About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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This role is the bridge between the Accounting Department and the IT Department. You will lead the implementation of the Microsoft Dynamics 365 Finance module, ensuring that business processes like invoicing, tax reporting, and project costing are perfectly translated into the system. You are the "Subject Matter Expert" who makes sure the books balance at the end of the month.
Key Responsibilities
- Business Mapping: Lead workshops to understand how the client’s finance team works and document those needs.
- System Configuration: Hands-on setup of core modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Cash & Bank.
- Project Financials: Manage complex processes like revenue recognition, billing models, and intercompany accounting.
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- Execution: Lead the team through testing (SIT/UAT), help validate data migration, and provide support during the high-pressure "Go-Live" phase.
- Training: Teach the end-users how to use the new system effectively.
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- Core Product: Expert knowledge of D365 Finance.
- Accounting Logic: Deep understanding of accounting principles (Work-in-Progress, Revenue Rec, Ledger Posting).
- Lifecycle Experience: Must have seen at least 2-3 full implementations from start to finish.
Good to Have / Preferred
- Project Operations: Experience with the D365 Project Operations integration.
- Regional Experience: Experience with tax and compliance for the APAC region.
- Environment Mastery: Experience managing multi-entity and multi-currency setups.
- Background: Experience working for a Tier-1 System Integrator (SI) or Consulting firm.
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- Education: Bachelor’s degree in Finance, Accounting, or Commerce (B.Com/M.Com/MBA Finance).
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Strong sales, business development and networking profile
Mandatory (Experience): Must have 1+ years of experience in Sales, Business Development in investment Banking, Venture Capital, Private Equity, or related fields
Mandatory (Tech Skills 1): Must have experience engaging with startups or early-stage companies for partnerships or fundraising
Mandatory (Tech Skills 2 ): Must have experience identifying and sourcing startup deal flow or fundraising mandates
Mandatory (Tech Skills 3): Must have basic understanding of startup financing, equity structures, investor types, and fundraising models
Mandatory (Tech Skills 4): Must maintain deal pipeline, BD dashboards, and mandate records
Mandatory (Note 1): Must have high ownership and target-driven mindset
Mandatory (Note 2): Female candidates only
Strong Sales manager, business development manager, accounts sales executive profile
Mandatory (Experience 1): Must have 7+ years of overall Business Development experience in SaaS, or technology solutions/servcies
Mandatory (Experience 2): Must have atleast 3+ years of experience in Selling SaaS of which 1+ should be in global market (USA market preferred)
Mandatory (Experience 3): Must have end-to-end ownership of sales pipeline — lead gen, prospecting, pitching, negotiations, and closure.
Mandatory (Experience 4): Must have hands-on experience driving new business growth, not just managing accounts or partnerships.
Mandatory (Experience 5): Must have demonstrated strong deal-closing capability, including negotiations with C-level or senior stakeholders
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Mandatory (Company): B2B SaaS (preferred HealthTech, PharmaTech, Biotech, DrugTech..)
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Position: Assistant Professor – Computer Science & Engineering
Qualification: Ph.D. (or pursuing) in Computer Science/Engineering from a recognized institution. Candidates with strong academic/industry background may also be considered.
Key Responsibilities
- Teaching: Deliver lectures, tutorials, and labs at UG/PG levels in core CSE subjects (e.g., Algorithms, Data Structures, AI, Cloud Computing, Full Stack Development).
- Research: Conduct independent and collaborative research; publish in reputed journals/conferences.
- Curriculum Development: Design and update course content aligned with industry and academic standards.
- Student Mentorship: Guide students in projects, internships, and career development.
- Academic Administration: Participate in examinations, evaluations, and departmental activities.
- Industry & Outreach: Build collaborations with industry, contribute to consultancy, training, and placements.
Desired Skills
- Expertise in programming languages (Java, Python, C++), data analytics, AI/ML, cloud computing, or related domains.
- Strong communication and mentoring abilities.
- Commitment to academic excellence and institutional growth.
