Customer Support executive

ICL Immigration is a pioneering educational consultancy dedicated to unlocking study-abroad opportunities for students worldwide. With a focus on students from India aspiring to pursue their education in New Zealand, we provide tailored advice and support throughout their application and enrollment journey.

Our deep understanding of the educational landscapes in both India and New Zealand, as well as our expertise in navigating the visa process, enables us to connect students with programs that align with both their academic ambitions and personal growth objectives.

The Role

We seek an enthusiastic and proactive Sales Representative to manage and convert leads of prospective Indian students interested in studying in New Zealand. You will serve as the primary liaison, guiding students through the initial stages of considering studying abroad and assisting them in navigating the path to realizing their educational goals.

Key Responsibilities

• Build and nurture relationships with prospective students via email, phone calls, and video chats, offering detailed information about New Zealand's study options, application procedures, visa requirements, and lifestyle.
• Assist students in identifying educational opportunities that align with their career aspirations, providing clear, logical, and persuasive advice.
• Diligently follow up on leads, utilizing our CRM to track interactions and progress with prospective students.
• Work closely with our marketing team to enhance lead generation strategies using a data-driven approach.
• Engage in promotional activities such as educational fairs, webinars, and seminars to advocate for our services and New Zealand as a prime study destination.
• Achieve and exceed sales targets on a monthly and quarterly basis.

Requirements

• Demonstrable sales experience, preferably within the education sector or similar fields.
• Exceptional communication skills, characterized by the ability to convey information clearly, logically, and persuasively without relying on complex vocabulary or specific accents.
• Proficiency in using smart sales automation tools and a data-driven methodology to increase customer satisfaction and conversion rates.
• Comprehensive knowledge of the Indian educational system and the unique needs of students looking to study abroad.
• Familiarity with New Zealand’s educational system and visa regulations is preferred.
• Fluent in English and at least one major Indian language (e.g., Hindi, Punjabi).
• Capable of working autonomously in a remote environment.

What We Offer

• A competitive salary complemented by performance incentives.
• The flexibility of remote work.
• Career development opportunities within a growing company.
• A chance to be part of a passionate team dedicated to significantly impacting students' futures.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their suitability for the role, including examples of past successes in sales, particularly those involving smart automation and a data-driven sales approach. Please highlight your ability to communicate effectively and persuade prospective students in your interactions.

1. Scouting for LAP loan leads

2. Collecting documents from customer and submitting it at nearby branch

3. Explaining all Loan related processes and charges to customer

4. Clearly communicating all loan related charges to customers

5. Having Loan case file in proper order

6. Ensuring all communication with customer once documents are received

7. Ensuring all TAT's are followed in moving the loan file forward

8. Providing all necessary customer support

Qualification:12th std pass out

Language: Kannada

Skillset: Aem+node

Experience: 3 to 9 Years 

Location: Bangalore , Hyderabad , Pune , Chennai

Notice Period: Immediate to 15 Days

Job Description:

(Kindly mention Mandatory skills in your project)

If you're interested above requirement,

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Current CTC:

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Current Company:

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DOJ(If Offer in Hand from Other company):

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Also, send your updated resume( CV) ASAP in word format.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

• Design and build user-facing products, owning the entire process from gathering functional requirements from teams, through testing and staging, to deploying in a Python based stack
• Guide the team in making technical trade-offs
• Proactively identify bottlenecks, areas for improvement and put forth a plan to course-correct
• Design and implement maintainable backend services, including data processing pipelines, APIs and internal tools
• Coordinating with internal teams to understand user requirements and provide technical solutions

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

Required Candidate profile

Responsibilities:

- Integration of user-facing elements developed by front-end developers with server-side logic.

- Writing reusable, testable, and efficient code.

- Design and implementation of low-latency, high-availability, and performant applications.

- Implementation of security and data protection.

- Integration of data storage solutions {mysql, redis}.

- Understanding the requirements and planning the implementation accordingly.

- Good interaction with the team. Good debugging skills.

Skills:

- Strong proficiency with JavaScript {optimized code}.

- Knowledge of Node.js and frameworks available for it {sequelize}.

- Understanding the nature of asynchronous programming and its quirks and workarounds.

- Optimization in terms of memory and time.

- Good understanding of server-side templating languages.

- Basic understanding of front-end technologies, such as HTML5, and CSS3.

- Understanding accessibility and security compliance.

- User authentication and authorization between multiple systems, servers, and environments.

- Integration of multiple data sources and databases into one system.

- Understanding fundamental design principles behind a scalable application.

- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

- Creating database schemas that represent and support business processes.

- Implementing automated testing platforms and unit tests.

- Proficient understanding of code versioning tools, such as Git.

We are looking for a Technical Lead - Java to join our awesome team and deliver a streamlined user experience. We want a team member who is well versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation. We want a team member who Leads projects and teams. Participates in and supports initiatives outside of the main area of responsibility.

Engineering and Delivery

• Responsible for the quality and quantity of the engineering output.
• Responsible for the continuous, iterative improvement of our engineering team.
• Responsible for the overall planning, execution, and success of complex technical projects.
• Work closely with the client & product management team to ensure we are building the best products & team is aligned to product goals.
• When necessary, act as Programmer, QA, Architect, PM, etc for short periods of time.

Managing and Directing

• Talk to engineers to tease out concerns early, then fix them when possible.
• Resolve conflicts or performance problems with engineers.
• Embody the engineering culture and contribute to its advancement, inspiring everyone to live up to it.
• Maintainer and contributor to our company engineering internal and public artifacts such as our quality standards and guidelines.
• Represent the engineering with other departments and ensure we provide engineering support wherever necessary in the company.
• Support team happiness. :)

Hiring and Training

• Attract, nurture, coach, and retain talent.
• Ensure every assigned engineer has a career progression plan with regular check-in points and real-time feedback.
• Ensure engineers are provided with continuous and valuable learning opportunities.
• Contribute to determining engineering salary ranges and adjustments.
• Contribute to defining and building the vision for our engineering organization.
• Contribute to defining quality standards for our work.
• Contribute to creating training and learning material and opportunities for engineers.

Strategy and Consulting

• Run and/or participate in project kick-offs.
• Work with your team to select and design the software architecture, tools, and platforms used to deliver client projects.
• Define quality standards for client projects.

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 4+ years Experience working with JAVA technology
• Knowledge of Spring boot, Spring MVC frameworks
• Knowledge of React and other JavaScript frameworks
• Good knowledge of operating systems and networking concepts
• Aggressive problem diagnosis and creative problem solving skills
• Startup mentality, high willingness to learn, and hardworking
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Good to have - Experience with Google Maps API
• Good to have - Familiar with testing frameworks (Ex. Jasmine)

• Amazon & Flipkart, managing FBA inventories on affiliate platforms and reviews across platforms, managing the brand store on Amazon, maintaining price parity across platforms, coordinating with the in-house logistics teams & ensuring the stock availability in Amazon & Flipkart warehouses to avoid sale loss due to stockouts.                                                                                           

Requirement                     

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites                                                                   

Skills required    

• prior experience of setting up analytics function from end to end would be desirable, skilled in SQL & data visualization,6+ years of experience in analytics function is desirable,
• Excellent communication skills,
• Calm under pressure; you have a sense of urgency but channel it into productively working through any issues