Customer Support executive

We are looking for a Business Development Manager (BDM) who can own the full sales cycle—from lead generation to closure—for IT services and software solutions. This role is remote, but the candidate must be Mumbai-based for client meetings when required.

Key Responsibilities

Lead Generation & Qualification

• Identify and generate B2B leads via LinkedIn, referrals, portals, and inbound enquiries
• Qualify leads based on budget, authority, need, and timelines
• Engage with startups, SMEs, enterprises, and government-linked organizations

Client Interaction & Sales

• Conduct discovery calls and requirement discussions
• Understand business problems and map them to Sehsaa’s tech offerings
• Pitch IT services including:
• Custom software & web development
• Mobile app development (Android/iOS)
• AI, automation, and enterprise solutions

Proposal & Deal Closure

• Coordinate with technical team for scope, pricing, and timelines
• Prepare and present proposals and capability decks
• Handle negotiations and close deals independently

Account & Relationship Management

• Act as the point of contact until project kickoff
• Build long-term client relationships
• Identify upsell and repeat business opportunities

Targets & KPIs

• Monthly revenue closure
• Lead-to-conversion ratio
• Sales pipeline value

Client retention & repeat business

Must-Have

• 2–6 years experience in IT services / software sales
• Proven experience closing B2B deals
• Strong communication and negotiation skills
• Understanding of software development lifecycle
• Comfortable working remotely with outcome-based targets

Good-to-Have

• Experience selling enterprise or government IT solutions
• Exposure to tenders, GeM, or large-ticket projects
• Mumbai-based with ability to attend client meetings if required
• Fixed Salary: ₹35,000 – ₹45,000 per month
• Commission: 5% on revenue received (uncapped)
• Higher commission for higher monthly closures

Job Title: Full Stack Developer – Video Commerce (RealityShop)

Location: Remote

Type: Full-Time

About RealityShop:

RealityShop is a cutting-edge video commerce platform designed to revolutionize the e-commerce experience by integrating shoppable videos into Shopify stores. Our platform helps merchants engage customers through interactive videos that increase conversions and drive sales.

We’re looking for a Full Stack Developer who is passionate about building scalable, user-friendly applications. You'll play a key role in developing and enhancing RealityShop's platform, working with Gadget and Shopify to bring innovative video commerce features to life.

Responsibilities:

• Lead the product and take full ownership of creating and maintaining the product.
• Develop and maintain Gadget-powered applications for RealityShop’s backend and infrastructure.
• Build, test, and deploy Shopify integrations, ensuring seamless functionality between our platform and merchants' stores.
• Collaborate with the product team to design and implement features like UGC content collection, video hosting, file uploads, and custom CTAs.
• Implement responsive, intuitive front-end designs using modern JavaScript frameworks.
• Optimize for performance, ensuring that the video commerce experience is fast and smooth across devices.
• Work on both the front-end and back-end, contributing to overall architecture decisions.
• Integrate RESTful APIs for communication between front-end components and backend services.
• Write clear, maintainable code and participate in code reviews.

Requirements:

• 3+ years of experience in a full stack development role
• Proficient in JavaScript, Node.js, and modern front-end frameworks (e.g., React, Vue).
• Experience with Shopify API development and Shopify app integration.
• Strong understanding of Javascript development practices
• Strong understanding of RESTful API design and development.
• Familiarity with database design and management.
• Experience with Git or other version control systems.
• Excellent problem-solving skills and a strong eye for detail.
• Ability to work independently and as part of a collaborative, remote team.

Nice to Have:

• Prior experience with Shopify or Gadget is not required but preferred.
• Prior experience with Generative AI such as Open AI, Faceswapping, LipSyncing.
• Experience with video hosting and compression technologies.
• Familiarity with video analytics or any other video-based technologies.
• Knowledge of Shopify App Store submission and review processes.

Why Join Us?

