Customer Success Manager

Salary Range : Rs. 7000 - Rs. 14000 , based on skills, experience, and interview performance

Educational Requirement : 12th Pass

Work Arrangement : Work From Office

Gender Preference: Both male and female can apply

Skills Requirement: No predefined skills necessary

Experience Requirement: Fresher

Location: Janak Puri New Delhi 110058

Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday

Our client is the industry-leading provider of AI Assisted Conversational messaging solutions. They help Professionals and Institutes such as Doctors, Lawyers and Hospitals and Education Institutes drive consumer experience over text messaging channels like SMS/Whatsapp in their Enquiry management and Customer support processes. As a forward- thinking global company, it continues to innovate and develop cutting edge technologies like Conversational AI, Chatbots, and Omni channel solutions that redefine how businesses digitally communicate with their customers.

They integrate with Top CRMs like Salesforce,

Zoho, Hub spot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to large global staffing companies and large insurance companies).They’re growing at a fast pace and need a sharp, focused, self-starter person to join their marketing team. As a Demand Generation Manager, you will work closely with cross-functional teams, including marketing, product & customer success to own the pipeline.

Requirements

• Own, develop and execute end-to-end campaigns that engage and convert prospective buyers with a focus on developers and marketers within specific verticals.
• Create and oversee impactful and engaging content, targeted competition displacement campaigns and ABM campaigns.
• Work closely with product development, product marketing & customer success teams, to design and implement campaigns that deliver on business objectives.
• Design & execute campaigns that drive pipeline and generate opportunities using PLG motion.
• Understand the buyer’s journey at each stage of the Sales funnel and translate messaging and positioning into effective campaigns.
• Keep track of MQL-SQL-SAL conversion rates, analyze campaign performance, surface insights and provide recommendations for optimizing results.
• Track program results, measure program success and report metrics to stakeholders
• Build strong relationships with key cross functional stakeholders across GTM organization to ensure campaign enablement and engagement.
• Develop scalable, repeatable campaign playbooks
• Guide the creation of content alongside our Content Marketing, Product Marketing and Solutions teams
• Develop outbound and account-based campaigns that complement inbound campaign strategy

What we need:

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• 10+ years of work experience, with at least 7 years in demand generation
• Graduate/masters in any stream with good understanding of SaaS product space
• Proven track record of leading multi-channel campaigns with success, collaborating with stakeholders and finding opportunities to strategically up level marketing efforts
• Understanding of the nuances of running an integrated campaign, and ability to think both strategically and execute at an operational level with ease
• Agile, Nimble, and energetic
• Being an Individual Contributor, your performance will be measured by the pipeline you generate, your ability to execute and achieve measurable results including new logo development, and owning cross-sell campaigns to drive expansion opportunities

We are looking for a "SAP MM/WM/EWM" for a Reputed Client @ Permanent Role.

Experience:5-8 Years

Skills:

• Candidate should have a good experience on MM/EWM with S/4 conversion project experience

• Must have done at least 1 S4HANA Implementation project.

• He should independently handle the queries from customer on different phases of the conversion project.

• He also should have the knowledge on different functionalities of conversion like Data Migration, Delta process/Functionality, SAP Fiori adoption

• He also should have good experience on Customer Vendor Integration – CVI Conversion

• Should have knowledge on cross functional module of SD.

• He also should take care of the testing phase on the existing processes and actively involved in addressing the queries from customer

Job Role-12 months(contract) which is extendable /permnanent

Required Skills:

• Advanced Java skills, Spring, Spring Boot, REST APIs,
• Intermediate in Design Patterns and Principles
• Application is moving into PCF  any cloud native experience is helpful
• DB:  Oracle, SQL Server, RDBMS
• Network Infrastructure knowledge is helpful (work with network support team to troubleshoot)
• Production support skills are highly preferred.
• CI/ CD knowledge is helpful
• Junit for unit testing
• Java certifications are a huge plus

Job Description:

• An ideal candidate is someone who works well with a cohesive team-oriented group of engineers, who have a passion for developing software, who enjoy solving problems in a challenging environment, and who have the desire to take their career to the next level.
• Participate in and lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
• Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates.
• Research and evaluate current and upcoming technologies and frameworks.
• Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.
• Collaborate with Vendor Resources for Support of Products.
• Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to *** staff. Provide technical training to the other team members.
  
  

Qualifications:

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
• 3 to 5 years of experience in related field.
• Broad understanding of Software Engineering Concepts and Methodologies is required.
• Back end Java Development
• API- Restful Services
• Automated Unit Testing (J Unit)
• Spring MVC
• SQL skills- Ability to work with tables, views, and stored procedures
• GIT
• Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
• Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
• Possesses strong communication skills -- both verbal and written and strong relationship, collaborative skills and organizational skills.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.

