Customer Support executive

ROLES AND RESPONSIBILITIES:

Standardization and Governance:

• Establishing and maintaining project management standards, processes, and methodologies.
• Ensuring consistent application of project management policies and procedures.
• Implementing and managing project governance processes.

Resource Management:

• Facilitating the sharing of resources, tools, and methodologies across projects.
• Planning and allocating resources effectively.
• Managing resource capacity and forecasting future needs.

Communication and Reporting:

• Ensuring effective communication and information flow among project teams and stakeholders.
• Monitoring project progress and reporting on performance.
• Communicating strategic work progress, including risks and benefits.

Project Portfolio Management:

• Supporting strategic decision-making by aligning projects with organizational goals.
• Selecting and prioritizing projects based on business objectives.
• Managing project portfolios and ensuring efficient resource allocation across projects.

Process Improvement:

• Identifying and implementing industry best practices into workflows.
• Improving project management processes and methodologies.
• Optimizing project delivery and resource utilization.

Training and Support:

• Providing training and support to project managers and team members.
• Offering project management tools, best practices, and reporting templates.

Other Responsibilities:

• Managing documentation of project history for future reference.
• Coaching project teams on implementing project management steps.
• Analysing financial data and managing project costs.
• Interfacing with functional units (Domain, Delivery, Support, Devops, HR etc).
• Advising and supporting senior management.

IDEAL CANDIDATE:

• 3+ years of proven experience in Project Management roles with strong exposure to PMO processes, standards, and governance frameworks.
• Demonstrated ability to manage project status tracking, risk assessments, budgeting, variance analysis, and defect tracking across multiple projects.
• Proficient in Project Planning and Scheduling using tools like MS Project and Advanced Excel (e.g., Gantt charts, pivot tables, macros).
• Experienced in developing project dashboards, reports, and executive summaries for senior management and stakeholders.
• Active participant in Agile environments, attending and contributing to Scrum calls, sprint planning, and retrospectives.
• Holds a Bachelor’s degree in a relevant field (e.g., Engineering, Business, IT, etc.).
• Preferably familiar with Jira, Azure DevOps, and Power BI for tracking and visualization of project data.
• Exposure to working in product-based companies or fast-paced, innovation-driven environments is a strong advantage.

Position Overview:

We are seeking an experienced Engineering Manager to join our dynamic team. The ideal candidate will possess a strong technical background, with at least 6+ years of expertise in software development, architecture, and team leadership. As the Engineering Manager, you will play a pivotal role in driving the technical direction of our software development team, architecting robust solutions, and ensuring the successful delivery of high-quality software products.

Key Responsibilities:

·   Architect and lead the development of scalable, high-performance web applications utilizing Node.js / Javascript and MySQL with good to have experience in Angular.

·   Provide technical leadership and guidance to the software development team, overseeing backend and frontend development efforts.

·   Collaborate with cross-functional teams to define technical requirements, establish project timelines, and align software development strategies with business objectives.

·   Drive the implementation of best practices in software engineering, including code quality standards, unit testing, code reviews, and CI/CD processes.

·   Mentor and coach engineering team members, fostering a culture of continuous learning and technical excellence.

·   Lead technical discussions, identify opportunities for innovation, and evaluate emerging technologies to enhance our product offerings.

·   Analyze system architecture and design, ensuring optimal performance, scalability, and reliability of our software solutions.

·   Partner with stakeholders to define technical roadmaps, prioritize features, and deliver impactful solutions that meet customer needs.

·   Lead by example, demonstrating a commitment to collaboration, transparency, and continuous improvement within the engineering organization.

Qualifications:

·      Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.

·      Proven track record as an Engineering Manager or in a similar leadership role within software development.

·      Proficiency in JavaScript, with expertise in Node.js.

·      Experience working with technologies such as Redis, GraphQL, Messaging Brokers like Kafka or RabbitMQ, Integrating third party APIs

·      Experience in architecting and developing high-load, scalable web applications using modern frontend and backend technologies.

·      Strong proficiency in RESTful API design, microservices architecture, and distributed systems.

·      Demonstrated expertise in database design, optimization, and management, particularly with MySQL.

·      Familiarity with frontend technologies such as Angular desirable.

·      Experience with Agile development methodologies and DevOps practices.

·      Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

·      Experience with modern development tools and technologies, including Git, Jenkins, Docker, Kubernetes, etc.

