Customer Success Manager

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

5–10 years of experience in backend or full-stack development (Java, C#, Python, or Node.js preferred).

•Design, develop, and deploy full-stack web applications (front-end, back-end, APIs, and databases).

•Build responsive, user-friendly UIs using modern JavaScript frameworks (React, Vue, or Angular).

•Develop robust backend services and RESTful or GraphQL APIs using Node.js, Python, Java, or similar technologies.

•Manage and optimize databases (SQL and NoSQL).

•Collaborate with UX/UI designers, product managers, and QA engineers to refine requirements and deliver solutions.

•Implement CI/CD pipelines and support cloud deployments (AWS, Azure, or GCP).

•Write clean, testable, and maintainable code with appropriate documentation.

•Monitor performance, identify bottlenecks, and troubleshoot production issues.

•Stay up to date with emerging technologies and recommend improvements to tools, processes, and architecture.

•Proficiency in front-end technologies: HTML5, CSS3, JavaScript/TypeScript, and frameworks like React, Vue.js, or Angular.

•Strong experience with server-side programming (Node.js, Python/Django, Java/Spring Boot, or .NET).

•Experience with databases: PostgreSQL, MySQL, MongoDB, or similar.

•Familiarity with API design, microservices architecture, and REST/GraphQL best practices.

•Working knowledge of version control (Git/GitHub) and DevOps pipelines.

Understanding of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).

Top college graduate with experience as Ex-Founder's Office / Ex-founder / Ex-product manager / Ex-Sales / Ex-Customer Success profile

Mandatory (Experience 1): Must have 6–10 years of experience in roles such as Ex-Founder’s Office / Ex-Customer Success / Ex-Sales / Ex-Program / customer-facing Ex-Product profiles

Mandatory (Experience 2): Must have strong strategic thinking and excellent communication skills

Mandatory (Experience 3): Must have direct external customer-facing experience, owning enterprise and/or mid-market customers, across post-sales, solutions, delivery, or customer success charters

Mandatory (Experience 4): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Experience 5): Must have managed and led a team of 4+ members, with ownership of outcomes

Mandatory (Experience 6): Must have experience scaling customer-facing functions (1→10 or 1→100 journeys)

Mandatory (Graduation): Only IIT candidates from Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati OR BITS Pilani (Pilani campus)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before

Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

At https://www.holofy.io/">Holofy,We are building an incredible product and to do that we need incredible people.

If you have ambition and drive and want to own your roadmap in a company that knows how to innovate and scale, we want to talk to you.

We work in small, self-managing, collaborative and agile/Kanban teams and are looking for great technology developers who can work in the same.

Location - Remote/WFH

‍

Pre-requisites:

• 3-5 years of experience is building robust Android Applications
• Have knowledge of publishing apps on the Play Store
• Excellent command over Data Structures and Algorithms.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of Kotlin,Retrofit, OkHttp, Glide, Exo-Player, Android Jetpack Kotlin coroutines.
• Have an understanding of OOP, different architectural patterns (esp. MVVM), and their testability
• Knowledge of multi module architecture and product flavours.
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Familiarity with In-App purchases and google billing api.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimisation
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration

Responsibilities:

• Translate designs and wireframes into high quality Code.
• Design, build, and maintain high performance, reusable, and reliable Kotlin code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organisation, and automatisation.
• Take Responsibility of a feature and ensure it's completion.

What else we can offer:

• Limitless growth and encouragement to be innovative and challenge status quo.
• Exceptional compensation & benefits and performance-based recognition & rewards.
• Open door policy and flexible working hours and Medical coverage

Minimum Qualifications:

• MS or BS in Computer Science or a related subject.
• At least five (5+) years of web application testing and automation experience.
• Taking complete ownership of product testing efforts.
• Proficiency in Java/ Python or any other Object-Oriented Language.
• Experience of Selenium & WebServices or REST API testing or backend testing
• Ability to design and develop test automation frameworks from scratch
• Experience in CI/ CD setup preferably with Jenkin
• Good analytical and problem-solving skills
• Expert in methodically developing use-cases-
• Expert at writing automation test cases using Selenium.
• Expert at testing the web application for both functionality and performance.
• Understands what world-class quality for SAAS Products 
• Expert at communicating the QA results with the engineering teams
• Expert at increasing visibility for blocker/critical issues.

• High School diploma or GED required 
• A minimum of 5 years’ experience designing and building scalable web based applications 
• Experience with RESTful web services, Java/Spring framework, NodeJS applications, React & Vue Frameworks 
• Strong relational database modeling and SQL experience (Oracle, MSSQL)f 
• Solid knowledge of testing principle and ability to build comprehensive test suite  
• Demonstrated UI design and UX sensibilities 
• Experience in scripting against Windows/Linux i.e. PowerShell, VB or Unix Shell Script, Python  
• Ability to coordinate the release/deployment process and versioning, code, configuration management 
• Experience with Git/Bitbucket and Opensource Tools and Agile methodologies 
• Experience leading software developers on development best practices as a technical lead 
• Experience with using JIRA (for defect tracking and for ITSM ticketing with Incident/Problem/Change)  

Who are we looking for? 

• Someone who is a skilled front-end developer looking to develop new skills and expand their professional horizons
• Candidate having Creative Thinking and Original Approach
• Professionals who take ownership to drive solutions and are a self-starter
• Professionals interested in working in a start-up environment with fast growth potential that prioritizes innovation
• Candidates without prior experience of Vue.JS can also apply

• Work on http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com
• You will act as the subject matter expert for all best practices regarding Vue.JS
• You will work directly with the UX design team to continuously improve our clients/customers  experience
• You will develop new components and products which will broaden our product suite
• You will document each Vue component

• Vue.js
• Basic Adobe Photoshop
• Any IDE such as Netbeans
• HTML5
• CSS3
• Twitter Bootstrap
• jQuery
• JavaScript

•  Strong academic track record; ability to demonstrate superior work performance and a commitment to outstanding results
• 1 year to 3 years of hands-on experience in front-end and cross-platform development
• Strong experience developing enterprise scale applications in Vue.js, JavaScript, Angular JS or any MVC framework
• Expert understanding of core front-end web technologies (JavaScript, HTML5, CSS3, jQuery)
• Strong JavaScript development skills including unit testing, packaging (e.g. Webpack), version management (e.g. Git), etc.
• Experience with UI design, a strong eye for clear layout and presentation both on-screen and on-paper, and the ability to implement such layouts using HTML, CSS, SCSS, and Bootstrap across different browsers and on mobile
• Expert understanding of responsive web design
• Ability to write clean, well-structured code
• Excellent command of the English language, both written and verbal.
• Strong analytical/ problem-solving skills
• Attention to detail and the ability to work to tight deadlines

1. 2-4 years of experience as a Graphic Designer
2. Be willing to learn and grow, learning new skills and understanding the new mediums for today's technology.
3. Ability to illustrate your idea in various looks and styles, and quickly translate your ideas visually for your team
4. Someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts, and other designs.
5. Must be an experience of Image cutting & image cleaning.
6. The ideal candidate should be well versed with Adobe Creative Suite including Photoshop, Illustrator and coral-draw.
7. Create design artworks as per clients requirement
8. Creating graphics and layouts for Social Media, Websites, Infographics, and Print Collaterals.
9. Graphic work like logo, brochure, magazine ad, poster, icon & infographic design
10. Ability to work under pressure, and be constantly on the run, juggling multiple projects at once