customer support executive

Hiring for AGM- Performance Marketing at EaseMyTrip.com

Location-Gurugram- Sec-32

Experience - 10-15 Years in Performance Marketing

6 Days Working

Preffered candidate from Travel Industry

About The Role

The AGM- Performance Marketing at EaseMyTrip is a pivotal role focused on maximizing the digital footprint and customer acquisition through targeted advertising and strategic marketing. This individual is tasked with the creation, execution, and optimization of a comprehensive performance marketing strategy. The specialist will manage campaigns across multiple digital platforms, continuously analyze performance data, and adapt strategies to enhance efficacy and ROI. This role demands a high level of analytical prowess, creativity, and adaptability to stay ahead of market trends and leverage emerging technologies for marketing advantages.

Preferred Candidate Profile:

• Educational Background: Holds a degree in Marketing, Business Administration, or a related field.
• Experience: Proven experience in performance marketing, with a strong background in managing multi-channel digital marketing campaigns, including PPC, SEO, and social media.
• Analytical Skills: Possesses excellent analytical capabilities with the ability to leverage data and metrics to make informed marketing decisions.
• echnical Proficiency: Skilled in using digital marketing tools and technologies such as Google Analytics, Google Tag Manager, and mobile marketing applications.
• Strategic Thinker: Ability to develop effective marketing strategies and plans with a clear focus on achieving measurable results.
• Communication Skills: Excellent communication skills, capable of articulating ideas clearly and engaging effectively with both team members and management.
• Problem Solving: Strong problem-solving skills with a creative approach to overcoming challenges and achieving business objectives.
• Adaptability: Open to new ideas, willing to experiment, and adaptable to changing digital landscapes and consumer behaviors.
• Goal-Oriented: Highly motivated and goal-oriented, with a track record of meeting or exceeding performance targets.
• Team Player: Demonstrates the ability to work collaboratively in a team environment, contributing to a cooperative work dynamic.

• Company Overview

EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population’s travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.

Senior Software Engineer (Frontend) – Credit Card Platform (Team Lead)

What you'll do:

• Perform complex application programming activities with an emphasis on mobile development: Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
• Assist in the definition of system architecture and detailed solution design that are scalable and extensible
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
• Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
• Become a subject matter expert for our mobile applications
• Deliver amazing solutions to production that knock everyone’s socks off
• Mentor junior developers on the team

What we’re looking for:

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
• Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
• Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

• Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University
• At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript
• At least 2 years of experience building iOS-based applications utilizing hybrid technologies
• At least 2 years of experience with AWS and/or Openshift
• Experience integrating with native device API’s (iOS)
• Experience with front-end and/or mobile-specific testing frameworks
• Strong experience in object-oriented design and development
• Knowledge of building and consuming RESTful APIs
• Excellent sense of web design, passionate about creating and refining great mobile user experiences.
• Ability to manage multiple tasks and consistently meet established timelines  
• Strong collaboration skills
• Excellent written and verbal communications skills

Preferred Qualifications:

• Proficient with Apache Cordova framework
• Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

• Understanding of Apple certificate and profile management
• Experience developing and deploying applications within Kubernetes based containers
• Experience in Agile and SCRUM development techniques

Job Description

We are seeking an experienced and highly skilled Senior Android Developer to join our Banking project team. As a Senior Android Developer, you will be responsible for designing, developing, and maintaining the Android Application for our service-oriented project. This is an excellent opportunity to work in a dynamic and collaborative environment, leveraging the latest technologies to deliver cutting-edge service.

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deliver high-quality Android applications with a strong emphasis on user experience (UX).
• Utilize architecture patterns and best practices for scalable and maintainable code.
• Implement reactive programming for efficient and responsive applications.
• Integrate third-party SDKs to enhance application functionality.
• Conduct regular code reviews to ensure code quality and adherence to best practices.
• Lead and contribute to sprint planning, dev analysis and ensure timely delivery of milestones.
• Manage and mentor team members, fostering a collaborative and productive work environment.
• Communicate effectively with clients to understand requirements and provide updates on project progress.
• Improves testability, team documents.
• Stay updated with the latest trends and technologies in Android development.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Relevant experience 5 to 8 years.
• Proven experience as an Android Developer, preferably in a senior or lead role, with a strong focus on service-oriented projects.
• Good working knowledge of Android and Core Java.
• In-depth knowledge of architecture patterns such as MVP and MVVM.
• Experience with reactive programming using RxJava.
• Proficient in utilizing Dependency Injection tools.
• Hands-on experience with integrating third-party SDKs.
• Familiarity with Kotlin programming language.
• Excellent problem-solving and analytical skills, with the ability to debug complex issues and propose effective solutions.
• Proficiency in UI rendering and performance optimization.
• Demonstrated ability in team management, including sprint planning and handling deliverables.
• Effective communication skills for collaboration with cross-functional teams and clients.
• Ability to adapt to new technologies and learn quickly.

