Customer Success Engineer (US Shift)

Job Details

- Job Title: SDE-3

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 5-8 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Role & Responsibilities

As a Software Development Engineer - 3, Backend Engineer at company, you will play a critical role in architecting, designing, and delivering robust backend systems that power our platform. You will lead by example, driving technical excellence and mentoring peers while solving complex engineering problems. This position offers the opportunity to work with a highly motivated team in a fast-paced and innovative environment.

Key Responsibilities:

Technical Leadership-

• Design and develop highly scalable, fault-tolerant, and maintainable backend systems using Java and related frameworks.
• Provide technical guidance and mentorship to junior developers, fostering a culture of learning and growth.
• Review code and ensure adherence to best practices, coding standards, and security guidelines.

System Architecture and Design-

• Collaborate with cross-functional teams, including product managers and frontend engineers, to translate business requirements into efficient technical solutions.
• Own the architecture of core modules and contribute to overall platform scalability and reliability.
• Advocate for and implement microservices architecture, ensuring modularity and reusability.

Problem Solving and Optimization-

• Analyze and resolve complex system issues, ensuring high availability and performance of the platform.
• Optimize database queries and design scalable data storage solutions.
• Implement robust logging, monitoring, and alerting systems to proactively identify and mitigate issues.

Innovation and Continuous Improvement-

• Stay updated on emerging backend technologies and incorporate relevant advancements into our systems.
• Identify and drive initiatives to improve codebase quality, deployment processes, and team productivity.
• Contribute to an advocate for a DevOps culture, supporting CI/CD pipelines and automated testing.

Collaboration and Communication-

• Act as a liaison between the backend team and other technical and non-technical teams, ensuring smooth communication and alignment.
• Document system designs, APIs, and workflows to maintain clarity and knowledge transfer across the team.

Ideal Candidate

• Strong Java Backend Engineer.
• Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)
• Must have been SDE-2 for at least 2.5 years
• Hands-on experience with RESTful APIs and microservices architecture
• Strong understanding of distributed systems, multithreading, and async programming
• Experience with relational and NoSQL databases
• Exposure to Kafka/RabbitMQ and Redis/Memcached
• Experience with AWS / GCP / Azure, Docker, and Kubernetes
• Familiar with CI/CD pipelines and modern DevOps practices
• Product companies (B2B SAAS preferred)
• have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

About Nomiso India: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At Nomiso, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

What You Can Expect from Us:

We work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let’s make your career great!

Position Overview: 

As our Senior Engineer (Back End), you'll be responsible for building new features, enhancing the existing ones as well as supporting them in production. You will also be responsible for building reusable libraries or technology platforms that address multiple use cases. You will work towards delivering specific milestones and objectives in a very dynamic environment. 

Roles and Responsibilities:

● Working closely with the Engineers to develop the best technical design, strategy and drive execution to build capabilities into the platform 

● Owning the delivery of various timelines, ensuring that key milestones are met and deliveries are of the highest quality 

● Establishing various best practices for software development and encouraging their adoption with the team and organization 

● Collaborate with other non-technical stakeholders of the business which includes Product Managers, Designers, Marketing etc.

● Encouraging and mentoring an excellent team of talented engineers by mentoring them and working with them to remove any roadblocks 

● Functional availability of the software developed, enhancing the product based on functional requirements 

● Managing cloud-based services, web applications for their functional correctness, availability, security 

● Deploy and maintain enterprise class RESTful, GRPC based services 

● Own the engineering excellence and operational readiness of the service driving the SLO,SLI, SLA of the relevant services 

● Take ownership to drive quality of the services under your purview via integration test and unit test coverage 

● Responsible for all microservices within your purview responsible driving their quality, security,availability, scalability and other “ilities” 

● Dive deep into each issue, own reactive fixes, and execute long term fixes 

● Assist other Support Engineers on complex RCA issues 

● Provide technical mentoring and guidance to other engineers 

● Provide L3 engineering support

Must Have Skills:

• Overall experience 7+ years and relevant at least 3+ years in Golang with Java
• Strong design and architectural experience in building various highly-scalable and highly-available products 
• Strong understanding of the SDLC Activities which include Analysis, Design, Development, Testing, Deployment and Post-Production Support etc.
• Proficiency in at least one server side framework for Go Lang
• Experience working on NoSQL & SQL Databases such as MySQL, PostgreSQL, MongoDB, Redis etc 
• Deep Dive, problem-solving, RCA and systematic thinking to reach the cause of issues 
• Able to work independently and multi-task effectively 
• Program at a system level and able to manage service stability 
• Excellent experience maintaining, scalable, extensible code
• Methodical in maintaining up to date documentation 
• Metric-driven mindset and obsessive about ensuring clean coding practices 
• Preferred experience in product development 
• Preferred working experience on microservices platforms 
• Proficiency in at least one modern web front-end development framework such as React JS will be a bonus

Good to Have Skills:

• Preferred experience in Elasticsearch and Kibana (ELK Stack) 
• Preferred experience with messaging systems like RabbitMQ 

Qualification:

• Bachelor of Science in Computer Science or equivalent technical training and professional work experience.

