customer support executive

We are looking for a detail-oriented Manual Tester to join our QA team. This role is ideal for freshers or candidates with up to 1 year of experience who are eager to build a career in software testing and quality assurance.

Key Responsibilities

• Understand application requirements and functional specifications
• Execute manual test cases for web and/or mobile applications
• Perform functional, regression, smoke, and sanity testing
• Identify, document, and track bugs clearly
• Work closely with developers to reproduce and verify fixes
• Retest resolved issues and ensure quality before releases
• Participate in basic test planning and reporting activities
• Ensure applications meet expected quality standards

*Job Title:** Data Analyst

**Location:** Permanent Work from Home

**Job Type:** Full-Time

**Job Description:**

We are seeking a highly motivated and skilled Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, incident management, and real-time data reporting. The role demands exceptional communication skills, both written and spoken, as well as the ability to work flexible shifts to support our global operations.

**Key Responsibilities:**

- Perform data analysis to identify trends, anomalies, and insights.

- Manage and resolve incidents effectively using tools like Jira and Slack.

- Conduct real-time data analysis and reporting to support business decisions.

- Generate comprehensive reports and dashboards to visualize data findings.

- Collaborate with cross-functional teams to ensure data integrity and accuracy.

- Communicate findings and recommendations clearly and concisely to stakeholders.

- Flexibility to work in different time zones as required.

**Required Qualifications:**

- Bachelor’s degree in Computer Science or a related field.

- Proven experience in data analysis and incident management.

- Proficiency in using Jira and Slack for communication and incident tracking.

- Strong skills in real-time data analysis and reporting.

- Exceptional communication skills in English, both written and spoken.

- Ability to work flexible shifts to accommodate global operations.

**Preferred Qualifications:**

- Experience with Python and automation tools is a plus.

**Work Environment Requirements:**

- Must have a reliable laptop/computer and home-based infrastructure, including high-speed WiFi and power backup.

- Ability to work effectively in a remote environment with minimal supervision.

**Benefits:**

- Permanent work-from-home opportunity.

- Flexible working hours.

- Opportunity to work with a dynamic and diverse team.

If you meet the above qualifications and are eager to contribute to a fast-paced and innovative team, we encourage you to apply.

Job Description:

Responsibilities:

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Ability to design and document the product features, codes.

·      Self-driven and ability to take up ownership of things

·      Write clean code to develop functional applications, automation scripts, test cases

·      Troubleshoot and debug applications

·      Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

·      Ability to sync with other developers, designers to identify issues, new features and improvements

Requirements and skills:

·      Solid understanding of linux development environment and systems

·      Expert level knowledge of Python along with frameworks like Django, flask

·      Proficient in writing unit test cases using Pytest framework.

·      Expert level knowledge of SQL databases like MySQL and PostgreSQL

·      Good knowledge of design principles and databases

·      Knowledge of front technologies like Typescript, ReactJs

·      Knowledge of Caching techniques using Memcached and Redis

·      Experience of using queueing service line Kafka

·      Solid understanding of microservices architecture

·      Knowledge of AWS cloud services

·      Expert in serverless technologies like lambda along with API gateway

·      Knowledge of Git, Jira, CI/CD pipelines and containerization like docker

·      Knowledge of logging and monitoring tools like Grafana or Newrelic

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements
• Working closely with the product team in understanding the requirements and user workflow
• Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
• Designing, developing and executing automation test scripts
• Raising defects/bugs and tracking them till closure

Requirements:

• Bachelor's degree in engineering/IT/computer science or related field
• 2-4 years of relevant work experience in software testing
• Professional automation QA experience, using Selenium Webdriver with Python and/or Java 
• Experience in using a defect tracking system to report, track and resolve defects
• Good understanding of the Agile software development methodology (Kanban or Scrum) 
• Passion for software quality assurance, problem detection and analysis
• Experience working in SaaS based product company (optional)
• Worked for a bootstrapped high-growth startup (optional)

Mandatory skills 

1. CSG Singleview (even a little exposure with any component is good enough).
2. At least One telecom project experience, i.e., billing /charging or rating modules. 
3. Broad understanding of UNIX operating environment
4. Hands-on experience in developing and executing test plans and scripts

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.
4. Agile methodology experience and knowledge of testing methodology.