Good to have:

• Familiarity with Kotlin programming language.
• Backend understanding to facilitate effective communication with backend developers.
• Experience with cross-platform development frameworks (e. g., Flutter) is a plus.
• 
  

Our Culture and policies we believe in and live by at Nuclei:

• Profitable company with a team-first culture
• Everyone is encouraged to take decisions and lead. Complete freedom with responsibility.
• Work from anywhere - Goa or Bali or Ladakh - Permanently remote
• Unlimited leaves - There is no leave policy at Nuclei.
• 5 days working. Friday 2nd halves are focused on learning and development
• What we do is a part of work - Bookclub, Hackathons/ Ideathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team.

HR Manager - Renowned NGO (Pune)

- We are looking for a well-rounded HR Manager to lead the HR partnership across the 20+ project units.

- You will drive the initiatives/interventions towards culture building, talent management and learning and development for 200+ employees.

Roles & Responsibilities :

- Recruitment ; Manage the recruitment, selection process, succession planning, budgeting, employer branding etc. as per the national expansion requirements.

- Employee lifecycle management ; Manage cyclical HR programs (onboarding to exit) around goal setting, performance management, compensation planning, employment engagement surveys, payroll, employee relations etc.

- HR Systems and Processes ; Develop and monitor overall HR strategies, systems, tactics and procedures as per the growing organisational needs.

- Learning and Development ; Identify the training gaps between the current and future requirements of the organisational roles and fill them. Accordingly, plan role wise training and group training.

- HRIS ; Maintain HR related dashboards and provide insights towards organizational efficiencies. Report to management and provide decision support through HR metrics.

- Compliances ; Maintaining all legal compliances under labour laws of Prevention of Sexual Harassment, Provident Fund, PT and ESIC.

- Organisational expansion ; Setting up of standard HR practices, building and replicating the culture, change management, OD interventions etc across all centres.

Who are we looking for :

- MBA/Masters in Human resource preferred 6 to 8 years of experience in HR, people programs, staffing, or other people management roles in a fast-paced growing organization

- You are a self-starter; you are comfortable working in ambiguity; and you can also work independently with little to minimal supervision

- You are comfortable working with large sets of data and can formulate them clearly into a report or a presentation.

- You have outstanding interpersonal and influencing skills with demonstrated ability to develop relationships and influence at multiple levels within the organization

• 7+ years of overall software development experience. 

• Hands-on experience with backend languages like Python, Java and Javascript. 

• 2+ years of distributed cloud systems architecture. 

• Good understanding of SQL and experience in designing database structures. 

• Understanding of frontend development and frameworks at a high level. 

• High availability and fault tolerance systems design experience. 

• Test Driven Design practitioner and good understanding of unit Testing and comprehensive test suite building. 

• Customer focused with good analytical thinking and problem solving. 

• Metrics based progress monitoring and reporting capabilities. 

• Flexibility to interface with cross timezone teams. 

• Should have led cross-functional teams like frontend, backend, UI/UX, devops, QA, etc. 

• Experience in security practices for web applications. 

Note: Hands on experience in Angular is also must.

Greetings from Cygnet!

We are glad to offer you a career opportunity with cygnet InfoTech private limited, which we believe would excite you, as it matches up with your profile updated on to the leading job portal. Cygnet is a leading software-technology solutions provider based out of the city of Ahmedabad, Gujarat-India.

Company:

Cygnet’s tryst with excellence in customer relations began in the year 2000. Today, Cygnet has emerged as one of the most respected names in the Information technology circuit in the state of Gujarat, India. With its unique client-focused business model, Cygnet delivers best-in-class offshore IT solutions to its clients across the world. Cygnet is committed to providing "Real Value Creation and Customer Delight" to all its clients, through its decades-old successful service delivery track record, process, and innovation culture powered by technology professionals.

Cygnet has Offices in India (Ahmedabad), Mumbai, Pune, Delhi, USA, UK, South Africa and is expanding its wings to achieve PAN India Development centers/business centers in the coming few years.

The Cygnet is a member of NASSCOM, AMA, FICCI, CII, GESIA, and Indo-American chamber of commerce. Microsoft Certified Gold Partner, Intel software partner, CMMI Level 3, ISO 9000:2008, ISO27001:2005, with Nearly 1000+ Employee Strength For more details please visit www.cygnet-infotech.com

• 3+ years of experience with Ruby On Rails.
• Strong Project & Time Management Skills, along with the ability to apply these skills while working independently, or as part of a team.
• Knowledge of blockchain technology, smart contracts and cryptocurrency will be an added advantage
• Experience in fintech domain will be another added advantage
• Bachelor’s degree in computer programming, computer science, or a related field.
• Fluency or understanding of specific languages, such as Java, PHP, or Python, and operating systems may be required.