Customer Success Manager

About E2M

E2M is not your regular digital marketing firm. We’re an equal opportunity provider, founded on strong business ethics and powered by 300+ experienced professionals.

We partner with digital agencies that need help solving their bandwidth challenges, cutting overheads, and increasing profitability. We need dedicated professionals like you to help us help them.

If you're someone who dreams big and has the gumption to bring those dreams to life, E2M has a place for you.

Role Overview

We’re looking for an experienced and detail-oriented WordPress Technical Project Manager to lead the planning, execution, and successful delivery of WordPress-based web development projects.

In this role, you will bridge communication between clients, designers, developers, QA, and leadership to ensure alignment, efficiency, and quality throughout the project lifecycle.

From discovery to deployment, you’ll define scope, manage resources, maintain timelines, and champion proactive communication. Familiarity with AI tools for estimation, QA, and automation will be a plus.

Key Responsibilities

Plan and manage end-to-end delivery of WordPress projects (custom themes, plugins, WooCommerce, multisite, etc.)

Collaborate with clients to gather requirements, create briefs, and define milestones

Translate business and technical requirements into project plans and actionable tasks

Coordinate across developers, designers, QA, SEO, and other stakeholders

Lead sprint planning, daily standups, and weekly reviews using tools like ClickUp or Jira

Track and report on timelines, billable hours, delivery margins, and resource utilization

Enforce adherence to SOPs, coding standards, and QA protocols

Conduct risk assessments, manage scope creep, and escalate blockers as needed

Maintain clear communication with clients, including status updates, delays, and delivery risks

Explore and integrate AI tools to improve estimation, QA, and internal delivery processes

Must-Have Skills & Experience

5+ years of project management experience, with at least 2 years managing WordPress projects

Strong understanding of WordPress architecture (themes, plugins, ACF, page builders like Elementor & Gutenberg, WooCommerce, CSS, HTML)

Proven ability to manage multiple concurrent client projects

Proficiency in tools like ClickUp, Jira, or Trello

Excellent documentation, briefing, and client communication skills

Familiarity with Git workflows, deployment processes, and basic server environments

Experience working with distributed cross-functional teams

 Bonus Skills (Good-to-Have)

Knowledge of technical SEO, performance optimization, and ADA compliance in WordPress

Exposure to AI tools for QA automation, estimation, and effort tracking (e.g., ChatGPT, GitHub Copilot)

Experience in a white-label or digital agency environment

Understanding of frontend frameworks or headless WordPress architecture

Leadership Opportunity

Take charge of high-impact WordPress accounts and lead the adoption of AI-driven delivery processes. Your leadership will be instrumental in helping E2M scale its delivery capabilities across a growing global client base.

KPIs (Success Metrics)

Project delivery timelines and adherence

Client satisfaction scores and feedback

Project utilization and delivery margin

Quality metrics (bug count, QA rework rate)

Effectiveness in managing scope and risks

Implementation of AI tools and process improvements

Job Title: Deployment Lead (Python, Linux, AWS) 

Location: Coimbatore

Overview 

We are seeking an experienced Deployment Lead to oversee the end-to-end deployment lifecycle of our applications and services. The ideal candidate will have deep expertise in Python, strong Linux administration skills, and hands-on experience with AWS cloud infrastructure. You will work closely with engineering, DevOps, QA, and product teams to ensure reliable, repeatable, and scalable deployments across multiple environments. 

Key Responsibilities 

• Lead and manage deployment activities for all application releases across development, staging, and production environments. 
• Develop and maintain deployment automation, scripts, and tools using Python and shell scripting. 
• Own and optimize CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline). 
• Oversee Linux server administration, including configuration, troubleshooting, performance optimization, and security hardening. 
• Design, implement, and maintain AWS infrastructure (EC2, S3, Lambda, IAM, RDS, ECS/EKS, CloudFormation/Terraform). 
• Ensure robust monitoring, logging, and alerting using tools such as CloudWatch, Grafana, Prometheus, or ELK. 
• Collaborate with developers to improve code readiness for deployment and production reliability. 
• Manage environment configurations and ensure consistency and version control across environments. 
• Lead incident response during production issues; conduct root-cause analysis and implement long-term fixes. 
• Establish and enforce best practices for deployment, configuration management, and operational excellence. 