1.

As a member of the team, you will work alongside our clients to help design and deliver Test solutions to meet business requirements and help to improve the effectiveness of the clients' software quality assurance process.

2.

You should have extensive experience delivering testing services on commercial projects and possess extensive knowledge of agile practices.

3.

You are a techie who is passionate about software quality. You take pride in being hands-on and constantly endeavor to meet/exceed the software quality expectations of clients.

4.

You have 6+ years of experience in Quality Assurance including some experience in automation.

5.

You have exceptional analytical skills. While your projects may be extremely diverse in terms of their domain, scope, and requirement, you still must have the ability to comprehensively analyze those business problems and propose solutions accordingly.

6.

You have led QA efforts on your projects. This means you've defined testing strategies, test effort estimation, worked on automation frameworks, coordinated with client teams and have been involved till the deployment of projects.

7.

You are well experienced in bug reporting tools like Jira, Azure DevOps, Bugzilla, and API testing tools like Postman, Swagger, SoapUI, etc.

8.

Experience in using automation tools like Selenium Webdriver/Cypress/Appium to automate enterprise software applications would be an added advantage but it is not a must-have.

9.

You have excellent communication skills, task management skills, and client-facing capability and experience.

10.

You have worked on Agile projects and can advise clients on implementing agile testing processes.

11.

Experience in using any BDD frameworks for responsive web applications or mobile application testing.

12.

API integration testing would be an added advantage.

13.

Regardless of your experience, you are hands-on with testing and would like to remain hands-on as well.

14.

You are good with sharing knowledge and mentoring junior team members.

Bullspree is an experiential stock market gaming and learning mobile app. Founded by seasoned stock market professionals and IIT Alumni. With the vision to make stock market knowledge accessible to every Indian household, Bullspree is on a bull run. The venture is backed by renowned Industry Veterans and covered by leading media agencies.

About the role: 

This is the role of the VP of Technology at Bullspree that is expected to work closely with the founders to drive the day-to-day technology development at Bullspree. There is no bar in compensation for deserving candidates. Get in touch if you think this sounds interesting to you.

Desired Skills: 

• Bachelor's/Master’s degree in Computer Science or equivalent streams from Top Tier Institutes.
• 3 – 7 years of experience in designing and developing highly scalable, high performance and fault tolerant mobile application products with infrastructure hosted on Cloud 
• Proficiency in developing ReSTful APIs, flutter, mobile libraries, Android OS, App Development language (PHP/Kotlin/Java/JavaScript or equivalent) 
• Knowledge of Cloud Services, Containers, Databases, disaster recovery, and message queues (Kafka / RabbitMQ) is highly preferable.
• Experience with DevOps and delivering into cloud-based environments using standard CI/CD tools (Jenkins, Artifactory, Spinnaker, SonarQube) and best practices 
• Good proficiency in SQL 
• Good understanding of database technologies like MySQL, MongoDB, Redis, Cassandra, etc. 
• Sound debugging skills with the ability to identify performance bottlenecks and drive optimization efforts 

Good to have: 

• Strong experience working with multi-cloud (AWS/GCP/AZURE), Docker, and container orchestration technologies such as Kubernetes and Terraform 
• Good understanding of observatory tools and logging 
• Enthusiasm for open-source contribution 
• Previous experience working in an environment with microservices 
• Knowledge of IT security 
• Experience in distributed and big data technologies

Primary responsibilities:

• Architect, Design and Build high performance Search systems for personalization, optimization, and targeting
• Designing systems with Solr, Akka, Cassandra, Kafka
• Algorithmic development with primary focus Machine Learning
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Participation in design and code reviews and recommend improvements
• Unit testing with JUnit, Performance testing and tuning
• Coordination with internal and external teams
• Mentoring junior engineers
• Participate in Product roadmap and Prioritization discussions and decisions
• Evangelize the solution with Professional services and Customer Success teams