• Plan and execute all digital marketing efforts, including SEO/SEM, marketing databases, email, social media, and display ads.
• Create, manage, and improve our social media presence.
• All digital marketing efforts should be measured and reported on, and goals should be evaluated (ROI and KPIs)
• Identify patterns and insights, and then improve your spending and performance based on them.
• Consider fresh and innovative growing techniques.
• Experiments and conversion tests should be planned, executed, and measured.
• Work with internal teams to develop landing pages and improve the user experience.
• Use your analytical skills to assess the entire consumer experience across numerous channels and contact points.
• Conversion points are measured and user funnels are optimized.
• Collaborate with other vendors and agencies.

CommerceIQ is Hiring Data Scientist (3-5 yrs)

At CommerceIQ, we are building the world’s most sophisticated E-commerce Channel Optimization software to help brands leverage Machine Learning, Analytics and Automation to grow their E-commerce business on all channels, globally.

Using CommerceIQ as a single source of truth, customers have driven 40% increase in incremental sales, 20% improvement in profitability and 32% reduction in out of stock rates on Amazon.

What You’ll Be Doing

As a Senior Data Scientist, you will work closely with Engineering/Product/Operations teams to build state-of-the-art ML based solutions for B2B SaaS products. This entails not only leveraging advanced techniques for predictions, time-series forecasting, topic modelling, optimisation but deep understanding of business and product too.

• Apply excellent problem solving skills to deconstruct and formulate solutions from first-principles

• Work on data science roadmap and build the core engine of our flagship CommerceIQ product

• Collaborate with product and engineering to design product strategy, identify key metrics to drive and support with proof of concept

• Perform rapid prototyping of experimental solutions and develop robust, sustainable and scalable production systems

• Work with large scale ecommerce data of the biggest brands on amazon

• Apply out-of-the-box, advanced algorithms to complex problems in real-time systems

• Drive productization of techniques to be made available to a wide range of customers

• You would be working with and mentoring fellow team members on the owned charter

What we are looking for -

• Bachelor’s or Masters in Computer Science or Maths/Stats from a reputed college with 4+ years of experience in solving data science problems that have driven value to customers

• Good depth and breadth in machine learning (theory and practice), optimization methods, data mining, statistics and linear algebra. Experience in NLP would be an advantage

• Hands-on programming skills and ability to write modular and scalable code in Python/R. Knowledge of SQL is required

• Familiarity with distributed computing architecture like Spark, Map-Reduce paradigm and Hadoop will be an added advantage

• Strong spoken and written communication skills, able to explain complex ideas in a simple, intuitive manner, write/maintain good technical documentation on projects

• Experience with building ML data products in an engineering organization interfacing with other teams and departments to deliver impact

• We are looking for candidates who are curious and self-starters; obsess over customer problems to deliver maximum value to them.
• Data scientist, Machine Learning, data science, data analyst

Job Type: Full-time

Experience:

• Data Scientist: 3 years (Required)

Application Question:

• Looking for product based industry experience from tier 1 /tier 2 colleges (NIT ,BIT, IIT,IIIT, BITS, Strong Profiles)

About the role:

As a product engineer I/II, you will be responsible for continuous improvement of Cashfree experience for all our customers and end- users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end- users.

You may be working on architecting the money disbursement flow or creating most- friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.

You're more than a coder. You wil be part of entire product process, from conceptualizing till post- launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server- side/ frontend frameworks is desirable but not compulsory

Responsibilities:

• Thorough understanding of Reconciliation and hands on development experience on Intellimatch 9.2.7 or higher version
• Comprehensive understanding of SDLC in developing new Reconciliations in IntelliMatch. Involvement across all stages of Software Development life cycle (SDLC) including business requirement analysis, data mapping, validate data against requirement, build, unit testing, peer reviews, systems integration and user acceptance testing.
• Analyze & develop Test Strategies, design Test Plans, & generate and execute Test Cases.
• Should be able to perform enhancements, whereby need to analyze existing set-up and understand the requirement by performing proper impact analysis, provide estimate and deliver quality code.
• Independent player should be able to liaise with different team to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.
• Should be able to guide support team.
• Deep knowledge on IntelliMatch Database linkage and functionalities is necessary for timely resolution of user queries.
• Propose improvements related to the development and support activity.
• Develop stored procedures to build reports for the end users using SQL 2016