About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Review Criteria
· Strong UX / Product Designer profile
· 3+ YOE in UX / Product Design, with a focus towards B2C Products
· 2+ YOE in a Good Product Company
· Must have worked on both UX and UI / Visual Designs (some UI / Visual Design experience is required)
· Strong collaboration experience with Product Managers, Researchers, and other Product stakeholders
· Strong portfolio of UX Design and UI/Visual Designs (both are Mandatory) for B2C Products
· Mandatory (Company) - Product Company only
Job Specific Criteria
· CV Attachment is mandatory
· Portfolio is mandatory
Role & Responsibilities
As a UI/UX Designer at company, you'll be responsible for collecting and translating user insights into delightful experiences. Ultimately, you’ll create both functional and appealing beautiful features that address our customer's needs. You will use your creativity and eye for design – along with your technical knowledge – to develop great experiences.
Role & Responsibility -:
· Create close working relationships with Product, Strategy, Marketing, and Engineering, to shape and deliver design vision and strategy
· Gather and evaluate user requirements in collaboration with product managers and engineers
· Illustrate design ideas using storyboards, process flows and sitemaps
· Practice an iterative, user-centered design approach and create best-in-class deliverables in every phase of the UX design lifecycle.
· Lead discovery sessions and brainstorms.
· Develop user flows, wireframes, UI mockups and prototypes that clearly illustrate how sites, feature function and look like
· Present concepts, ideas and potential solutions to stakeholders and senior management and implement their feedback.
· Participate actively in UX testing and revise designs after synthesizing test results.
· Utilize deep knowledge of UX best practices and trends in media, online learning and emerging
· Identify and troubleshoot UX problems (e.g. responsiveness)
· Creating and maintaining a site-wide style guide
Ideal Candidate
· 3-5 years experience of UI/UX design experience in a product team
· Deep understanding of fundamental visual design disciplines (typography, iconography composition, color, composition, layout, etc.).
· In-depth knowledge of UX collaboration tools such as Figma, Sketch, InVision, Miro and similar
· Phone and Tablet design experience for Android and iOS is a must
· Demonstrable experience with responsive design a must.
· Bachelor’s degree / diploma in Graphic Design from tier 1 colleges.
· Portfolio must exhibit understanding of user experience design principles and knowledge of UI best practices and usability
Soft Skills-:
· Excellent written and verbal communication skills
· Ability to effectively communicate ideas and make presentations
· Strong interpersonal skills
· Aptitude to build relationships across the organization
· Ability to accept feedback and work in a professional manner
· Capacity to handle many tasks concurrently and work under deadlines.
We are seeking an experienced and creative Learning & Development (L&D) Specialist – Instructional Designer to design, develop, and implement engaging learning experiences that support employee growth, enhance job performance, and align with business goals. The ideal candidate will have strong experience in instructional design, adult learning principles, and e-learning development tools.
Python
Angular (2+)
NodeJS (Node.js)
MongoDB
React.jsWhy Telyport?:
Be part of an early-stage emerging technology startup.
Opportunity to collaborate and learn cross-functional areas.
A broad thinking team that encourages and supports bringing your ideas into life.
If you are looking for a career boost (or) trying to follow the trend of learning languages without a clear understanding of the problem you solve (or) intend to be part of an ecosystem that guarantees routine and mundane tasks. This is not for you
If you wanna be a part of our team, you should be willing to understand, adapt, be responsible and achieve.
Here are a few must-haves before your profile can be shortlisted.
Must have:
- Strong HTML, CSS skills and knowledge of at least one javascript framework.... react or preferably angular.
- Strong pythonic skills
- Strong NoSQL foundation
- Caching fundamentals
- Strong logical and reasoning skills
- Data modeling skills
If we find your profile interesting, expect a call real soon.
Also, the note field provided makes a huge impact on our decision
React NativeBuilding a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are highly transactional and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.
Looking for results-oriented Engineers. An ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact.
Responsibilities
- Own the end-to-end development and launch of features on the our App
- Participate in scoping, planning discussions with the designers, PMs, and Leads
- Conceptualize and develop prototypes quickly
- Develop and own launch plans to completion
- Identify opportunities and implement solutions to improve the performance and the architecture of our App
- We will depend on this person to set-up/improve the code quality, tracking, and App architecture and this person needs to have extensively worked on React + Android/iOS
Required Skills
- Min. 3 years of Full-time work experience (College projects, Internships are not a part of this)
- Hands-on experience with React Native
- Deep expertise of either iOS or Android platform and ecosystems
- Deep understanding of your tools: Languages, frameworks, systems.
