Customer Success Manager

About QX: The QX Impact was launched with a mission to make A.I accessible and affordable and deliver AI Products/Solutions at scale for the enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights, businesses will continue to face challenges to better understand their customers and even lose them; Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization. Job Summary: We are seeking an experienced and driven Technical Project Manager / Technical Delivery Manager to lead complex, high-impact data analytics and data science projects for global clients. This role demands a unique blend of project management expertise, technical depth in cloud and data technologies, and the ability to collaborate across cross-functional teams. You will be responsible for ensuring the successful delivery of data platforms, data products, and enterprise analytics solutions that drive business value. Key Responsibilities: Project & Delivery Management • Lead the full project lifecycle for enterprise-scale data platforms—including requirement gathering, development, testing, deployment, and post-production support. • Own the delivery of Data Warehousing and Data Lakehouse solutions on cloud platforms (Azure, AWS, or GCP). • Prepare and maintain detailed project plans (Microsoft Project Plan) and align them with the Statement of Work (SOW) and client expectations. • Utilize hybrid project methodologies (Agile + Waterfall) for managing scope, budget, and timelines. • Monitor key project KPIs (e.g., SLA, MTTR, MTTA, MTBF) and ensure adherence using tools like ServiceNow. Data Platform & Architecture Oversight • Collaborate with data engineers and architects to guide the implementation of scalable Data Warehouses (e.g., Redshift, Synapse) and Data Lakehouse architectures (e.g., Databricks, Delta Lake). • Ensure data platform solutions meet performance, security, and governance standards. • Understand and help manage data integration pipelines, ETL/ELT processes, and BI/reporting requirements. Client Engagement & Stakeholder Management • Serve as the primary liaison for US/UK clients; manage regular status updates, escalation paths, and expectations across stakeholders. • Conduct WSRs, MSRs, and QBRs with clients and internal teams to drive transparency and performance reviews. • Facilitate team meetings, highlight risks or blockers, and ensure consistent stakeholder alignment. Technical Leadership & Troubleshooting • Provide hands-on support and guidance in data infrastructure troubleshooting using tools like Splunk, AppDynamics, and Azure Monitor. • Lead incident, problem, and change management processes with data platform operations in mind. • Identify automation opportunities and propose technical process improvements across data pipelines and workflows. Governance, Documentation & Compliance • Create and maintain SOPs, runbooks, implementation documents, and architecture diagrams. • Manage project compliance related to data privacy, security, and internal/external audits. • Initiate and track Change Requests (CRs) and look for revenue expansion opportunities with clients. Continuous Improvement & Innovation • Participate in and lead at least three internal processes: optimization or innovation initiatives annually. • Work with engineering, analytics, and DevOps teams to improve CI/CD pipelines and data delivery workflows. • Monitor production environments to reduce deployment issues and improve time-to-insight. Must Have: • 10+ years of experience in technical project delivery, with strong focus on data analytics, BI, and cloud data platforms. • Strong hands-on experience with SQL and data warehouse technologies like Snowflake, Synapse, Redshift, BigQuery, etc. • Proven experience delivering Data Warehouse and Data Lakehouse solutions. • Familiarity with tools such as Redshift, Synapse, BigQuery, Databricks, Delta Lake. • Strong cloud knowledge with Azure, AWS, or GCP. • Proficiency in project management tools like Microsoft Project Plan (MPP), JIRA, Confluence, and ServiceNow. • Expertise in Agile project methodologies. • Excellent communication skills—both verbal and written—with no MTI or grammatical errors. • Hands-on experience working with global delivery models (onshore/offshore). Good-to-Have: • PMP or Scrum Master certification. • Understanding of ITIL processes and DataOps practices. • Experience managing end-to-end cloud data transformation projects. • Experience in project estimation, proposal writing, and RFP handling. Competencies: • Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications. • Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Customer Focus - Building strong customer relationships and delivering customer-centric solutions. • Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Why Join Us? • Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions. • Work on impactful projects that make a difference across industries. • Opportunities for professional growth and continuous learning. • Competitive salary and benefits package. Application Details Ready to make an impact? Apply today and become part of the QX Impact team!

🎯 Role Overview

We are a UK-based SaaS company powering online ordering, POS, and mobile apps for restaurants and takeaways. We already serve 1200+ clients on our legacy platform and are migrating to a modern Python-Django, React, Flutter, microservices stack hosted on OVH Cloud.

We’re looking for a hands-on Senior Architect/Lead based in India (preferably Kerala) who can:

• Audit and stabilize our current build,

• Deliver MVP in weeks, not months,

• And evolve into the future CTO of the company.

This role is high-impact: you’ll work closely with the UK leadership team and lead a growing India-based engineering group.

🛠️ Key Responsibilities

• Architecture & Ownership

• Review and refactor existing codebase (Django backend, Flutter apps, React admin).

• Define clean architecture, APIs, and service boundaries.

• Simplify into a stable MVP (modular monolith first, microservices later).

