FrontM Limited

Who are we?

We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.

Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.

We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.

Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.

Who are we looking for?

We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.

This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.

This is a hands-on role for someone who enjoys sales operations, customer success and execution.

Key Responsibilities

Lead Generation and Cold Calling

• Identify, research and qualify new sales leads.
• Conduct cold calls and follow-up calls with prospective customers.
• Maintain professional communication with prospects across phone, email, WhatsApp and LinkedIn.
• Book meetings and demos for senior sales team members.
• Track lead status and next steps clearly in the CRM.

CRM and Sales Data Management

• Create, maintain and update CRM records for leads, customers, contacts, opportunities and orders.
• Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
• Keep customer and vessel data accurate and up to date.
• Prepare weekly sales pipeline and activity reports.
• Support sales forecasting and order tracking.

Lead-to-Order Coordination

• Support the sales team in moving leads through the pipeline.
• Follow up on proposals, pricing, commercial queries and customer confirmations.
• Coordinate internal approvals, documentation and customer onboarding requirements.
• Ensure handover from sales to delivery is clear and complete.
• Track trial accounts, pilots, activations and customer commitments.

Order-to-Cash Support

• Coordinate order confirmation, customer documentation and billing information.
• Work with finance to support invoicing, payment follow-up and revenue tracking.
• Monitor order status from confirmation through to activation and payment.
• Support renewal tracking, upsell opportunities and customer account updates.
• Maintain clear records of commercial terms, purchase orders and invoice status.

Logistics and Customer Operations

• Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
• Liaise with customers, vessel contacts, agents and internal delivery teams.
• Ensure activations, licences, customer access and support processes are completed on time.
• Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.

Skills and Experience

Essential

• 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
• Strong communication skills, especially over phone and email.
• Comfortable making cold calls and following up with prospects.
• Good CRM discipline and attention to detail.
• Strong Excel / Google Sheets skills.
• Ability to manage multiple leads, customers and tasks at the same time.
• Commercial mindset with strong follow-through.
• Comfortable working with sales, finance, logistics and customer success teams.

Preferred

• Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
• Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
• Experience handling order management, invoicing coordination or customer onboarding.
• Familiarity with LinkedIn prospecting and sales outreach tools.

Ideal Candidate Profile

You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.

You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.

Key Success Measures

• Number of qualified leads created and followed up.
• CRM accuracy and completeness.
• Speed and quality of lead follow-up.
• Conversion support from lead to order.
• Timely order processing and activation coordination.
• Reduction in delays between order confirmation, invoicing and payment.
• Clear reporting on sales pipeline, customer status and revenue progress.

Reporting Line

The role will report to CCO and will work closely with sales, customer success, finance and operations teams.

Why Join Us

This is an opportunity to be part of a growing technology company where sales execution, customer success and operational discipline directly contribute to business growth. The role offers strong exposure to B2B sales, customer operations, commercial processes and revenue management.

Job Opportunity: iOS Developer at FrontM

Location: Bangalore

Experience: 3–6 years

Education: B.E/B.Tech in Computer Science or related field

Salary: Above market standards

Career growth: Long-term opportunity with potential to evolve into lead mobile architect roles

About FrontM

FrontM builds software solutions for frontline workforces, with a strong focus on the maritime industry. Our platform supports mobile, web and specialised onboard use cases, including communication, collaboration, welfare, learning, healthcare and operational tools.

The platform is used in remote and bandwidth-constrained environments, so our mobile applications must be reliable, lightweight and carefully optimised.

Role Summary

As an iOS Developer, you will build and maintain core features of the onship iOS application.

You will work on scalable iOS architecture, real-time communication features, messaging, notifications, media experiences and performance optimisation for environments with limited connectivity.

This role requires strong iOS fundamentals, hands-on experience with Swift and Objective-C and the ability to build reliable applications for iPhone and iPad users.

Key Responsibilities

Application Development — 60%

• Develop and maintain iOS applications using Swift and Objective-C
• Build responsive, clean and reliable iOS user interfaces
• Implement messaging, notifications, calling, video calling and media-related features
• Integrate REST APIs, WebSockets and real-time communication services
• Optimise app behaviour for low bandwidth and intermittent connectivity
• Maintain compatibility across supported iOS and iPadOS versions
• Work with product, design and backend teams to deliver stable features

Platform & Architecture Development — 25%

• Design and maintain reusable iOS components
• Implement modular architecture for scalable feature development
• Work with iOS frameworks such as UIKit, SwiftUI, Foundation, AVFoundation and Core Data
• Integrate third-party SDKs where required
• Improve application performance, memory usage and startup time
• Support secure authentication, token handling and local storage
• Contribute to build, release and deployment processes

Reliability, Performance & Quality — 15%

• Write unit tests and UI tests
• Perform code reviews and maintain code quality standards
• Diagnose crashes, memory leaks and performance bottlenecks
• Use profiling and debugging tools such as Instruments, Xcode Debugger and Console
• Support App Store and enterprise distribution releases
• Maintain clear technical documentation where required

Required Technical Skills

iOS Development

• Strong experience with Swift
• Working knowledge of Objective-C
• Strong understanding of iOS SDK and Apple development ecosystem
• Experience with UIKit and/or SwiftUI
• Good knowledge of iOS app lifecycle, background modes and permissions
• Experience with push notifications and deep linking

Networking & APIs

• REST API integration
• WebSocket-based communication
• JSON parsing and API error handling
• Offline handling, retry logic and network state management
• Secure handling of authentication tokens and local data

Communication & Media Features

• Experience with audio/video calling features
• Familiarity with VoIP push notifications
• Experience with CallKit is a plus
• Experience with AVFoundation or WebRTC is a plus
• Experience with messaging, chat or real-time communication apps is preferred

Performance & Platform Knowledge

• iOS lifecycle and memory management
• App performance profiling using Instruments
• Debugging crashes and production issues
• App optimisation for low bandwidth environments
• Experience deploying apps through App Store Connect and enterprise distribution

Tools & Development Practices

• Xcode
• Git
• CocoaPods and/or Swift Package Manager
• CI/CD pipelines for iOS builds
• Firebase, Crashlytics or similar crash reporting tools
• Agile development practices

Personal Attributes

• Strong problem-solving skills
• Attention to detail in UI behaviour and performance
• Ability to work independently and ship reliable code
• Clear communication and collaborative mindset
• Comfortable working in fast-moving engineering teams
• Willingness to work on real-world operational use cases

Why join FrontM?

Long-Term Career Growth

Opportunity to work on complex mobile platforms used across global operations, with scope to grow into senior engineering or mobile architecture roles.

Engineering Challenges That Matter

Build mobile applications that need to work reliably in remote environments, limited connectivity and demanding operational conditions.

Meaningful Impact

Your work will directly support frontline professionals by improving access to communication, information and operational tools.

Apply Now

Join a team focused on building reliable software for real-world use cases and contribute to technology used across the global maritime workforce.

Location: Bangalore preferred / Hybrid as applicable

Experience: 3+ years

Education: B.E/B.Tech in Computer Science, Engineering or a related technical discipline

Salary: Above market standards, flexible for the right candidate

Career growth: Long-term opportunity with potential to lead DevOps architecture and cloud platform operations

About FrontM

FrontM builds software platforms for frontline workforces operating in remote and low-connectivity environments, with a strong focus on the maritime industry. The platform supports communication, collaboration, healthcare, learning, welfare and operational workflows across mobile, web, kiosk and connected device environments.

The platform runs across cloud infrastructure, constrained networks and specialised customer environments, requiring reliable DevOps practices, strong observability, secure architecture and careful operational discipline.

Role Summary

As a Senior DevOps Engineer, you will take ownership of FrontM’s AWS cloud infrastructure, CI/CD pipelines, platform reliability and technical operations. You will work closely with the VP of Delivery, CTO and CEO to maintain secure, scalable and high-availability infrastructure for FrontM’s production systems.

This role requires strong hands-on DevOps experience, broad AWS knowledge, Kubernetes experience and the ability to troubleshoot complex networking and production issues across multi-domain SaaS environments.

Key Responsibilities

Cloud Infrastructure & DevOps Architecture (≈45%)

· Own, maintain and improve AWS cloud infrastructure for FrontM platforms

· Create and maintain Terraform scripts for infrastructure deployment and management

· Manage Kubernetes workloads deployed within AWS EKS

· Support multi-zone AWS infrastructure design for availability, resilience and scale

· Maintain AWS services including Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda

· Contribute to DevOps architecture planning in line with FrontM’s platform roadmap

CI/CD, Operations & Platform Reliability (≈35%)

· Build, maintain and improve CI/CD pipelines for backend and platform services

· Oversee technical operations with hands-on administration, monitoring and release support

· Ensure continuous server uptime, stability, performance and maintainability

· Debug, respond to and restore system outages in production and staging environments

· Improve observability across infrastructure and applications, including migration from Elastic stack to logz.io

· Support backend stability, scale and performance across Node.js, Java and related services

Security, Networking & Production Support (≈20%)

· Maintain AWS security configurations, access controls and monitoring practices

· Support complex networking requirements across multi-domain SaaS implementations

· Troubleshoot network, infrastructure and access issues with internal teams and customer-side users

· Work with backend teams to support API integrations and infrastructure abstractions for complex requirements

· Document operational procedures, incident findings and technical support steps clearly

Required Technical Skills

Cloud Infrastructure & AWS

· Strong hands-on experience with AWS infrastructure and cloud operations

· Experience with Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda

· Experience with AWS security setup, monitoring and multi-zone infrastructure

· Ability to manage infrastructure using Terraform

Kubernetes, CI/CD & Observability

· Strong experience with Kubernetes, preferably AWS EKS

· Extensive CI/CD and DevOps experience

· Experience with infrastructure observability and application monitoring tools

· Ability to diagnose production bottlenecks, server failures and performance issues

Backend, Networking & SaaS Operations

· Experience supporting Node.js, Java and backend system procedures for stability and scale

· Good understanding of APIs, integrations and backend service dependencies

· Experience with complex networking and multi-domain SaaS implementations

· Ability to troubleshoot technical issues with non-technical end users

Nice to Have

· Experience with MongoDB clusters in MongoDB Atlas

Personal Attributes

· Strong ownership mindset for uptime, reliability and production stability

· Practical problem-solving approach with the ability to act quickly during incidents

· Clear written and spoken communication in English

· Ability to work independently and coordinate with senior management when required

· Comfortable working in fast-moving engineering teams

· Attention to detail in security, monitoring, documentation and operational processes

Why join FrontM?

Long-Term Career Growth

Opportunity to work on cloud infrastructure used by global maritime and remote workforce customers, with scope to grow into DevOps architecture and platform leadership roles.

Engineering Challenges That Matter

Work on infrastructure that supports applications used in remote, low-bandwidth and operationally demanding environments.

Broad Technical Ownership

Take responsibility across cloud infrastructure, Kubernetes, CI/CD, observability, networking, security and production reliability.

Apply now

Join a team focused on building reliable software infrastructure for real-world use cases and contribute to systems used across the global maritime workforce.