Required Skills & Qualifications 

• 5+ years of experience in deployment engineering, DevOps, or site reliability engineering roles. 
• Strong proficiency in Python for automation and tooling. 
• Advanced experience with Linux systems administration (Ubuntu, CentOS, Amazon Linux). 
• Hands-on work with AWS cloud services and infrastructure-as-code (CloudFormation or Terraform). 
• Experience with containerization technologies such as Docker and orchestration platforms like ECS, EKS, or Kubernetes. 
• Strong understanding of CI/CD tools and automated deployment strategies. 
• Familiarity with networking concepts: DNS, load balancers, VPCs, firewalls, VPN, and routing. 
• Expertise with monitoring, alerting, and logging solutions. 
• Strong problem-solving and analytical skills; able to lead troubleshooting efforts. 
• Excellent communication and leadership abilities. 

• 3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
• Working knowledge of JVM internals
• Working knowledge of any database (MySQL or HSQLDB)
• Working knowledge of No-SQL database (Mongo or Dynamo DB)
• Working experience with messaging (JMS/RabbitMQ)
• R & D on new advanced cloud-based technologies in a test-driven agile development.
• Knowledge in designing and architecting systems with high scalability and performance requirements.
• Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
• knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
• Certification on AWS Fundamendals
• Excellent communication skills
• ability to effectively articulate technical challenges and solutions
• skilled in interfacing with internal and external technical resources
• Good in debugging problems and mentoring teams on technical front

1. Job Types: Full-time, Regular / Permanent
   Salary : No bar for the right candidate 

About us:
Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.

People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.

We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us.

About the role:
We are seeking a Sr. Frontend Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.

What we’d like to see:
● Ability to write elegant and readable code
● Excellent problem solving skill and love technical challenges
● Lead a team of developers and showcase managerial skills
● Comfortable working in a team-oriented and collaborative environment
● Strong understanding of Agile and Lean software development processes and practices
● Stays plugged into emerging technologies/ industry trends and applies them proactively
● Knowledge of software best practices, like test driven development and continuous integration

Must have:
● BE/ B.Tech in Computer Science or a related field or equivalent practical experience
● Proven working experience in frontend programming for a minimum of 3 years
● Good understanding of frameworks like Bootstrap, Backbone, ReactJS, Redux and libraries like jQuery, LESS and Ajax
● Knowledge of performance testing frameworks including Mocha and Jest
● Experience with browser-based debugging and performance testing software
● Strong understanding of server-side scripting and Javascript frameworks, including jQuery
● Aggressive problem diagnosis and creative problem solving skills and client handling skills
● Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
● Experience with coaching and mentoring junior web developers
● Experience in working with a variety of external frameworks and libraries
● Proven experience integrating with, along with a deep understanding of, service-based Web APIs including REST and/or GraphQL
● Good knowledge of User Interface patterns and techniques to solve common UI problems

Nice to have:
● Familiarity and experience using a variety of architectural design patterns
● Personal projects or contributions to the open source community
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
● Strong organizational skills to juggle multiple tasks within the constraints of timelines
● Team player (those great personality types that people love to work with)
● Great communication skills

Why you’ll love it here:
(Besides working with our team with infinite charm)

● We have no fixed work timings or leave policy, you can take unlimited leaves and start your day whenever you want. (Just make sure others in your team don’t suffer)
● We don’t track these hours you put in or ask you to fill time sheets. We don’t believe in
micromanaging, if you’re struggling, ask for help. If someone else is, offer some support.
● We never mind if people make mistakes or screw up in any way, and offer full encouragement to help people learn fast by failing fast.
● We always encourage people to be completely candid, raise alarms, or log complaints
anonymously in our feedback tool, no matter how harsh.
● We are a ‘Work from Anywhere’ company, since passionate, driven people can work from
anywhere they want; their homes, or cafes, or mountains, or beaches, anywhere.
● We have a 15-day notice period. We want to build a place where people work willingly and passionately.

