Customer Support executive

Job Description:

Experience: 7 -15 Years

Job Description :

Key responsibilities

As an GEN AI Expert [Min 4 + years of relevant exp on NLP, CV and LLMs], you will be responsible for designing, building, and fine-tuning NLP models and large language model (LLM) agents to solve business challenges. You will play a key role in creating intuitive and efficient model designs that enhance user experiences and business processes. The position demands strong design skills, hands-on coding expertise, advanced proficiency in Python development, specialized knowledge in LLM agent design and development, and exceptional debugging capabilities.

• Model & Agent Design: Conceptualize and design robust NLP solutions and LLM agents tailored to specific business needs, with a focus on user experience, interactivity,   latency, failover and functionality.
• Hands-on Coding: Write,test, and maintain clean, efficient, and scalable code for NLP models and AI agents, with a strong emphasis on Python programming.
• Build high quality multi-modal & multi-agents applications/frameworks
• Knowledge on input/output token utilization, prioritization and consumption w.r.t AI agents
• Performance Monitoring: Monitor, optimize LLM agents, implementing model explainability, handling model drift, and ensuring robustness.
• Research Implementation:Ability to read, comprehend, and implement AI Agent research papers into practical solutions. Stay abreast of the latest academic and industry   research to apply cutting-edge methodologies and techniques.
• Debugging & Issue Resolution: Proactively identify, diagnose, and resolve issues related to AI agents, including model inaccuracies, performance bottlenecks, and   system integration problems. Utilize debugging tools and techniques to troubleshoot complex problems in model behavior, data inconsistencies, and deployment errors.
• Innovation and Research:Stay updated with the latest advancements in AI agents technologies,experimenting with new techniques and tools to enhance agent capabilities and performance.
• Continuous Learning: Adaptability to unlearn outdated practices, patterns, technologies and quickly learn and implement new technologies & papers as the ML world evolves. Maintain a proactive approach to staying current with emerging trends and technologies in Agent based solutions (Text & Multi Modal).
• Clear understanding of tool usage and structured outputs in agents
• Clear understanding of speculative decoding and AST-Code RAG
• Clear understanding of Streaming and Sync/Async processing
• Clear understanding of embedding models and their limitations

Tech stack required:

Programming languages: Python

Public Cloud: Azure

Frameworks: Vector Databases such as Milvus, Qdrant/ ChromaDB, or usage of CosmosDB or MongoDB as Vector stores. Knowledge of AI Orchestration, AI evaluation and Observability Tools. Knowledge of Guardrails strategy for LLM. Knowledge on Arize or any other ML/LLM observability tool.

Experience: Experience in building functional platforms using ML, CV, LLM platforms. Experience in evaluating and monitoring AI platforms in production.

About the Role

We are looking for a skilled PAM Consultant with strong expertise in implementing, managing, and optimizing Privileged Access Management solutions. The role involves working with enterprise-level security technologies such as BeyondTrust, Identity & Access Management (IAM), and Single Sign-On (SSO). The ideal candidate should have hands-on experience in deploying and supporting PAM platforms, integrating them with enterprise infrastructure, and ensuring compliance with security policies.

Key Responsibilities

• Design, implement, and maintain Privileged Access Management (PAM) solutions, primarily using BeyondTrust (Bomgar).
• Configure and administer PAM tools to manage privileged credentials, remote access, and secure connectivity.
• Work on privileged remote access management, privileged remote support, and access governance.
• Migrate and decommission insecure remote access tools (e.g., TeamViewer, Bitvise) and enforce secure alternatives.
• Collaborate with network and infrastructure teams to remove unnecessary firewall rules and strengthen access controls.
• Support IAM & SSO initiatives including RSA, CA SiteMinder, and LDAP directory services.
• Provide troubleshooting and support for PAM and IAM environments, including RSA token authentication and 2FA integrations.
• Document technical configurations, policies, and standard operating procedures.
• Ensure compliance with enterprise security policies, audits, and regulatory requirements.

