Field Sales

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!

Key Responsibilities:

Technical Support & Problem-Solving:

• Use technical expertise to identify and resolve complex customer issues.
• Take ownership of escalated customer cases and drive them to resolution.
• Troubleshoot API-related issues and ensure seamless integration.
• Collaborate with product and development teams to resolve technical challenges.

Customer Communication & Service:

• Explain technical concepts to non-technical users in a clear and effective manner.
• Understand customer needs and provide solutions with a customer-first approach.
• Document resolutions, troubleshooting steps, and best practices for internal and customer use.

Process & Compliance Management:

• Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
• Conduct KYC audits to maintain accuracy and security.
• Manage Truecaller activation, renewal, and billing audits to ensure proper service
• delivery.
• Oversee SMS panel activation and renewal while troubleshooting potential issues.
• Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.

API Calls & Research & Development (R&D):

• Monitor, manage, and troubleshoot API calls to maintain system efficiency.
• Work with the development team to enhance API performance and integration.
• Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.

Skills & Qualifications:

• Minimum 4 years of experience in a technical support role in a product-based
• company.
• Strong problem-solving skills to identify the root cause of issues.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in JIRA, Kibana, and other monitoring tools.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to handle compliance-based KYC processes and conduct audits.
• Strong collaboration skills to work with cross-functional teams.
• Experience in SaaS-based product support is a plus.

Why Join Us?

• Be part of a fast-growing SaaS company with an innovative work culture.
• Work on challenging technical issues and collaborate with a talented team.
• Gain hands-on experience with API management, compliance, and advanced troubleshooting.
• Opportunity for career growth and skill enhancement in technical support.

If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀

Devops Engineer(Permanent)

Experience: 8 to 12 yrs

Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)

Max Salary = 28 LPA (including 10% variable)

Notice Period: Immediate/ max 10days

Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain

· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.

· 10+ years’ experience in software development

· 8+ years of experience in DevOps

· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience

· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes

· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption

· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration

· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning

· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery

· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices

· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)

· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.

· Manage and maintain standards for Devops tools used by the team

Primary job role

As a Senior Technical Consultant – M3, the primary job role is to develop integration using Infor Enterprise Collaborator (IEC) , Intelligent Open Network(ION), Extension development using H5 Scripts, Output generation from OpenText Stream Serve and OpenText Story Teller.   Furthermore, it is required to design required solution and logics for the development components and collaboratively coordinate with the rest of the team playing a leadership role.

Main duties/responsibilities

• Design & implement high performing M3 Integrations solutions as per the functional specification.
• Create Technical Specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high quality standards is a must.

Experience

• 6+ years of experience in the M3 Technical Consulting.

Technical Knowledge

• Ability to design and develop M3 Integrations with Infor Enterprise Collaborator (IEC).
• UI Extension development using H5Scripts.
• Experience specially in Finance related integrations (Fix assets, GLS850 Uploads for AP, AR, GL etc), Banking Integrations (Including MT940).
• Experience in complex development using Standard/Custom Business Object Document (BOD), ION Document Flow, Workflows.
• Configuring and working with Event Hub, Event Rules and MBM.
• Complex M3 Output development using OpenText Storyteller and OpenText Stream Serve.
• Ability to configure and work with Configurable XML.
• Experience in working with Infor OS and Infor Document Management (IDM).
• Ability to integrate M3 Output documents with IDM.

Qualifications

• Bachelor’s Degree or an equivalent qualification

Behavioral competencies

• Communication.
• Teamwork & collaboration.
• Client orientation.
• Results & execution orientation.

Who are we?

SocialPilot, a SaaS product, is an easy-to-use social media marketing tool that helps professionals, teams, and businesses automate their social media management. It helps customers at every step – right from publishing posts on their profiles to analyzing their posts’ performance.

About the role:

• Profile - Conversion Rate Optimization
• Role - Full-time
• Grade - Manager / Senior Manager
• Location - Remote - Work from home / anywhere
• Work hours - Mon to Fri / Day Shift

You will be:

• Creating conversion optimization strategies using both qualitative (page evaluations, UX design principles, site reviews) and quantitative (traffic source analysis, web analytics tools) sources
• Conducting internal planning meetings and lead the development of A/B & multivariate testing road maps that will lift conversion rates
• Establishing and maintaining a clear backlog, and defining the optimization roadmap that will increase conversion, customer engagement, and other KPIs
• Aligning stakeholders on root issues and opportunities based on statistical data based evidence
• Identifying optimization opportunities, analyzing and interpreting site usage data and trends through rich and in-depth data analysis, consumer research (quantitative and qualitative), and usability studies.
• Creating high-quality, comprehensive deliverables such as project strategy decks, creative briefs, and weekly/monthly reports
• Troubleshooting and spotting existing issues with optimization test set-ups and present results internally through the production of high-quality documentation
• Organizing and visualizing website data to analyze, identify, and address friction points on a prospect’s path to conversion

What are we looking for?

