Customer Success Engineer (US Shift)

at Saras Analytics Private Limited

DP
Posted by Bhavani Thanga
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Hyderabad
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3 - 6 yrs
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₹6L - ₹10L / yr
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Full time
Skills
Customer Support
Java
SQL
Troubleshooting
Technical support
Relational Database (RDBMS)
NOSQL Databases

About Saras Analytics 

 

We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset. 

 

Our Products 

 

Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.  

Visit https://sarasanalytics.com/ 

 

Job Summary: 

  • This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process    
  • This role demands hands-on knowledge on software development, and databases   
  • You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes 
  • You will collaborate with internal teams for the design and development of key modules  
  • You will interact with customers to provide technical support and guidance for users 
  • Troubleshoot and debug problems and create SPRs and CRs 
  • You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner 

Eligibility: 

  • Excellent verbal and written communication 
  • 4+ years of experience in helpdesk or L1 support 
  • Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
  • Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
  • Hands on experience in setting up or using web analytics and performance monitoring tools 
  • Basic understanding of Web technologies including Java and Angular 
  • Proficient in using support and helpdesk tools  
  • Knowledge on cloud infrastructure is a plus 

 


Requirements

  • Excellent verbal and written communication 
  • 4+ years of experience in helpdesk or L1 support 
  • Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
  • Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
  • Hands on experience in setting up or using web analytics and performance monitoring tools 
  • Basic understanding of Web technologies including Java and Angular 
  • Proficient in using support and helpdesk tools  
  • Knowledge on cloud infrastructure is a plus 
Read more

About Saras Analytics Private Limited

Founded
2017
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
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