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Project Manager
Project Manager
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Project Manager

Mamta Minz's profile picture
Posted by Mamta Minz
5 - 15 yrs
₹7L - ₹20L / yr
Bengaluru (Bangalore)
Skills
Project Management
Software implementation
Project delivery
Workflow
SDLC
Agile/Scrum
Waterfall
Software Testing (QA)
Project lifecycle management
SaaS
Customer Relationship Management (CRM)
Stakeholder management

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

 

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

  • 5+ years of experience in an IT services / Software product company with B2B SAAS implementation
  • Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
  • Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
  • In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
  • Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
  • Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
  • Analytical and problem-solving skills to identify and address project risks and issues proactively.
  • Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

  1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
  2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
  3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
  4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
  5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
  6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
  7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
  8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
  9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
  10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

 

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About Kapture CX

Founded :
2011
Type
Size
Stage :
Bootstrapped
About

WE ARE KAPTURE!


An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.


KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.


  • CEO- Sheshgiri Kamath
  • CTO- Vikas Garg
  • VP - SALES: Rajeev Prasad
  • VP - Operations:Akash Kakkar
  • AVP - Product: Soujanya Prabhu


WHAT WE DO

At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.


Know more about us: https://www.kapture.cx/about-us

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- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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Scapic
at Scapic
6 recruiters
Kishore GK
Posted by Kishore GK
Bengaluru (Bangalore)
2 - 7 yrs
₹6L - ₹10L / yr
Agile/Scrum
Team Management
Web Development
Project Management
Product Strategy
Scapic is looking for a Product Manager to join our exciting, rapidly growing startup. This role has the potential to evolve with the company as we grow. You will be building the foundations of Augmented and Virtual Reality tools. You’ll be expected to own your space: work with all disciplines on your team to build, launch and iterate. This role is as much about doing individual work, as it is about building an organization where each product manager has complete ownership over products with millions of users. You will work with your team to drive product decisions, conduct user interviews and market research, and lead the direction of the technical team through your insights into company direction. This role will expect you to use everything you have learned about building technical products, designing user experiences, and managing a team to drive the growth of a new company. Success in this role means building a product organization that can quickly launch and scale products that are used by millions where the product team is responsible for shaping the vision, direction, and process for making it happen Responsibilities - Build and manage the product team - Drive product direction and strategy - Own the product roadmap, objectives, and KPIs - Define and execute go-to-market plans /strategies - Conduct A/B tests and lead data analysis - Understand user needs and behavior - Perform market research and competitive analysis - Oversee product execution from inception to delivery Skills we are looking for - Prior experience in Agile Product Management - Experience in Product Delivery & Release cycles - Aware of Agile & Scrum Processes - Passion towards technology - Understanding of Web-Development technologies - Understanding of AR / VR / WebXR is a plus - Manage and handle teams efficiently We're a Silicon Valley company by DNA, and Bangalore by geography. If you want a fast paced environment that fosters responsibility and learning; this might be it. What it's like to be @Scapic: - Y Combinator Startup School & Multiple award winning product firm - Successfully raised our seed round of funding from Speciale Invest and Axilor Capital - Built the 3D model of the cricket stadium for the IPL team Royal Challengers Bangalore - This was a great hit among cricket enthusiasts and a smoothly executed project - Building an AR experience for fashion brand Myntra for their retail showrooms (65 of them in the next 1-2 years) - Project in Progress - Recognised as one of the top startups in India in the VR/AR space by the School of Innovation, Facebook. - Selected as an innovative startup by Karnataka government under their Elevate-100 programme - Recognition by the Wharton India Economic forum as one of the top 20 innovative startups in India - Recognized by Boeing as one of the top 10 innovative Indian startups in the HorizonX challenge - Recognized by Crunchbase as one of the top 5 startups in 2018 with seed capital
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Subodh Popalwar

Software Engineer, Memorres
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