• Delivery Management

• Enforce agile sprints (2-week cycles).

• Set up CI/CD pipelines, test automation, QA cycles.

• Ensure smooth and secure deployments on OVH cloud.

• Hands-On Development

• Lead by example — write/refactor core backend/frontend code.

• Mentor and guide 3 in-house developers (transitioning from PHP/Opencart).

• Scaling & Future Roadmap

• Prepare system for multi-language support, payments, POS integrations.

• Define a 12–24 month tech roadmap aligned with business goals.

• Explore AI-assisted coding/testing to boost team productivity.

• Leadership

• Act as technical counterpart to business leadership in the UK.

• Build and lead a strong India-based engineering team as we scale.

✅ Required Skills & Experience

• 7–10 years professional development experience, with at least 3 years leading teams or projects.

• Strong hands-on expertise in:

• Python-Django (backend, APIs, ORM, migrations)

• Flutter (cross-platform apps)

• React (admin dashboards)

• DevOps (CI/CD, Docker, cloud deployments)

• Proven track record of shipping SaaS products from MVP → production.

• Experience cleaning up/refactoring messy codebases.

• Ability to mentor mid-level and junior devs.

• Bonus: Experience with restaurant/retail tech, POS, or fintech/payments.

🚀 Desirable Traits

• Pragmatic “builder” mindset → knows how to cut complexity and ship fast.

• Hands-on problem solver, not just a PowerPoint architect.

• Ambition to grow into CTO role (lead a larger tech org, own platform strategy).

• Strong communicator — can bridge between UK business team and India dev team.

💼 What We Offer

• Competitive salary for senior-level (₹12 -  ₹18 lakhs INR / year depending on experience).

• Future CTO track opportunity.

• Chance to lead the rebuild of a SaaS platform already trusted by 1200+ businesses.

• Direct collaboration with UK leadership, high ownership and visibility.

📌 How to Apply

Send CV + GitHub/LinkedIn. In your cover note, describe:

• A time you had to rescue a struggling project.

• Your experience with Django + Flutter + React in one product.

• Why you’d want to grow into CTO responsibilities.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         5+ years of professional production and development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns Experience with professional production cloud (AWS preferred).

·         Experience with RESTful Services and APIs.

What You Can Expect from Us:

Here at Nomiso, we work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do, at all levels of the company. Let’s make your career great!

Position Overview: 

The Principal Cloud Network Engineer is a key interface to Client teams and is responsible to develop convincing technical solutions. This requires them to work closely with clients for multiple partner-vendors teams to architect the solution. 

This position requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. You are required to anticipate, create, and define an innovative solution which matches customer’s needs and the clients tactical and strategic requirements.

Roles and Responsibilities:

• Design and implement next-generation networking technologies
• Deploy/support large-scale production network
• Track, analyze, and trend capacity on the broadcast network and datacenter infrastructure
• Provide Tier 3 escalated network support
• Perform fault management and problem resolution
• Work closely with other departments, vendors, and service providers
• Perform network change management, support modifications, and maintenance
• Perform network upgrade, maintenance, and repair work
• Lead implementation of new systems
• Perform capacity planning and management
• Suggest opportunities for improvement
• Create and support network management objectives, policies, and procedures
• Ensure network documentation is kept up-to-date
• Train and assist junior engineers.

Must Have Skills:

    Candidates with overall 10+ years of experience in the following:

• Hands-on: Routers/Switches, Firewalls (Palo Alto or similar), Load Balancer (RTM, GTM), AWS (VPC , API Gateway , Cloudfront , Route53, CloudVAN, Directconnect, Privatelink, Transit Gateway ) Networking, Wireless.
• Strong hands-on coding/scripting experience in one or more programming languages such as Python, Golang, Java, Bash, etc. 
• Networking technologies: Routing Protocols (BGP, EIGRP & OSPF, VRFs, VLANs, VRRP, LACP, MLAG, TACACS / Rancid / GIT, IPSec VPN, DNS / DHCP, NAT / SNAT, IP Multicast, VPC, Transit Gateway, NAT Gateway, ALB/ELB), Security Groups, ACL, HSRP, VRRP, SNMP, DHCP.
• Managing hardware, IOS, coordinating with vendors/partners for support.
• Managing CDN, Links, VPN technologies, SDN/Cisco ACI ( Design and implementaion ) and Network Function Virtualization (NFV).
• Reviewing technology designs, and architecture, taking local and regional regulatory requirements into account for Voice, Video Solutions, Routing, Switching, VPN, LAN, WAN, Network Security, Firewalls, NGFW, NAT, IPS, Botnet, Application Control, DDoS, Web Filtering.
• Palo Alto Firewall / Panorama, Big-IQ, and NetBrain tools/technology standards to daily support and enhance performance, improve reliability .
• Creating a real-time contextual living map of Client’s network with detailed network specifications, including diagrams, equipment configurations with defined standards
• Improve the reliability of the service, bring in proactiveness to identify and prevent impact to customers by eliminating Single Point of Failure (SPOF).
• Capturing critical forensic data, and providing complete visibility across the enterprise, for security incidents as soon as a threat is detected, by implementing tools like NetBrain.

