Automation QA Engineer

We’re seeking a highly experienced and certified Salesforce Platform Architect with deep expertise in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging business needs with technical execution, driving digital transformation across CRM initiatives in the organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Requirements:

• 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
• Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Experience with Enterprise Integrations with Salesforce.
• Experience with contact center technologies, including CTI integration, case routing, and service analytics.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• ⁠Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.

Key Responsibilities:

• ⁠Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• ⁠Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise.
• ⁠Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.
• ⁠Design scalable solutions for customer onboarding, relationship management, and service automation.
• ⁠Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Ensure compliance with financial regulations and data privacy standards.
• ⁠Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• ⁠Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI-driven service enhancements

About Planview

As the global leader in work and resource management, Planview makes it easier for all organizations to achieve their business goals. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our solutions span every class of work, resource, and organization to address the varying needs of diverse and distributed teams, departments, and enterprises.

Planview’s 1400+ employees serve over 5,000 customers worldwide through a culture of innovative technology leadership, deep market expertise, and highly engaged communities.

The Internal Audit Manager will execute risk-based audits spanning IT general controls, information security, data privacy, and operational and financial controls under the direction of the Planview leadership. The Internal Audit Manager will perform local audits, risk-based audits, participate in projects across multiple regions, as well as global audits.

Key Areas of Responsibility

•Lead the risk-based annual internal audit program covering Planview’s multi-product SaaS portfolio, shared platform controls and key corporate controls

•Understand key components of risk within the business and products, and ensure these areas are reviewed and tested as appropriate.

•Plan and implement audit process improvement opportunities through the use of technology, data analytics and best practices.

•Effectively communicate with management, external audit, and business leaders, ensuring key findings and risks are shared in a timely and effective manner.

•Optimize internal audit practice and integrate into enterprise operations.

•Participate in major business initiatives, including critical system implementations, and pro-actively advise and facilitate adoption of best practices in governance, risk, and control.

•Understand and adhere to professional auditing standards and maintain current knowledge of required standards and frameworks including, ISO/IEC 27001, ISO/IEC 27701, GDPR and emerging AI governance standards (e.g., ISO/IEC 42001).

•Monitor business changes to ensure a continuously maturing assurance framework.

•Partner with leadership, GRC, and Information Security to evaluate the design and implementation of IT general and automated system controls, configurations, key reports, and other critical controls.

•Provide recommendations and assist in the remediation efforts of control deficiencies. Follow up with control owners to ensure remediation is on track as planned. Communicate status of remediation to leadership where appropriate. Perform audit procedures to confirm remediation.

•Lead and collaborate cross-functionally on investigations, special projects, acquisitions, and integrations, as requested by senior management.

•Assess third-party and vendor risk across the SaaS supply chain, including sub processors and cloud service providers.

•Evaluate governance and controls over the development and use of AI, including data handling, model risk, and alignment with emerging AI assurance frameworks.

Required Skills and Competencies

•Excellent written and verbal communication skills, with a track record of presenting audit issues, risks, and insights to senior leaders.

•Demonstrated ability to prioritize and manage multiple concurrent work streams. 5+ years’ experience performing internal and/or external audits, preferably within a SaaS, technology, or cloud environment.

•Experience building and leading teams, especially in the audit space.

•Professional certification preferred any of these: CISA, CIA, CRISC, CISSP, CPA, ISO 27001 LA or IA.

•Ability to identify and assess operational risks resulting in the development of an effective audit program.

•Excellent critical and strategic thinking skills; comfortable exercising judgment in situations where there is ambiguity or uncertainty.

•Strong analytical and problem-solving skills.

•Mandatory experience auditing cloud environments, in AWS, including familiarity with AWS core services such as IAM, EC2, S3, RDS, VPC, KMS, WAF, CloudTrail, and cloud security best practices.

Engineering Manager – B2B SaaS  

Knowmax is the leading provider of Customer Experience Knowledge Management solutions, revolutionizing how CX knowledge is created, curated, and consumed. We're a fast-growing SaaS startup with a mission to make solving customer problems faster, smarter, and more accessible for employees and agents across global enterprises. 

We’re looking for an Engineering Manager to join our core team in Gurgaon and play a pivotal role in shaping the future of our enterprise platform. 

Who are we looking for? 

An experienced technologist with a strong engineering foundation, a sharp product mindset, and a knack for leading high-performance teams. If you have founding or early-stage startup experience, and enjoy building from the ground up, we’d love to meet you. 