- Experience with abstracting requirements into frameworks.
- Has worked with the react ecosystem for eg, redux, react-query, react-router etc.
- At least 2 years of experience working in a consumer tech set-up (ecommerce, D2C)
- Work with Rest APIs
Good-to-have Skills
- Experience with video streaming and Real Time Communication technologies.
LaravelSenior Automation Engineer
Requirements:
Backend: Knowledge of Laravel framework including:
- routing
- middleware
- migration
- ORM Automated tests using Codeception.
Database:
- Postgres
- SQL queries.
- Database performance related tests.
Front End:
- UI automation using Cypress.
- Cross-browser testing.
- Responsive design testing.
CI/CD pipeline:
- Experience with CI/CD tools and workflows such as Github actions
What you will do:
- Customer Oriented: Being obsessed with providing the highest quality product and experience to the customer.
- A Go-Getter: Being a highly driven individual who goes that extra mile to deliver an outstanding product to the business team.
- Analytical and a Problem Solver: Understanding the needs and requirements and accordingly conceptualizing and designing solutions for the problems.
- Data Driven: Maintaining a track record of data driven decision making
- Adaptable: Demonstrating the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
- A Technology Geek: Being fanatical about technology and always on the look-out for newer and better ways of building solutions
- A Team Builder: Being a thoughtful interviewer/ mentor who constantly raises the bar for excellence. Mentoring and coaching tech talent to become tomorrow’s leaders, ensuring each new hire be significantly better than the team to raise the collective bar.
- A Visionary: Complementing product and design leadership with finding the right solution to the problems company is trying to solve for tomorrow.
- Entrepreneurial Mindset: Aligning our cross-functional teams to design and develop products aligned with our ambitions and strategy.
What you need to have:
- Good to have Bachelors/ Masters in Computer Science or a related field from IITs/ NITs/ BITS Pilani or other premium institutes
- 7 + years of overall experience with 2 to 5 years of people management experience as an Engineering / Software Development Manager
- Experience with managing people and projects is a must
- Expertise in J2EE server technologies
- Experience with web technologies and microservices architecture, Java, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc.
- Experience with high performance websites catering to high daily traffic is a plus
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- Exceptional design and architectural skills
- Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes
- Over 2 years of Dynamics NAV consultancy experience/ Minimum 1 Yr experience in Business Central
- Strong understanding of Microsoft Dynamics NAV 2009/2013/2015/2016
- Undertake the design, coding, testing, releasing the code, and NAV / Dynamics 365 Business Central support
- Proficient in RDLC Report Development & SQL Server Database
- Experience working on the technical side of Dynamics NAV / Dynamics 365 Business Central
- Should be fluent and conversant with (A/L, C/AL & C/Side) Programming and ability to do developments independently
- Experience in working on full life cycle implementations across multiple versions of Dynamics NAV
- Excellent understanding and knowledge of core Microsoft Dynamics NAV modules
- Manage resources and deliver project tasks, both external and internal.
- Communicate and document system specifications for clients and team members.
- Manage multiple developments and project initiatives at one time, while effectively communicating utilization, roadblocks, and progress to technical leadership and prioritizing based on feedback.
- Strong understanding of Microsoft Dynamics NAV/BC and its modules.
- Strong analytical skills with an ability to diagnose problems quickly and recommend solutions
- Excellent time management skills and ability to meet deadlines and work under pressure
- Work as CAD Wiring Harness Engineer for Automotive applications.
- Good knowledge in Electrical wiring harness design & development of automotive truck/bus/passenger cars.
- Good hands-on experience in CATIA wiring harness routing, packaging, and flattening.
- Good Hands-on experience on Capital Harness XC.
- Knowledge of wire, connector, terminals, fuse box, relay, and fuses.
- Management of engineering & manufacturing BOM for electrical
- Able to read and understand vehicle electrical schematics for automotive application.
- Hands-on experience on CATIA R2019 electrical module. (EI2 and EHF licenses) or other equivalent CAD tools
- Benchmarking of automotive E/E components.
- Good English (spoken & written) Communication is mandatory
PHPPython
Ruby on Rails (ROR)NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon