Customer Success Manager

• 3-7 years of experience of professional experience with proven track record of designing world class products
• A stunning portfolio with detailed case studies
• Focused on the customer and has experience using design research methodsto learn about the customer
• You love to solve problems, have an entrepreneurial spirit, and are always up for a challenge. Ready to work in an agile environment and willing to try new things all the time
• Being able to think about product strategy at a high level and clearly break it down into design deliverables
• A good grasp of the UX methodology and lifecycle across all major channels and platforms
• Assume full responsibility for the design process and participate in it as an independently led member of a design team
• Strong aesthetic sense and attention to detail; Excellent knowledge of clean user interface design and Prototyping skills
• Should be well versed in best practises while designing in Figma and design to developer hand-off
• Strong command over developer guidelines across platforms and web
• Capable of gaining trust and managing your peers in order to provide a satisfying experience with the product

• Lead the end-to-end product lifecycle, from conceptualization to delivery, for next-gen AI solutions on our codeless platform
• Collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and roadmap.
• Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape in the AI and software industry.
• Prioritize features and enhancements based on business objectives, user feedback, and technical feasibility.
• Track and analyze key performance indicators (KPIs) to measure product success and iterate on strategies for continuous improvement.
• Act as a subject matter expert for the product, providing guidance and support to internal teams and external stakeholders.
• Assist in the identification and implementation of process improvements to optimize project delivery and efficiency.
• Communicate project progress, findings, and recommendations to stakeholders through reports, presentations, and meetings.
• Work closely with mentors and senior team members to enhance technical skills and knowledge in AI and software development.

At nFerence Labs, the "Google of Biomedicine", we are building the world's first massive-scale platform for pharmaco-biomedical computing. Our platform is premised on using AI/Deep Learning (on clinical text, medical images, and other signals) and massive high-performance computing to help pharma companies perform faster and more efficient drug discovery, and also help early diagnosis of several key diseases.

We collaborate heavily with premier medical institutions such as the Mayo Clinic and build systems to get deep medical insights from patient information including patient notes and lab information, medical images, ECGs, etc. We are a well-funded company and are looking to grow on all fronts.

We are hiring an experienced backend staff engineer for our Pramana team. Our Digital Pathology-as-a-service venture, Pramana is an in-line quality assurance software suite which for the first time in the industry, provides confidence to the labs for the accuracy and applicability of their digital assets while supporting industry-standard image formats.

Pramana’s whole slide imaging system is built upon the strong hardware expertise of former Spectral Insights (that nference acquired in 2020) and the strong software expertise of nference. Modular systems with Robotic automation have allowed Pramana to reduce the reliance on several technical staff. This will significantly reduce the total costs of ownership and is a more transparent model for Pramana’s clients.

Must have

• 5+ years experience with solid backend/engineering experience in C++/ Python
• Knowledge of data structures and an eye for architecture.
• Solid CS fundamentals, fluent in multi-threaded and asynchronous programming, and a strong inclination for architecting at scale.
• Excellent technical design, problem-solving, debugging, and communication skills.
• Rapid prototyping worked on distributed systems at scale.
• Basic knowledge of SQL as well as NoSQL databases.
• Proficient in Golang/ Python, design, and concurrency patterns.

Good to have

• Proficient in writing unit tests and profiling and benchmarking golang applications
• Experience in maintaining protobuf contract
• Experience in working with GRPC and grace

Benefits:

• Be a part of the “Google of biomedicine” as recognized by the Washington Post
• Work with some of the brilliant minds of the world solving exciting real-world problems through Artificial Intelligence, Machine Learning, analytics and insights through triangulating unstructured and structured information from the biomedical literature as well as from large-scale molecular and real-world datasets.
• Our benefits package includes the best of what leading organizations provide, such as stock options, paid time off, healthcare insurance, gym/broadband reimbursement.

• Creating and updating the listing on all the platforms
• Coordinating with Marketplace teams to set up and manage promotions (deals and price offs) for Amazon, Flipkart, Nykaa, Myntra, etc
• Setting up deals, opting in to relevant deals (on FK)
• Following up on confirmation of promotions
• Checking execution and performance of promotion
• Checking Debit Notes received against promotions
• Working with Stock Manager to ensure healthy inventory metrics on B2C Marketplaces
• Working with team members to ensure timely delivery of shipments to B2B Marketplace warehouses
• Working with team members to ensure timely payment from B2B Marketplaces
• Reviewing of Influencer program
• Working with the content team to develop and update content for product listings
• Maintaining properties such as Brand Pages
• Coordinating with the Content team and Marketplace teams to develop creatives for promotions
• Investigating and resolving of content related issues

Desired Candidate Profile

• BS/MS degree in marketing or a related field
• Proven working experience in digital marketing

• Analysing medical processes and service quality
• Developing review parameters for quality assessment
• Improving care service delivery and patient experience
• Coordinating with inhouse team of 50 doctors 
• Coordinating with patients for managing grievances
• Creating reports for periodic reviews

Requirements:

• MBBS in Medicine with 1-4 years’ operational and/or administrational experience in a hospital/healthcare company. 
• Fluency in English
• Proficiency in MS office is a must.
• Problem solving attitude
• Post-graduation not required.
• Working Sundays 

However Candidates who are BDS, BAMS or BHMS with at least 2 years in healthcare operations and admin experience may also apply.

• Explain the customers - based on product offers/benefits
• Promoting the products
• Customer follow-up
• Feedback - emails/phones (communication channel)
• Maintain register for the same
• Handle Telephone Calls. And handle Lead Validation and sending the Lead to the concerned executive in the CRM and Whatsapp.
• Looking for an ambitious and energetic individual for Telecaller Executive/ Customer Care Executive/Customer Support Executive /inbound, to help us expand our clientele. Who will be the face of the company and should have the dedication to create and apply an effective sales strategy.
• Should have good Communication Skills and Convincing Power.
• Keep records of calls and sales and note useful information
• Completely work from home opportunity
• Answer calls in a professional manner
• Get leads from Justdial
• Answer customer queries
• Call up customers & understand leads
• Pass requirement to the sales team

• Candidate should be expertise in iOS technology.
• Experience with developing native Applications using Swift 3 , Xcode, Objective C, Cocoa and iPhone SDK.
• Built and published commercial iPhone and iPad applications
• Candidate must have independently designed and developed mobile applications
• independently drive the design and development of iPhone/iPad application project.
  Conceptualize and design Mobile applications based on need.
• Experience with Objective-C, JavaScript, and JSON
• Coursework in Object-Oriented programming languages (C++/Java, etc)
• Understanding of Apple’s design principles and interface guidelines Animation, etc.
• Candidate can develop Mobile Apps and well-versed with the Android SDK.
• Have a good knowledge of Java Application development.