About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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3+ years
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- Best package in the industry
- Great technical guidance to expand your career/professional knowledge
- Very friendly environment
- Five days working
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www.positiwise.com
𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 (𝐅𝐫𝐞𝐬𝐡𝐞𝐫𝐬)
Are you a recent graduate eager to kickstart your career in Business Development? Here's your chance to join a dynamic team and grow in a fast-paced environment!
Location: On-site | Indore
Eligibility: BBA, B.Com, B.E., MBA, B.Tech, M.Tech
Skills Required: Strong communication skills, enthusiasm to learn, and a go-getter attitude!
𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨:
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We are looking for a Junior PHP Developer
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· Work with developers to design algorithms and flowcharts
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· Verify and deploy programs and systems
· Troubleshoot, debug and upgrade existing software
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· Being a good team player
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Spring Boot
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Amazon Web Services (AWS)mavQ is seeking a motivated Lead FullStack Developer to join our team. You will be an integral member of the Professional Services team dedicated to work on the recently acquired mavQ’s Electronic Research Administration products built on a REST based Java platform running in Tomcat. The work is about 70% implementation and new development and 30% maintenance.
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- Good understanding of cloud computing & Distributed systems.
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Sr. No.
Technical Skills
Mandatory /Good to have
Min Years of hands on Exp in this skill
1
Oracle Apex
Mandatory
3 Yrs
2
Oracle SQL, PL/SQL, Oracle DB Models/Objects
Mandatory
3-5 Yrs
3
Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)
Mandatory
3
4
JavaScript, JQuery, AJAX, CSS and HTML5
Knowledge
1-2 Yrs
5
Data and UI integration with external (Oracle & Non-Oracle) systems
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Sr. No.
Technical Skills
Mandatory /Good to have
Min Years of hands on Exp in this skill
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Oracle Apex
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3 Yrs
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Oracle SQL, PL/SQL, Oracle DB Models/Objects
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3-5 Yrs
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Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)
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Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
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• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
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Android DevelopmentWe are looking for a React Native developer who can build a performant mobile app on both the iOS and Android platforms. We’re looking to take our dashclicks.com web app and turn portions of it into an amazing mobile app.
You will be responsible for architecting and building this app, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
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- Transition existing React web apps to React Native.
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- Design and develop highly complex application components, and integrate software packages, programs and reusable objects
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- Competitive base pay and benefits package with exciting growth plans.
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Come join us on this journey, we're looking forward to talents like you.
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Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo
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Binding of UI elements to JavaScript object models
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Creating RESTful services with Node.js
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Architect scalable web architectures
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Work in a cross-functional team to deliver a complete user experience
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Create Unit and Integration tests to ensure the quality of code
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Be responsive to change requests and feature requests
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Write code that is cross-platform and cross-device compatible
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Ability to wear many hats and learn new technologies quickly
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon