Customer Success Manager

Company Description

Rootflo is an innovative AI-driven company transforming finance back offices through advanced revenue intelligence and workflow automation solutions. Specializing in empowering financial institutions, Rootflo partners with leading banks, lending platforms, and insurance companies to revolutionize their operations. Leveraging the power of artificial intelligence, Rootflo provides efficient and intelligent systems that drive business outcomes. The company is dedicated to delivering impactful advancements for modern financial processes.

About the Role

We are looking for a motivated and technically sound Junior Cloud / Infrastructure Engineer with approximately 1 year of hands-on experience in designing, deploying, and managing cloud infrastructure on AWS, GCP, or Azure using Kubernetes. The candidate will work closely with senior engineers to support and maintain scalable, secure, and highly available cloud environments while gaining exposure across the full cloud stack.

Key Responsibilities

Cloud Infrastructure

• Assist in provisioning and managing cloud resources (VMs, storage, networking, databases) on AWS / GCP / Azure in Kubernetes
• Support infrastructure-as-code (IaC) implementation using Terraform
• Monitor cloud resource usage, costs, and performance; raise alerts for anomalies
• Set up log monitoring and other tracking
• Implementing cost optimizations and efficient resource utilisation

Networking & Security

• Configure VPCs, subnets, security groups, IAM roles, and access policies
• Assist in implementing firewalls, SSL/TLS certificates, and VPN connectivity
• Support compliance and security best practices (CIS benchmarks, least privilege)

CI/CD & DevOps Support

• Work with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or similar)
• Assist in containerization and orchestration using Docker and Kubernetes (EKS / GKE / AKS)
• Support deployment automation and version control workflows

Monitoring & Incident Response

• Use monitoring tools such as CloudWatch, Stackdriver, Azure Monitor, Grafana, or Datadog
• Respond to infrastructure alerts and assist in root cause analysis (RCA)
• Participate in on-call rotations and incident triage as required

Collaboration

• Work closely with development, QA, and product teams to support release cycles
• Maintain documentation for infrastructure, runbooks, and architecture diagrams
• Participate in code reviews for infrastructure scripts and configurations

Required Skills & Qualifications

Cloud Platforms (Any One Primary)

• AWS: EC2, S3, RDS, Lambda, VPC, IAM, ECS/EKS, CloudWatch, Route 53
• GCP: Compute Engine, GCS, Cloud SQL, GKE, Cloud Functions, VPC, IAM, Stackdriver
• Azure: VMs, Azure Storage, Azure SQL, AKS, Azure Functions, VNet, AAD, Azure Monitor

Infrastructure & Automation

• Hands-on with Terraform and/or CloudFormation / ARM Templates / GCP Deployment Manager
• Proficiency in Linux/Unix system administration
• Scripting skills in Bash, Python, or PowerShell

Containers & DevOps

• Working knowledge of Docker (build, push, run, Compose)
• Basic understanding of Kubernetes concepts (pods, deployments, services, ingress)
• Familiarity with at least one CI/CD tool

Networking Fundamentals

• Understanding of DNS, HTTP/HTTPS, TCP/IP, load balancers, CDNs
• Experience with cloud-native networking (VPCs, peering, NAT gateways)

Soft Skills

• Strong problem-solving ability and attention to detail
• Good written and verbal communication
• Eagerness to learn and adapt in a fast-paced environment

Good to Have

• Cloud certification: AWS Solutions Architect Associate / GCP ACE / Azure AZ-900 or AZ-104
• Experience with GitOps tools like ArgoCD or Flux
• Exposure to service mesh (Istio, Linkerd)
• Knowledge of Ansible or Chef/Puppet for configuration management
• Familiarity with observability tools: Prometheus, Grafana, ELK Stack
• Experience with cost optimization and FinOps practices

Job Title: Sr. Automation Tester

Location: CBD Belapur – Navi Mumbai

Experience: 5 to 10 years

Educational Qualification: B.E / B.Tech / B.Sc-IT / BCA / B.Sc / M.E / MCA / M.Sc-IT /

M.Tech

Role Overview

We are seeking an experienced Senior Automation Tester with a strong background in

designing, developing, and maintaining advanced automation frameworks — primarily

using Cypress and Cucumber. The ideal candidate will have hands-on expertise in test

automation for both UI and API layers, deep understanding of Agile practices, and a

proven ability to drive quality initiatives across large-scale enterprise systems.

