

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.
Responsibilities:
- Owning the quality of any deliverables including new features and enhancements
- Working closely with the product team in understanding the requirements and user workflow
- Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
- Designing, developing and executing automation test scripts
- Raising defects/bugs and tracking them till closure
Requirements:
- Bachelor's degree in engineering/IT/computer science or related field
- 2-4 years of relevant work experience in software testing
- Professional automation QA experience, using Selenium Webdriver with Python and/or Java
- Experience in using a defect tracking system to report, track and resolve defects
- Good understanding of the Agile software development methodology (Kanban or Scrum)
- Passion for software quality assurance, problem detection and analysis
- Experience working in SaaS based product company (optional)
- Worked for a bootstrapped high-growth startup (optional)

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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Key Responsibilities:
- Minimum of 3 years of experience in Microservices architecture and Java, with a good understanding of design patterns and the Spring Boot framework, with the ability to collaborate effectively with team members and build positive working relationships.
- Design and build and deploy APIs to meet business requirements.
- High level of commitment to business satisfaction and agility.
- Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
- Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
- Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
- Work in an agile environment to deliver high-quality solutions.
- Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
- Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)
Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)
Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)
QA Engineer
The Impact you will create in the Job:
- Driving revenue for some of the largest brands.
- What you deliver will be used by Billions of users.
- You will be working as a full stack QA Engineer, working closely with the developers to understand features, architecture, how it’s implemented and determine the best way to approach testing from a user’s perspective.
- Defining and designing the automation strategy for the same for it to work in a CI/CD pipeline. Testing at all the layers of the application be it UI, API or a mock of queue mechanism.
- Identification of Test Cases for Automation and identify bugs and enable bug-free scalable solutions using JIRA.
- You will be working with some of the most amazing stacks that are meant to Focus on Security + Quality + Scale
- You will participate in Selenium Environmental Setup.
- Creating, enhancing and executing clear, concise, comprehensive test plans and test cases.
- Prepared Traceability Matrix to ensure the test case coverage for all requirements.
- Involvement in Smoke, Functional, Integration, System, Regression and Adhoc Testing.
- You will be a part of the weekly meetings and Scrum meetings to check on the progress and thoroughly understand the testing requirements, protocols and standards.
What we look for?
- Must have knowledge of Website testing and API testing
- Must have knowledge of Linux and SQL
- Should have hands on automation experience with Selenium and developed multiple frameworks
- Should have worked on Robot Framework and can develop automation framework from scratch
- Must have worked on cloud providers such as BrowserStack, SauceLabs, PCloudy, etc
- Must have worked on running tests parallelly on multiple browser instance
- Should knowledge of at least one interpreted programming language like Python OR Java
- Should have worked on CI/CD tool such as Jenkins, CircleCI, TravisCI, TeamCity
We are looking for a Media Planning Lead for one of the leading Marketing Agencies in Mumbai.
Role - Media Planning Lead
Experience - 4+ years
Location - Mumbai
About the company -
Our Client is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 & has a team of 1000+ members in 8 years. We are present in Bengaluru, New Delhi and London, UK.
We offer holistic solutions that include Digital Content, Search Engine Optimization, Technology, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Business Research & Consumer Research, Brand Building and more.
We are also a valued Google Premier Partner, Adobe Solution Partner, and Zoho Premium Partner to service the whole tech and media suite for businesses.
With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth!
Job Description -
- Understanding the brands business objective and establishing tangible & quantitative KPIs
- Researching and creating the right buyer's digital journey to target the right audience
- Developing a detailed media plan basis objective and coordinating with media buyers for buying inventories and execution
- Managing a performance budget, optimising and scaling campaigns against tight granular KPIs
- Using Analytics tool such as Google Analytics, SimilarWeb, SEM Rush to analyse campaign data and use the learnings to improve campaign performance
- Using Facebook Pixel Helper and & Google Tag Assistant to ensure codes are fired correctly
- Negotiating key deals with third party vendors
- Post campaign reporting and data analysis & insights
- Coordinating with the creative, web design team for an integrated campaign and recommending best practises from a media point of view
- Maintaining healthy vendor and client relations
- End to end client servicing for media for both branding and performance campaigns
- Training new media team members & interns and bringing out their best on the job and creating processes to increase team efficiency
- Pitching to new business
- Keeping up with the latest media trends & innovations.
Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher


Responsibilities:
• Design, develop, and maintain user interfaces for the internal product suite.
• Collaborate closely with product managers and backend engineers to understand
requirements, translate them into user-friendly interfaces, and ensure a consistent
user experience across all products.
• Champion the technical feasibility of our UI/UX designs, ensuring seamless user experiences.
• Write clean, maintainable, and well-documented code adhering to best practices and coding standards.
• Conduct unit and integration tests to ensure code quality and functionality.
• Stay up-to-date with the latest UI development trends and technologies.
• Take initiative and ownership of assigned tasks, ensuring they are completed efficiently and to a high standard.
Requirements/Qualifications
• Bachelors in any Computers stream or related fields
• Minimum 1+ years of experience as a UI Developer.
• Proficiency in Javascript,Node.js & any one of (Angular, Nextjs or React.js)
• Experience with unit and integration testing frameworks.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• A passion for modern web development practices and a drive to deliver high-quality
work.
• Good to have the Experience with responsive design and cross-browser compatibility.


