Customer Success Engineer (US Shift)
3 - 6 yrs
₹6L - ₹10L / yr
Hyderabad
Skills
Customer Support
JavaSQL
Troubleshooting
Technical support
Relational Database (RDBMS)
NOSQL Databases
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
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About Saras Analytics Private Limited
Founded :
2017
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
Saras Analytics is a full-fledged data management company that aids in growth by solving data challenges for e-commerce brands, aggregators, and agencies alike. Our solutions help customers leverage a 360-degree view of their business data with comprehensive reports and dashboards in a fully managed data warehouse.
Our Products
Daton: No-code Cloud Data-Pipeline
Daton is an ETL cloud data pipeline built for analysts and developers to replicate data at scale and in real-time.
~ Businesses can consolidate data from multiple, disparate data sources into a central location where information is analysis-ready.
~ It supports 100+ ready-to-use integrations across Databases, Cloud Storage, SaaS Applications, SDKs, and Streaming Services.
Daton-powered Solutions
By leveraging Daton-powered solutions, Amazon agencies, aggregators and e-commerce brands can:
~ Get unique data insights and monitor their markets effortlessly.
~ Get unified data from various sources.
~ Create a comprehensive, customizable pipeline for their existing business workflows.
~ Pilot their Amazon business through data, monitoring, and intelligent insights and visualizations.
Data Team in a Box
Saras's Data Team-in-a-box is a team of full-stack data experts available at your organization's disposal to help you focus on specific requirements. With Data Team in a Box, organizations:
~ Can use data as a strategic asset and drive actionable insights for their business benefits.
~ Can utilize our Data Team in A box for enhancing their data pipelines without having to set up an in-house team.
~ Can focus on advanced analytics without wasting precious time in knowledge transfer.
Your one-stop eCommerce data analytics and reporting solution provider.
We're always on the lookout for the right talent to join our ever-growing team. Do you think you can help us make data work for every business? Check out our open positions here - https://sarasanalytics.com/careers
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Annual job salary: The annual job salary mentioned in this posting is a default number taken by cutshort and is inaccurate. <Not mentioned/ disclosed by Rivos>
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· Be a part of our product development team.
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· Develop your skills in cloud computing, truly scalable applications and travel domain.
· Be a part of our strategy in US and India market; bring large online travel business to life.
· Stay on leading edge of technology and excellence.
· Be part of an environment of excellent people, products, technology and innovation
· Be part of a flat organization which is open and rich in culture.
· Fall in love with travel, tea and football.
Read more
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Note: We are looking for immediate joiner
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Joining - Immediate.
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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