Project Manager

at Kapture CX

Project Manager

Kapture CX

Company

Home

Project Manager

at Kapture CX

Posted by Mamta Minz

5 - 15 yrs

₹7L - ₹20L / yr

Bengaluru (Bangalore)

Skills

Project Management

Software implementation

Project delivery

Workflow

SDLC

Agile/Scrum

Waterfall

Software Testing (QA)

Project lifecycle management

SaaS

Customer Relationship Management (CRM)

Stakeholder management

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues proactively.
Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Position Overview:

Key Skills:

5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues proactively.
Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

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About Kapture CX

Founded :

2011

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

WE ARE KAPTURE!

An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.

KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.

CEO- Sheshgiri Kamath
CTO- Vikas Garg
VP - SALES: Rajeev Prasad
VP - Operations:Akash Kakkar
AVP - Product: Soujanya Prabhu

WHAT WE DO

At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.

Know more about us: https://www.kapture.cx/about-us

WE ARE KAPTURE!

KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.

CEO- Sheshgiri Kamath
CTO- Vikas Garg
VP - SALES: Rajeev Prasad
VP - Operations:Akash Kakkar
AVP - Product: Soujanya Prabhu

WHAT WE DO

Know more about us: https://www.kapture.cx/about-us

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SQLite

RESTful APIs

Object Oriented Programming (OOPs)

8+ years of hands- on programming experience in building mobile apps, at- least 5+ years of experience on building Native Android apps, with deep focus on usability, performance and integration with downstream REST APIs and services. Strong OOPs fundamentals, Java , xml, JSON, Web Services, SQLite databases Solid understanding of the full mobile development life cycle Architect and design leading solutions with a strong focus on security, performance and scalability Job Features Job Category Job Location Job Type Full Time

AEM Developer

at Argil DX

1 recruiter

Posted by Ankit Khanduja

Remote, Noida, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)

1 - 9 yrs

₹1L - ₹10L / yr

Adobe Experience Manager (AEM)

Javascript

Architecture

Roles and Responsibilities

Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients business needs.

Defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementation.

Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.

Desired Candidate Profile

1+ years of relevant technology consulting or industry experience
Strong working knowledge of AEM/Digital Marketing Suite
Java, J2EE strong knowledge in Web-centric applications
Experience with full lifecycle of application from requirement gathering to deployment.
Make changes to AEM site content, assets, and workflow
Designs and builds components, templates, dialogs, and workflows using the AEM architecture (Sling, CRX, OSGI, JCR)
Diagnoses and solves technical problems related to content management such as search result accuracy, dynamic content linking, formatting, image scaling, internationalization, and personalization
Works in an agile, rapid development and prototyping environment
Strong Java programming foundation and experience with OSGi bundles
Knowledge on workflows ,Sling servlet, REST, JSON, Lucene indexing.
Exposure to Coral / Granite UI, Adobe UI customization is a must
Working Experience with Sightly / Sling models.
Willingness to travel offshore and onshore
Strong knack and willingness for adapting latest and greatest technologies to drive performance.
Exceptionally good at document and explaining core technical processes.

Perks and Benefits

A Silver Adobe Solution partner, AEM Specialized and Magento partner
Get to work with a young and dynamic team.
Get to experience Agile methodology for real.
Flexi timings.
Exposure to one of the most exclusive technology of the hour AEM, Magento
A team that will support you when you want to take an initiative in the favour of the organization.

Roles and Responsibilities

Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients business needs.

Defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementation.

Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.

Desired Candidate Profile

1+ years of relevant technology consulting or industry experience
Strong working knowledge of AEM/Digital Marketing Suite
Java, J2EE strong knowledge in Web-centric applications
Experience with full lifecycle of application from requirement gathering to deployment.
Make changes to AEM site content, assets, and workflow
Designs and builds components, templates, dialogs, and workflows using the AEM architecture (Sling, CRX, OSGI, JCR)
Diagnoses and solves technical problems related to content management such as search result accuracy, dynamic content linking, formatting, image scaling, internationalization, and personalization
Works in an agile, rapid development and prototyping environment
Strong Java programming foundation and experience with OSGi bundles
Knowledge on workflows ,Sling servlet, REST, JSON, Lucene indexing.
Exposure to Coral / Granite UI, Adobe UI customization is a must
Working Experience with Sightly / Sling models.
Willingness to travel offshore and onshore
Strong knack and willingness for adapting latest and greatest technologies to drive performance.
Exceptionally good at document and explaining core technical processes.

Perks and Benefits

A Silver Adobe Solution partner, AEM Specialized and Magento partner
Get to work with a young and dynamic team.
Get to experience Agile methodology for real.
Flexi timings.
Exposure to one of the most exclusive technology of the hour AEM, Magento
A team that will support you when you want to take an initiative in the favour of the organization.

Backend Java (Microservices / Spring Boot) Developer

at 3409 Tech Ventures Pvt. Ltd.

1 video

1 recruiter

Posted by Trupti Marathe

Pune

4 - 7 yrs

₹8L - ₹14L / yr

Java

Spring

Microservices

Apache Kafka

Message Queuing Telemetry Transport (MQTT)

+2 more

We are looking for an experienced Java developer who will help us build scalable REST API based backend using Microservices. Key skills - Own the product functionality and work with the technical and product leadership to convert ideas into great product - Stay abreast of latest back-end technologies and patterns and proactively find ways to apply them to the business problem - Thorough understanding of core Java, Spring framework - Experience with Spring Boot to bootstrap applications - Good understanding and working experience with RESTful web services - Knowledge of distributed systems and how they are different from traditional monolith applications You get additional brownie points if you have - Knowledge of modern authorization mechanisms, such as JSON Web Token and OAuth2 - Familiarity with code versioning tools such as Git etc - Self-starter who can think outside of the box, and come up with a solution to resolve and mitigate complex problems - Experience working in Agile development environment using methodologies like Scrum and tools like JIRA, Confluence etc Experience - 4-7 years of work experience developing Java based backend applications - Around 1 year of work experience e using Spring Boot, Spring Cloud and Microservices - BE/B Tech or higher preferably in Computer Science About Us QUp is a leading healthcare product that is excited to offer a “Painless OPD” experience to patients and health care providers like doctors, hospitals etc. We are a fast growing startup that is using innovation and cutting edge technologies to solve the OPD management problem. We offer competitive salary, freedom to explore cutting edge tools & technologies, flat hierarchy & open communication channels to our people so that they continue to be growth drivers for the company.

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