About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
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Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3.
Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4.
Oversee and facilitate MHFAI instructors for training and upskilling.
5.
Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
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Draft and initiate scientific research, and create tools required at workplace to measure mental health.
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Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
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Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9.
Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
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Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11.
Provide support in other operational functions of MHFA as needed.
Requirements:
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3-15 years in clinical work and / or mental health training
•
Qualification: Msc. Counselling Psychology
Msc. Applied Psychology (any specialization, preferably HR Specialization )
•
Experience in Clinical Practice / Research
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Exposure to mental health training and created content or training on Mental Health for Adult
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Experience of having previously worked in organized group is desirable
We are hiring Journalists who can add value to the company by creating engaging content in different forms, be it web-stories, video shorts, byte size content, etc.
- Requirements:
- Story research, writing articles, pitching ideas.
- Write Fresh updates from the Crypto news industry.
- Assess leads and pitch captivating story ideas to editors.
- Ensure that you meet all regular and recurring deadlines.
- Review and edit work for editorial approval.
- Use all your findings to prepare clean, concise and factual articles.
- Adhere to the ethical code of the profession.
- Keep records off all notes, interviews, and audio files.
- Create trustworthy relationships with contacts and sources for use in future research.
- Keep up-to-date on the latest news developments by attending events, studying different papers, opinion pieces, and social media.
Must have:
- Bachelor’s degree in journalism, communications, english or relevant field.
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- Ability to meet deadlines and accurately fact-check information.
- Excellent observation and judgment skills.
- Superb communication and networking skills, along with an aptitude to effectively extract information.
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What does the core role include?
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Designing stateless components in React Native
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
What else can you expect in the role?
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
What can fetch you brownie points?
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of Java Script ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
▪ Highly focused individual with a self-driven attitude
▪ Advanced speaking and writing skills for effective communication
▪ Ability to work in cross-functional teams demonstrating a high level of commitment and coordination
▪ Attention to details and commitment to accuracy for the desired deliverable
▪ Should demonstrate and develop a sense of ownership towards the assigned task
▪ Ability to write reusable, testable, and efficient code
▪ Ensuring step-by-step deliverables are met as part of product development
▪ Ability to take up quick objectives and execute them within a short period
▪ Ability to keep sensitive business information confidential
▪ Contribute, positively and extensively towards building the organizational reputation, brand and operational excellence
Background Of The Candidate
▪ 4-8 years of experience as a Python Developer
▪ Hands-on knowledge of Django with Postgres SQL and web scrapping is a must
▪ Strong knowledge of OOPS and Python is a must
▪ Knowledge of design/architectural patterns will be considered a plus
▪ Experience with code versioning tools, such as Git / Mercurial / SVN
▪ Experience working in an agile development environment with a strong focus on rapid software development
▪ Comfortable with working in Unix/Linux, AWS, Azure and similar cloud technologies
▪ Excellent troubleshooting and debugging skills
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▪ Proven ability to complete the assigned task according to the outlined scope and timeline
▪ Graduate or Post-graduate from a reputed college or university
Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.
We are backed by Y Combinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.
Join us, if you find this as exciting as we do!
Description:
We are looking for a skilled computer programmer who is comfortable with both front and back end programming. Hands-on with UI and server-side is highly desirable.
You will get hands on experience in latest technologies and skills like ReactJS, NodeJS, MongoDB, REST API etc. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.
Responsibilities:
- Developing front end app components.
- Developing back end apis and middlewares.
- Designing and scaling databases and servers.
- Ensuring responsiveness and cross-platform compatibility of applications.
- Owning and delivering end-to-end products, features, enhancements.
Requirements:
- Degree in Computer Science or related discipline with 3-7 years of exprience.
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript
- Hands on with Reactjs or similar framework/library.
- Proficiency with server side languages such as Nodejs, Python, PHP.
- Prior experience with at least one no-sql database such as MongoDB.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology
Candidate Profile:
Role: Marketing Campaign Coordinator
Vertical: Marketing
Education: Any graduate or postgraduate but MBA - Marketing( preferred)
Understanding of: Marketing Campaigns, IT Sales process, CRM system, Lead sourcing
Total Experience: Around 2 years
Overview of the Company
Armentum is an IT Services company that provides the following services.
- Website Design and Development
- Web and Mobile Application Development (LAMP and MEAN/MERN Stack)
- SEO Services
and our development center is based in Bangalore, India. Our total team strength is over (50) people. Our team has deep expertise in building large scale applications in the finance, real estate, and banking industry.
Specific Responsibilities
- Excellent Communication Skills and Content Writing skills - this is non-negotiable and is a must.
