Customer Success Manager

Must Have Experience:

 Min 5 years of strong experience in Java/J2EE technologies

 Core Java, Spring / Spring Boot / React / Hybrid / Mobile

 Hibernate / JPA / JDBC

 Experience with web application environments like Eclipse, Tomcat and

WebLogic/WebSphere.

 Experience with tools like Git / SVN, Maven etc.

 Must have knowledge of Oracle Database / MS SQL Database.

 Should be able to do efforts estimation

 Should have done customer interaction

 Must have handled the team of 7-8 developers & testers

 Prepare / Review the document

•  Code Review

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We are seeking a dynamic and revenue-driven Lead Strategic Partnerships & Alliances to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.

Responsibilities:

• Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
• Train and mentor the partnerships team to enhance their performance and drive revenue.
• Develop and execute partnership programs that generate revenue and expand market reach.
• Build strong relationships with key industry players, resellers, and technology partners.
• Streamline onboarding, engagement, and revenue-sharing models for efficiency.
• Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
• Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
• Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.

Qualifications:

• Minimum 5 - 7 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
• Proven track record in generating revenue through partnerships and alliances.
• Strong leadership skills with experience in training and managing high-performance teams.
• Excellent negotiation skills with the ability to structure and close complex partnership deals.
• Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
• Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
• Work with a passionate and ambitious team that values ownership, innovation, and transparency.
• Directly impact business growth and revenue through high-value collaborations.
• Competitive compensation with a lucrative variable component.
• Opportunity to work with leading partners and industry leaders.

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Coverage days: Mon - Fri
• Coverage shift window timings:

5AM – 2PM (CET)

12AM – 9PM (CET)

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.

You will join a team of insatiably curious data engineers, software architects, and product experts who never settle for "good enough". Our Java Platform team's tech stack is based on Java8 (Spring Boot) and RESTful web services. We typically build and deploy applications as cloud-native Kubernetes microservices and integrate with scalable technologies such as Kafka in Docker container environments. Our developers work in an agile process to efficiently deliver high value data driven applications and product packages.

Required Experience:

• Minimum of Bachelor’s Degree or its equivalent in Computer Science, Computer Information Systems, Information Technology and Management, Electrical Engineering or a related field.
• Have experience working and strong understanding of object-oriented programing and cloud technologies
• End to end experience delivering production ready code with Java8, Spring Boot, Spring Data, and API libraries
• Strong experience with unit and integration testing of the Spring Boot APIs.
• Strong understanding and production experience of RESTful API's and microservice architecture.
• Strong understanding of SQL databases and NoSQL databases and experience with writing abstraction layers to communicate with the databases.

Nice to have's (but not required):

• Exposure to Kotlin or other JVM programming languages
• Strong understanding and production experience working with Docker container environments
• Strong understanding and production experience working with Kafka
• Cloud Environments: AWS, GCP or Azure

Magento Developers

Positions: 4

Magento Developer Responsibilities:

• Meeting with the design team to discuss the needs of the company.
• Custom Module Development in Magento 1.x and Magento 2.x
• Automated Product Import Export in Magento 1.x and Magento 2.x
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Magento Developer Requirements:

• Bachelor’s degree in computer science or related field.
• Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
• Experience with complete eCommerce lifecycle development.
• Understanding of modern UI/UX trends.
•   Strong attention to detail.
• Ability to project-manage and work to strict deadlines.
• Ability to work in a team environment.

• Architect and install new infrastructure
• Design and build reusable and efficient ruby code
•  Plan and implement new features
•  Integrate data sources and databases in one system
• Identify the bugs and propose the solution for problems

• Work directly with the business and design teams
•  Be involved in the complete product lifecycle – from design to development to deployment and feedback
• Work on a wide variety of features
• Get complete accountability of product development

• As a developer in a funded product company, you will find immense avenues of growth, in the form of knowledge, exposure to different technology, exposure to different products, career progression, and aggressive monetary growth based on performance.
•  All 10x engineers will get unparalleled career growth and will outperform their batchmates by two times.
• You will have a structured growth path
• Work on small tasks in month 1
• Work on a complete feature in the next few months
• Get complete accountability of a product in 3 to 6 months
• Lead a product stream in 6 months to 1 year
• Lead a development team

• Experience with Word press
• Experts in HTML To Word press theming
• Plugin Creation and Management
• Able to develop the theme. Mastery of HTML, CSS, PHP and jQuery;
• Experience with object-oriented programming
• Experience with mobile platforms.
• Experience with the following technologies OOAD/OOPS (Object Oriented Programming) PHP 5, MySQL 5, any framework like Zend/Symfony/CakePHP, etc.
• Strong understanding and hands-on in HTML, DHTML, XML, CSS, JavaScript, JQuery/Prototype and AJAX.
• Very strong understanding of database technologies and SQL Optimization.
• A clear understanding of product development environment and methodologies.
• Experience in SVN/GIT Hub/Beanstalk
• Familiarity with web technology trends (Web 2.0) and the evolution of the Internet.
• Experience with Word press is mandatory, other CMS/framework experience will be an added advantage.
• Experience with Word Press Theme, Widgets, and Plugin customizing and developing new word press themes, Plugin modification/development, and widgets development.
• Expert knowledge in Word press installation, configuration, administration, security, and optimization.
• Desired Experience in customizing existing 3rd party themes, Plugin.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.