Customer Success Manager

About Us:

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We’re seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products.

Key Responsibilities:

• Develop robust backend services using Python, Django, and FastAPI
• Design and maintain a scalable microservices architecture
• Integrate LangChain/LLMs into AI-powered features
• Write clean, tested, and maintainable code with pytest
• Manage and optimize databases (MySQL/Postgres)
• Deploy and monitor services on AWS
• Collaborate across teams to define APIs, data flows, and system architecture

Must-Have Skills:

• Python and Django
• MySQL or Postgres
• Microservices architecture
• AWS (EC2, RDS, Lambda, etc.)
• Unit testing using pytest
• LangChain or Large Language Models (LLM)
• Strong grasp of Data Structures & Algorithms
• AI coding assistant tools (e.g., Chat GPT & Gemini)

Good to Have:

• MongoDB or ElasticSearch
• Go or PHP
• FastAPI
• React, Bootstrap (basic frontend support)
• ETL pipelines, Jenkins, Terraform

Why Join Us?

• 100% Remote role with a collaborative team
• Work on AI-first, high-scale SaaS products
• Drive real impact in a fast-growing tech company
• Ownership and growth from day one

Role Overview:

As our Clinical Quality Analyst, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence.

Responsibilities:

• Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards.
• Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance.
• Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence.
• Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making.
• Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance.
• Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies.
• Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards.
• Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation.
• Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently.
• Training Participation: Engage in quality-focused training and educational programs for continuous professional development.

Qualifications:

• BAMS, BHMS, BDS
• 1–5 years of clinical or healthcare setting experience.
• Profound knowledge of medical terminology and clinical processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent English communication, written and verbal.
• Strong attention to detail and analytical skills for complex data handling.
• Willing to work in both day and night shifts from our office at Elippode, Trivandrum.

What we are looking

Our company is growing rapidly and is searching for Technical Business Development Manager. This role requires both proven experience working with the latest web technologies and outstanding personal communication skills. You should be result-oriented, detail-oriented, self-motivated, energetic, professional, reliable, a team player, customer-focused, and enjoy working with many different personalities.

*This role is an on-site full time position.

Duties and Responsibilities

• Introducing the company’s information capabilities to prospective customers.
• Develop presentations and proposal decks based on customer needs.
• Conduct market and competitor analysis to identify new clients and opportunities to grow business.
• Continually update industry, product, competitor, and market knowledge and provide information to the Team.
• Follow up on post sales activities to ensure customer satisfaction.
• Developing and managing a strong sales pipeline, prospecting and assessing sales opportunities, and moving a number of transactions simultaneously through the sales pipeline.
• Nurturing and expanding the company’s relationship with customer accounts of all sizes.
• Providing regular reporting of pipeline, forecasts and customer feedback.
• Manage relationships with our designated Team and support activities to maintain and extend existing technology integrations.
• Work closely with our Tech Team as their primary point of contact on technical matters, including feedback and resolution of development and support issues.
• Protect and expand Business.

Requirements

• Knowledge and understanding of 2D & 3D Animation Software, Software developing and Web developing.
• Master/Bachelor’s Degree in related field, or equivalent industry work experience.
• 3-5 years experience.
• Experience selling to corporate marketing.
• Excellent people skills and experience of achieving year over year sales growth.
• Superior written and verbal skills and the ability to deliver compelling sales presentation.

Key Responsibilities:

• Create technical designs, independently code, unit test to ensure code quality, and deploy various components of IBM Sterling Commerce OMS.
• Perform database design for custom components.
• Writing code for custom APIs, extending transactions, events, DB extensions etc to complete OMS technical designs.
• Support various phases of testing in an agile delivery framework.
• Apply strong design, development, and troubleshooting skills in work to deliver quality.
• Take initiative to learn new concepts in IBM Sterling OMS technologies on cloud at a rapid pace.
• Foster an environment of team collaboration.

