Customer Support executive

Job description

Responsibilities:

1) Develop a deep understanding of Morphedo's products and their applications across different industries.

2) Stay updated on industry trends, competitor products, and emerging technologies.

3) Engage with potential clients to understand their needs and requirements.

4) Conduct product demonstrations, presentations, and technical discussions with clients to showcase the benefits of our solutions.

5) Provide technical support and guidance throughout the sales process.

6) Collaborate with the product development team to tailor solutions to meet specific client needs.

7) Create proposals, quotes, and technical documentation as required during the sales cycle.

8) Build and maintain strong relationships with clients, understanding their long-term goals and challenges.

9) Act as a trusted advisor to clients, providing insights and recommendations on how Morphedo's products can address their needs.

10) Work closely with the sales team to work on strategies

11) Provide input for marketing campaigns, product positioning, and sales collateral development.

Requirements:

*Bachelors and Master Degree in Engineering or a related technical field.

*Proven experience in a technical sales role, preferably within the deep tech or engineering industry.

*Strong understanding of Engineering, Medical, IoT, AI, Aerospace & Defence, and/or Embedded Systems.

*Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. *Ability to work independently and as part of a team in a fast-paced environment.

*Willingness to travel as needed to meet with clients and attend industry events.

Product Manager

Experience - 2 - 3 years 

Job Location - Vashi, Navi Mumbai

Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM) 

Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes. 
• Analyze data to derive product & business insights and use them to strategize changes. 
• Iteratively improve on the product by running tests.
• Be responsible for prioritization of features based on an assessment of business impact & effort.
• Report findings & periodic reviews with Management. 
• The ideal candidate would have the following qualities   
  
  
• Understanding and experience of Digital Product Development Life Cycle.
• Excellent business analysis & problem-solving skills.
• Result-driven, goal-oriented work ethic.
• Customer empathy, ability to think from the user's point of view.
• Excellent written and verbal communication, including technical writing skills.
• Understanding of technology and exposure to software coding.
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).
• Experience of working in an agile environment is preferred.
• Understanding of user experience (UI/UX).
• Product development experience including experience in digital product building/tech delivery is preferred. 

Qualifications:

BTech/BE in computer science, electrical, electronics or related fields 5+ years of full stack design and development experience High emotional intelligence, empathy and collaborative approach. Experience in Angular Javascript frameworks, CSS, HTML5, NodeJS, ExpressJS, MongoDB to handle full stack web development. Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc. Knowledge of GraphQL would be an added advantage. Knowledge of Cloud services like AWS, Heroku, Azure is preferable. Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based Saas technologies and best practices while working with varied customers based across the globe.

Responsibilities:

Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team

This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions

What you need to have:

• 3 - 6 years of relevant experience as SEO specialist or similar role
• 3+ years of experience in planning and implementing a successful SEO strategy
• 4 years of experience in web analytics, marketing, and business development
• Expertise in A/B and other testing methods
• Familiarity with HTML, CSS, JavaScript
• In-depth knowledge of research principles and methods and experience in analysing data
• Excellent communication, collaboration and project management skills
• Ability to adapt quickly in fast-paced environments

• Proficient in Node with Express.Js as a framework.
• Must have hands-on experience in Databases. (MongoDB)
• Proficient understanding of code versioning tools, such as Git
• Hands-on experience in building microservices and processes.
• Building reusable code and libraries for future use

• Automate and maintain ML and Data pipelines at scale
• Collaborate with Data Scientists and Data Engineers on feature development teams to containerize and build out deployment pipelines for new modules
• Maintain and expand our on-prem deployments with spark clusters
• Design, build and optimize applications containerization and orchestration with Docker and Kubernetes and AWS or Azure

• 5 years of IT experience in data-driven or AI technology products
• Understanding of ML Model Deployment and Lifecycle
• Extensive experience in Apache airflow for MLOps workflow automation
• Experience is building and automating data pipelines
• Experience in working on Spark Cluster architecture
• Extensive experience with Unix/Linux environments
• Experience with standard concepts and technologies used in CI/CD build, deployment pipelines using Jenkins
• Strong experience in Python and PySpark and building required automation (using standard technologies such as Docker, Jenkins, and Ansible).
• Experience with Kubernetes or Docker Swarm
• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, etc.
• Basic knowledge of Multi-tier architectures: load balancers, caching, web servers, application servers, and databases.
• Experience with various virtualization technologies and multi-tenant, private and hybrid cloud environments.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and process information.
• Basic Knowledge of machine learning frameworks: Tensorflow, Caffe/Caffe2, Pytorch