Customer Success Manager

Responsibilities and Duties:

• Expert in Python, with knowledge of Python web framework - Django
• Familiarity with backend automated testing tools and frameworks
• Experience with backend/API development
• Architect, develop and maintain backend libraries/codebase, database & server.
• Develop object-oriented software, with mastery of one or more relevant languages (Django).
• Evaluate competitive and innovative products and design approaches to identify best practices and encourage innovation.
• Understanding the requirement of a client, document the scope and chart out a plan of implementing the scope
• Work with design team to give inputs related to the wire-frames and then the design along with incorporating Client Feedback
• Explore the difference between B2B and B2C projects before implementing the code
• Work in teams of 2-3 on various projects as per the requirement using git as version control
• Having good knowledge of APIs creation and database architecture
• Good Grasp in respective technology (Django)
• Documenting the process and main functions along the developing process
• Design and develop highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance for one of the fastest-growing companies in India.

Required Experience, Skills and Qualifications:

• 3-5 years of experience required
• Strong hand on Django-Python
• Excellent knowledge of using the Git version control system and deployment via Git.
• You have creative visualization, critical thinking, deductive & pragmatic reasoning and can think out-of-the-box
• Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision.
• A self-starter with demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend action.

Job Title: React Native Developer

Experience: 2+ Years

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We

are building a global infrastructure for making the transition to electric vehicles viable, affordable, and

sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers

enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle

charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Job Summary

We are looking for a React / React Native senior developer interested in building performant mobile apps on

both the iOS and Android platforms. Your primary focus will be on developing user interface components and

implementing them following well-known React Native frameworks. You will ensure that these components

and the overall application are robust and easy to maintain. You will coordinate with the rest of the team

working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving,

sophisticated design, and a quality product are important.

Key Responsibilities include, but are not limited to:

* Build pixel-perfect, buttery smooth UIs across both mobile platforms.

* Ensure the best possible performance, quality, and responsiveness of the mobile applications * Good

understanding of Design and Architecture Patterns

* Maintain code and write automated tests to ensure the product is of the highest quality.

* Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ).

* Experience in native Android / iOS app development is preferable.

* Individuals who would connect best with the job requirements are those who:

    - Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business 

    - Are willing to go the extra 100 miles it takes to win in a super competitive market.

    - Are innovative, resourceful and comfortable with dynamic business requirements

* Fulfil below minimum criteria:

    - 2+ years' experience in React-Native based app development

    - 1-2 years' experience in Mobile app development (React-Native + Android/iOS). 

    - Hands on experience in Redux

Qualifications & Skills:

• Bachelor's degree in Computer Science or related fields with 3+ years of experience

• 2+ years of native Android/iOS development

• Constantly learning and looking for ways to improve yourself and the processes around you.

• Deep knowledge of scalability, security, and maintainability of high-volume mobile applications

• Should have mobile testing experience with strong basics, understand about the mobile OS and

excellent debugging skills.

• Strong analytical, problem-solving, leadership and decision-making skills

• Sharp analytical abilities, proven design skills, excellent communication skills.

• Mentoring and supporting other team members by doing code reviews and applying your experience

in process and technical leadership.

• Must be able to handle the independent execution.

• Develop and implement strategies to grow and expand our business in the nursing training and overseas placement industry.
• Take responsibility for sales and placement targets.
• Build relationships with nursing professionals, hospitals, and other organizations to promote Bikham Academia's services.
• Manage a team of sales professionals and recruiters to achieve sales targets and placement goals.
• Monitor and analyze market trends and identify opportunities for growth and expansion.
• Develop and manage budgets, forecasts, and financial reports.
• Ensure compliance with all legal and regulatory requirements.
• Provide leadership and guidance to the team to ensure successful delivery of services to clients.
• Develop and implement marketing strategies to promote Bikham Academia's brand.

Requirements:

• Minimum 7+ years of experience in the overseas placement industry.
• Proven success track record of placing a good number of candidates throughout his/her career.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work independently and as part of a team.
• Open to monthly travel/touring.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and meet deadlines.

Education and Experience:

• .Experience in managing a team of sales professionals and recruiters.
• Understanding of the nursing profession and the OET training and overseas placement industry.

Position: Android Developer

Location: Ahmedabad
Experience: 1-4 years

Minimum 1.5 Years of experience.
At least 3 apps are fully developed and live on the store
Latest kotlin and java language knowledge required
SQLite local database knowledge must
API integration knowledge must be required not just copying past code but must understanding how that works
Social Media login and firebase knowledge required
Git command and repository knowledge must be required

Java - SSE/ Senior Developer

Singapore

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels

JOB ROLE & RESPONSIBILITIES

• Develop & support application through all stages of the project life cycle, including Design, Construction, Testing support and Warranty support
  
  
• Having experience in Java 1.6 and above, JEE, Spring, Struts,microservices ORM and Oracle.
  
  
• Good understanding of Design Principles and Object-Oriented Programming
  
  
• Develop Low level design documents
  
  
• Responsible for Coding, Developing Test cases using Junits, Unit Testing
  
  
• Adhering the schedule and scope of the project
  
  
• Ensure to follow the Technology and Process standards set for the project
  
  
• Produce high quality technical delivering for the customer
  
  
• Interact with project lead to review technical deliverables
  
  
  

Key deliverables

• Design and Develop Programs with high quality and agreed processes, within the planned schedule
  
  
• Review Unit Test Cases with Project Lead
  
  
• Design, Develop and Unit Test
  
  
• Technical Design documents (LLD)
  
  
• Support throughout testing, implementation and warranty phases
  
  

Desired for the Position:

• Hands on experience in Designing and Developing web applications using Java EE platforms (Spring, Struts, EJB), ORM and Oracle Database)
  
  
• Strong background of Object-oriented analysis and design using common design patterns
  
  
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)
  
  
• Good knowledge of Relational Databases (Oracle) and PL/SQL
  
  
• Carries good analytical and communication skills

Location: Base: Chennai , Bangalore and Noida, Projects-Singapore

Package: upto 17 L

Experience: 5 yrs

• 3 - 6 Years of Experience in Product Development - Experience in Java (8 or 11+), Spring (4+), Spring Boot (2.4+) is a must.
• Understands requirements well and comes up with an efficient design
• Develops complex, well-backed and bug-free products.
• Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Become a go-to person in more than one area.
• Provide technical mentoring to team
• Communicates clearly, gets clarifications, and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design, and code

Ideal Candidate Profile :

• Solid experience in Java, Spring Boot, hibernate is a must.
• Solid experience in Java Multithreading, Streams, and Lambda Functions is a must.
• Solid understanding of Apache Products.
• Should have experience in cloud computing (AWS is desired).
• Has an ability to quickly learn and contribute in multiple codebases
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into the codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces the right tech/tools for a given job
• Excellent understanding of software engineering practices, design patterns, data structures, algorithms
• Experience in product driven organization

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

1. Prior experience in Inside sales
2. Target Driven
3. Excellent communication skills
4. Willing to work hard and achieve the target as a team player
5. Client-focused and less TAT for conversion
6. Ability to generate reference and leads from existing and prospects
7. Multi-lingual skills are added advantage
8. Basic use of computers, CRM and giving a demo to clients on trading software