Customer Success Engineer (US Shift)

Job description

💻 Position: Program Associate

📍Location: Gurgaon

🗓️ Working Days: Monday- Friday

⏰ Work Timings: 10am -7pm

📌 Experience Required: 0-1 years

🤝 Client: Leading Business School

💸 Salary: Competitive Salary Package

👉🏻Looking for candidates with prior experience of working at early-stage educational startups.

About the organisation:

Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

Role and Responsibilities:

The role requires one to lead major initiatives associated with the growth of the program among the high school students. These include

● Executing Projects End to End

● Working with diverse stakeholders such as marketing, operations for end to end execution.

● Work on B2B partnerships that can bring business synergies

● Design experiences for students that can lead to lifelong learning

Eligibility:

· 0-1 years of experience in the startups or high school domain

· Experience in project management or execution

. If fresher than internship experience or leadership position in college societies and clubs

Responsibilities:

• Help build model monitoring systems across model types like regression, classification with structured & unstructured datasets.
• Build high-performance multi-tenant deployment architecture that works across frameworks like PyTorch, sklearn, TensorFlow.
• Help realize the product vision: Production-ready machine learning models with monitoring within moments, not months.
• Help companies deploy their machine learning models at scale across a wide range of use-cases and sectors.
• Write maintainable, scalable performant python code, Build high volume and high availability analytics systems, Push the state of the art of MLOPs to push the industry ahead.

Requirements:

• 3+ years work experience with production-grade python- preferably contribution to open source repost.
• Prior experience with ML monitoring, observability & explainability systems, and familiarity with tools for data science like Pandas, Notebooks, Numpy, Scipy, etc.
• Comfortable working in a Linux environment, experience with one relational & 1 non-relational DB is preferred.
• Some working experience with TensorFlow or PyTorch is preferred.
• Experience with model analysis and experimentation frameworks like MLFlow, W& B;, tfma is preferred.

Your actions will act as a catalyst in revolutionising the digital footprint of 200 million micro businesses worldwide.

Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.

If you are qualify and are excited about joining us, read about our functional asks below.

• Participate in the entire product development lifecycle, focusing on coding and debugging.
• Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
• Develop Web APIs and end-to-end web services to support various internal & external.
• Develop unit test plans to deliver quality components.
• Building reusable code and libraries for future use.
• Optimization of the software platform for maximum speed and scalability.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Perform UI tests to optimize performance.
• Provide training and support to internal teams.
• Follow emerging technologies.

• Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
• Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
• Hands-on experience in application deployment on linux servers
• You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
• What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis. You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.

A crazy ambitious role with potential for sky-rocketing growth, global exposure and immense monetary upside within a fast-growing start-up.

Websites.co.in is considered to be the world's easiest website builder platform that lets micro business owners create their website within 15 minutes and helps them grow their business online.

With the vision to champion the world’s 200 million micro business owners, Websites.co.in was started in Mumbai, India in 2017.

Since then, over a 1 million+ people from 200+ countries engaged with websites.co.in in 98 world languages to create their website. The 4.5 out of 5 stars with over 11000 reviews is testimony that we are on the right track.

• Key Skills / Keywords

  E-commerce website, E learning Application,

  
  

  Good in creating:

  Functional specification document

  Use Cases

  Data flow diagrams
  
  Salary

  Salary is not a constrain

  Job Description / Responsibilities

  Understanding requirements and creation of scope of work document

  Efficient in work ethics and discipline

  
  

  • Validate project viability 

  • Discuss the brief with the client and define SMART objectives 

  • Ask for requirements, budget, deadline & milestones 

  • Discuss the project with Delivery Leads 

  • Provide a ballpark estimate & timeline 

  • Share and discuss with the client 

  • Get Client approval on ballpark budget, timeline & requirements

  • Create a project tracker spreadsheet 

  • Timelines

  • Milestones and Deliverables

  • Create an activity tracker for the project 

  • Setup meeting with team members (Design, Development, Testing and Support)

  • Project Understanding to team

  • User Journey

  • Functionality

  • Verify requirements and get more clarity 

  • Risk Identification 

  • Review 

  • Client Meeting after meeting with the team to validate requirements and get more clarity

  • Update document

  • Change request and approval or parking of the new requirement

  • Risk mitigation strategy

  • Create a project communication plan

  • Identify team members and send weekly update meetings to client

  • Constant communication with the client for clarity on the requirements or features

  • Create weekly status tracker

  • Daily Meeting internal 

  • Activity updates

  • Weekly Meeting with client

  • Take regular Project Updates

  Qualifications and Preferred Skills

  Good communication skills

  Good presentation skills

  Must Have

  FSD Creation, Discipline, Ecommerce experience

  Joining

  One month

• 5+ years’ experience in customer focused product management in a technical product, end-to-end implementation and deployment within cloud systems.
• Must have experience in SaaS applications.
• Must have knowledge of Angular 8+, Azure, HTML CSS, JQuery, JavaScript ASP.Net, C#, SQL Server 2012/2014+ etc.
• Should have sound knowledge of Object-Oriented (OOPS) concepts.
• Must have experience in end-to-end product ownership and project management.
• Good experience in Relational Database Management Systems, Database design and Normalization.
• Hands-on experience in design, development, and debugging of systems.
• Object-Oriented Design (OOD) to ensure scalability and maintainability.
• Experience managing multiple clients with strong knowledge of Agile/SCRUM processes.
• Hands-on experience in DevOps and Azure functions.

KEY DUTIES AND RESPONSIBILITIES

·         Working on and at times leading the full software development lifecycle of systems

• Solid technical background with understanding and/or hands-on experience in software development, web technologies.
• Works with the product development team on the validation and verification process.
• Coordinate with the sales team to promote the product. 
• Experience of going through a full product lifecycle, integrating internal and external customer feedback into product requirements, managing change requests, driving prioritization and pre- / post-launch execution.
• Define product tasks and resource requirements.
• Analysis of systems, considering reliability, systems risks and code.
• Create technical and feature roadmaps along with release planning, sprint goals, and grooming of both technical and business functions.
• Manage project conflicts, challenges, and dynamic business requirements to meet expected deliverables.
• Experience in maintaining the document of application functionality.
• Excellent understanding of process management, improvement practices, operation services.
• Strong written and verbal communication skills.

DevOps Engineer, Plum & Empuls 

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

Key Responsibilities

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

Position Summary
Working with both front end interface and building the backend architecture of
Products and solutions.
Roles & Responsibilities
● Architecture, Design and Implementation of  Cloud based Software Platforms
● Development and Improvements of EVAP - Visualization and Data Analytics
platform
● Development of supporting softwares/ Internal tools for Post Processing of data
● Research & Development of new features for In-house tools & Applications
Skills:
● Proficiency in HTML 5, CSS3 , Javascript, jQuery, react.js and node.js
● Knowledge and Experience in express.js and Redux
● Basic understanding of tools like Figma/Photoshop and UI/UX designing
● Experience with REST API , GCP
● Write code that is cross-platform and cross-device compatible
Added Advantage
● Familiarity with NoSQL database like mongodb
● Familiarity with Bootstrap and Material ui
● Familiarity with unit testing with mocha,chai
● General understanding and interest in robotics, computer vision etc...
● UI/UX designing capabilities
● If you have worked in a startup before
Eligibility
● 2-5 years
Qualification
BE/M.Tech