Customer Success Manager

Description:

At PGAGI, we believe in a future where AI and human intelligence coexist in harmony, creating a world that is smarter, faster, and better. We are not just building AI; we are shaping a future where AI is a fundamental and positive force for businesses, societies, and the planet.

Position Overview :

PGAGI Consultancy Pvt. Ltd. is looking for a UI/UX Designer (0–2 years experience) who is passionate about building intuitive, scalable, and user-centric digital experiences. This role is ideal for someone who understands design fundamentals and is eager to leverage modern tools like Figma and AI-powered design assistants (e.g., Stitch) to accelerate design workflows.

You will work closely with product, frontend, and AI teams to design interfaces that are not only visually appealing but also practical, consistent, and easy to implement.

Responsibilities

UI/UX Design & Execution:

• Design clean, modern, and user-friendly interfaces for web applications.
• Create wireframes, high-fidelity designs, and interactive prototypes using Figma.
• Ensure consistency across components, layouts, typography, and color systems.

User Experience & Problem Solving:

• Understand product requirements and translate them into intuitive user flows and experiences.
• Design for different states, including empty states, error states, and loading states.
• Simplify complex workflows into clear and usable interfaces.

AI-Assisted Design Workflow:

• Leverage AI tools (e.g., Stitch) to speed up design iterations and ideation.
• Use AI as an enhancement tool while maintaining strong design judgment and decision-making.
• Continuously explore new AI-driven design tools and workflows.

Collaboration with Engineering:

• Work closely with frontend developers to ensure designs are feasible and efficiently implemented.
• Provide design specifications, assets, and guidelines for development.
• Iterate on designs based on technical constraints and feedback.

Design System & Consistency:

• Contribute to building and maintaining a scalable design system.
• Ensure reusable components and consistent UI patterns across projects.

Feedback & Iteration:

• Take feedback from internal teams and improve designs iteratively.
• Identify usability issues and proactively suggest improvements.

Requirements

• 0–2 years of experience in UI/UX design (internships or freelance work included).
• Strong understanding of design fundamentals (spacing, typography, hierarchy, consistency).
• Hands-on experience with Figma (mandatory).
• Basic understanding of user flows, wireframing, and prototyping.
• Awareness of responsive design principles.
• Ability to explain design decisions clearly (not just create visuals).
• Willingness to learn and adapt to AI-driven design workflows.
• Good communication and collaboration skills.

Good to Have

• Exposure to AI design tools (e.g., Stitch or similar).
• Basic understanding of frontend development (HTML/CSS concepts).
• Experience designing dashboards, chat interfaces, or SaaS products.
• Familiarity with design systems and component-based design.

What We’re Looking For

• Someone who thinks before designing, not just creates visually appealing screens.
• Ability to balance speed (using AI tools) with quality (strong UX thinking).
• A designer who can adapt, learn quickly, and grow with the company.
• Strong ownership mindset and attention to detail.

Why Join Us?

• Work at the intersection of AI + Product + Design
• Opportunity to shape real-world AI-powered applications
• Fast learning environment with high ownership
• Exposure to cutting-edge tools and workflows

Strong sales executive profile

Mandatory (Experience 1): Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

Mandatory(Exclusion) : Profiles with Only EdTech background will not be considered.

Job Description: Senior Technical Consultant

Job Title: Senior Technical Consultant, Dynamics 365 Finance & Operations

Experience: 12+ Years

Location: Hyderabad

Job Summary:

We are looking for a senior-level Technical Consultant to lead the technical design, development, and architecture of our Microsoft Dynamics 365 Finance & Operations solutions. As a technical authority, you will translate complex functional requirements into robust, scalable, and high-performance applications. This is a hands-on leadership role that requires a balance between deep technical development (approx. 60%) and solution architecture/mentorship (approx. 40%). The ideal candidate has over a decade of experience, mastery of the D365 F&O technical framework, and expertise in extending the platform using Azure services, Power Platform, and custom AI agents via Copilot Studio.

Key Responsibilities:

• Technical Architecture & Design: Lead the technical design of customizations, integrations, and data migration strategies, ensuring all solutions adhere to Microsoft's extension-based, cloud-first best practices.
• Custom Development & AI Extensibility: Develop complex features using X++, C#, and the extension framework. Create and extend AI-powered functionalities by building custom agents in Copilot Studio and integrating with Azure AI Services.
• System Integration: Architect and build real-time and asynchronous integrations using OData, Custom APIs, Logic Apps, and Dual-write.
• Performance Engineering & Optimization: Proactively monitor, diagnose, and resolve performance issues. Conduct code reviews and optimize X++ queries, batch processes, and integrations to ensure application health.
• DevOps & Environment Management: Own the Azure DevOps CI/CD pipeline, including build automation, code branching (Git), and release management via Lifecycle Services (LCS).

Projects You'll Work On:

• Leading the technical delivery of multi-country D365 F&O rollouts.
• Architecting custom AI-powered workflows to automate financial reconciliation and supply chain forecasting.
• Building complex, real-time integrations between D365 F&O and third-party logistics, e-commerce, and CRM platforms.

Required Technical Skills and Qualifications:

• 12+ years of software development experience, with at least 8 years focused on Dynamics AX / D365 F&O.
• Expert-level proficiency in X++, C#, .NET, Visual Studio, and Azure DevOps.
• Hands-on experience with Logic Apps, Azure Functions, OData, Power Platform, and the Data Management Framework (DMF).
• Proven track record leading the technical delivery of at least three large-scale, enterprise D365 F&O implementations.
• Preferred Certifications:
• Dynamics 365: Finance and Operations Apps Developer Associate
• Dynamics 365: Finance and Operations Apps Solution Architect Expert
• Azure Developer Associate (AZ-204)

Experience in SAP SAC

Experience in end to end implementations

Experience in Configuring SAC to connect and integrate with SAP BW, SAP HANA, and other data sources

Experience in Design and optimize data models in SAP BW, ensuring data is structured efficiently for reporting and analytics

Experience in Implementing data extraction, transformation, and loading (ETL) processes from various sources into SAP BW.