What will you do? 

Provide technical direction and leadership across engineering projects and initiatives 

Lead end-to-end design, development, testing, deployment, and maintenance of our core SaaS platform 

Own engineering roadmaps, set technical goals, and translate product requirements into execution plans 

Ensure code quality with robust review processes, clean coding practices, and architectural best practices 

Mentor engineers, build a collaborative team culture, and grow technical leadership within the team 

Collaborate cross-functionally with Product, Design, QA, and DevOps 

Drive excellence in CI/CD pipelines, cloud architecture, and performance optimization 

Maintain regular tracking of project delivery, timelines, and risks 

Promote a culture of continuous learning, ownership, and innovation 

Skills & Competencies 

8–12 years of experience in software engineering with 5+ years of hands-on development 

2+ years leading engineering teams or managing projects in a B2B SaaS environment 

Proficiency in modern tech stacks – TypeScript, React/Next.js, Node/Nest.js 

Experience with PostgreSQL/MySQL and cloud infrastructure (AWS/OCI) 

Familiarity with Agile methodologies (Scrum/Kanban) 

Strong technical decision-making and people management skills 

Previous founder/founding team experience is a big plus 

You thrive in fast-paced, high-growth environments and are passionate about building great tech 

Why Knowmax? 

Be part of a core leadership team in a high-growth SaaS company 

Shape the tech stack, culture, and product direction from the ground up 

Work closely with passionate founders and cross-functional leaders 

Build a product that solves real-world problems for global enterprises 

If you're ready to drive impact, build world-class tech, and grow with a purpose-driven team—let’s talk. 

Node.js Developer Requirements:

1. Bachelor's degree in computer science, information science, or similar.

2. At least two years' experience as a Node.js developer.

3. Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

4. Knowledge of front-end technologies such as HTML5 and CSS3.

5. Superb interpersonal, communication, and collaboration skills.

6. Exceptional analytical and problem-solving aptitude.

7. Great organizational and time management skills.

8. Availability to resolve urgent web application issues outside of business hours.

• Minimum 2 years experience on MEAN Stack
• Extensive hands-on experience in Node JS/Express/Hapi JS, Moleculer and NoSQL DBs (Mongodb and Redis are preferred)
• Strong coding and designing skills
• Working understanding of Continuous Integration and Continuous Deployment concepts and tools such as (Gitlab CI/CD), Development tools (Git), Application Servers (nginx, Apache)
• Experience in consuming and developing secure RESTful API/web-services
• Comfortable using Unix / Linux machines from command prompt
• As a full-stack architect in the team, you'll bring your ideas to life on a technology stack of Node JS and NoSQL Databases among others.
• We are looking for tech geeks who are hands-on and in love with building scalable, distributed and large web / mobile products.
• You must be an excellent problem solver with passion to self-learn and implement backend technologies
• You would be responsible for the architecture design, code review and technology build and deployment activities of web/mobile applications.
• Own the product development from scratch - Architect scalable, distributed and large scale web and mobile solutions from scratch
• You would be responsible for writing SRS and require strong technical writing and communication skills
• You would be responsible for managing and mentoring your team members and help them advance in their learning and career goals
• Ensure test driven development (TDD) methodologies are deployed to execute project
• Define and ensure right coding practices
• Code for fresh development and to troubleshoot and resolve issues
• Lead web development efforts, including hiring, mentoring and advising peers

Responsibilities

1. Collaborate with teammates to define, design, and shape new features.

2. Design and develop backend API microservices using Node.js.

3. Design and develop applications in an AWS and GCP environment.

4. Design and implement low-latency, high-availability, and performant applications.

5. Write reusable, testable, and efficient code.

6. Troubleshoot, debug, and upgrade the software.

Requirements

1. Solid experience in Node.js.

2. Good experience using frameworks such as Express.JS or Restify.

3. Willing to learn HapiJS.

4. Hands-on experience with JavaScript Development.

5. Able to work independently and carry out a task to achieve the design goal with minimal supervision.

6. Good programming skills and communications.

Requirements:

• Understanding of fundamental design principles for building a scalable application in the web/win platform.
• Proven experience as a .NET Developer or Application Developer.
• Hands-on experience in ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
• Hands-on experience of at least one of the .NET languages (e.g. C#, Visual Basic .NET).
• Familiarity with architecture styles/APIs (REST, RPC).
• Excellent troubleshooting and communication skills.