and evaluative studies while operating in complex organisational demands, with minimum guidance.
• Apply your expertise and knowledge of research methodologies, human factors, the user-centred design process, and statistics to product and service design in an iterative development environment.
• Help us set up the best practices to support the research team.

Job Responsibilities

• Set-up gameplay mechanics
• Responsible for bringing fun element to the game
• Work with designers and artists to deliver project on time

Skills Required

• Expertise in C++ programming and data structures
• You've worked on kickass projects
• Excellent problem-solving ability
• Passionate about playing and developing best in class video game experience
• Ability to pick up new game engines and read other people's code.
• Transparent and to-the-point communication skills.

Perks

• Best salary in the segment
• Amazing workplace environment
• Insurance and PF
• Remote work option

Required Skills:

● Expert in Python, with knowledge of at least Django (More web frameworks are a plus)

● Familiarity with some ORM (Object Relational Mapper) libraries

● Able to integrate multiple data sources and databases into one system

● Understanding of the threading limitations of Python, and multi-process architecture

● Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

● Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 (is a plus)

● Understanding of accessibility and security compliance

● Knowledge of user authentication and authorization between multiple systems, servers, and environments

● Understanding of fundamental design principles behind a scalable application

● Familiarity with event-driven programming in Python

● Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

● Able to create database schemas that represent and support business processes

● Strong unit test and debugging skills

● Proficient understanding of code versioning tools

● Knowledge of application deployment process and server set up

● Integration of data storage solutions

Responsibilities:

● Owning one or more of the web services; adding new features, resolving bugs, and refactoring/ improving code base.

● Design and implementation of low-latency, high-availability, and performant applications

● Translating product requirements into functional, maintainable, extensible software that is in-line with company objectives.

● Good knowledge of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, & agile development.

● Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users

● Be part of a growing team that will design, develop, and test software and cross-product applications which span across different Planview products

● Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions

● Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department

● Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers

● Drive continuous improvement of software quality, CX and maintainability of features

● Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on bug fixing and improving application performance.

• BTech/MTech degree in Computer Science, Engineering, or a related subject.
• The candidate should have at least 1 Year of experience in iOS Development.
• Deep familiarity with Swift and Cocoa Touch
• Good knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Should have good communication skills.