Experience in data modeling, data integration, and reporting using SAP BW and SAP HANA

Experience in Financial Consolidation and Group Reporting.

Experience in Documentation

Experience in Understanding of report building, setting up dimensions and hierarchy, ETL and UAT

“Share Happiness Serve Happiness”

JOB DESCRIPTION –MICE EXECUTIVE

Job Code Grade

Reports to

: MICE (Meetings, Incentives, Conferences, and Events) Executive : G-3 “A”

Department

: Managing Director / CEO

JOB OVERVIEW

We are seeking a dynamic and detail-oriented MICE Executive to plan, coordinate, and manage corporate and group events for our restaurant chain. The ideal candidate will have 2-3 years of experience in event management, hospitality, or a related field, with strong organizational and communication skills to deliver exceptional experiences for our clients.

Key Responsibilities

 Event Planning & Coordination:

o Plan and execute MICE events, including meetings, corporate gatherings, incentives, and conferences in collaboration with clients and restaurant teams.

o Ensure seamless coordination of food and beverage services, seating arrangements, and venue setup.

 Client Engagement:

o Act as the primary point of contact for clients to understand event requirements and tailor services accordingly.

o Build and maintain strong relationships with corporate clients and partners.

 Vendor & Stakeholder Management:

o Collaborate with internal teams and external vendors for event logistics, including decor, equipment, and entertainment.

o Negotiate contracts and manage budgets effectively.

 Sales Support:

o Work closely with the sales and marketing teams to drive MICE-related business. o Provide creative input for marketing materials and promotions targeted at MICE clientele.

 Quality Assurance:

o Oversee event execution to ensure adherence to quality standards and guest satisfaction. o Handle last-minute changes or challenges efficiently while maintaining professionalism.

 Reporting & Documentation:

o Maintain detailed records of events, client preferences, and feedback to improve future offerings.

o Prepare post-event reports, including financial performance and client feedback summaries.

Qualifications

 Experience: 2-3 years of experience in event management, hospitality, or a similar role (restaurant experience is a plus).

 Education: Bachelor's degree in Hospitality, Event Management, or related fields preferred.

 Skills:

o Strong organizational and time management skills. o Excellent verbal and written communication. o Proficiency in MS Office; familiarity with event management software is an advantage. o Ability to multitask and work in a fast-paced environment.

: Marketing

Job Description:

We are seeking a skilled Software Developer to join our growing team in Cybercity. The primary responsibility of this role is to deliver a fully functional application based on Figma designs. While API integration is not an immediate requirement, it will follow later in the development process. The chosen candidate will work with React and Redux for the frontend development and utilize dotnet 8 API backend. 

Key Responsibilities:

1. Translate Figma designs into a fully functional and responsive web application.
2. Develop the frontend using React and implement state management with Redux.
3. Ensure the application meets design specifications, including UI/UX requirements.
4. Collaborate with the team to plan and execute the development process effectively.
5. Write clean, maintainable, and efficient code.
6. Perform thorough testing and debugging to identify and resolve issues.
7. Document the codebase and provide clear code comments for future reference.
8. Work closely with the team to coordinate API integration when it becomes necessary.
9. Work closely with the DevOps and QA team to ensure the application deploys and runs as expected.
10. Stay updated with industry best practices and technologies in software development.

Qualifications:

• Proven experience in developing web applications using React and Redux.
• Strong proficiency in JavaScript and ES6+.
• Experience with version control systems (e.g., Git).
• Ability to work independently and as part of a collaborative team.
• Attention to detail and a commitment to delivering high-quality code.
• Excellent problem-solving skills and a proactive attitude.
• Effective communication skills.
• Familiarity with Figma or other design tools is a plus but not mandatory.
• Familiarity with Dotnet for API development is a plus but not mandatory.

Person should be with degree in B.E/ B. Tech in Mech./ Electronics/ Electrical/ Production with 2-year prior experience in sales. Must have DL can drive his two-wheeler/4 wheeler for a sales call.

Experience in IIOT sales preferred.  

1. Basic understanding of Consultative and technical Sales, and IIoT(Industry 4.0)
2. Sales prospecting in the Manufacturing Industry and prior experience in sales for Industrial consumables/ M/c Tools/ software/ Industrial projects will be preferable.
3. Qualification of the prospects and visit /meeting for Sales Process movement.
4. Coordination with Presale for solutions and technical proposal making.
5. Building and enhancing the Pipeline of Qualified Prospects for Digital Transformation initiatives/ OEE/ CBMS/ Utility monitoring etc.
6. Working and ensuring to achieve revenue targets on a quarterly/yearly basis.
7. Capable of discussing with CXO for Meetings requests for commercial qualification of the opportunity.
8. Open for Travel.

• Gather benchmark data about jobs, compensation and benefits
• Map out salary ranges for our open positions
• Calculate retention, turnover and internal mobility rates
• Report on key recruiting metrics like time to fill and hiring costs
• Assist hiring managers in designing hiring and training plans
• Forecast costs by department and help create budgets
• Analyze employees’ answers to internal surveys (like job satisfaction surveys)
• Assess results from our employee performance reviews
• Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures

• Work experience as an HR Analyst or similar role
• Experience using Human Resources Management Systems
• Excellent analytical skills
• Ability to create detailed spreadsheets, charts and presentations
• Good research abilities
• Familiarity with HR operations including hiring, payroll and employee benefits
• BSc in Human Resources, Business Administration or relevant field