Required Skills & Qualifications

• 5+ years of experience in Identity & Access Management (IAM) and PAM domains.
• Strong hands-on experience with BeyondTrust Privileged Access Management (Bomgar).
• Knowledge of Single Sign-On (SSO), RSA Authentication, and directory services (LDAP, Oracle Directory, Sun One Directory).
• Experience with CA SiteMinder and web application access management.
• Strong troubleshooting and analytical skills for resolving PAM and IAM issues.

Ability to collaborate with cross-functional teams (security, infrastructure, applications

About Us:

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations , clinical named entity recognition and information extraction from clinical notes.

This is a role for highly technical engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, frameworks, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

What you will do at Episource:

You will be responsible for setting an agenda to develop and build machine learning platforms that positively impact the business, working with partners across the company including operations and engineering. You will be working closely with the machine learning team to design and implement back end components and services. You will be evaluating new technologies, enhancing the applications, and providing continuous improvements to produce high quality software.

Required Skills:

• Strong background in analytics, BI or data science deployments is preferable with 2-6 years of experience

• Knowledge of React/Vue, HTML, CSS

• Experience building and consuming APIs 

• Experience with MySQL, MongoDB and MEAN stack 

• Knowledge and experience with serverless architectures is a plus

• Hands-on experience with AWS or any major cloud service provider for deploying solutions

• Experience with Docker or Kubernetes in deploying solutions on the cloud

• Hands-on experience Python, Apache Spark & Big Data platforms to manipulate large-scale structured and unstructured datasets.

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

Job description

A Digital Marketing Executive’s day-to-day responsibilities include lead generation, marketing, handling social media accounts, organizing campaigns on social media platforms, responding to queries from customers with patience on all platforms. The executive must maintain a positive and professional attitude while handling the responsibilities.

Responsibilities:

• Lead generation and handing over the leads to sales department.
• Improve lead generation quality by research on new marketing channels.
• Plan, organize and execute offline and online marketing activities, independently.
• Compose persuasive and compelling content for marketing on various portals.
• Design and implement marketing and referral campaigns to increase leads.
• Establish new partnerships with marketing portals for lead generation.
• Manage social media accounts and improve brand awareness.
• Maintain track of your progress over time by creating monthly reports that summarize key metrics.
• Collaborate closely with the sales team to ensure that customers are being handled effectively and that deals are closing smoothly.

Qualifications:

·       Good communication skills with fluency in English language.

·       To have excellent knowledge of Microsoft Office, email and web searches, along with the ability to quickly and effectively learn new software packages

·       Any Graduate with experience of 2-3 years in relevant field is preferred.

·       Good understanding of CRM software, Property management tool.

·       Digital marketing certifications is a plus.

·       Ability to use Photoshop tools to edit photos appealing to customers.

·       Good experience in handling social media accounts

·       Good knowledge on marketing tools like buffer, hootsuite etc

About Company:

Spericle Group operates companies that specialize in student housing, property management services, construction and the hospitality services in Lincoln, UK for over 20 years. 

Salary:

150 - 200 INR per Hour

Timing: 1.30PM to 10.30PM

Job Type: Full-time

Benefits:

• Work from home

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Roles & Responsibilities: 2-3 years of Experience developing mobile apps.  Have an Experience indeveloping nativeAndroid apps(depth knowledgeof Android SDK, NDK)  Depth knowledgeof SQLite andRoom  Excellentin JAVA, Kotlin language with agooddebugging Skills  Expertin usingAndroid StudioandGit .  Developing universalapplication, which can run on most available androiddevices.  Must have good understanding ofObject-OrientedProgramming  Good eye formobileapp designand productsense  Experience in cross platformToolslike Appcelerator  Internallymotivated, abletowork proficiently both independently and in a team environment.  Good communication skills with both internal teammembers and external business stakeholders  Strong initiativeto find ways to improve solutions,systems, and processes.  Experience ofworking onAndroid Studio.  Good in data structure and Algorithms.  Very Sound knowledge of Android Components.

