Customer Success Manager

Job description:-

The candidate should be from industrial automation industry, preferred areas will be wireless communication, GPRS, CCTV solutions, Access control, PAGA, Security Surveillance etc.

Candidates having good connections in PSUs are welcome.

Following will be brief job responsibilities:

a. Achieve sales targets

b. Develop new customers,

c .Follow up with customers from enquiry to execution of projects/orders for various activities e.g., survey of customer site to assess feasibility of new installation, presentation of our proposal, demonstration, obtain purchase order, installation & commissioning, operation, servicing, and maintenance of wireless equipment,

d. Ensure timely realization of payments as per terms and conditions of the contracts,

e. Manage & develop existing customer base and provide after sales technical support,

f. Develop and maintain good professional relationships with key persons in client organizations.

g. Expand Customer base and Market Segment in the region.

h. Build Strategic Relationship with Partners, Vendors, System Integrators

I. Up to date knowledge about latest trends and best practices in the industry

j. Should be able create and promote Sheetal Wireless brand and Market Identity

Location: Thane

Joining Timeline: Immediate joiners or a maximum of 1-month notice period

Preferred Joining Date: On or Before First week of February 2025

Required Skills/Abilities: 

• Good interpersonal & networking skills
• Fluent language and communication skills
• Target oriented
• Good in Computer skills especially in MS Office
• Good knowledge of UK software’s like IRIS, Caseware, CCH, Digita, Taxcal, Sage Accounts Production, Xero, QuickBooks, Sage, FreeAgent, etc.
• Prior experience in similar role

Qualifications and Skills:

• B. Com, M. Com, CA, ACCA with Compute skill
• Demonstrated proficiency in UK accounting principles and a comprehensive understanding of financial procedures.
• Exceptional attention to detail and a commitment to maintaining numerical accuracy in all tasks.
• Strong verbal and written communication skills, with the ability to articulate complex concepts clearly and professionally.
• Collaborative mindset, capable of working effectively both independently and as part of a cohesive team.
• Proficiency in utilizing accounting software and technologies, with a willingness to adapt to new systems.

We are seeking a Full Stack Developer with exceptional communication skills to collaborate daily with our international clients in the US and Australia. This role requires not only technical expertise but also the ability to clearly articulate ideas, gather requirements, and maintain strong client relationships. Communication is the top priority.

The ideal candidate is passionate about technology, eager to learn and adapt to new stacks, and capable of delivering scalable, high-quality solutions across the stack.

Key Responsibilities

• Client Communication: Act as a daily point of contact for clients (US & Australia), ensuring smooth collaboration and requirement gathering.
• Backend Development:
• Design and implement REST APIs and GraphQL endpoints.
• Integrate secure authentication methods including OAuth, Passwordless, and Signature-based authentication.
• Build scalable backend services with Node.js and serverless frameworks.
• Frontend Development:
• Develop responsive, mobile-friendly UIs using React and Tailwind CSS.
• Ensure cross-browser and cross-device compatibility.
• Database Management:
• Work with RDBMS, NoSQL, MongoDB, and DynamoDB.
• Cloud & DevOps:
• Deploy applications on AWS / GCP / Azure (knowledge of at least one required).
• Work with CI/CD pipelines, monitoring, and deployment automation.
• Quality Assurance:
• Write and maintain unit tests to ensure high code quality.
• Participate in code reviews and follow best practices.
• Continuous Learning:
• Stay updated on the latest technologies and bring innovative solutions to the team.

Must-Have Skills

• Excellent communication skills (verbal & written) for daily client interaction.
• 2+ years of experience in full-stack development.
• Proficiency in Node.js and React.
• Strong knowledge of REST API and GraphQL development.
• Experience with OAuth, Passwordless, and Signature-based authentication methods.
• Database expertise with RDBMS, NoSQL, MongoDB, DynamoDB.
• Experience with Serverless Framework.
• Strong frontend skills: React, Tailwind CSS, responsive design.

Nice-to-Have Skills

• Familiarity with Python for backend or scripting.
• Cloud experience with AWS, GCP, or Azure.
• Knowledge of DevOps practices and CI/CD pipelines.
• Experience with unit testing frameworks and TDD.

Who You Are

• A confident communicator who can manage client conversations independently.
• Passionate about learning and experimenting with new technologies.
• Detail-oriented and committed to delivering high-quality software.
• A collaborative team player who thrives in dynamic environments.

Greeting!!

Hiring Services Sales-Manager For IT Infra # IT MNC Company

Location : Gurugram/Chennai (work from office)

Experience : 7 - 12 Years.

Notice Period: Immediate /15 days/30 days.

Job Description

Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

Key Job Functions

• Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
• Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
• Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
• Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
• Generate New business & Acquire New Logos through existing contacts, connects & sources
• Building and maintaining strong, long-lasting customer relationships with the customers.
• Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
• Negotiate business contracts and agreements to maximize profit.
• Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
• Ability to understand the customer needs and their business requirement
• Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
• Timely response to all Request for proposals & Information request
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
• Prepare & present reports on account and opportunity status.
• Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
• Assist delivery team with high severity requests or issue escalations as needed.

Required Skills & experience.

• BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
• Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
• Minimum 3-4 years of IT Infrastructure Services Sales experience.

• Very good understanding of IT landscape (Server, Storage, Networking & Security).
• Fair understanding on Service delivery methodologies and frameworks

• Fair understanding of tools & services automation technologies.
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience of engaging with business and IT functions in customer organizations.
• Experience in responding to large Services RFP’s.
• Solid experience with using CRM software and MS Office (particularly MS Excel)
• Understanding of opportunity management lifecycle.

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.

Lots of learning on the latest IT products

Training provided

Desired Candidate Profile

• Bachelor's degree in Literature, Journalism, Marketing, Communications, or similar stream
• Ideally a minimum of 2 years’ experience in Content Marketing
• A portfolio of published work
• Proven track record in a fast-paced environment gained either in-house or agency side
• Familiarity with all the content forms like blog, infographics, ppts, video, ebooks etc and market in relevant different forums
• Good knowledge of content and layout design tools such as Adobe InCopy and InDesign
• Good knowledge of various content platforms such as social media, blogs, and print media
• Excellent computer skills with MS Office and Google Suite
• Strong understanding of content practices to increase engagement of the content pieces
• Excellent written and verbal communication skills