Key Responsibilities

 Design, develop, and maintain robust, scalable, and reusable automation

frameworks using Cypress and Cucumber.

 Define and implement test automation strategies, standards, and best practices

across projects.

 Perform end-to-end automation for web and API testing, ensuring

comprehensive test coverage.

 Collaborate closely with developers, product owners, and business analysts to

define acceptance criteria and refine testing scope.

 Conduct code reviews, perform root cause analysis, and ensure timely defect

resolution.

 Integrate automation frameworks with CI/CD pipelines (Jenkins, GitLab, Azure

DevOps, etc.) to enable continuous testing.

 Evaluate and recommend new tools, frameworks, and technologies to improve

automation efficiency.

 Mentor and guide junior QA engineers, fostering a culture of quality and

continuous learning.

 Prepare accurate testing estimates, risk assessments, and provide regular status

reports to stakeholders.

Required Skills & Competencies

 Strong hands-on experience in Cypress and Cucumber (BDD approach).

 Solid understanding of JavaScript/TypeScript and test design principles.

 Experience in API automation using Postman, RestAssured, or similar tools.

 Working knowledge of Selenium WebDriver, TestNG, or Playwright is an added

advantage.

 Proficiency in CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.

 Experience with version control systems (Git, Bitbucket).

 Familiarity with test management tools like JIRA, Zephyr, or HP ALM.

 Strong understanding of STLC, Agile/Scrum, and DevOps practices.

 Excellent analytical, debugging, and problem-solving skills.

 Effective communication and collaboration skills, with the ability to lead

technical discussions.

Key Responsibilities :

- Design, develop, and maintain Java-based applications using Java SE/EE.

- Implement, test, and deploy microservices and RESTful APIs using Spring Boot and related technologies.

- Develop efficient and scalable solutions by writing clean, maintainable, and optimized code.

- Collaborate with cross-functional teams to understand business requirements and provide technical solutions.

- Write and execute unit tests using JUnit to ensure code quality and functionality.

- Perform code reviews to ensure adherence to best practices and coding standards.

- Troubleshoot, debug, and optimize code for performance and scalability.

- Stay up to date with the latest Java technologies and development best practices.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Years of experience in Java development (Java SE/EE, Spring, Hibernate).

- Strong experience with JUnit and test-driven development (TDD).

- Proficient in building microservices using Spring Boot and RESTful APIs.

- Experience with version control tools like Git.

- Familiarity with build tools such as Maven or Gradle.

- Strong understanding of object-oriented programming (OOP) principles.

- Familiarity with databases (SQL/NoSQL) and ORM frameworks (e.g., Hibernate).

- Experience with cloud platforms like AWS (preferably).

- Strong problem-solving skills and the ability to work in a collaborative environment.

Preferred Skills :

- Experience with continuous integration/continuous deployment (CI/CD) tools.

- Knowledge of containerization technologies like Docker.

- Familiarity with Agile methodologies and Scrum framework.

- Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus.

Company: JetSynthesys

• Qualification – Graduate / B.Com
• Gender – Male

• Experience – 2 to 3 Years
  • Knowledge of MS Excel and Email
  • Knowledge of Tally would be added advantage

• Language—Tamil (must) and English
• Salary – 22-25K per month
• Joining – Immediate

Job Location in Chennai ( Work From Office )

• • Working Days – 6 Days a week
  • Timing – 9:30am to 6:30p

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

We are looking for a smart and knowledgeable legal intern with moot court experience and understanding of law and regulations in the technical domain. 