Requirements:

6+ year of working experience .

Strong understanding of web fundamentals

Deeply technical with a track record of successful delivery.

Manage daily/weekly scrums.

Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations

Proven record of building project from scratch.

An entrepreneurial spirit combined with strong program and project management skills.

Excellent written and verbal communication skills with the ability to present complex plans and designs.

Excellent judgment, organizational, and problem-solving skills.

Excellent design and architecture knowledge.

Data-driven decision making.

Experience: 1+ Years

Roles & Responsibilities:

Design and develop cross-platform mobile applications using React Native, ensuring high performance, responsiveness, and code quality.

Collaborate with UI/UX designers and backend developers to implement intuitive and visually appealing user interfaces.

Contribute to the technical design and architecture of mobile applications, ensuring scalability, modularity, and maintainability.

Evaluate and select appropriate libraries, frameworks, and tools to enhance the development process and application performance.

Implement new features and functionality in mobile applications based on project requirements and specifications.

Write clean and efficient code, conduct thorough testing, and ensure proper documentation of the implemented features.

Participate in code reviews and provide constructive feedback to team members. Collaborate closely with cross-functional teams, including designers, product managers, and backend developers, to ensure smooth project execution and timely delivery.

Identify and resolve bugs, performance issues, and other technical problems in mobile applications. Conduct debugging, testing, and optimization to ensure the stability and reliability of the applications.

Optimize the performance of mobile applications by identifying and addressing bottlenecks, reducing loading times, and improving memory usage.

Conduct profiling and performance testing to enhance the overall user experience.

Write unit tests and conduct thorough testing to ensure the quality, functionality, and compatibility of mobile applications across different devices and platforms.

Collaborate with quality assurance engineers to identify and resolve any defects or issues.

Stay updated with the latest trends, best practices, and advancements in mobile app development, particularly in the React Native ecosystem.

Continuously enhance your skills and knowledge to contribute to the improvement of the team's development processes and standards.

Requirements:

Proven experience as a Software Engineer, with a minimum of 1+years, specifically in mobile app development using React Native.

Strong proficiency in JavaScript, TypeScript, and React Native framework.

Familiarity with native mobile development (iOS and Android) and related tools.

Experience with mobile app testing frameworks, such as Jest or Detox.

Understanding of RESTful APIs and integration of mobile apps with backend services.

Knowledge of mobile app performance optimization techniques and tools.

Familiarity with Agile software development methodologies and practices.

Excellent problem-solving and analytical skills.

Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

Preferred Qualification:

Bachelor's degree in Computer Science, Software Engineering, or a related field

• • At least 3 to 5 years of experience in .Net.
  • The candidate should be a system thinker.
  • Strong knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.
  • Enjoy Event-Driven Design Patterns and Event Sourcing.
  • Familiar with Document Store Databases (like Cosmos DB / Mongo DB).
  • Knowledge in Modular Architecture and Microservices.
  • Comfortable leading large technical projects.
  • Knowledge of any cloud services AWS, Azure, Google Cloud.
  • Good understanding of ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
  • Experience with architecture styles/APIs (REST, RPC).
  • Understanding of Agile methodologies.
  • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline).

• Bachelor’s Degree in Computer Science or Information Technology
  
  

• Excellent writing skills
• Proficient in Web use, Outlook and Microsoft Office
• Travel as needed

• Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.

  • Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
  • Good knowledge of Java preferably Angular.
  • Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
  • Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
  • Be a change agent. Drive agility in organization & demonstrate sense of urgency.

  Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.

  • Interacts frequently with all levels of internal management as well as across functions and business units.
  • Participates in interactions with customers and regulators concerning product design, systems, and processes.
  • Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
  • Develops long term plans for product development proposals.
  • Continuous improvement and simplification for efficient delivery.
  • Highly experienced in SDLC implementation
  • Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
  • Strong visualization & reporting skills using latest & greatest project management & reporting tools
  • Strong presentation skills and having had the exposure to reporting out project status to senior management.

  Excellent interpersonal/communication/influencing/negotiation skills required

  • Effective communication with customer.

   

  Notice Period :Immediate (0-15 days

We @ Wroots Global, are happy to bring you below requirement from our client

Kindly go through the JD and share your updated resume as discussed to take this forward.

Enclosing detailed JD for your reference.

What you’ll do
Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to): o Work with Clients to assess requirements

Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

Develop customer specific solutions where necessary and document them

Proactive problem diagnosis, troubleshooting and resolution

What you need to succeed

Ability to develop creative solutions to problems