• A data obsessed CRO Manager to help us convert prospects to users through each stage of the customer journey. The ideal candidate will not only help uncover and collect accurate data but connect the dots between data and the desired business outcomes. Above all, we are looking for a resilient team player who will revisit and re-experiment till the code is cracked
• 5+years' experience working specifically in CRO and Analytics
• Prior experience in working in the B2B/ SaaS setup in the international markets
• Advanced understanding of Web analytics such as Google Analytics, Adobe Omniture
• Deep understanding of conversion/persuasion best practices
• Good understanding of UX/UI design principles
• Copywriting skills, particularly the ability to write compelling value propositions
• Hands-on experience with any conversion optimization testing tools such as LiveBall, Optimizely, SiteSpect, Test&Target, HotJar, Unbounce, etc.
• Ability to manage multiple projects with rapidly changing variables and eager to take end-to-end ownership with little supervision
• Excellent attention to detail and strong organizational skills
• Proactive and self-motivated to seek answers, generate ideas, and develop new skills
• Impeccable English communication skills

About SocialPilot

For too long, too many SMBs and growing agencies have put up with underwhelming marketing software products that are “cheap” but painful to use, have too many frustrating features, and have severely delayed customer service and overall a very disappointing experience. And sure enough, as these agencies grow, they find themselves locked in annual contracts worth thousands of dollars for software products that they thought were “discounted”.

SocialPilot was created in 2014 to change this.

At SocialPilot, we believe that irrespective of the ticket size, SMBs and agencies deserve enterprise-class software that creates joyful experiences in their day-to-day marketing work. We think that being price competitive does not mean cheap and that just because an agency grows, does not mean that we should start charging them ridiculously. And yes, each and every customer’s business is equally important and deserves immediate attention including 24x5 chat, emails, and phone calls.

Today, over 9000 agencies and SMBs use SocialPilot to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

Our impact so far

• Helped 9000+ marketing agencies and SMBs
• 1 billion+ social media posts published
• One of the fastest growing SaaS companies in India as listed by Inc 42
• Ranked as a “Great Product” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius 

What we believe in

• Customer Obsession We put customers first while making decisions and planning future goals
• Ownership We believe in taking ownership of areas that we’re working on. We own up to our - successes and failures. Moving the needle matters more than just busywork
• Relentless When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again
• Nimbleness We respond rapidly to changing circumstances and customer needs
• Collaboration Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together

Why join us

• Work-life balance 5-days work week to help you make the most of work and life
• Open door policy Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like workspace A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms
• Unwind Catch up with your colleagues or guests at our chic cafeteria for coffee or our catered lunches. Challenge your team at air hockey or perhaps catch the live cricket match while you’re at it
• Celebrate From birthdays to festivals - we don’t miss any occasion to celebrate however small or big

• Over all 2-4 years’ experience in Inventory Management System and customization with third party systems,
• Atleast 2  years of hands on experience in Cramer 8 or Above version and customisations using Cramer integrations.
• Java/PL SQL Development hands on experience.

Backend Developer (Python)

Company and Founders
Egregore Labs (http://www.egregorelabs.com/">www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology. More about the founders is available here and here

We operate at the intersection of Unstructured Data and Finance. We run multiple products, including Romulus (http://www.romulus.co/">www.romulus.co) and Robana (http://www.robana.ai/">www.robana.ai) - all our products work on the same underlying principles and set of technologies.

Ideal Background

• At least 2 years experience in back-end development in a fast-paced environment, working in Python
• Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
• Exposure to AWS, Azure or other cloud providers
• Sound understanding of computer science principles
• Exposure to any of the following
• Financial services
• Natural Language Processing
• Robotic Process Automation
• Intelligent Document Processing
• Document Management and Repositories

Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

• Developing APIs and endpoints for deployments of our product
• Infrastructure Development such as building databases, creating and maintaining automated jobs
• Build out the back-end to deploy and scale our product
• Build POCs for client deployments
• Integrate our products with 3rd party products/tools/services
• Document your code, write test cases, etc.

Skills

• Hands-on experience with Python (2+ years)
• Sound understanding of Postgres and NoSQL databases such as MongoDB
• Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
• Understanding of databases, and related tools, paradigms
• A computer science education would be great, but other engineering disciplines are ok as well

Desirables
We are looking for a person who has :

• Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
• Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
• Work Ethic- - We- ve grown up on Wall Street. We work hard, and have aggressive goals. We want our team-mates to be focused, goal-oriented and consistent high achievers.
• Execution Focus- - Our business is about getting things done, and getting things done right. We want outcome focused colleagues who can multi-task, and execute quickly and elegantly.

Work From Home

Package: 7-12 LPA

• • 3+ years of web development experience using LAMP stack or Node.js or similar web technologies 
• • Well-versed with front-end code in HTML5, CSS3, Javascript, React.js with familiarity in various frameworks and template languages 
• • Possess strong understanding of Object-Oriented Programming, especially in PHP 
• • Proficient with database design, optimization and tuning in MySQL or MongoDB 
• • Experience in design patterns, unit testing, automation techniques (Selenium WebDriver) 
• • Exposure to Amazon Web Services (EC2, S3, EBS, RDS, SQS, Redshift, etc.) 
• • Exposure to Docker and Kubernetes 
• • Exposure to collaborating tools like GitHub, JIRA, Confluence 
• • Experience in frameworks such as Symfony 2, Express.js, or proven ability to learn on the job 
• • Experience in Microservices and REST architecture 
• • Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery 
• • Self-motivated, fast learner, detail-oriented, team player and a sense of humor