Good to Have Skills:

• Industry certifications on Switching, Routing and Security.
• Elastic Load Balancing (ELB), DNS / DHCP, IPSec VPN,Multicast, TACACS / Rancid / GIT, ALB/ELB
• AWS Control Tower
• Experience leading a team of 5 or more.
• Strong Analytical and Problem Solving Skills.
• Experience implementing / maintaining Infrastructure as  Code (IaC)
• Certifications : CCIE, AWS Certified Advanced Networking

We are seeking an experienced MERN Stack Team Leader to join our team. The successful candidate will be responsible for leading a team of developers in designing, developing, testing, and deploying web applications using the MERN stack. The MERN Stack Team Leader will be responsible for ensuring that the team meets project deadlines, stays within budget, and produces high-quality code that meets the client's requirements. This position requires strong leadership skills, technical knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities

• Manage a team of developers and oversee the development of web applications using the MERN stack
• Assign tasks to team members and ensure that they are completed on time and within budget
• Participate in the design, development, and testing of web applications using the MERN stack
• Collaborate with clients to gather requirements and ensure that their needs are met
• Ensure that the team follows best practices in software development, code review, and testing
• Identify and mitigate project risks
• Communicate project status to stakeholders and management
• Mentor and coach team members to help them grow and develop their skills
• Stay up-to-date with emerging trends and technologies in web development

Qualifications

• Bachelor's degree in Computer Science or a related field
• At least 4 years of experience in web development using the MERN stack
• At least 8 yr experience in Development
• Strong knowledge of MongoDB, Express.js, React.js, and Node.js
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

If you have a passion for leading a team of developers to build cutting-edge web applications using the MERN stack, we encourage you to apply for this exciting opportunity.

A South DELHI based NGO, Wishes and Blessings urgently requires an experienced FULL TIME Social Media Manager( strategy/ content/growth ) (based in Delhi)

KRA
1)Developing and Implementing social media strategy

2) Handling all media handles ( Twitter/ Facebook/ instagram/LinkedIn/YouTube)

3)Writing content for social media (captions/ hashtags)

3) Influencer marketing

4) Collaborations and contests

We are seeking a high performing and motivated individual to join our team in Delhi. The requirements are as follows:

* Bachelor’s degree.

* 2+ years of experience in working as a Social media manager (Working in a non-profit setup preferable

* Excellent command over written and spoken English.

* Ability to make reels/ stories

* Ability to work alone and stay motivated as well as work well in a team set-up.

* Excellent management skills.

Salary 30,000-35000 per month depending upon experience and knowledge

Pls note Agencies are NOT eligible to apply.

Job Type: Full-time DELHI BASED

Job Type: Full-time

Key Skills Required :

1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Strong experience in building web applications using Django
4. Experience building REST APIs using DRF or Flask
5. Experience with some form of Machine Learning (ML)
6. Experience in using libraries such as Numpy and Pandas
7. Hands on experience with RDBMS such as Postgres or MySQL including querying
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Responsibilities :

1. Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge
2. Building high quality code using coding standards based on the SRS/Documentation
3. Building component based, maintainable, scalable and reusable backend libraries/modules.
4. Building & documenting scalable APIs on the Open Spec standard
5. Unit testing development modules and APIs
6. Conducting code reviews to ensure that the highest quality standard are maintained
7. Securing backend applications and APIs using industry best practices
8. Troubleshooting issues and fixing bugs raised by the QA team efficiently.
9. Optimizing code
10. Building and deploying the applications

Position: Windchill Developer

Profile of the Job Holder:

· Bachelor’s Degree in Mechanical or Computer Engineering stream;

· 2-5 Years of relevant work experience;

· Highly motivated & self-initiator with good communication skills with the ability to work effectively in a team environment;

· Ability to work within a fast-paced environment with changing priorities;

· Ease at dealing with ambiguity in work situations

· Empower themselves by seeking authority to make decisions within appropriate guidelines;

· Recover quickly and learn from setbacks;

Key Skill & Knowledge Profile:

· Understand Basic Concepts of PLM

· Experience in Windchill / PDMLink customization

· Thingworx Knowledge

· Programming Knowledge of Java, JSP, XML, and HTML

· Knowledge of Windchill Data Model

· Ability to create reports using query builder

· Basic knowledge of any database (Oracle, SQL servers)

· Working knowledge of any Bug tracking & End user support tool;

Key Responsibilities

Business Development & Support

· Analyze & understand existing customizations

· Design, Develop & enhance customizations based on requirements

· Testing & resolving of issues in Windchill

· Prepare and maintain all necessary documentations

· Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements

· Adopt best practices on software development processes and ensure that quality processes is adhered

· Understand the deployment process and execute accordingly

· Escalate issues in a timely fashion to the PLM Operations Team to ensure Business visibility