• Be part of an innovative startup that’s disrupting the e-commerce space with AI & video commerce.
• Opportunity to work with cutting-edge technologies like Gadget and Shopify in a dynamic, fast-paced environment.
• Remote, flexible work environment with a focus on results and growth.

If you’re ready to make an impact and help shape the future of video commerce, we’d love to hear from you!

What you will do:

• Understand the process of CaaStle business teams, KPIs, and pain points
• Build scalable data products, self-service tools, data cubes to analyze and present data associated with acquisition, retention, product performance, operations, client services, etc.
• Closely partner with data engineering, product, and business teams and participate in requirements capture, research design, data collection, dashboard generation, and translation of results into actionable insights that can add value for business stakeholders
• Leverage advanced analytics to drive key success metrics for business and revenue generation
• Operationalize, implement, and automate changes to drive data-driven decisions
• Attend and play an active role in answering questions from the executive and/or business teams through data mining and analysis

We would love for you to have:

• Education: Advanced degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Business Analytics or related field is required
• Experience: 2-4 years of professional experience
• Proficiency in data visualization/reporting tools (i.e. Tableau, Qlikview, etc.)
• Experience in A/B testing and measure performance of experiments
• Strong proficiency with SQL-based languages. Experience with large scale data analytics technologies (i.e., Hadoop and Spark)
• Strong analytical skills and business mindset with the ability to translate complex concepts and analysis into clear and concise takeaways to drive insights and strategies
• Excellent communication, social, and presentation skills with meticulous attention to detail
• Programming experience in Python, R, or other languages
• Knowledge of Data mining, statistical modeling approaches, and techniques

CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.

Skills

• Excellent communication skills
• Extensive experience in IT recruitment
• Moderate experience in people operations
• Must be an innovative, self-starter with abilities in grievance handling and people management.
• Immediate Joiners preferred

Responsibilities

• Expert in sourcing profiles from job portals social platforms as per requirement.
• Excellent understanding of recruitment processes.
• Screening Resume, line-up for interview follow up.
• Approaching prospective candidates through various communication channels.
• Conduct HR Pre-screening.
• Completing documentation, taking HR interviews, salary negotiation etc.
• Coordination / Pre joining engagement with the candidates till successful on boarding.
• Building the database through References, Buddy Referral Scheme, and Head Hunting.
• Handling employee relations, disciplinary concerns, and grievance handling as per the defined guidelines/policies

We are Looking for:-

• Should have minimum of 2+ years’ experience in IT hiring.
• Excellent written and spoken English.
• Must be proactive, self-driven, and energetic.

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java
• code
• Ensure the best possible performance, quality, and responsiveness of the
• application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Follow best practices in code implementation
• Willing to work on flexible time zones if required

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end
• services
• Strong knowledge of Android UI design principles, patterns, and best
• practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as touch
• Familiarity with the use of additional sensors, such as gyroscopes and
• accelerometers (preferred)
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical
• requirements
• Familiarity with cloud message APIs and push notifications –
• A knack for benchmarking and optimization
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Must have experience in Chat (one to one, group chat, file sharing)
• Knowledge in Google Maps APIs is preferred

Experience: 5+ years

Location: Bangalore

Roles and Responsibilities

• Design and code features in the back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion.
• Strong skills in architecting database models.
• Ability to document your code as this will be an open-core project.
• Ability to write unit, integration, and end to end tests.
• Conduct peer code review.

Must have:

• Strong understanding of Javascript and NodeJS.
• Good understanding of asynchronous programming, callback, and closures.
• Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
• Experience with AWS services like S3, EC2, etc.
• Experience with Docker.
• Should be strong in Postgres database.
• Test driven development and use of frameworks like Mocha, Cypress.
• Strong proficiency in English and writing skills.

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services (AWS, GCP)
• Have created GraphQL APIs or worked with the Apollo framework.
• Have built previous functionality for CRM, marketing, or customer support tools.
• Have worked in open source project previously.