If you possess the requisite skills and are passionate about driving innovation in the HR tech industry, we invite you to join our team at Akrivia HCM

• Hands-on experience in development of rest services using python
• Good knowledge Django or Flask framework
• Designing database tables and structures
• Skilled at optimizing large complicated SQL statements
• Knowledge of best practices when dealing with relational databases
• Proficient understanding of code versioning tools such as Git
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Experience in owning Code Quality and Code Review processes
• Good understanding of application debugging techniques
• Experienced in Agile methodologies
• Strong analytic, problem solving, and programming ability
• Initiative and drive to contribute
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams

Additionally, we seek individuals with the following qualifications:

• Understanding of SEO and accessibility issues and how they relate to development
• Experience with NoSQL using MongoDB/Cassandra is a plus.
• Experience in working with Amazon Web Services (AWS) like S3, EMR, EC2 is preferred

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
•  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People-oriented and results-driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field.

Working Hours: 7 PM- 4 AM || Mon- Fri

Working Location: Alkapuri, Vadodara

RESPONSIBILITY

·        Determine and define project scope and objectives

·        Predict resources needed to reach objectives and manage resources in an effective and efficient manner

·        Prepare budget based on scope of work and resource requirements

·        Track project costs in order to meet budget

·        Develop and manage a detailed project schedule and work plan

·        Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

·        Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

·        Utilize industry best practices, techniques, and standards throughout entire project execution

·        Monitor progress and make adjustments as needed

·        Measure project performance to identify areas for improvement

Requirements

·        4 years of Project Management and related experience

·        Project Management Professional (PMP) certification preferred

·        Proven ability to solve problems creatively

·        Strong familiarity with project management software tools, methodologies, and best practices

·        Experience seeing projects through the full life cycle

·        Good analytical skills

·        Strong interpersonal skills and extremely resourceful

·        Proven ability to complete projects according to outlined scope, and timeline

JOB SUMMARY

Work on the website, enterprise applications (multichannel), embedded product UI’s

•  Translate high-level design requirements into wireframes and engaging, intuitive, and functional user interfaces
•  Ability to execute visual designs at all stages of the project. From conceptual to finalization and handover
•  Ability to create visual design concepts, style guides, and design documents
•  Conduct expert/heuristic evaluation reviews of the products and services. Providing design recommendations.
•  Collaborate with product management and engineering teams to implement innovative solutions
•  Work closely with the developer team, manage and maintain designs to meet customer needs, validate and ensure delivering world-class experiences
•  Participate in design discussions and collaborative sessions with teams and stakeholders, offering and providing feedback on concepts and ideas to evolve the experience
•  Create mood boards, mind maps and be a part of brainstorming sessions
•  Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
•  Be a productive and additive teammate, actively helping leaders and peers to raise the bar while also capitalizing on ideas from others
•  Knowledge of Mobile, Tablet, and Desktop design constraints and patterns

What are we looking for?

Qualifications and Skills:-

•  A talented UI/UX Designer with a keen eye for details, a storyteller, and a problem solver
•  Excellent understanding of typography, Color, Layout
•  Strong verbal and writing skills, ability to tell a story around an experience or solution
•  Fluency in creating user flows, wireframes, and prototypes preferably on Adobe CS, Sketch, Axure, etc
•  Contributes to building a design-centric work culture

Job Brief

Primary Responsibilities:

• Obtaining in-depth understanding of design and implementation of existing software product
• Performing all phases of software engineering including requirements analysis, design, estimation, and development & testing
• Applying innovation and creativity in design and implementation of features
• Designing reusable components, frameworks and libraries
• Troubleshooting production support issues post-deployment and come up with solutions as required
• Follow the processes defined by the project manager and the organization

General Requirements

• 2+ years of experience in full-stack development in python based technologies.
• Experienced in relational database technologies
• Good in data structures and algorithms
• Good written and verbal communication skills
• Self motivated and willing to learn new technologies
• Experience in AWS cloud technologies is plus

Technologies

• Python, Django
• Angular
• JavaScript, HTML, CSS  technologies
• Must understand AJAX and REST

Do you got a talent of developing new business for a software company and surging the sales? We got an exiting position to fill up which pays a lot of knowledge and experience thereby involving meeting with new business people, generating revenue for the company and earning handsome perfks from new leads closed every month.

We are looking for some bright candidates who can prove their skills and expertise to move with us to the next level.