Customer Success Manager

Role & Responsibilities

Responsibilities

• Business: Immerse in operations until you think like an insider.

Rapidly acquire domain expertise through direct observation, translate between business and engineering seamlessly, and mentor engineers in your area on immersion. Influence senior stakeholders effectively, manage complex stakeholder landscapes with competing agendas, and build trust rapidly with new stakeholders.

• Delivery: Lead rapid delivery initiatives across teams in your area, coach on prototype-first approaches, and establish trust through consistent fast delivery. Build complete applications rapidly across any technology stack, select the right tools for each problem, and define clear criteria for prototype-to-production transitions.

• Generative AI: Architect RAG systems for complex use cases across teams, implement advanced techniques (hybrid search, reranking, query expansion), mentor engineers on RAG best practices, and establish RAG standards. Lead evaluation strategy across teams, establishing annotation guidelines, training human-calibrated LLM judges, and building evaluation pipelines that connect tracing to datasets to experiments.

• People: Build high-performing teams across your area, navigate complex interpersonal dynamics, foster psychological safety, and create environments where diverse perspectives are valued. Influence through communication at all levels — from frontline to executive. Handle difficult conversations skilfully and train engineers in your area on effective communication.

• AI-Augmented Development: Optimise AI tool usage across teams in your area, train engineers on AI-augmented and agentic engineering workflows, evaluate new AI development tools, and establish practices that balance AI speed with verification rigour.

• Scale: Design complex multi-component systems end-to-end, evaluate architectural options for large initiatives across teams, guide technical decisions for your area, and mentor engineers on architecture. Create debt reduction strategies across teams, influence roadmap decisions to include debt work, and teach engineers when to accept debt for speed versus when to invest in quality.

• Documentation: Define documentation standards across teams in your area, create documentation systems and templates, train engineers on spec-driven development, and ensure documentation quality across projects. Lead pattern generalization initiatives, defining criteria for when to generalize versus keep custom.

• Reliability: Define reliability standards across teams in your area, drive post-incident improvements systematically, design capacity planning processes, andmentor engineers on SRE practices.

Ideal Candidate

• Strong Staff Software Engineer / FDE profile (full-stack + production GenAI, multi-team technical leadership)
• Mandatory (Experience 1) – Must have 7+ years of relevant professional software engineering experience, with demonstrated full-stack delivery across backend and frontend.
• Mandatory (Experience 2) – Must have deep production experience with Python AND JavaScript/TypeScript, working comfortably across the full stack.
• Mandatory (Experience 3) – Must have 2+ years of experience in generative AI applications developement — LLM integrations, vector databases, RAG systems, and evaluation pipelines
• Mandatory (Experience 4) – Must have strong experience with modern frontend frameworks (Next.js / React) and backend API development.
• Mandatory (Experience 5) – Must have extensive experience with cloud platforms (AWS preferred; Azure/GCP valued), including infrastructure-as-code (CloudFormation / Terraform).
• Mandatory (Experience 6) – Must have working knowledge of multiple database paradigms — relational (PostgreSQL), document, and key-value (Redis) — with ability to select the right storage per problem.
• Mandatory (Experience 7) – Must have strong experience with CI/CD pipelines (e.g. GitHub Actions), containerization, and production deployment strategies.
• Mandatory (Experience 8) – Must have demonstrable fluency with AI coding tools (Claude Code, Cursor, GitHub Copilot, or similar) and proven ability to design agentic engineering workflows and train teams on them
• Preferred (Experience) – Advanced RAG techniques — hybrid search, reranking, query expansion — and establishing RAG standards across teams

About Client

At Client, we don’t just follow digital marketing trends—we create them. We are seeking a dynamic and results-driven Digital Marketing Lead / Team Lead to spearhead our digital growth initiatives. If you have a passion for SEO, PPC, social media, and performance marketing, and possess the ability to transform brands into market leaders, we want you to lead our team of digital innovators.

