Customer Success Manager

Job Description

Back to Career-

Remember, Restarting a career takes time and perseverance. Celebrate small wins along the way and stay resilient in the face of challenges. With the right mindset, resources, and support, you can successfully restart your career and achieve your professional goals.

About:-Our Career Restart Program aims to provide opportunities, resources, and a supportive environment for women seeking to reenter the workforce after a break.

you will play a crucial role in sourcing, attracting, and selecting highly skilled women who are seeking to restart their careers. You will be responsible for developing and implementing effective recruitment strategies to identify and engage with potential candidates.

Required Skill Set:

·        Minimum educational requirement is a bachelor's degree.

·        Possess a minimum of three years of recruitment experience.

·        Strong knowledge of full-cycle recruitment processes, including sourcing, interviewing, and candidate assessment.

·        Familiarity with various sourcing techniques and tools, including social media, job boards, and applicant tracking systems.

·        Strong proficiency in both verbal and written communication.

Roles & Responsibilities:

·        Working on various clients vacancies.

·        posting jobs on social media and portals.

·        Screening & Sourcing of resumes.

·        Candidate co-ordination for shortlisting process.

·        Attending daily review & coordination meeting.

·        Training the team members.

·        Submitting resumes of candidates to the client/manager.

Must have

·        Laptop/Computer

·        Good WIFI connection

·        Time availability - 7-8 hours/day

We offer competitive Incentives, Bonus, and opportunities for career growth within our organization. Join our team of dedicated professionals and contribute to our ongoing success by attracting and selecting top talent to help us achieve the Vacancy Closures.

Backend Developer 

About Us

It is a stealth mode startup founded by IIT/NIT alumni who held leadership positions in companies like MindTickle and Browserstack. We have a grand vision of disrupting how companies buy and sell from each other. We are working with early customers to build an enterprise-grade product that will be GA this year. It is backed by tier 1 VCs and angel investors from India and Silicon Valley.

Job Description

We are looking for a Backend Engineer to work closely with the founding team. We are looking for a developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities

1. Develop platform and infra stack from scratch
2. Writing reusable, testable, and efficient code
3. Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
4. Optimize application for maximum speed and scalability.
5. Implementation of security and data protection
6. Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
7. Developing ideas for new programs, products, or features by monitoring industry developments and trends.
8. Recording data and reporting it to proper parties, such as clients or leadership.
9. Participating in continuing education and training to remain current on best practices, learn new technologies, and better assist other team members.
10. Taking lead on projects, as needed.

Technology Skills

1. Proven work experience as a NodeJs Backend developer and frameworks available with it like Express, Apollo Graphql. Typescript knowledge is a plus
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Hands-on with various Infrastructure pieces like databases, message queues/brokers
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools.
6. Implementing automated testing platforms and unit tests
7. Proficient understanding of code versioning tools, such as Git
8. Integration of multiple data sources and databases into one system.
9. Prior experience of the AWS cloud, knowledge about the Salesforce environment is a plus.
10. Excellent project and time management skills.

Soft Skills

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

Location: Pune

Candidate profile : 3-6 years of experience in Backend Development

Responsibilities:

Are you looking to work in the ecommerce space? Read on to know more.

Our client is a 360-degree boutique firm that provides single-point branding and eCommerce growth consulting to its clients. They have best-in-class professionals with a combined experience of over 40 years in Retail, Textiles, FMCG, Fashion, Consumer Durables and more. They create online brands for their clients through strategies like marketplace management, marketing, social media channels, and analytics that help planning and forecasting.

Currently, they are helping businesses from Fashion, Lifestyle and Personal technology to create a unique space in leading marketplaces like Amazon, Flipkart, Myntra, TataCliq etc. With over Rs.100 crores revenue generated through their 10000+ listings, the team is led by passionate entrepreneurs with a mission to simplify the digital market and e-commerce presence for all businesses.

As a Client Success Manager, you will be responsible for managing clients’ account end to end, including developing channel strategy, defining targeting, managing creative, setting up campaigns, measuring performance, and deriving insights.

What you will do:

• Taking complete ownership for a portfolio of accounts
• Understanding the client and their business from a holistic perspective
• Strategizing and creating a robust plan of action/ roadmap for clients
• Guiding a team of 2-3 people to work on client’s listings, reviews, account health and day to-day operations
• Tracking and driving the progress of various projects to ensure timely delivery
• Being responsible for all regular (and ad hoc) reporting and analysis
• Onboarding clients on multiple marketplaces by liaising with category managers at respective marketplaces
• Co-ordinating with various Marketplaces for solving queries and issues regarding the accounts
• Reviewing every account in the portfolio in complete detail to understand the current level of performance
• Being accountable for hitting goals and driving sustainable growth
• Preparing and presenting plans and results to the clients

• Minimum bachelors' degree in any field
• Strong analytical skills including Microsoft Excel
• Proactive, Team Player, requires good co-ordination and networking capabilities
• Good written communication skills and typing speed in English
• Self-motivated with passion for e-commerce
• Outstanding client handling & communication skills both written & verbal

React Developer - Weapons Master

Smooth like butter, like a criminal undercover

• At least a year’s experience with React and Redux. You Know how to integrate Babel and use Webpack You should have worked with unit testing frameworks such as Mocha, Jest, Jasmine, or Ava
•  Experience building pixel perfect UI with HTML5 and CSS, Sass is a plus 
• Used developer tool plugins for the browsers and have knowledge of Flow ( Plus points here) along with an understanding of functional programming concepts

• - The ability to impact the next billion in the fintech industry.
• - Complete freedom to execute stupid ideas brilliantly
• - Furry friends to work with. We’re talking about our office cat, Shera of course!
• For more details dial - nine/one/zero/one/four/double three/eight/one/two.

Responsibilities:

- Develop high quality Ruby code for web applications.

- Understanding of core concepts like OOP, design patterns, algorithms and how to run Ruby on a production server.

- Coordinate with the engineering team to accomplish tasks on agile processes.

- Optimize application for maximum speed and compatibility.

- Multitask seamlessly, always maintaining a positive attitude and a client-first mentality.

- Incorporate engineering best practices, methodologies & standards in all deliverables.

- Build customer facing technology products for global customers.

- Work with a performance oriented team driven by ownership and open to experiments.

- Develop a deep understanding of the start-up ecosystem.

Requirement:

- A minimum of 0.6months of experience in software design & development.

- Experience with Ruby & Rails framework.

- Good knowledge on OOPS concepts

- Should have a good understanding of design patterns

- Strong knowledge on Rest API, SOAP, CSV, JSON and XML

- Experience in relational databases and data modeling.

- Experience with designing and rolling out distributed systems at medium scale.

- Experience in agile teams with working knowledge on how work gets from ideation to production.

- Strong focus on clean code and robust design with a focus on reusability and iteration.

- Excellent written and verbal communications skills.

• Supporting the CEO in business planning, budgeting decision and relationship management
• Tracking progress of any new initiatives and present business
• Supporting CEO in communications by preparing presentations and financial statements
• Researching on the current trends/ business models
• Helping prepare for meetings and accurately recording minutes from the same
• Preparing and analyzing required data and reports
• Coordinating with all department heads for the tasks given by CEO
• Being in charge of all the periodic communications from the CEO's office
• Ensuring for the timely relevant escalations
• Managing bandwidth and assisting the CEO in prioritization

Desired Candidate Profile

• Excellent verbal and written communication skills
• Proficiency in Word, Excel, PowerPoint
• Attention to detail
• Ability to deal with people at various levels in the organisation