Play an active role in an agile team responsible to build a large and continuously growing rating software
Contribute to a pleasant as well as productive cooperation with the software development team and the product owners
Developing PHP applications based on the Laravel framework or any other PHP framework
Actively contribute to continual improvement by suggesting improvements
Writing clean, high-quality, high-performance, maintainable code
Design and implement automation for various test suites
Clear possibility but no necessity to contribute for all phases of software development process from technical design and delivery estimates to implementation, testing, defect management and support
Required Skills:
Sound professional experience in development of modern web applications with agile methods (Scrum)
Recent and 1-3 years of profound experience with Laravel or CodeIgniter
or anyother frame work
Expert level in PHP 7/8
Experience in SQL/MySQL
You are adept in handling REST APIs
Good knowledge of tools like npm, webpack
Excellent problem-solving and analytical skills
Experience architecting complex systems with pragmatic use of design patterns and SOLID principles
Fluent English language skills, both written and oral
Title: Technical Support L3 - Partner Engagement
Department
Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech
Location: Mumbai
Good To Have Skills
Must Have Skills
Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)
Experience Level
5 - 7 Years (Min 3 yrs)
Continuous night shifts
Excellent Comm skills.
Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)
Rounds of interview:
Recruiter screening
Technical round 1
Manager Round
HR Discussion
Roles:
Administration and maintenance of Virtualization (VMware, Hyper-V)
Administration and maintenance of O365 email service, ADFS, and AD-Connect.
Administration and maintenance of Azure AD services.
Active Directory maintenance & management, clean-up.
Administration and maintenance of DNS, DHCP.
Administration and maintenance of different Backup Solutions.
Responsible for Business continuity and Disaster Recovery Planning.
Antivirus and Patch Management on Multiple Networks. Basic Networking.
support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.
Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,
External Skills And Expertise
Fluent English speaker - written and verbal communication skills - Mandatory.
Service-oriented a team player and self-motivated.
Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.
High attention to detail, with the ability and passion to troubleshoot complex problems.
Position - User Researcher
Location - Mumbai/Bangalore
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
- We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program
- Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning
About the Role
The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.
You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user
Roles & Responsibilities
- Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
- Help to develop and track quantitative measures of user experience (goals, metrics)
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
- Work closely with product teams to identify research questions.
- Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
- Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
- Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
- Interpret and analyze research results through the lens of UX and social science.
- Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
- Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.
Skills Required
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
- BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
- 2+ years of experience in applied product research Knowledge of qualitative and quantitative research method
Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
Years of Exp – 2+ Years
Mentor and guide a team of 7-10 top notch full stack engineers across various levels.
Responsible for the product engineering road map, quality assurance and stability of the products.
Responsible for right tech solutioning, architecture being deployed maintaining right balance in short term and
long term outcomes.
Collaborate with Product managers and Business teams to develop long-term product roadmap and own the
release planning cycles.
Defining career trajectory path for the engineers in the team. Performing regular performance evaluation and
sharing feedback.
Operating with scale and speed amidst flux, there is just a LOT happening.
Working with Head of Engineering to define best practices for development and champion their adoption and at
the same time Architect & design technically robust, flexible and scalable solutions.
Perform well in uncertainties; collaborate and work with unclear interfaces to other teams in our fast paced
environment.
Responsible for hiring and skills management within the team.
Desired Skills and Experience:
BS/ MS in Computer Science from NIT, REC, BIT’s or other top tier colleges.
7-8 years of total work experience in high scale web based products with reputed companies and 1-2 years of
work experience in managing engineering teams and project delivery, preferably in a start up environment.
Strong hands on experience in at least one object oriented language (C++/Java) and one dynamic scripting
language (e.g. Ruby, Python, GoLang) is a must.
Sound understanding of web technologies (e.g. Javascript, HTML5, CSS) and strong command over databases
(MySQL, PostgreSQL, Redis, ElasticSearch).
Knowledge of MVC frameworks like Rails, Django, Symphony, Yii is desired.
Prior experience with Google Cloud Platform would be preferred.
Excellent written and oral communication skills.
Excellent personal. People & communication skills
Experience in organisation wide initiatives and change management.
Ability to make quick decisions in high pressure environments with limited information.