Key Responsibilities

• Develop and execute high-impact digital marketing strategies to drive traffic, engagement, conversions, and ROI.
• Lead, mentor, and inspire a team of marketers, content strategists, and data analysts.
• Optimize and manage paid media campaigns across platforms such as Google Ads, Meta, LinkedIn, YouTube, and other digital channels. Analyze key performance metrics, identify trends, and leverage insights to refine marketing strategies.
• Conduct A/B testing and performance experiments to enhance campaign effectiveness.
• Collaborate with designers, developers, and sales teams to create integrated, full-funnel marketing campaigns.
• Stay ahead of industry trends, emerging tools, and best practices to ensure continuous innovation.

Required Skills & Expertise

• 6+ years of proven experience in digital marketing, with hands-on expertise in Google Ads, Meta Ads, SEO, content marketing, and performance-driven campaigns.
• Proficiency in Google Analytics, Google Search Console, CRM tools, and data-driven decision-making.
• Strong strategic and creative mindset, with a deep understanding of market trends and audience engagement techniques.
• Exceptional leadership skills with the ability to motivate, mentor, and scale a high-performing team.
• Strong analytical abilities with experience in performance tracking, ROI measurement, and marketing automation.
• A passion for innovation, problem-solving, and staying ahead of the competition.

Why Join Us?

• Opportunity to lead and shape digital marketing strategies for a creative and fast-growing company.
• A collaborative work environment that values creativity, innovation, and professional growth.
• Competitive compensation and growth opportunities.

If you are ready to redefine digital marketing and drive impactful growth, we want to hear from you! Apply now and be a part of a client who is great at marketing.

JOB DETAILS:

* Job Title: Tester III - Software Testing- Playwright + API testing

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 4 -10 years

* Location: Hyderabad

Job Description

Responsibilities:

• Design, develop, and maintain automated test scripts for web applications using Playwright.
• Perform API testing using industry-standard tools and frameworks.
• Collaborate with developers, product owners, and QA teams to ensure high-quality releases.
• Analyze test results, identify defects, and track them to closure.
• Participate in requirement reviews, test planning, and test strategy discussions.
• Ensure automation coverage, maintain reusable test frameworks, and optimize execution pipelines.

Required Experience:

• Strong hands-on experience in Automation Testing for web-based applications.
• Proven expertise in Playwright (JavaScript, TypeScript, or Python-based scripting).
• Solid experience in API testing (Postman, REST Assured, or similar tools).
• Good understanding of software QA methodologies, tools, and processes.
• Ability to write clear, concise test cases and automation scripts.
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps) is an added advantage.

Good to Have:

• Knowledge of cloud environments (AWS/Azure)
• Experience with version control tools like Git
• Familiarity with Agile/Scrum methodologies

Skills: automation testing, sql, api testing, soap ui testing, playwright

Strong knowledge of PHP web frameworks laravel

• Proficiency in modern HTML/CSS
• Excellent skills and experience with Apache, Laravel, Javascript, JQuery, Bootstrap and MySql
• Knowledge of best practices, cross browser compatibility and developing for mobile devices
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git

Job Description:

• Conducting market research to understand user needs
• Defining product features and requirements
• Creating and managing a product roadmap and timeline
• Developing competitive analysis and product positioning strategies
• Defining metrics for product’s success
• Incorporating customers’ feedback
• Knowledge of product development methodologies
• Strong project management skills
• Ability to conduct market research and understand trends
• Experience in the relevant industry
• Excellent communication and interpersonal skills
• Ability to make data-driven decisions

Job Summary: We are looking for a senior DevOps engineer to help us build functional systems that improve customer experience. They will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. 

Key Responsibilities

• Utilise various open source technologies & build independent web based tools, microservices and solutions
• Write deployment scripts 
• Configure and manage data sources like MySQL, Mongo, ElasticSearch, etc
• Configure and deploy pipelines for various microservices using CI/CD tools
• Automated server monitoring setup & HA adherence
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Coordination and communication within the team and with customers where integrations are required
• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
• Work with product team  to design automated pipelines to support SaaS delivery and operations in cloud platforms.
• Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues
• Modifying and improving existing systems. Suggest process improvements and implement them.
• Collaborate  with Software Engineers to help them deploy and operate different systems, also help to automate and streamline company's operations and processes.
• Developing interface simulators and designing automated module deployments.

