Customer Success Manager

at Tatvic

Posted by Jenny David

Mylo is a platform for new and expecting mothers to connect with each other and get trustworthy information and guidance. We're on a mission to help raise healthy and happy families. We started our journey around 1 year ago and have raised seed funding. We're on a high growth path and are looking for ambitious and energetic people to join us in our mission. If you do join us, you are assured the fastest learning path there is in the consumer internet space!

Analytics@Pharmeasy wants to enable data driven decision making for achieving the core business objective of the company to make healthcare accessible & affordable to everyone. This would essentially require rigorous efforts being put into all domains of analytics from data collection to data extraction to data cleaning to data wrangling to descriptive analytics and eventually drawing business insights and communicate the same to the relevant business teams. We want to make analytics an integral part of every decision making at Pharmeasy because in today’s world subjectivity is something that is limited to academia and data can answer most of the questions Role Details A Sr. Business Analyst would be responsible for working closely with the Business Teams and helping them in making data driven decisions. This would require cross-communication between the Business Team, Product Team& Data Engineering as well. Apart from solving the business problem at hand, a Sr. Business Analyst would also be responsible for sharing insights and learnings basis the data exploration/ mining and convert these into clear action points and ensure that the same are being worked upon Responsibilities •Getting business requirements from the respective Business Teams, identifying the underlying business case and building a generalized solution •Extracting & Exploring the data from database and other sources that may exist, cleaning the data for any issues/ missing values also needs to be owned upon • Converting the cleaned data into actionable insights and sharing the same with relevant audience • Automation of data problems/ solutions that occur recursively • Flagging to Data Engineering in case of data sanity issues are to be seen • Ensure that the action insights shared with the business teams are worked upon • Knowledge sharing & mentoring within the team and outside if required Desired Skills/Experience • Proficient in MySQL & PostgreSQL, ability to handle complex/ inner queries • Hands-on with Microsoft Excel (basic data cleaning, pivoting and data exploration) • Must have worked on any one Data Visualization Tool (Tableau, Qlikview, Qliksense, Spotfire, PowerBIetc) • In-depth knowledge of atleast one of the Web/ Marketing Analytics tools like Google Analytics, Google Adwords, Clevertap, Omniture, Facebook Adwords etc is a must • Basic automation skills using Google Sheets or Microsoft Excel are expected • Proficiency of handling, cleaning, exploration, modelling on data in R/Python • Must have worked on Consumer Analytics like segmentation, churn prediction, conversion funnels etc • Communication skills to get the business requirements and give out the final insights • Data Inquisitiveness • 2-5 years of work experience in the relevant field, preferably in a consumer facing company

Software Business Analyst freshers Frehser BE - With higher Academics percentage Or BSC with excellent educational background. Planning and monitoring. Eliciting requirements. Requirement Gathering Strong Communication Skill

Researching possible software solutions to increase work efficiency Interpreting data about client policies and workflows Supporting project teams during the analysis and planning stages of software development Working on other project phases like implementation and testing Facilitating a successful release handover Complying with regulations and preparing for assessments for requirements Estimating costs and time requirements of projects Evaluating risks and predicting potential problems Developing quality assurance practices and assessments Establishing deliverables Writing reports, instructions, and specifications and creating flowcharts Determining risk and return on investment for shareholders Acting as a liaison between the business and its Information Technology (IT) department Acting as a liaison between the business and its clients Using spreadsheets to record data on a project Evaluating Key Performance Indicators Modifying the business plan Facilitating meetings and educational workshops for team members Acquiring knowledge of products or services provided by the business