Customer Success Manager

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

About the Role

We are seeking a highly motivated, detail-oriented, and proactive individual to join our fast-paced leadership team as a CBO’s Office Associate. In this role, you will work closely with the Chief Business Officer, supporting day-to-day activities, assisting in strategy development, and ensuring smooth operations. You will also collaborate with cross-functional teams to contribute to business growth, operational efficiency, and strategic initiatives.

What will you do at Fynd?

• Support the CBO in managing daily priorities, schedules, and operational tasks effectively.
• Assist in the testing and evaluation of emerging business strategies and tools, ensuring alignment with market trends and best practices.
• Participate in research, development, and execution of strategic business scenarios to simulate real-world outcomes.
• Provide concise, actionable insights and feedback on business strategies, operational efficiencies, and potential areas for improvement.
• Collaborate closely with internal teams to identify challenges, implement solutions, and drive decision-making processes.
• Assist in preparing high-quality presentations, reports, and documentation for reviews and strategic discussions.
• Actively contribute to quality assurance for business processes, ensuring smooth workflows and adherence to deadlines.
• Maintain and update key documentation, including strategy roadmaps, progress trackers, and meeting notes.

Some Specific requirements

• Excellent written and verbal communication skills with the ability to articulate findings, updates, and recommendations effectively.
• Ability to work independently and collaboratively in a dynamic, high-performance environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A problem-solving mindset with a creative and diverse approach to tackling challenges.
• Strong organizational skills with a commitment to high-quality work and the ability to prioritize tasks efficiently.
• A proactive attitude and the ability to manage tight deadlines and occasional extended hours when required.

Why Join Us?

• Work directly with the CBO and gain hands-on experience in strategic business operations and decision-making.
• Opportunity to influence key business strategies and contribute to innovation within a fast-paced, growing organization.
• Exposure to cutting-edge tools, processes, and business practices, fostering professional and personal growth.
• A dynamic work environment that values ideas, learning, and impact-driven performance.

Please Note:

• This is a full-time, on-site position (no WFH).
• A flexible work schedule is expected, including occasional extended hours based on business requirements.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

RESPONSIBILITIES:

As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:

·       Approaching potential leads and close them within a stipulated time frame.

·       Create exclusive distributors, exclusive Super Stockiest and business associates for the company.

·       Look after the entire business activities of the exclusive distributors, super stockiest and business associates.

·       Keep abreast with stock reports, inventory, product order, re-order etc.

·       Guide and coordinate the sales team working under his jurisdiction.

·       Training personnel and helping team members in developing their skills.

·       Make strategic marketing plans/ beat plans to achieve the business targets.

·       Perform other sales, marketing or promotion related activities towards the growth of the company as when instructed by the company.

·       Finding and developing new markets and improving sales.

REQUIREMENTS:

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Ability to manage complex projects and multi-task.

·       Excellent organizational skills.

·       Ability to flourish with minimal guidance, be proactive and handle uncertainty.

·       Proficient in MS office.

Primary Responsibilities

• Develop and execute comprehensive digital marketing strategies to drive brand awareness, lead generation, and customer acquisition.
• Manage and optimize digital marketing channels such as search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, social media marketing, and content marketing.
• Analyze and interpret digital marketing metrics and performance data to identify trends, insights, and areas for improvement.
• Plan, implement and measure experiments and conversion tests.
• Collaborate with cross-functional teams, including marketing, design, and development, to ensure cohesive and integrated digital marketing campaigns.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices, and proactively implement innovative strategies to maximize results.
• Monitor and manage digital marketing budgets, ensuring optimal allocation and ROI.
• Oversee the development and maintenance of the company’s website and ensure it is optimized for user experience and search engine visibility.
• Evaluate and recommend digital marketing platforms, technologies, and vendors to enhance marketing efforts.

These responsibilities are critical in driving the organization’s digital marketing efforts and achieving strategic marketing goals.

Additional Responsibilities

In addition to the primary responsibilities, a digital marketing manager may also be responsible for:

• Managing and leading a team of digital marketing specialists, providing guidance, mentoring, and performance evaluation.
• Conducting market research and competitor analysis to identify opportunities and develop targeted marketing campaigns.
• Collaborating with sales teams to align marketing strategies with sales objectives and support lead nurturing and conversion.
• Overseeing the management and optimization of digital advertising campaigns, including budget allocation, ad copy creation, and performance monitoring.

These additional responsibilities may vary based on the organization’s needs and the digital marketing manager’s capabilities.

We are looking for a Full Stack Lead having worked on NodeJS and React with total experience of 4 to 6 years. Minimum two year of experience in NodeJS, React and Redux is required for this position.

Responsible for requirements understanding, propose architecture, detailed design, development and timely deliverables with the highest quality standards.

We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.

This person should have worked in Enterprise class product from scratch. Start-up experience would be highly desirable.

Tech Stack: Node.js, React.js, HTML, CSS, AWS, MySQL, MongoDB, Mix panel/Metabase, Instamojo and Razor Pay, Google Analytics, FB Pixel, SEO, Dev Ops, CI/CD, Micro services, Unit Testing

Responsibilities

·      Will be responsible for designing and developing web-based enterprise class solutions using NodeJS, React and Redux.

·      Should be expert in writing Unit Test Cases with NodeJS and React and with quality.

·      Excellent communication and presentation skills.

·      Proven experience as an individual contributor/Architect.

·      Should be able to quicky come up with system design by understanding business requirement and translate into good quality product.

·      Building reusable components and front-end libraries for future use.

·      Translating designs and wireframes into high quality code.

·      Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Skills

·      Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

·      Thorough understanding of React.js, HTML, CSS and its core principles

·      Experience with popular React.js workflows (such as Flux or Redux)

·      Familiarity with newer specifications of ECMAScript

·      Experience with data structure libraries (e.g., Immutable.js)

·      Knowledge of isomorphic React is a plus

·      Familiarity with RESTful APIs

·      Knowledge of modern authorization mechanisms, such as JSON Web Token

·      Familiarity with modern front-end build pipelines and tools

·      Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

·      Knowledge of CI/CD and should have worked on at least one tool like Jenkins etc.

·      Ability to understand business requirements and translate them into technical requirements

·      A knack for benchmarking and optimization

·      Familiarity with GIT Technology like GitHub, Bitbucket

Desirable (Nice to Have skills):

·      Knowledge of Data analytics platform like Meta Base.

·      Good understanding of digital marketing, Google & FB Analytics, consumer funnel data tracking tools, including SEO.

·      Experience of e-commerce start up would be an added plus.

·      Scaling experience using AWS, knowledge of EBS, Docker, Kubernetes, Microservices.

·      AWS Certification would be an added plus.

·      Knowledge of Dev/Ops and should be able to set up CI/CD quickly.

·      Participation in Hackathons is an added plus.

Eligibility

BTech or MTech in Computer Science from a reputed institute, IIT, NIT, BITS Pilani, COEP (Pune), VJTI, BHU or ISM

Good knowledge on Data Structure and Algorithms.

Responsibilities Description:

Responsible for the development and implementation of machine learning algorithms and techniques to solve business problems and optimize member experiences. Primary duties may include are but not limited to: Design machine learning projects to address specific business problems determined by consultation with business partners. Work with data-sets of varying degrees of size and complexity including both structured and unstructured data. Piping and processing massive data-streams in distributed computing environments such as Hadoop to facilitate analysis. Implements batch and real-time model scoring to drive actions. Develops machine learning algorithms to build customized solutions that go beyond standard industry tools and lead to innovative solutions. Develop sophisticated visualization of analysis output for business users.

Experience Requirements:

BS/MA/MS/PhD in Statistics, Computer Science, Mathematics, Machine Learning, Econometrics, Physics, Biostatistics or related Quantitative disciplines. 2-4 years of experience in predictive analytics and advanced expertise with software such as Python, or any combination of education and experience which would provide an equivalent background. Experience in the healthcare sector. Experience in Deep Learning strongly preferred.

Required Technical Skill Set:

• Full cycle of building machine learning solutions,

o   Understanding of wide range of algorithms and their corresponding problems to solve

o   Data preparation and analysis

o   Model training and validation

o   Model application to the problem

• Experience using the full open source programming tools and utilities
• Experience in working in end-to-end data science project implementation.
• 2+ years of experience with development and deployment of Machine Learning applications
• 2+ years of experience with NLP approaches in a production setting
• Experience in building models using bagging and boosting algorithms
• Exposure/experience in building Deep Learning models for NLP/Computer Vision use cases preferred
• Ability to write efficient code with good understanding of core Data Structures/algorithms is critical
• Strong python skills following software engineering best practices
• Experience in using code versioning tools like GIT, bit bucket
• Experience in working in Agile projects
• Comfort & familiarity with SQL and Hadoop ecosystem of tools including spark
• Experience managing big data with efficient query program good to have
• Good to have experience in training ML models in tools like Sage Maker, Kubeflow etc.
• Good to have experience in frameworks to depict interpretability of models using libraries like Lime, Shap etc.
• Experience with Health care sector is preferred
• MS/M.Tech or PhD is a plus