Customer Success Manager

   Company Overview :

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry. 

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!

https://webtraffic.agency/

Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )

Candidates (Strictly from Agency Background ) need to apply 

Resumes with the non-agency background will not be accepted

Responsibilities:

• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Collaborating with management on sales goals.
• Preparing for meetings via structured research about target client and their needs
• Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
• Pitch and create a funnel and close deals
• Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
• Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
• Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
• Help understand client needs and provide input for building pitches
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Attending networking events to attract and retain clients.
• Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
• Collaborate with agencies and other vendor partners
• Ensure that projects are completed on time and within budget.

Skills Required:

• Experience of 5-6 years required in the digital marketing industry
• Strong communication and management skills
• Strong organizational and time management skills.
• Enthusiastic to build good relationships with people.
• Ability to work well in a team environment
• Highly motivated and results-driven
• Team Handling 
• Microsoft Word, Excel and Powerpoint knowledge required

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Joining: Immediate and the candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model 

Salary: As according to industry standards.

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Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Roles and Responsibilities

- Calling people who have filled the signup or contact form

- Finding leads online/offline who match the criteria of the target customer

- Make cold calls to the leads generated

- Handle both outbound/inbound calls

- Update systems, CRMs, Excels, Google Sheets

- Give platform demo to interested customers

- Write articles/knowledge base for tutorials on how to use the product

- Support customers for any queries about the product

Desired Candidate Profile

- Should have great convincing skills

- Should have strong negotiating skills

- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch

- Should have always achieved targets or beyond

- Should be able to Tech Savvy

- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets

- Well organized with handling data, sales funnel and reaching out to the customers on time

- Soft-spoken and delight for customers to speak to

- Must have email writing skills to follow up or share information

- Can be on phone for a long time and familiar with using dialer systems

1. Key Responsibilities

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
• Lead the onsite project teams and ensure they understand the client environment
• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
• Responsible for driving RFPs / Proactive bids
• Build senior and strategic relationships through delivery excellence 
• Understand the client environment, issues, and priorities
• Serve as the day-to-day point of contact for the clients