Customer Support executive

Job Title: Odoo Developer

Job Summary:

We are seeking an experienced Odoo Developer to join our dynamic team. The ideal candidate will be responsible for customizing, developing, and implementing Odoo ERP solutions. You will work closely with clients to understand their business needs and create tailored solutions to enhance business processes and improve efficiency.

Key Responsibilities:

• Odoo Customization & Development: Customize and develop Odoo modules based on client requirements.
• Module Creation: Design, implement, and maintain custom Odoo modules for various business functions (e.g., sales, inventory, accounting).
• Integration: Integrate Odoo with third-party applications and external systems through APIs.
• Database Management: Manage and optimize PostgreSQL databases associated with Odoo.
• Bug Fixing & Troubleshooting: Identify, diagnose, and resolve issues in Odoo systems to ensure smooth operations.
• Odoo Upgrades: Perform Odoo version upgrades and ensure compatibility of modules across different versions.
• User Support: Provide technical support to users and assist in troubleshooting issues.
• Documentation: Maintain proper documentation of all customizations and development work.
• Collaboration: Work closely with project managers, business analysts, and clients to deliver the best solutions.

Skills & Qualifications:

• Strong proficiency in Python and experience with the Odoo framework.
• Experience in developing and customizing Odoo modules and reports (Qweb).
• Solid understanding of SQL, PostgreSQL, and database management.
• Knowledge of JavaScript, XML, HTML, and CSS for front-end customization.
• Familiarity with API integration and third-party system integration.
• Strong problem-solving and debugging skills.
• Experience with version control systems like Git.
• Ability to work on multiple projects and meet deadlines in a fast-paced environment.
• Good communication skills and ability to collaborate with clients and team members.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Skills:

• Experience in Odoo eCommerce and Odoo Studio.
• Knowledge of project management methodologies (e.g., Agile).
• Familiarity with Odoo security best practices and performance optimization.

Why Join Us?

• Opportunity to work on exciting Odoo projects across different industries.
• Collaborative and supportive work environment.
• Competitive salary and benefits.

Responsibilities:

• Build and maintain REST APIs
• Proficient in Python or any other programming language
• Experience in writing Unit/Integration tests.
• Experience with Distributed Version Control System.
• Elasticsearch or Solr experience.
• NOSQL experience- Cassandra, MongoDB.
• Experience in Message brokers - Rabbitmq.
• Experience with AWS Infrastructure, Lambda, Docker/Containers

Desired to have:

• Should be pragmatic and realize when a solution is over-engineered as well as knowing when to spend time on creating the right abstraction that allows us to move faster in the long run.
• Passion for your work and striving to do things “the right way”.
• Familiarity with Agile/Lean process.
• Willingness to work in a Startup environment.
• Excellent debugging and optimization skills.
• Knowledge of emerging technologies and a solid understanding of the full product development life cycle.
• Excellent knowledge of mobile user experience, information architecture and trends

Job Description- Implementation Specialist

 What is the role?

As an Implementation specialist, you will focus on understanding & implementing incentive structures of our clients from various industries such as insurance, banking, IT services, FMCG etc and on delivering a world-class customer experience. The person who joins the team in this position must share our passion and commitment to serving our customers. The candidate should have experience in forging and building brand relationships. A good understanding of sales data for analytics is a must. Key Responsibilities

• Digitize Customer’s incentive programs after understanding data and customer requirements.
• Understands client’s data structures & consults client on optimizing the data templates
• Setup the client’s account with the initial data, create necessary data relationships & setup incentive programs
• Train & handhold client in using the platform & effectively manage their incentive structures on the platform
• Should be able to build analytical models to convert data into future templates so others can use them. • Build relationships with the existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations.
• Support and contribute to stakeholders with the information needed for publication and user training documentation.
• Ability to contribute to implementation/Onboarding process improvements
• Performs other additional duties as assigned. What are we looking for? An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.•

 BE/MBA from a reputable university.

• Strong working knowledge of excel along with data analysis & reporting is a must
• 1-3 years of data analysis & business analysis experience. Consulting experience is a plus
• Hands-on experience in onboarding SAAS products.
  • Excellent problem solving skills & analytical aptitude
• An exceptional soft skill, including the ability to talk with both technical and business concerns.
• Must be able to work independently
• Ability to work effectively in a team environment.
• Weekly/monthly/quarterly status reporting to the stakeholder
• Ability to easily pivot from one task to another, including managing multiple projects and timelines. Whom will you work with? The selected candidate will be working with the Head of Product/Program management and will also get a chance to work with the Leadership on important customer projects.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Compass.

We are We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the SaaS commerce , gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth. We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done.

Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume.

All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

1. Programming experience in embedded C and python
2. Experience in embedded systems development and troubleshooting and with real-time operating systems.
3. Experience with embedded C programming for microcontrollers like PIC, Microchip in MPLAB
4. Basic execution of process commands in Linux
5. Experience in handling the raspberry pi

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

• Resourcing the candidates from Naukri portal.
• Working with organizations to develop a recruitment plan.
• Executing recruitment plans efficiently.
• Interviewing candidates.
• Coordinate with the candidate and reporting manager.
• Follow up of the candidate and update accordingly.

• Prepare data base and update daily work.

     Designation – Tech Architect

Skills – Salesforce

Qualification – BE/ BSC/ BTECH

Experience – 12- 15 Years

About the role:  

• We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy.

• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include:

• Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying

•  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative 

• Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization

• Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance

• Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.

• Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

• Initiative. Person need to actively seek out new customers to maintain a flow of commissions.

• Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

 Responsibilities:  

• Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.

• Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads

• Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently

• Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations

• Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues