Project Manager

at Kapture CX

Project Manager

Kapture CX

Company

Home

Project Manager

at Kapture CX

Posted by Mamta Minz

5 - 15 yrs

₹7L - ₹20L / yr

Bengaluru (Bangalore)

Skills

Project Management

Software implementation

Project delivery

Workflow

SDLC

Agile/Scrum

Waterfall

Software Testing (QA)

Project lifecycle management

SaaS

Customer Relationship Management (CRM)

Stakeholder management

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues proactively.
Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Position Overview:

Key Skills:

5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues proactively.
Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

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About Kapture CX

Founded :

2011

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

WE ARE KAPTURE!

An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.

KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.

CEO- Sheshgiri Kamath
CTO- Vikas Garg
VP - SALES: Rajeev Prasad
VP - Operations:Akash Kakkar
AVP - Product: Soujanya Prabhu

WHAT WE DO

At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.

Know more about us: https://www.kapture.cx/about-us

WE ARE KAPTURE!

KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.

CEO- Sheshgiri Kamath
CTO- Vikas Garg
VP - SALES: Rajeev Prasad
VP - Operations:Akash Kakkar
AVP - Product: Soujanya Prabhu

WHAT WE DO

Know more about us: https://www.kapture.cx/about-us

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Exceptionally good at document and explaining core technical processes.

Perks and Benefits

A Silver Adobe Solution partner, AEM Specialized and Magento partner
Get to work with a young and dynamic team.
Get to experience Agile methodology for real.
Flexi timings.
Exposure to one of the most exclusive technology of the hour AEM, Magento
A team that will support you when you want to take an initiative in the favour of the organization.

Android Developer-SDK/SQLite (Immediate Joiner)

at Behtar Zindagi Pvt Ltd

3 recruiters

Posted by Archana Lodhi

NCR (Delhi | Gurgaon | Noida)

3 - 5 yrs

₹4L - ₹7L / yr

Android Development

Java

SDK

SQLite

Location-based services

+4 more

We are seeking Android Developer (immediate joiner) with 3-6 years of hands on experience in Native (Core Android) technologies,Push notification and location finder.

Location : Connaught Place,Delhi

Job Description:

1. Must be confident to be the single owner for all Android development work.
2. Must be a good Team Player, to work closely with folks from across functions.
3. Preferably from a b2c Product Company.
4. Understanding about Metrics tracking.

ETL Developer

at PriceSenz

4 recruiters

Posted by Karthik Padmanabhan

Remote only

2 - 15 yrs

₹1L - ₹20L / yr

ETL

SQL

Informatica PowerCenter

If you are an outstanding ETL Developer with a passion for technology and looking forward to being part of a great development organization, we would love to hear from you. We are offering technology consultancy services to our Fortune 500 customers with a primary focus on digital technologies. Our customers are looking for top-tier talents in the industry and willing to compensate based on your skill and expertise. The nature of our engagement is Contract in most cases. If you are looking for the next big step in your career, we are glad to partner with you.

Below is the job description for your review.

Extensive hands- on experience in designing and developing ETL packages using SSIS

Extensive experience in performance tuning of SSIS packages

In- depth knowledge of data warehousing concepts and ETL systems, relational databases like SQL Server 2012/ 2014.

Below is the job description for your review.

Extensive hands- on experience in designing and developing ETL packages using SSIS

Extensive experience in performance tuning of SSIS packages

In- depth knowledge of data warehousing concepts and ETL systems, relational databases like SQL Server 2012/ 2014.

Mathematics

at Raptor Technologies India

1 video

1 recruiter

Posted by Hitesh Sultania

Coimbatore

0 - 10 yrs

₹1L - ₹3L / yr

Mathematics

JEE

Content Writing

NEET

Subject Matter Expert (SME) will have the complete market level expertise and proficiency as required to create, develop and teach contents in the given subject area.
Experience 0 to 5 yrs teaching Chemistry, Physics and Mathematics
Educational qualification: Masters(M.Sc, M.Phil, P.hd) in Chemistry, Physics and Mathematics
SME for NEET and JEE competitive exams should possess equivalent field experience in teaching student segments of the market space or students in the relevant institutions.
The primary requirement from the SME will be the creation of highly relevant teacher Lesson planners, teaching modules as expected in the project architecture which is content in-line with the learning material of Raptor entrance expert.
The SME should gain enough knowledge about the product developed through the induction program and should be prepared for workflow within the first 3 days of joining.
Proficiency of the theoretical knowledge and equivalent application knowledge is a prerequisite to developing contents for the given assignment. The SME should be posses and be increasingly willing to upgrade one’s knowledge on a regular basis.
The SME should thoroughly research the curriculum framework, market expectation, syllabus and other essential criteria for the assignment taken.
The SME will stick on to the time schedules regularly to avoid any delay to the project completed within the stipulated project delivery time and will be solely responsible for the completion of any work given in the subject area within the scope of the given assignment.
The work files should be appropriately organized in the allocated work system as they will be subjected to frequent auditing.
The SME will have a parallel discussion and can take guidance from the Project Head and the academic expert team Lead (TL) to build contents analogous to the learning material and ensure organized content delivery.

Subject Matter Expert (SME) will have the complete market level expertise and proficiency as required to create, develop and teach contents in the given subject area.
Experience 0 to 5 yrs teaching Chemistry, Physics and Mathematics
Educational qualification: Masters(M.Sc, M.Phil, P.hd) in Chemistry, Physics and Mathematics
SME for NEET and JEE competitive exams should possess equivalent field experience in teaching student segments of the market space or students in the relevant institutions.
The primary requirement from the SME will be the creation of highly relevant teacher Lesson planners, teaching modules as expected in the project architecture which is content in-line with the learning material of Raptor entrance expert.
The SME should gain enough knowledge about the product developed through the induction program and should be prepared for workflow within the first 3 days of joining.
Proficiency of the theoretical knowledge and equivalent application knowledge is a prerequisite to developing contents for the given assignment. The SME should be posses and be increasingly willing to upgrade one’s knowledge on a regular basis.
The SME should thoroughly research the curriculum framework, market expectation, syllabus and other essential criteria for the assignment taken.
The SME will stick on to the time schedules regularly to avoid any delay to the project completed within the stipulated project delivery time and will be solely responsible for the completion of any work given in the subject area within the scope of the given assignment.
The work files should be appropriately organized in the allocated work system as they will be subjected to frequent auditing.
The SME will have a parallel discussion and can take guidance from the Project Head and the academic expert team Lead (TL) to build contents analogous to the learning material and ensure organized content delivery.