You will be responsible for achieving Monthly, Quarterly & Annual targets of Sales Qualified leads and Revenue:
Plan
- Assisting in creating, planning and implementing business development strategy and lead generation initiatives
- Research on global tech market dynamics, competition, and clients
- Identify potential prospects by analyzing markets/domains and track potential prospective clients
Outreach
- Reach out via multiple channels (Cold calling, LinkedIn, email)
- Set up meetings with key decision makers and ensure their shows on the appointment
Discovery
- Understand the needs of the lead to uncover how Thence can aid them
- Showcase Thence’s capabilities in an unobtrusive and consultative manner
- Qualify all leads as per criteria in a professional and creative manner
Prospect
- Ensure that the communications to clients are as per schedule and follow ups are on time
- Develop strong relationships with key prospects during and after the sales lifecycle
- Reconnect with cold leads and continuously build the pipeline
Measure & Improve
- Track, update, analyse and present sales reports to the Management
- Support the Business Development Head in running the BD function efficiently and effectively
- Meet the performance goals defined periodically
Skills Required
- Good storyteller - strong, verbal, and written communication skills
- Highly organized - finding a method to the madness
- Critical thinking - takes quick and insightful decisions
- Knowledge hungry - an always-on learning mindset
- Team player- managing multiple stakeholders
Qualifications
- Proven track record in lead generation predominantly via telecalling
- Good working knowledge of lead generation tools
- Prior stints at a B2B /IT/Product business with good understanding of B2B KPIs
- Experience in the US Sales
- Consistently embarking an excellent first impression on call, delivering exceptional customer experience
- Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
- Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
- Contacting prospective clients / existing customers to inform them about the product using scripts
- Accurately record details of communication with customers
- Developing and sustaining solid relationships with customers to encourage repeat business
- Answer questions about product features in an engaging manner
- Answer all customer questions honestly and accurately
- Using sales scripts drive sales and respond to customer objections
- Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.
Ruby
Ruby on Rails (ROR)Requirements:
- 3 - 6 years of relevant experience.
- Strong Experience in Ruby and web frameworks like Ruby on Rails
- Should have good knowledge and work experience in REST API implementations, JSON format handling, rails cache, sessions, multi-threading, etc.
- Ability to write clean Ruby code.
- Proficiency with code versioning tools including Git, Github,
- AWS experience, MySQL, PostgreSQL
- 3+ years of design & amp; development of server-side components in Ruby on Linux platform
- Proficient in Relational Database schema design, development with ActiveRecord, and query performance tuning.
PHP
Laravel
Flutter
NodeJS (Node.js)- Expertise in building web applications and APIs.
- Strong knowledge in PHP core and web framework Laravel
- Basic understanding of front-end technologies such as HTML, CSS, Javascript, Bootstrap, AJAX.
- Familiar with MYSQL query language
- Knowledge of frontend backend integration
- Knowledge in Linux based OS like Ubuntu is an added advantage
- writing well designed, testable, efficient code
- Excellent Communication Skills
- Willingness to own a responsibility
- Ability to work in a team as well as an individual
- Ability to work under pressure and maintain deadlines
- Good to have worked on end to end in projects
Responsibilities
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Build a strong network within ecosystem to identify the top authors and bring them onto the Graphy platform
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Reach out to creators and build a strong pipeline of creators who could create a Graphy
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Setup Calls and introduce Graphy as the product and platform to create Graphies
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Cold call/email prospective leads.
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Find out interesting ways to source creator leads
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Find out interesting ways to close Graphers
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Close Creators to create Graphies
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Own the GMV from the Graphies closed
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Serve as the lead point of contact for all Graphers account management matters.
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Build and maintain strong, long-lasting relationships with Graphers.
Qualifications
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Should have 3+ years relevant experience in business development or proven experience as category manager or similar role
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Solid knowledge of category management, business development principles
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Excellent communication skills
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Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment.
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Book/Content market knowledge is an added advantage
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Experience in working in a collaborative team
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Experience in adding SAAS products is a plus.
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Experience in Lead management and closure.
Benefits
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Top of the Market Salary
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Great learning environment
About Us
Graphy is the all-in-one platform to launch your online school, grow your community, monetize your knowledge and host live cohort-based courses.
The creation of cohort-based courses is open to all content creators, influencers, and educators. Join creators, teachers, and instructors from every industry, share what you know, and make money doing what you love!
You can host free sessions to engage with your audience who might have not subscribed to you yet. Hosting online live sessions will help students understand what they can expect from your course and will get to know you better.
You can check out our website here:
https://graphy.com/" target="_blank">https://graphy.com/
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Full Stack Developer - Averlon