Customer Success Manager

Strong Product UI heavy Designer Profile

Mandatory (Experience 1): Must have a minimum of 2+ years of design experience, with a strong focus on UI-intensive work

Mandatory (Experience 2): Must have hands-on experience delivering end-to-end designs independently from wireframes and user flows through to final Figma handoff

Mandatory (Experience 3): Must have experience with delivering both web and mobile designs

Mandatory (Tools): Must have strong working proficiency in Figma, Adobe, Photoshop etc

Mandatory (Skill): Must have solid experience creating wireframes, prototypes, user flows, sitemaps, and process flows for web and mobile responsive platforms

Mandatory (Portfolio): Portfolio should be UI-heavy, with clear evidence of high-fidelity designs, visual craftsmanship, and end-to-end screen design

Mandatory (Company Type): Product companies or if candidate form services/design consultancies with worked on B2B SaaS projects/clients

Mandatory (Education): Formal design degree - B.Des, M.Des, or related fields (mass communication, visual arts, fine arts)

Mandatory (Note): Candidate should show stability in career. Candidates with recent experience as freelancer wouldn't be considered

Overview

We seek a detail-oriented, collaborative Technical Enablement Lead to drive the implementation of enterprise systems and associated integrations, specifically with ERP (Enterprise Resource Planning) platforms and WMS (Warehouse Management Systems). This role is ideal for someone who thrives in cross-functional environments and excels at translating operational needs into scalable technical solutions. 

Key Responsibilities

 Cross-Functional Technical Integration

• Drive alignment across engineering, data, and warehouse operations teams
• Work with the teams to help translate business requirements into actionable integration tasks and system configurations

 Issue Resolution & Continuous Improvement

• Identify and mitigate risks early, removing barriers to keep the team on track
• Work with the technical teams who monitor system performance and data flow integrity
• Lead the teams in root cause analysis and implement iterative enhancements to integration reliability

ETL Process Oversight

• Collaborate with partner who leads the design and validation of ETL pipelines for syncing inventory, orders, and shipment data
• Ensure teams maintain data accuracy, schema compatibility, and robust error handling across platforms

Systems Mapping & Architecture 

• Partner with brand and vendor IT teams to design and document integration pathways between ERP and WMS systems
• Work with teams to identify data dependencies, transformation logic, and system constraints
• Confirm alignment with operations leads on workflows and priorities

Access Control Oversight

• Partner with teams to define and coordinate role-based access controls across integrated systems
• Collaborate with infrastructure and security teams to maintain compliance and operational integrity

Qualifications:

• 3-5 + years of experience
• Strong understanding of ERP and WMS platforms and their integration patterns
• Experience working with teams that implement integration tools, e.g., ETL, data mapping
• Familiarity with system roles and access controls 
• Excellent communication and coordination skills across technical and operational teams
• Ability to document and communicate systems in a clear, structured manner

Nice to Have:

• ERP: NetSuite, or JDE, 
• WMS: Blue Yonder, Deposco
• Any Project Methodology certifications: Agile, Waterfall, Etc…

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Strong Hands-On AWS Cloud Engineering / DevOps Profile

Mandatory (Experience 1): Must have 5+ years of experience in AWS Cloud Engineering / Cloud Operations / Application Support

Mandatory (Experience 2): Must have strong hands-on experience supporting AWS production environments (EC2, VPC, IAM, S3, ALB, CloudWatch)

Mandatory (Infrastructure as a code): Must have hands-on Infrastructure as Code experience using Terraform in production environments

Mandatory (AWS Networking): Strong understanding of AWS networking and connectivity (VPC design, routing, NAT, load balancers, hybrid connectivity basics)

Mandatory (Cost Optimization): Exposure to cost optimization and usage tracking in AWS environments

Mandatory (Core Skills): Experience handling monitoring, alerts, incident management, and root cause analysis

Mandatory (Soft Skills): Strong communication skills and stakeholder coordination skills

Job Description for Performance Marketing and Social Media Marketing

Position: Digital Marketing

Location: Remote

Job Mode: Full-Time

Notice Period: Immediate Joiner Preferred

Position Overview:

We are seeking an experienced and data-driven Performance Marketing and Social Media Marketing with proven expertise in Meta (Facebook/Instagram) and Google advertising, who can design, build, and optimize complete patient acquisition funnels from strategy to execution.

The ideal candidate will be highly skilled in GoHighLevel CRM for automation, nurturing, and tracking, have a strong grasp of compliance-sensitive healthcare advertising, and excel in building campaigns that not only generate leads but also convert them into booked appointments and paying patients.

Key Responsibilities

• 1. Paid Advertising Strategy & ExecutionPlan, launch, and manage high-performing Meta and Google Ads campaigns targeted at specific patient demographics.
• Conduct in-depth keyword research, audience segmentation, and competitive analysis.
• Develop high-converting ad creatives (copy, images, and video concepts) that comply with healthcare advertising regulations.
• Continuously monitor, test, and optimize campaigns for CTR, CPC, CPL, and ROAS.

• 2. Funnel Architecture & DevelopmentDesign and implement complete digital marketing funnels using GoHighLevel.
• Build high-converting landing pages, lead forms, scheduling flows, and appointment booking systems.
• Create automated SMS, email, and voicemail follow-up sequences to improve lead-to-booked-appointment conversion rates.
• Set up and maintain tracking systems for attribution, retargeting, and conversion optimization.

• Qualifications & SkillsRequired:Minimum 3+ years of hands-on experience managing Meta and Google Ads campaigns.
• Proven track record of building complete digital funnels that consistently convert.
• Advanced expertise with GoHighLevel (pipelines, workflows, triggers, automation, and landing pages). -
• Strong understanding of marketing analytics tools (Google Analytics, Meta Ads Manager, Google Tag Manager).
• Strong copywriting skills for creating persuasive, compliance-friendly healthcare campaigns. - Excellent grasp of CRO (Conversion Rate Optimization) principles.

Preferred or we will give preference to :

- Healthcare industry marketing experience.

- Knowledge of HIPAA-compliant marketing.

- Familiarity with SEO, retargeting, and omnichannel marketing strategies.

- Experience promoting high-value, cash-pay healthcare services.

Your Day-to-Day Tasks Include: 

Works in requirements like Engineering, Design, Development, and Deployment. All the tasks involves working with Java, SQL Server and Couchbase. 

Build and monitor data pipelines that serve 100+ websites, 150M+ unique impressions daily. Write code that can handle 4x more scale than the given requirement. 

Maintain uptime of multiple distributed web applications. 

Build data pipelines to pull data from upstream partners like Google. 

You Should Have: 

Minimum 3 years of experience with Java. 

Minimum 2 year of experience with any SQL database (MySql, MSSql, Oracle, DB2, Sybase). Minimum 3 years of experience with web development. 

Experience with any NoSql database (MongoDb, Couchbase, CouchDb, DynamoDb). Experience of designing/implementing/maintaining scalable systems. 

Experience with any cloud platform (AWS/Azure/GCP). 

Good To Have: 

Experience with BI and data reporting. 

Experience with Elastic search. 

Understanding of data warehousing. 

Experience in Node.js.