Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
About Kapture CX
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Zethic Technologies is one of the leading creative tech studios based in Bangalore. Zethic’s team members have years of experience in software development. Zethic specializes in Custom software development, Mobile Applications development, chatbot development, web application development, UI/UX designing, and consulting.
- Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
- Training, mentoring and supporting project teams to follow agile values, principles, and practices.
- Determining and managing tasks, issues, risks, and action items.
- Scheduling and facilitating scrum events, meetings, and decision-making processes.
- Monitoring progress and performance and helping teams to make improvements.
- Planning and organizing demos and product/system testing.
- Ensuring the proper use of collaborative processes and removing impediments for the teams.
- Tracking project processes, deliverables, and financials.
- Preparing and presenting status reports to stakeholders.
Why join us?
- We’re growing rapidly and the sky’s the limit
- Work with a talented team you’ll learn a lot from them
- We care about delivering value to our excellent customers
- We are flexible in our opinions and always open to new ideas
- We know it takes people with different ideas, strengths, backgrounds, cultures, beliefs, and interests to make our Company succeed. We celebrate and respect all our employees equally.
Zethic ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex, gender identity, age, disability, national origin, marital status, genetic information, veteran status, or any other characteristic protected by law.
Roles and Responsibilities:
1.Must have good analytical and problem solving skills.
2.Works as a Project Manager and reports directly to CTO/ VP
3.Manage daily/weekly scrums.
4.Able to perform and follow coding standards.
5.Perform R&D tasks if assigned and communicate with the Designer and UI team.
6.Taking leadership responsibilities and handling the team well
Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.
How You Will Make an Impact:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Leads project team to ensure that projects are completed on time and according to requirements.
- Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
- Facilitates communication upward and across project teams including project status, risks, justifications for variances.
- Serves as a focal point for other departments on project status or other project information.
- Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
- Performs Internationalization and translation project intakes and coordinates findings with development teams.
- Performs technical translation project preparations, project execution and translation deliveries.
- Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
- Other duties as assigned.
What you Bring to the Team
- Bachelor's degree in business, software engineering or computer science, or equivalent.
- Overall 5 - 7 Years of experience in Project management.
- Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
- Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
- Good management skills with knowledge of software translation processes and their interdependence.
- Good knowledge of translation processes like technical preparation, translation execution, QA.
- Excellent organizational, analytical, decision making and communications skills.
- Excellent skills in presentation/spreadsheet/collaboration software.
- Familiar with Project Management tools.
- Excellent English skills, verbal and written. Fluent in at least one other language.
- 6+ years of experience as a Scrum Master
- Must have experience leading a team of around 15-20 team members in an Agile environment.
- Experience working in multi-geo or offshore environment
- JIRA experience
- Excellent verbal, written and presentation skills
- Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
- Proven problem solving skills from problem assessment to solution selection
- Ability to identify alternatives and make contingency plans
- Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
- Proven ability to thrive in a fast paced, dynamic environment
- Ability to handle multiple projects and assignments
- Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
- CSM (Certified) or PMP (Certified) Good to have
- Ideate & gather requirements from key stakeholders for new product development, including enhancement of the existing products.
- Create, maintain, and monitor product management processes to ensure excellence in execution during product development.
- Drive Product development/projects from inception to completion, identifying and managing risks, while navigating hurdles and resolving issues in real time to successfully complete projects on time.
- Managing the product backlog and prioritizing them based on changing requirements
- Continually evolve the project management process to ensure optimal efficiency and timeliness.
- Develop strong relationships and work collaboratively with the engineering teams/ external partners by defining joint roadmaps and managing multiple product development workflows simultaneously.
- Business Analyst (Agile), product management life cycle, sprint ceremonies, Backlog refinement
Ideal Candidate should have:
- 5+ years of experience; 2+ years as a product owner
- A Masters Degree (B.Tech+MBA is preferred)
- Strong experience in agile product development. A certification (Scrum/SAfe/PO) is preferred
- Expertise in Business documentation &translating functional requirements into technical specifications.
- Extensive experience working in a scrum/Kanban environment
- Extensive experience defining agile requirements (Epics/stories), including functional and technical in a product/services organization
- Experience with Project Management Tool such as AzureDevOps/Jira
Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years
At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.
For more information about our solutions and organization, visit www.softobiz.com ,
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1. ACSM or CSP(SM) or PSM(III) certified (Preferred CSP(SM))
2. SAFe(SA) or SAFe(SM)
Qualifications - Added Advantage
3. PMI- ACP
6+ solid experience on Scrum Mastery facilitation/leading, medium/Complex projects involved multiple technologies (Web, Mobile, Backend, API etc)
- Sound knowledge in Agile Methodology ( Lean,Agile,Scrum,SAFe) Proven servant leadership
- Conflict resolution capability
- Building high performance Teams
- Identify impediments and eliminate in a timely fashion.
- Experienced working with Mobile App/Web/ Backend development teams.
- Deliver projects in challenging circumstances
We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence as per Business Objectives. Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.
The ideal candidate for this position will have at least 8
years of program management office (PMO) with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.
- Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
- Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
- Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
- Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
- Traceability: providing the function for managing documentation, project history and organizational knowledge.
- Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence
- Gathering data about project progress and producing reports
- Developing standards and processes
- Encouraging (or enforcing where necessary) the use of those standards and processes
- Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
- Managing dependencies across multiple projects across delivery team
- MBA in Project/Operations/Systems/MIS or MCA Or equivalent
- 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
- Strong Process and Agile Project Methodologies knowledge for managing multiple projects
- Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
- Reporting on financial information such as Project Profitability, Claims and Invoicing
- Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
- Identify and analyze opportunities and make tactical/strategic recommendations
- Hands on project management approach that includes a proven track record of project/program execution
- Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR)
- Ability to quickly switch tasks, multi-task, be highly organized and detail oriented.
- Ability to adapt communication style to effectively work with multiple levels within an organization
- Experience preparing high visibility, executive level presentation materials
What will you be doing?
Develop, document, and execute overall implementation project management and change management processes around evolving business and project needs by utilizing proven methodologies and techniques.
Drive process improvement, standards development, and new working methods for project management.
Create solutions to enable effective monitoring of projects using an existing project management system.
Ensure projects are kept up to date and in accordance with best practices.
Implement and roll out resource management capabilities.
Monitor and control quality deliveries and adherence to set processes.
Provide impactful data analysis, and insights to business users.
Ensure effective internal communication across company interfaces.
Demonstrate solid understanding of Yatra corporate solutions and other tools.
Birchford is a comprehensive financial solutions and services platform catering to the technology needs of banks, money exchange firms, and financial institutions engaged in the movement of monies worldwide.
Designation: Technical Project Manager
Determine and define project scope and objectives
Predict resources needed to reach objectives and manage resources in an effective and efficient
Develop and manage a detailed project schedule and work plan
Provide project updates on a consistent basis to various stakeholders about strategy,
adjustments, and progress
Manage contracts with vendors and suppliers by assigning tasks and communicating expected
Utilize industry best practices, techniques, and standards throughout entire project execution
Monitor progress and make adjustments as needed
Measure project performance to identify areas for improvement
Interact with the clients frequently to ensure that they are getting the right level of support
Closely work with Team leads for addressing technical challenges in .NET
Bachelor's Degree in Computer Science or other information technology-related disciplines or
equivalent Master’s degree in related disciplines
Must have managed at least 10 team members
Must have a good number of work experience in technology team hiring
Should have good knowledge of infrastructure and security
Should have project delivery and management experience