Armada Intelligence Inc

YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient

Our stack:

* Frontend - Angular 2.0+, Bootstrap 4, Ionic 3+
* Backend - Node, Express, Python, Mongo (DB), Firebase Suite (DB and Hosting), Heroku, Google Cloud, AWS (Infra)

You:

* Are passionate about understanding how our users think, what their problems are, and building engaging user experiences that solve those problems.
* Are an engineer with a sense of aesthetics: you have strong technical skills and can build a beautiful interface.
* Have a strong bias towards getting it done; you choose completion over perfection. You get a buzz out of getting things shipped.
* Are an excellent communicator, both written and verbal. You are clear and concise in your writing, but know when it is best to hop on a call.
* Love learning from and teaching others.
* Willing to relocate to Ahmedabad, Gujarat.

You probably have:

* Years of experience building SPAs and using a JS framework (Vue, React, Angular, etc.), but you don’t need a framework to be a JavaScript ninja.
* Deep knowledge of CSS, semantic HTML, and Git.
* Experience building from mockups using modern CSS approaches and frameworks e.g Bootstrap, Tailwind, Semantic UI.
* Experience using a type system like Flow or TypeScript.
* An appreciation for writing unit and integration tests.
* Bonus - experience configuring build systems.

You will:

* Prioritize, build, design, and ship new features.
* Participate in product direction + design.
* Help develop internal engineering processes as the team grows.