- Will be responsible for planning and managing all Inbound and Outbound outreach campaigns that are a mixture of email marketing and telemarketing
- Having prior knowledge of working with Product Marketing
- Coordinate with Telemarketer to make the follow-up to convert sourced leads into appointments
- Maintaining the KPI for the team and the campaigns, drafting an analytics report every month and evaluate the performance with the growth manager and do course correction where required.
- Prior knowledge of working on any CRM for an end to end marketing and sales campaigns
- Promptly responding to emails from potential clients, coordinating with the sales team to ensure the appointment is set up, and to ensure all sales collaterals are ready before a sales call.
Ideal Candidate Description
- 1.5-2 years of working in Marketing services specifically in IT Product Marketing.
- Excellent Writing and Communication Skills
- Proficient using tools like MS Office & Google Drive
- Must possess knowledge of CRM systems and how they operate
- Excellent presentation skills
- Ability to learn things quickly
- Industrious, Orderly and Disciplined
- Must be able to meet tight deadlines
- Excellent documentation skills
- Ability to effectively communicate with different teams
- Quick thinker, ability to get things quickly, and to manage time
We are looking for an experienced and creative UI/UX Designer to join our team!
As an UI-UX Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty.
You will be designing ideas using various methods and latest technology. You will be designing graphic user interface elements, like menus, tabs, forms, and widgets.
Minimum qualifications :
- Bachelor's degree in Designing (Top Premium College), similar technical field of study, or equivalent practical experience.
- 4-5 years of experience as an UI-UX Designer or similar role
- UI design portfolio
- Bachelor's degree in relevant field
- Excellent interpersonal and communication skills
- Ability to discuss and explain design options
- Detail oriented, Critical thinker
- Problem solver and customer-centered
- Knowledge of Adobe range of products including Photoshop, Illustrator, InDesign, Acrobat and Dreamweaver
- 4 years of experience with HTML5 & CSS3
Preferred qualifications :
- Experience with Developing and Launching large scale Web platforms and Phone applications, cloud infrastructure, Machine learning.
- Ability to share knowledge via formal mentoring, reviewing code, reviewing design documents, giving technical talks, teaching classes, or as a consultant on projects.
- Ability and interest to learn other coding languages as needed.
Responsibilities :
- Working in coordination with product managers and engineers to develop interactive designs for mobile Apps and website and continuously find ways to enhance designs and implementation.
- Lead and evangelize best user-interface design practices, which create an exceptional user experience.
- Have an understanding of UX design, user flow, prototypes, and wire-framing
- Stay abreast with the latest UX design practices for mobile applications.
- Understand material design concepts and have worked on them
- Lead the design process by creating sketches, wire-frames, navigation flow charts, Photoshop mock-ups, and interactive prototypes
About the Job :
- Plunes's UI/UX Designer will develop the next-generation AI & Platform that will help everyone to find solutions to their any concern.
- We developed world's first utility network for curated, validated, cost effective and instant solutions to your any medical concerns. Our platform needs to handle information at massive scale, and extend well beyond Web & Phone application platform.
- Research. To effectively perform their jobs, UX designers must understand what their audiences want and how they view the world.
- Information Architecture. Information architecture involves organizing information in an understandable manner.
- Wire framing, Prototyping & Visual Communication.
Work Location: Bangalore
Work Days: Sunday through Thursday
Shift: Day
Week Off: Friday & Saturday
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Key Skills
- Should have hands-on experience in advanced JavaScript libraries and frameworks, such as ReactJS, Bootstrap. (ReactJS is Mandatory)
- Proficient in web markup, including HTML5, CSS3
- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS and experience in building/using REST APIs
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling and partial page updates.
- Good understanding of SEO principles and ensuring that the application will adhere to them.
- 3-10 years experience
- Strong React, TypeScript, JavaScript
- Experience with NextJS and Material UI
- Experience with popular React.js workflows (such as Flux or Redux)
- Demonstrated mastery of HTML, CSS & JavaScript (ES6+)
- Good understanding of HTML, CSS, Javascript, jQuery, Bootstrap3/4, JSON & AJAX.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
Backend server development & support with Node, JavaScript, JSON, REST, NoSQL, Cloud Native technologies like Docker & Registry, Kubernetes & Helm
- Skilled in data structures, algorithms, modularization, OOP, microservices, and design patterns
- Skilled in coding best practices using containers, packaging (npm, yarn), agility (with Git, Jira), unit testing (JEST), CI/CD (Jenkins), debugging, and ensuring high productivity & quality
- Exposure to security (OIDC/JWT, RBAC, monitoring, auditing)
- Good with learning, problem solving & innovation