Customer Support executive

Responsibilities:  

∙ Database Administration (PostgreSQL): 

∙ Oversee the installation, configuration, and maintenance of PostgreSQL database systems. 

∙ Monitor database performance, conduct performance tuning, and optimize SQL queries for efficiency. 

∙ Implement and maintain database security measures, including user access controls, data encryption, and 

backup and recovery strategies. 

∙ Troubleshoot database issues, diagnose and resolve database-related problems, and ensure system 

reliability and uptime. 

∙ Plan and execute database upgrades, patches, and migrations, ensuring minimal downtime and data 

integrity. 

∙ Implement database replication, clustering, and high availability solutions for disaster recovery and 

failover. 

∙ Database Development: 

∙ Develop and maintain database scripts, stored procedures, functions, triggers, and other database objects 

to support application development and data processing requirements. 

∙ Design and implement data models, database schemas, and indexing strategies to optimize database 

performance and support application functionality. 

∙ Perform data conversion and migration tasks, including data cleansing, transformation, and loading 

(ETL) processes, ensuring data integrity and consistency. 

∙ Collaborate with software developers, architects, and business stakeholders to understand database 

requirements and provide database solutions that meet business needs. 

∙ Conduct code reviews, performance analysis, and database optimization to ensure adherence to best 

practices and standards. 

∙ Document database designs, processes, and procedures, and provide training and knowledge transfer to 

junior team members. 

∙ SQL Query Optimization: 

∙ Write and optimize complex SQL queries, stored procedures, and database views to retrieve and 

manipulate data efficiently. 

∙ Analyze query execution plans, identify performance bottlenecks, and implement optimizations to 

improve query performance. 

∙ Utilize database performance monitoring tools and profiling techniques to identify and resolve 

performance issues. 

As an experienced and enthusiastic Pre-Sales Specialist / Telecaller, you will be responsible for identifying and contacting education institutes to generate leads for our EdTech solutions. Your efforts will directly contribute to our growth and our mission to transform education through technology.

Key Responsibilities:

• Identify and target education institutes, including schools & institutes, to generate qualified leads,follow up,nurture & communicate to close for our EdTech products and services.
• Assess and qualify leads based on their needs, budget, and readiness to engage with our sales team.
• Initiate contact with prospective clients through outbound calls, emails, and other channels.
• Effectively present our EdTech solutions and value propositions.
• Develop a deep understanding of our EdTech solutions, including features, benefits, and pricing, to engage in meaningful conversations and inquiries from potential clients.
• Build and maintain positive relationships with potential clients, providing information, answering questions, and nurturing leads through the sales funnel.
• Maintain detailed records of lead interactions, status, and outcomes in the CRM system.
• Provide regular reports on lead generation activities to ensure an up-to-date pipeline.

Qualifications and Experience:

• Proven experience in pre-sales, lead generation, or telecalling, for education sector.
• Excellent communication and interpersonal skills, with strong telephone etiquette and persuasive abilities.
• Bachelor's degree in Sales, Marketing, or a related field (EdTech or school experience preferred).

Company Profile:Scholar Clone is an innovative education and training solution provider company. We help students, teachers, and institutes by providing next-generation education solutions at affordable prices using the best technology. We are one of the leading-edge technology companies offering end-to-end learning solutions and integrated business applications to a wide spectrum of clients, including education institutes and government organizations.

Requirement:

1. Node Js min 2 yrs exp.
2. Database - MONGO, SQL, etc. min 2yrs experience with these.

3. Caching - REDIS, MEMCACHED etc

4. Message Queues - RABBIT MQ, Kafka, etc.

Location: Delhi (Work from office).
Package : Upto 12 LPA

• Public clouds, such as AWS, Azure, or Google Cloud Platform
• Automation technologies, such as Kubernetes or Jenkins
• Configuration management tools, such as Puppet or Chef
• Scripting languages, such as Python or Ruby

Role : Academic Consultant
Location : Bangalore
Experience : 1+ years

Skills
Good Communication skills

• Advise student/ parents for their learning needs through structured Counselling Sessions
• Fix appointments and conduct home demo sessions on daily basis including follow up sessions
• Understand Customer profile & problems to explain implication of ineffective learning methods
• Create the need for Smart Learning and advise student-parent to buy Toppr Subscription as solution
• Handle Objections and Price Negotiation to generate Sales Revenue
• Learn/ Upgrade ones own Product Knowledge and Sales Skills to achieve and
• exceed growing Sales target(s)
• Best Incentives in industry (Unlimited Incentives)

We are looking for a full stack developer to produce scalable software solutions.

As a full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Requirements:

• Degree in Computer Science.
• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
• Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
• Familiarity with database technology such as MySQL, Oracle and MongoDB.
• Excellent verbal communication skills.
• Good problem solving skills.
• Attention to detail.

Reporting directly to the Founder

The job requires a great deal of responsibility early on, but we're working on something exciting and there's lots of opportunity of growth and learning.

The job is full-time, remotely based, and with flexible hours.