Customer Success Manager

at Armada Intelligence Inc

DP
Posted by Ankit Boraniya
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Ahmedabad
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2 - 4 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Customer Success
Analytics
Customer Retention
Customer Support
YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient
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About Armada Intelligence Inc

Armada Intelligence Inc. is a Palo Alto, California based early stage company building a novel enterprise SaaS platform to help companies to reach out to the right people at the right time. The founding team consists of ex-Apple, Intel, Stanford folks who have spent the last decade building SaaS systems at scale.

https://angel.co/armada-4" target="_blank">Armada on Angellist

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Founded
2018
Type
Product
Size
20-100 employees
Stage
Raised funding
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