Technical Experience :

• At least 2 years of strong IBM Sterling OMS development experience.
• 2-5 years strong experience using Java/J2EE, XML, XSD, XSL, SOAP, REST Web Service, IBM MQ and latest Java/J2EE concepts
• Experience working in Agile development teams.
• Knowledge of dockers, CI/CD build and deployments pipelines.
• Problem solving and code debugging skills in a large distributed application.
• Eager to learn and develop IBM Sterling Call center UI customizations.
• Strong interpersonal and communication skills with fluency in English.
• Four-year college or university degree in Computer Science or related field.

About First Principles

We are a Tech Holding Company and our portfolio companies generate millions in revenue. What is unique about FirstPrinciples is that most of our companies remain controlled and majority owned by First Principles and its team members rather than by external investors. We are proud that our product engineering team builds world class products from India. https://firstprinciples.io/">https://firstprinciples.io/

About this Role

As we scale and build our organisation, we would like to add an individual to our core Technical Leadership who can scale our key products and projects and help us build and foster relationships with Enterprise clients.

We are looking for an experienced Technology Leader to join our fast growing organisation to help us with driving Technical Strategy, Approach and oversee the Implementation for internal and external products. You should be someone who loves Engineering, have amazing debugging skills and slay problems with technology. 

In this role, you will undertake Technical / Solution Architecture and should also be able to help team with Engineering and coding wherever required. That includes, working along with the team, writing code, doing R&D or POCs, ensuring we follow modern industry standards and building beautiful high performing Software and Applications and thus delivering a better solution and product. You will also help FP build strong relationships with clients and technical leadership on the client side.

You would be required to have a minimum of 10+ years of experience with a mix of Engineering, DevOps, Infrastructure, Cyber - Network Security, Enterprise Application Maintenance, Database Management along with Project, Client and People Management skills which are necessary to lead the team and be their voice. You should be a leader and not just a manager who loves delegating things to the off-shore team, but rather someone who would not hesitate to take over Git-Pull and start writing code and show ‘here is how it’s done’ and amaze everyone with your expertise! :-) 

Because this is a Senior role, you would also be involved working with the Product/Project Manager and will be responsible for the delivery and output.

Tech Stack [High-Level]: We are JavaScript focused i.e. we work in ReactJS, NodeJS, AngularJS, TypeForm, TypeScript, Redis. On the server side, we work with AWS/GCP/DO. Database: MySQL, PostgreS and MongoDb. API: REST and GraphQL API. We also have a strong DevOps stack - including Kubernetes(K8), Dockers and CI/CD automation. 

Interview Process: 

• 60 min Discovery Call
• 15 mins introduction and what you bring to the table (We love people who say, “We build the damn table”) 
• 15 min understanding your experience and background
• 15 min on why you want to join our team and your expectations, future plans
• 15 min Q&A
  
  
• 60-90 min Technical Interview  (May be more than 1)
• Technical Call
  
  
• 45-60 min Final Call
• 15 min discussion on results 
• 15 min CTC expectations / negotiations 
• 15 min closure
• 15 min buffer

As Back end developer, we expect you to be motivated in solving real-life complex problems and create compelling experiences for our Resellers. Being a small company we have a culture of creative problem solving, intellectual design, fast-paced development, and passionate product delivery. Enhance or build Restful web services for our mobile app.

Responsibilities:

• Develop server-side components, REST APIs
• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.
• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.
• Lead the design and architectural improvements
• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.
• Reduce technical debt with quality coding

Requirements:

• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.
• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.
• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.
• Must have hands-on experience in building scalable and secure back end systems.
• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency
• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.

The Job: ReactJs Developer

The Company: Unify Technologies (http://www.unifytech.com/">www.unifytech.com)

What we are looking for: We are interested to hire “ReactJS” candidates who good at coding/programming.

Experience: 2-9 Years

Domain: It’s a product based project

Work Location: Hyderabad

Employment Mode: Permanent

Notice Period: 0-30 Days (Mandatory), Strictly we are looking who can join us as soon as possible who can make it within 30 days atleast.

Interview Available Date and Mode: 20^th July 2019, F2F