Candidate Required: • Excellentcommunication skills • ProficientinmobileappUI development and bestpractices • Ability to understand that business needsmay shift yourpriorities and adjustaccordingly • Exceptionalwritten and oral communicationskills. • Exceptional interpersonalskills, with a focus on listening and questioningskills. • Proven analytical and problem-solving abilities. • Ability to effectively prioritizeand execute tasksin ahigh-pressure environment

Job Code: Job Title: AADM Band: 5(a)

Reporting To: Office Head Function – Agency - Sales Department: Agency

JOB SUMMARY:

 Responsible for

Agent Recruitment

Agent Development

Meeting Business goals

KEY RESPONSIBILITIES:

 Develop various sources of agent hiring and build a team of Agents

 Ensure product knowledge by Max Life Insurance ways of training

 Field demonstration (FODs)

 Work closely with Agents on planning and reviewing of activities and goals

 Achievement of monthly, quarterly & yearly business plans

 Ensure Company's product mix sales ration and adhere to the business norms

 Hold periodical customer meet to understand customers' pulse and product needs

 Ensure customer queries are responded to satisfactorily as per Max Life Insurance standard

 Eligibility Criteria: Any Graduate / Post graduate with good experience in sales

OTHER RESPONSIBILITIES:

 HO co-ordination

 Sales promotion activities

 Assist in overall running of the Office

 Experience- 2-6 years in Sales

MINIMUM EDUCATION:

 Graduate preferably with an MBA

MINIMUM/SPECIFIC EXPERIENCE:

 Graduate

 Minimum of 2 years of experience in sales and sales management, recruitment, supervision and

development of people, Preferably in BFSI.

 Should have local market exposure and experience in process driven, quality sales organizations graduate

preferably with an MBA

 Core Java developer responsible for building Java applications. This includes anything between complex groups of back-end services and their client-end (desktop and mobile) counterparts. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality are essential.

Responsibilities:
•Translate application storyboards and use cases into functional applications.

• Design, build and maintain efficient, reusable, and reliable Java code.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Identify bottlenecks and bugs and devise solutions to these problems.
• Help maintain code quality, organization, and automatization.

Skills Needed:

• Java, JPA, Servlets, JAX/RS, JUnit
• Fullstack : Node/Angular/React
• Algorithm,Design Patterns, Data Structures
• TomCat, Wildfly
• MySQL, PostgreSQL
• HTML, JavaScript, jQuery,
• Mobile exposure: Cordova/PhoneGap
• Exposure in E-Commerce or Product based domain
• NoSQL exposure

Loyalty Juggernaut, Inc. (LJI) is a next-generation loyalty and customer engagement solutions enterprise, helping brands re-imagine their loyalty initiatives in #theageofdigitalconsumer.

Headquartered in the Silicon Valley with R & D and Professional Services presence in Hyderabad, India and Distribution offices globally. LJI is founded by customer relationship management experts with decades of experience in delivering world-class technology innovations in CRM, Loyalty, AdTech and consulting for leading global brands across industries. 

LJI delivers GRAVTY – transformational digital platform for loyalty and customer engagement built on Big Data, Micro-services based, Serverless Architecture, AI/ML delivered on the Cloud to help brands execute innovative strategies aimed at attracting, acquiring, rewarding, recognizing, engaging, and leveraging customers in order to maximize revenue, profitability and customer lifetime value.