Key Skills

• Bachelor's degree in software engineering, computer science, information technology, information systems.
• 3+ years of experience in managing Linux based cloud microservices infrastructure (AWS, GCP or Azure)
• Hands-on experience with databases including MySQL. 
• Experience OS tuning and optimizations for running databases and other scalable microservice solutions 
• Proficient working with git repositories and git workflows
• Able to setup and manage CI/CD pipelines
• Excellent troubleshooting, working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Extensive experience in DevOps engineering, team management, and collaboration.
• Ability to install and configure software, gather test-stage data, and perform debugging.
• Ability to ensure smooth software deployment by writing script updates and running diagnostics.
• Proficiency in documenting processes and monitoring various metrics.
• Advanced knowledge of best practices related to data encryption and cybersecurity.
• Ability to keep up with software development trends and innovation.
• Exceptional interpersonal and communication skills
• 
  

Experience:

• Must have  4+ years of experience as Devops Engineer in a SaaS product based company

About SuperProcure

SuperProcure is a leading logistics and supply chain management solutions provider that aims to bring efficiency, transparency, and process optimization across the globe with the help of technology and data. SuperProcure started our journey in 2017 to help companies digitize their logistics operations. We created industry-recognized products which are now being used by 150+ companies like Tata Consumer Products, ITC, Flipkart, Tata Chemicals, PepsiCo, L&T Constructions, GMM Pfaudler, Havells, others. It helps achieve real-time visibility, 100% audit adherence & transparency, 300% improvement in team productivity, up to 9% savings in freight costs and many more benefits. SuperProcure is determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for the company. 

Super Procure is backed by IndiaMart and incubated under IIMCIP & Lumis, Supply Chain Labs. SuperProcure was also recognized as Top 50 Emerging Start-ups of India at the NASSCOM Product Conclave organized in Bengaluru and was a part of the recently launched National Logistics policy by the prime minister of India. More details about our journey can be found here

Life @ SuperProcure 

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, 

mentorship and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry everyday? DO APPLY.

OTHER DETAILS

• Engagement : Full Time
• No. of openings : 1
• CTC : 12 - 20lpa

• At least 3 years of C++ programming experience in a Linux environment.
• Strong understanding of computer systems e.g. operating systems, networks, performance optimization, etc
• Experience in Object-Oriented design and multi threaded programming
• Experience in creating/supporting cross-platform multi threaded applications
• Strong analytical and problem solving skills
• Ideally some experience in developing low latency systems
• Experience with trading or execution systems preferred
• Bachelor's degree in Computer Science or Computer Engineering or related field
• Reliable and predictable availability
• 
  
  Ideally in Mumbai Metro Area but open to anywhere for the right candidate.

As a Senior/Principal Product Manager you will be responsible for the product roadmap, features, adoption, and bugs. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development, and successfully launching new product features.

To read more about the kind of qualities we are looking for this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

1. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.

2. Develop functional, technical and designs specifications for the product.

3. Help define the value proposition of the product for the sales team and help develop the sales documentation that support the selling process of your products.

4. Research and understand competitive offerings in your sector.

5. Experience in E-commerce, CMS, Payment Apps, and Integration products will be preferred as the role would demand this experience.

You will closely work with technology, design, sales and customer care teams. You'll report to head of product development for Plum.  

An enthusiastic individual with 6+ years of product management function in a product company. We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. 

We are looking for candidates from B2B SaaS or consumer SaaS based companies only.Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

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• Learn quickly and knows what it takes to achieve results and getting it done. 
• Love putting brains behind decoding how the search engine works
• Loves building strategy and executing it
• Anytime to get hands dirty in getting things done, no matter if it is outside the job description.
• Know how to utilize team to achieve much better results
• Know when to seek help and when to figure out on your own