Customer Success Manager
2 - 4 yrs
₹3L - ₹5L / yr
Ahmedabad
Skills
Customer Success
Analytics
Customer Retention
Customer Support
YOU :
* Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred
* Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus
* Are excellent writer and communicator with strong presentation skills both via phone and email
* Are able to learn new concepts and processes quickly
* Are willing to relocate to Ahmedabad, Gujarat
YOU PROBABLY HAVE:
* Ability to proactively identify and solve any issues that could affect customer satisfaction or retention
* Used analytics/CRM tools like Intercom, Mixpanel, Piwik
* Strong analytical skills to capture insights on how the customer is interacting with the platform
* Excellent English skills, both written and spoken
* Knack of speaking and communicating with people
YOU WILL:
* Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary
* Provide support to new and existing Armada customers
* Coach customers on new uses and best practices for Armada to drive adoption and retention
* Provide timely and thoughtful responses to client questions and requests
* Communicate with engineering and product teams to make the system efficient
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Armada Intelligence Inc
Founded :
2018
Type :
Product
Size :
20-100
Stage :
Raised funding
About
Armada Intelligence Inc. is a Palo Alto, California based early stage company building a novel enterprise SaaS platform to help companies to reach out to the right people at the right time. The founding team consists of ex-Apple, Intel, Stanford folks who have spent the last decade building SaaS systems at scale.
https://angel.co/armada-4" target="_blank">Armada on Angellist
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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