Visit us at http://www.lji.io/">www.lji.io

LJI is inviting applications for the position of Product Engineer in our R&D Team

YOUR RESPONSIBILITIES 

As a Product Engineer in R&D team, you will  be responsible for end-end Software development life-cycle involving Technical design, implementation, deployment, and support. You will 

• Work actively with Product Specialists, Business Analysts and other stakeholders on the development of cutting-edge product features
• Partner with Customer Success teams to review and implement business requirements
• Build high-quality innovative and reusable code - design and implement new features in cooperation with the enterprise architect
• Conduct software analysis, programming, testing and debugging
• Ensure designs are in compliance with specifications
• Identify production and non-production application issues and support them

OUR TECH STACK

• Java(SpringBoot)
• Python(Django)
• PostgreSQL
• REST, WebServices
• Angular, Javascript, HTML
• Jenkins, Maven, Git, Ansible
• AWS

YOUR PROFILE

1. B.Tech or M.Tech in CSE/IT OR MCA/BCA
2. Strong programming skills
3. Analytical mind and problem-solving aptitude   
4. Excellent communication skills
5. Attention to detail  

OUR OFFERING

1. Opportunity to Innovate with and Learn from a World-class technology team
2. Dabble into the future of technology - Enterprise Cloud Computing, Blockchain, Machine Learning and AI, Mobile, Digital Wallets, and much more...
3. Grow with a fast growing company with global presence and recognition

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work on a remote cross-functional team where you’ll play a critical role in designing, planning, development, deployment and observing your code in production.   
• Develop high performance, highly scalable and accessible web applications. Our web app is used by over 20 million educators, students and parents worldwide.  
• Meet tight deadlines in a rapid application development environment.  
• Collaborate with Product Management, Design, and Operations teams to create and deliver tested features to production.  
• Collaborate with specialists across web, mobile, and operations to achieve a better user experience for our product.  
• Be able to assess and bring in industry information into your decisions and learn new technologies: AWS is releasing new tools every day, there are new open source libraries to vet and you will be a party to helping us vet and pick the best tool for the job.  
• Be willing to work in any area of the codebase if needed, this can include JavaScript/TypeScript/Node, PHP, Java or other technologies.  
• Help staff, build, and form the culture around a team of 5 engineers, a product manager, designer, QAs and associated supporting roles.

Qualifications include:

• Strong CS fundamentals including familiarity with data structures and especially the asynchronous challenges that face JavaScript developers today.   
• Experience developing in at least 2 server side languages (PHP, node.js, …)  
• Experience developing in at least 1 client side JS framework (ReactJS, Angular, …)  
• Experience testing software in alignment with the Test Pyramid.  
• Experience with datastores, either SQL (MySQL preferred) or NoSQL, and the ability to talk deeply about them.  
• Able to identify the source of complex problems occurring as a result of multiple systems interacting (experience with observability tools such as datadog/newrelic is a plus).   
• Experience working on a team of 5 engineers plus supporting roles (e.g. QA, design, etc), preferably as a Senior Software Engineer.  
• Experience with code review, being able to sign-off on another team member’s code ensuring high quality standards.  
• Be self-sustained even when tackling the highest profile, most difficult work across the organization.  
• Willingness to accept responsibility and be accountable not only for your own work but the work of the team as a whole.  
• Experience working with other people’s code, how to dig into it and make tactical changes with minimal side effects.  
• A solid understanding of how to break down user stories and give estimates that include accessibility and security requirements.  
• Be able to see roadblocks far ahead, across many vectors of risk  
• Be a true team player! Ensuring their knowledge and expertise is shared amongst other team members and even cross-team and be willing to seek out opportunities to mentor teammates.  
• A commitment to learning about anything you don’t know on your own and without much supervision.  
• Superior communications, organization and relationship building skills — you’re going to be working on cross-team efforts, so this is essential.  
• Self-motivation as well as ability and desire to learn new technologies, applications, processes, and environments.  
• A belief that delivering code to production is just one step in the process. Observing and owning the code you wrote goes hand in hand with construction.  
• A desire to take on whatever challenge is most important. This could be tackling something you are familiar with, or it could require a deep dive into a whole new world. The key is having the right attitude.