Skills Required

• Enrolled in a Law degree or law major subjects.
• Fluent written and spoken English.
• Attention to detail with previous work experience in an office environment.
• Legal Experience in handling civil and corporate cases. 
• Creative, independent, multi-tasker, hard-working, well organized and a team player.
• Understanding of the laws and regulations in technology space.
• A self-starter with a proactive can-do attitude, comfortable with constant change & fast-paced environment.
• Proficiency with Microsoft Office, google docs.

Roles and Responsibilities

• Drafting, reviewing the legal documents, contracts, and agreements.
• Researching on various legal topics, policy framing and legal document structure. 
• Participating in the drafting and negotiation of contracts / contractual clauses
• Timely execution of agreements.
• Maintain and update database of company’s documents, licenses, permits and letters to enable easier reference for tracking systems.
• Assist with internal policy documents.
• Other legal duties and management.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. The opportunity as the Team Leader- Tele Sales process, you will take care of the telesales team as well as work as an individual performers to deliver on the company’s revenue goals.

Responsibilities-

• As Team leader- TeleSales, you will have the responsibility of delivering on the sales strategy & revenue goals of the company.
• Train Tele Sales Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit-

• 3+ years of experience relevant experience.
• Has very strong communication and convincing skills.
• Must be target-oriented and handled 20-30 executives.
• Must be a graduate.

Working with us, you’ll enjoy competitive compensation, a generous learning budget and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on social media! We are an equal opportunity employer and value diversity at our company.

Square Panda is a startup headquartered in Sunnyvale, CA with additional offices located in India 

and China. We are in a research based Ed-Tech space, focusing on children's early literacy. We 

have 3000+ schools under our belt and are proud to cater the needs of English Language 

development of 70,000+ kids worldwide. Our multisensory neuroscience research-based phonics 

learning system comes equipped with educational games to teach children many essential skills. 

With a curriculum that has been specially adapted for Indian schools and children, we strive to 

empower beginner learners through phonics awareness.

  Responsibilities 

o Lead the identification and execution of opportunities where Analytics can make a difference across the company with focus on multiple markets we operate in - US, India and China.

 o Actively champion adoption of the analytics solutions across various markets and functions

 o Translate business problems into Insights projects and lead in quantifying the various types of risk and rewards that allow these projects to be prioritized.

 o Excellent project management and executive communication skills.

 o Understanding of the techniques and technologies of data science, along with a detailed understanding of the challenges associated with each (e.g. overfitting, model refresh, challenge of acquiring training data, cost of compute, etc.)

 o Proactively and continuously assess the marketplace and its dynamics, customers, and competitors. 

o Provide an unbiased point of view on the performance of markets/brands, supported by facts and evidence

 o Develop research strategies to ensure internal understanding of customer and competitor insights 

o Develop and implement market research & analytical plans, in collaboration with cross‐functional teams.

 o Seeks out alternative/creative ways of meeting an information need, considering new techniques to address business challenges.

 o Monitor program risks and ensure appropriate actions are taken, including escalating issues timely to the management 

o Maintain understanding of business operations and how users interact with the relevant systems and use that understanding to provide decision support analysis.

 o Tap the working knowledge of AI and analytics to convey these business goals to the data professionals who will create the models and solutions. 

o Enthusiasm, commitment, and business savvy to navigate the technical, political, and organizational roadblocks that can emerge.

 Desired Profile 

o 6-8 years of experience in executing multiple analytics projects end to end

 o Entrepreneurial mind-set o Should have played hands on data sciences role in the past with full knowledge of which analytics technique to apply 

o Background of core consulting / start up handling end to end projects o Excellent communication and project management skills o Ability to lead both business and analytics team to generate ROI and success for business o Expertise across the spectrum of analytics - Dashboards, Visualizations, Insights, Data Science driven AI, ML Projects