About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Job Description
We at Pixuate are looking for highly motivated and talented Senior DevOps Engineers to support building the next generation, innovative, deep-tech AI based products. If you are someone who has a passion for building a great software, has analytical mindset and enjoys solving complex problems, thrives in a challenging environment, self-driven, constantly exploring & learning new technologies, have ability to succeed on one’s own merits and fast-track your career growth we would love to talk!
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Work from Office – BengaluruPlace of Work:
What is the role?
Product Manager for this company will be responsible for the product features, analysis, documentation &
release execution throughout the lifecycle of the product portfolio. This includes feature specs,
listening to customers, creating business requirements, driving functional requirement, driving this
through development and successfully launching new product features. To read more about the kind
of qualities we are looking for this role, please checkthis link
Key responsibilities
• Develop business cases for each product feature to demonstrate feasibility
including target pricing and margin, addressable and realizable market,
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incentives.
• Candidates from IIT, NIT, BITS, NSIT, and other premier engineering colleges
ll be preferred.
• We'll look forward to technical skills required for a product role along with
soft skills required to manage multiple stakeholder roles. Rest we can explore
together during our interactions. If you find yourself to be someone that fits
this requirement then read on.
Whom will you work with?
You will closely work with technology, design, sales and customer care teams. You will report
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What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
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learning while at work. Work with a team of highly talented young professionals and enjoy
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We are
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Compass. Company works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners and consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we
will wait for a reasonable time of around 3-5 days before we screen the collected applications
and start lining up job discussions with the hiring manager. We assure you that we will
attempt to maintain a reasonable timeframe for successfully closing this requirement. The
candidates will be kept informed and updated on the feedback and application status.
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Python|
Roles and Responsibilities |
● Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution. ● Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions ● Consistently delivers complex, well backed and bug-free products in time ● Consistently takes well thought technical/design decisions ● Develops expertise in more than one area and shares knowledge with others. able to mentor/train in areas which are new to them. ● Drives people to solve engineering challenges ● Enjoys high respect of Tech and other cross functional teams ● Demonstrates effective communication with project team, management and internal/external clients as necessary. ● Surfaces both technical and non-technical team challenges and helps resolve them ● Champion for SDLC best practices and high quality standards ● Significantly contributes in hiring high performance candidates |
|
Experience &
Skills |
● Expert at in RoR, Golang, NodeJS or Python. Good to have exposure to ML. ● Must have experience in cloud computing ● Operates independently with almost no oversight ● Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints. ● Communicates tech decisions through design docs and tech talks ● Has delivered multiple projects with end-to-end engineering ownership ● Keeps track of new technology/tools and embraces them as necessary ● 12+ years of experience in product driven organization ● A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes) |
Blume Global (HQ California, www.blumeglobal.com) is a disrupter in the supply chain software market and has built the next generation cloud first Digital Supply Chain Platform for fortune 500 companies. Blume Global uses its 25+ years of data insights and global network to help enterprises be more agile, improve service delivery and reduce cost removing significant wastage from their operations.
Role Summary:
As an experienced Analyst, you will:
Primarily making our customers think you are magical by resolving complex problems through your technical and product expertise. When
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expand to new technology stacks and supply chain domain knowledge. To hone your technical prowess, dig deep into database, data files,
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon