
About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video


Similar jobs
Senior Data Engineer (Databricks, BigQuery, Snowflake)
Experience: 8+ Years in Data Engineering
Location: Remote | Onsite (Noida, Gurgaon, Pune, Nagpur, Jaipur, Gandhinagar)
Budget: Open / Competitive
Job Summary:
We are seeking a highly skilled Senior Data Engineer to design, build, and optimize scalable data solutions that support advanced analytics and machine learning initiatives. You will lead the development of reliable, high-performance data systems and collaborate closely with data scientists to enable data-driven decision-making.
In this role, we expect a forward-thinking professional who utilizes AI-augmented development tools (such as Cursor, Windsurf, or GitHub Copilot) to increase engineering velocity and maintain high code standards in a modern enterprise environment.
Key Responsibilities:
- Scalable Pipelines: Design, develop, and optimize end-to-end data pipelines using SQL, Python, and PySpark.
- ETL/ELT Workflows: Build and maintain workflows to transform raw data into structured, analytics-ready datasets.
- ML Integration: Partner with data scientists to deploy and integrate machine learning models into production environments.
- Cloud Infrastructure: Manage and scale data infrastructure within AWS and Azure ecosystems.
- Data Warehousing: Utilize Databricks and Snowflake for big data processing and enterprise warehousing.
- Automation & IaC: Implement workflow orchestration using Apache Airflow and manage infrastructure as code via Terraform.
- Performance Tuning: Optimize data storage, retrieval, and system performance across data warehouse platforms.
- Governance & Compliance: Ensure data quality and security using tools like Unity Catalog or Hive Metastore.
- AI-Augmented Development: Integrate AI tools and LLM APIs into data pipelines and use AI IDEs to streamline debugging and documentation.
Technical Requirements:
- Experience: 8+ years of core Data Engineering experience in large-scale enterprise or consulting environments.
- Languages: Expert proficiency in SQL and Python for complex data processing.
- Big Data: Hands-on experience with PySpark and large-scale distributed computing.
- Architecture: Strong understanding of ETL frameworks, data pipeline architecture, and data warehousing best practices.
- Cloud Platforms: Deep working knowledge of AWS and Azure.
- Modern Tooling: Proven experience with Databricks, Snowflake, and Apache Airflow.
- Infrastructure: Experience with Terraform or similar IaC tools for scalable deployments.
- AI Competency: Proficiency in using AI IDEs (Cursor/Windsurf) and integrating AI/ML models into production data flows.
Preferred Qualifications:
- Exposure to data governance and cataloging tools (e.g., Unity Catalog).
- Knowledge of performance tuning for massive-scale big data systems.
- Familiarity with real-time data processing frameworks.
- Experience in digital transformation and sustainability-focused data projects.
Mechanical Draftsman
Location: Ghatkopar, Mumbai
Department: Design
Experience: 1–2 Years (AutoCAD & Design)
Openings: 4 (Male/Female)
About the Role
We are looking for a detail-oriented and technically skilled Draftsman with hands-on experience in
AutoCAD and equipment design. The role involves preparing detailed engineering drawings,
coordinating with internal teams and clients, and supporting the design and costing of industrial
equipment, especially in the pharma/process industry.
Qualifications
BE / Diploma in Mechanical Engineering
Required Skills
Strong knowledge and hands-on experience in AutoCAD
Experience in fabrication drawings (preferably vessels and process equipment)
Understanding of engineering standards such as ASME / API / TEMA / PED
Basic knowledge of BOQ preparation and costing
Good communication and coordination skills
Ability to review and interpret technical drawings and specifications
Problem-solving and analytical skills
Key Responsibilities
Preparation of GA (General Arrangement), P&ID, and layout drawings
Designing and drafting of equipment such as Pressure Vessels, Heat Exchangers, and Storage
Tanks
Preparation of mechanical data sheets
Ensure designs are cost-effective and efficient
Preparation of BOQ and support in costing activities
Coordination with internal departments and clients for design-related activities
Preparation and verification of Bill of Materials (BOM)
Review specifications, sketches, and drawings to determine design requirements
Modify and revise designs to improve performance and reduce production issues
Preparation of technical and commercial offers
Support project execution through proper documentation and drawing control
Must have exp in Django. [ Mandatory]
- The ability to problem-solve and critically think.
- High level of knowledge of Python and the Django framework.
- Familiarity with event driven programming as well as the MVC.
- Good understanding of SQL databases.
- Good understanding of REST APIs.
1. Client Handling:
● Act as the primary point of contact for clients, ensuring clear and professional communication.
● Understand client requirements and expectations to align recruitment solutions accordingly.
● Build and maintain strong client relationships to foster trust and repeat business.
2. Scheduling:
● Coordinate and schedule interviews between clients, candidates, and interview panels efficiently.
● Manage calendars to avoid scheduling conflicts and ensure timely updates to all stakeholders.
● Use appropriate tools to streamline scheduling and improve the overall recruitment process.
3. Client Responding:
● Promptly address client inquiries via email, phone, or other communication channels.
● Provide timely updates regarding recruitment progress and candidate status.
● Ensure a smooth flow of communication between clients and the internal team.
4. Client Escalation Handling:
● Manage and resolve client escalations in a professional and timely manner.
● Investigate issues thoroughly, identify root causes, and provide actionable solutions.
● Escalate unresolved issues to senior management if necessary while ensuring client satisfaction.
5. Panel Coordination:
● Liaise with interview panels to ensure their availability for scheduled interviews.
● Share relevant candidate information and interview materials with the panel in advance.
● Provide support to the panel for any technical or logistical requirements during interviews.
6. Candidate Coordination:
● Communicate interview schedules, instructions, and expectations to candidates clearly.
● Assist candidates with any queries related to the interview process.
● Ensure candidates are well-prepared and follow up on post-interview updates.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 2+ years of experience in coordination and client-facing roles.
● Skills: Strong communication and interpersonal skills, with excellent organizational and
multitasking abilities.
● Knowledge: Familiarity with recruitment processes, tools, and scheduling software.
● Problem-Solving: Ability to manage escalations and resolve conflicts efficiently.
● Flexibility: Comfortable working in a fast-paced, client-focused environment.
Responsibilities:-
- Extensive hands-on experience with frontend technology React Native.
- Build dynamic and reusable components using React Native
- Implement state management for better app performance.
- Use modern JavaScript features for efficient and maintainable code.
- Improve page load times with lazy loading, code splitting, and caching, while ensuring code quality through unit and integration testing.
Requirements:-
- 3-5 years of experience in frontend development working in a fintech industry, with a focus on highly scalable systems.
- Excellent leadership and communication skills, with experience managing teams of engineers and coordinating cross-functional efforts.
- Ability to solve complex problems under pressure, with a focus on delivering innovative solutions.
- Strong decision-making ability in fast-paced, dynamic environments.
- Self-motivated, proactive, and able to work independently while also collaborating in a team.
Primary responsibilities:
•Design, develop AWS IoT/Cloud-based applications using Typescript, Node.Js.
•Work closely with onsite, offshore, and cross functional teams, Product Management, frontend developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery.
•Proactively Identify risks and failure modes early in the development lifecycle and develop POCs to mitigate the risks early in the program.
•Assertive communication and team skills.
•This individual be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and function in a team environment.
Experience and Skills Required:
•More than 6 years of overall experience in Software domain.
•At least 3 years of experience in Cloud native applications.
•Solid working knowledge of Typescript, NodeJS.
•Thorough working knowledge in AWS, Lambdas, Microservices etc.,
•Experience in executing CI/CD processes
•Experience in Microservices Architecture
•Good Knowledge on Cloud security & security design control implementation.
•Knowledge of (AWS IoT Core) and In-depth knowledge of AWS cloud native services including Kinesis, DynamoDB, Neptune, Lambda, API Gateway, Timestream , IoT Core, GreenGrass, Aurora, Lambda, etc.
•Great knowledge in Agile/Scrum
We have an Urgent Requirement for HR Assistant Role @Andheri (West)
- Hiring candidates by using different job portals (Naukri, Monster, Apna App, Indeed, etc.)
- Assist with day to day operations of the HR functions and duties.
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- must have excellent communication skills.
Interested candidates can send thier updated CV.
Interested Candidate kindly contact me











