Customer Success Engineer (US Shift)

About PGAGI:

At PGAGI, we believe in a future where AI and human intelligence coexist in harmony, creating a world that is smarter, faster, and better. We are not just building AI; we are shaping a future where AI is a fundamental and positive force for businesses, societies, and the planet.

Position Overview:

PGAGI Consultancy Pvt. Ltd. is seeking a proactive and motivated DevOps Intern with around 3-6 months of hands-on experience to support our AI model deployment and infrastructure initiatives. This role is ideal for someone looking to deepen their expertise in DevOps practices tailored to AI/ML environments, including CI/CD automation, cloud infrastructure, containerization, and monitoring.

Key Responsibilities:

AI Model Deployment & Integration

• Assist in containerizing and deploying AI/ML models into production using Docker.
• Support integration of models into existing systems and APIs.

Infrastructure Management

• Help manage cloud and on-premise environments to ensure scalability and consistency.
• Work with Kubernetes for orchestration and environment scaling.

CI/CD Pipeline Automation

• Collaborate on building and maintaining automated CI/CD pipelines (e.g., GitHub Actions, Jenkins).
• Implement basic automated testing and rollback mechanisms.

Hosting & Web Environment Management

• Assist in managing hosting platforms, web servers, and CDN configurations.
• Support DNS, load balancer setups, and ensure high availability of web services.

Monitoring, Logging & Optimization

• Set up and maintain monitoring/logging tools like Prometheus and Grafana.
• Participate in troubleshooting and resolving performance bottlenecks.

Security & Compliance

• Apply basic DevSecOps practices including security scans and access control implementations.
• Follow security and compliance checklists under supervision.

Cost & Resource Management

• Monitor resource usage and suggest cost optimization strategies in cloud environments.

Documentation

• Maintain accurate documentation for deployment processes and incident responses.

Continuous Learning & Innovation

• Suggest improvements to workflows and tools.
• Stay updated with the latest DevOps and AI infrastructure trends.

Requirements:

• Around 6 months of experience in a DevOps or related technical role (internship or professional).
• Basic understanding of Docker, Kubernetes, and CI/CD tools like GitHub Actions or Jenkins.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and monitoring tools (e.g., Prometheus, Grafana).
• Exposure to scripting languages (e.g., Bash, Python) is a plus.
• Strong problem-solving skills and eagerness to learn.
• Good communication and documentation abilities.

Compensation

• Joining Bonus: INR 2,500 one-time bonus upon joining.
• Monthly Stipend: Base stipend of INR 8,000 per month, with the potential to increase up to INR 20,000 based on performance evaluations.
• Performance-Based Pay Scale: Eligibility for monthly performance-based bonuses, rewarding exceptional project contributions and teamwork.
• Additional Benefits: Access to professional development opportunities, including workshops, tech talks, and mentoring sessions.

Ready to kick-start your DevOps journey in a dynamic AI-driven environment? Apply now

#Devops #Docker #Kubernetes #DevOpsIntern

Job Summary:

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Angular.

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Job Responsibilities:

• Building and implementing high-quality user interfaces using JavaScript and the Angular framework
• Works independently with a broader perspective on the project
• Participates in requirements analysis, development, unit testing and documentation.
• Writes quality code to fit unique customer needs and configurations.
• Troubleshoots and debugs (with some guidance from senior team members if needed)
• Achieves better understanding of the company platform and processes and suggests improvements.
• Understanding the system architecture and technical goals of the product.
• Follow development process (source control, branching, testing etc.) without assistance.
• Actively troubleshoot issues and assist with complex support queries which require further analysis.

Job Requirements:

Must Have:

• Minimum 2 to 3 years’ experience 
• Experience on Angular
• Experience on Typescript
• Experience of NodeJS
• Knowledge of multiple front-end languages (JavaScript, HTML, CSS) and their libraries
• Experience of consuming REST API
• Demonstrate understanding of good coding practices.
• Experience of writing unit tests.
• Knowledge of implementation on cloud.
• Use of tools such as JIRA, Git, GitHub.
• Good Communication skills.
• Ability to participate in team discussions.
• Positive attitude, willingness to learn and self-motivated.

Good to have:

• Exposure on SPA Front End App
• Exposure on Rxjs, Ngrx/store, Nx monorepo, Deck.gl
• Exposure on Turf.js (GIS), cypress 
• Exposure on Storybook 
• Experience in working with Containers.
• Familiarity with database technologies such as MySQL, Oracle, or MongoDB
• Experience with Serverless.
• Ability to document code inline using JS Doc

• The PPC / Paid Search Analyst is responsible for administering and managing Pay per Click media strategies for clients. She/he should be able to quickly understand and support initiatives that will contribute to the goals and success of client campaigns.
• Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.
• Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score and other important account metrics.
• Provide creative copy suggestions and graphical ad templates.
• Assist in the management of Display network placement lists on AdWords and through other contextual advertising platforms.
• Can devise strategies to increase ROI – Is good at increasing CTR and reducing the cost per clicks
• Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
• Able to understand the business website thoroughly so as to implement a strategic plan for Google AdWords
• Generate weekly and monthly reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
• Keep pace with search engine and PPC industry trends and developments.
• Communication with team and management on project development, timelines, and results.
• Work closely with the other team members to meet goals.
• Experience with website analysis using a variety of analytics tools including Google Analytics.

We are looking for an experienced Backend Engineer to join our Technology team. You will be responsible for the server-side of our web applications. You’ll be working closely with our engineers to ensure system consistency and improve user experience.

You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

Skills and Expertise

• Strong experience with backend technologies (PHP / Laravel framework)
• Deep understanding of REST API design and WebSockets
• Confident handling of Git, IntelliJ/Eclipse, Docker and/or Kubernetes, Maven, Jenkins or comparable tools
• You have knowledge in the development of a micro service architecture with modern technologies
• Apply software best practices such as CI/CD, TDD and clean code principles
• Eager to learn new technologies and concepts and aspiration to constantly improve yourself
• Experience in working with APIs, both third-party and custom written
• Good understanding of applications building and debugging with reusability and modularity in mind
• A structured, creative, and solution-oriented way of working

Responsibilities

• Work with development teams and product managers to ideate solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve the product

Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

Purpose of the Role

To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.

The Opportunity 

Peak is a Decision Intelligence company - we are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.

We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.

The Role

Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

• Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Required Skills and Experience

We are building a team of world class engineers in Jaipur / Pune, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.

• Acquired strong proven professional programming experience.
• Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
• Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS 
• Proven track record and expert in one of the field - DevOps/Frontend/Backend
• Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
• Experience with at least one of the Database systems - RDBMS and NoSQL
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using AGILE or SCRUM techniques to build quality software.
• Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:

• Open - Always up for new ideas and able to take and give feedback in a positive way.
• Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
• Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what 
• Responsible - takes ownership of tasks given and has a strong work ethic.

About Peak

In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.

Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.

Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.