YRG Care

Established in 1993, Y.R. Gaitonde Centre for AIDS Research and Education (YRG CARE) is a premier non-government organization providing comprehensive HIV services in India. Its objective is to provide prevention, care, support and treatment services for people living with HIV/AIDS, to prevent new infections, and to ensure that patients and their families are treated with dignity. It is one of the sub-recipients of Johns Hopkins University (JHU) for the ACCELERATE program, a five-year program supported by United States Agency for International Development (USAID) in India.

Job description:  

• Review and analyse system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases manual and analyse results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Devise procedures to inspect and report quality issues
• Development of flow documents of individual modules for Documentation and QA purposes
• The tracking of tasks will be managed via the tool JIRA and the report generated from the tool will substantiate the invoice. Invoice to be produced weekly

Manager- Talent Acquisition

Who we are?

At Edge, we believe simplifying employee data will help large corporates solve sub-optimal talent management problems. This data is more critical after the pandemic, as managing a remote workforce has shifted from optional to essential.

We have spent our last eight years understanding the workforce from the IT and BFSI industries. We have used this employee data to create a sophisticated intelligence. This brain behind our AI-based products is called EdGE graph™. We have used 11 million job descriptions and more than 30 million profiles to build the graph.

Our products like Pathfinder, Recruit and Mobility are deployed in IT companies like Wipro, HCL, UST Global, etc. and help them upskill, invest, and maintain their existing people. It has helped organisations improve their workforce availability, billing, allocations and drive straight bottom-line impacts. The new order of talent decisions helps us define, identify, and plan for a future-ready workforce.

We build end-to-end talent management products for organisations so that they have a 360-degree view of their talent supply chain. This helps them make informed talent decisions efficiently and build an intelligent workforce.

We built Edge Networks in 2012 in an apartment in Bangalore and soon, were supported by the National Skill Development Corporation of India (NSDC). We are a part of the NASSCOM Product Council and have been recognized by Gartner, Deloitte, Equidam, NVIDIA, Amazon as an innovative tech HR startup in various titles.

At Edge, we understand that modern companies that put the employees at the center of their workings, backed with data, will make their organisation productive. This is how we, at Edge, use tech for good.

Role:

As a Manager -Talent Acquisition you will be responsible to take care of all the recruitment related activities for the organization both Tech and non- tech. You will also be responsible to drive the entire function independently and manage stakeholders as well. Work very closely with the HRBP to manage risk and work on succession planning. You will be the first point of contact for the probable candidates for the organization and drive the company’s brand value. 

Traits that you have

A team player – I know we only win if we all win. I recognise and value the different perspectives and skills my squad mates bring. It is not about being a hero but jumping in and contributing to the successful delivery of our mission.

An excellent communicator – I know and understand the importance of clear, on-time communication. My spoken and written communication skills stand out for clarity and conciseness.  

A collaboration champion – I work closely with my colleagues to ensure alignment and champion the sharing of learning across teams.

Comfortable being uncomfortable – I am comfortable with uncertainty. I have the ability to effectively manage myself through ambiguity by making meaning, building relationships and creating clarity with my peers.

Continuous improvement junkie – I constructively challenge the status quo, I look for better ways of doing things and passionately advocate continuous improvement.

Committed to my own and others’ growth – I strive to stretch and grow myself and others by identifying my own development areas, seeking feedback, and providing feedback to others to help them learn and grow every day.

A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the product.

Commercially and Tech curious – I have a wide-angle lens. I am curious about what is happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our decisions and actions.

Risk savvy – I build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the product’s overall risk and control environment.

Responsibilities:

• Responsible for taking care of end-end recruitment process across the organization which will include tech and non-tech roles across all job levels till on-boarding.
• Work very closely with the stakeholders to understand their requirements and work consultatively giving suggestions on market availability of talent, market dynamics, salary ranges and competitive salary packages.
• Maintain HR metrics like – Cost per hire, Quality of hire etc
• Create a continuous pipeline of candidates with passive job seekers to maintain a relevant talent pool.

Role Skills:

• 5+ years of experience in Talent acquisition with relevant industry hiring.
• Should have worked and scaled teams in startups.
• Subject matter expert in defining the roles for different line of businesses
• Independently managed stakeholders and worked closely on the hiring needs
• Excellent communication skills
• Hands on excel skills to build dashboards and excel reports.
• Bachelor’s/ Master’s degree in computer science or related streams is preferable.