Cutshort logo
Kapture CX logo
Project Manager
Project Manager
Kapture CX's logo

Project Manager

Mamta Minz's profile picture
Posted by Mamta Minz
5 - 15 yrs
₹7L - ₹20L / yr
Bengaluru (Bangalore)
Skills
Project Management
Software implementation
Project delivery
Workflow
SDLC
Agile/Scrum
Waterfall
Software Testing (QA)
Project lifecycle management
SaaS
Customer Relationship Management (CRM)
Stakeholder management

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

 

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

  • 5+ years of experience in an IT services / Software product company with B2B SAAS implementation
  • Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
  • Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
  • In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
  • Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
  • Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
  • Analytical and problem-solving skills to identify and address project risks and issues proactively.
  • Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

  1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
  2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
  3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
  4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
  5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
  6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
  7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
  8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
  9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
  10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Kapture CX

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

WE ARE KAPTURE!


An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.


KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.


  • CEO- Sheshgiri Kamath
  • CTO- Vikas Garg
  • VP - SALES: Rajeev Prasad
  • VP - Operations:Akash Kakkar
  • AVP - Product: Soujanya Prabhu


WHAT WE DO

At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.


Know more about us: https://www.kapture.cx/about-us

Read more

Company video

Kapture CX's video section
Kapture CX's video section

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

Quanteon Solutions
at Quanteon Solutions
1 recruiter
DurgaPrasad Sannamuri
Posted by DurgaPrasad Sannamuri
Hyderabad
6 - 10 yrs
₹10L - ₹30L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconReact Native
skill iconAngular (2+)
SQL
+14 more

Key Requirements / Skills

  • 6+ years of overall experience in software development with strong expertise in building scalable web applications.
  • 2+ years of experience as a Technical Lead, managing development teams and driving project delivery.
  • Strong technical decision-making ability, including architecture design, technology selection, and implementation of best practices.
  • Front-end expertise: Strong experience in React, JavaScript, TypeScript, and building responsive and user-friendly UI/UX.
  • Back-end development: Hands-on experience with Node.js, RESTful APIs, API design, and server-side architecture.
  • AI/ML knowledge: Experience in implementing AI/ML models or integrating AI-based solutions to solve business problems.
  • Cloud & DevOps exposure: Experience with AWS/Azure, understanding of CI/CD pipelines, and cloud-based deployments.
  • Code quality & best practices: Experience in code reviews, Git version control, and ensuring maintainable and secure code.
  • Team leadership: Ability to mentor developers, guide technical discussions, and collaborate across teams.
  • Strong communication skills to effectively interact with technical and non-technical stakeholders.
  • Experience working in high-compliance environments such as healthcare systems is a plus.


Education Qualifications:

  • B.Tech/M.Tech in CSE/IT/AI/ML from a good university
Read more
Software solutions company
Software solutions company
Agency job
via Jobdost by Sathish Kumar
Hyderabad
4 - 10 yrs
₹5L - ₹13L / yr
Selenium
Appium
Test Automation (QA)
Software Testing (QA)
What essential skills do you need?
▪ 4~10 years’ experience in Automation using Typescript, Javascript, Java as programming
languages
▪ Able to demonstrate good technical & problem solving skills
▪ Possess relevant hands-on experience with developing automation scripts using tools like protractor, selenium, rest
assured, cucumber, POM model etc.
▪ Should be ready to explore, learn and develop solutions for problems
Read more
AI Based SAAS company
AI Based SAAS company
Agency job
via wrackle by Naveen Taalanki
Bengaluru (Bangalore)
12 - 22 yrs
₹50L - ₹99L / yr
Engineering Management
Engineering Manager
Engineering head
Technical Architecture
Technical lead
+20 more

Location: Bangalore

Function: Software Engineering → Backend Development

 

We are looking for an extraordinary and dynamic Director of Engineering to be part of its Engineering team in Bangalore. You must have a good record of architecting scalable solutions, hiring and mentoring talented teams and working with product managers to build great products. You must be highly analytical and a good problem solver. You will be part of a highly energetic and innovative team that believes nothing is impossible with some creativity and hard work.

 

Responsibilities:

  • Own the overall solution design and implementation for backend systems. This includes requirement analysis, scope discussion, design, architecture, implementation, delivery and resolving production issues related to engineering.
  • Owner of the technology roadmap of our products from core back end engineering perspective.
  • Ability to guide the team in debugging production issues and write best-of- the breed code.
  • Drive engineering excellence (defects, productivity through automation, performance of products etc) through clearly defined metrics.
  • Stay current with the latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
  • Hiring, mentoring, and retaining a very talented team.

 

Requirements:

  • 12 - 20 years of strong experience in product development.
  • Strong experience in building data engineering (no SQL DBs, HDFS, Kafka, cassandra, Elasticsearch, Spark etc) intensive backend.
  • Excellent track record of designing and delivering System architecture, implementation and deployment of successful solutions in a custome facing role
  • Strong in problem solving and analytical skills.
  • Ability to influence decision making through data and be metric driven.
  • Strong understanding of non-functional requirements like security, test automation etc.
  • Fluency in Java, Spring, Hibernate, J2EE, REST Services.
  • Ability to hire, mentor and retain best-of-the-breed engineers.
  • Exposure to Agile development methodologies.
  • Ability to collaborate across teams and strong interpersonal skills.
  • SAAS experience a plus.

 

Read more
Adansa Solutions Pvt ltd
Archana Ganguly
Posted by Archana Ganguly
Kolkata
0 - 1 yrs
₹1.2L - ₹1.8L / yr
B.Com
MS-Excel
Communication Skills
Accounting
Financial accounting

Candidates with good Accounting knowledge, Ms Excel skills, English communication skills, good learning skills, below 30 Yrs age, residing in Kolkata, and want to grow rapidly, Those who are not from an Accounting background, please don't apply.

Read more
A leading fitness startup in India
A leading fitness startup in India
Agency job
via Qrata by Revathi Satish
Bengaluru (Bangalore)
4 - 8 yrs
₹20L - ₹55L / yr
Product Management
Problem solving
Product Strategy
Product manager

Responsibility:
· This is a generalist product role.
· When you join us, we will pair you up with a product vertical or a horizontal which is the best
match with your skills and interests. For the product you will be building, you will help define
and manage end-to-end user experience. PMs on the team enjoy high degree of responsibility
and ownership.
· As a member of the Product Team, you will drive the strategy, roadmap, execution and growth
of a product area. You will work closely with other product managers, engineers, designers,
sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing,
writing copy, tracking metrics etc.) to ship high quality products.

Experience Range:

3+ years of product management experience in building mobile consumer products, and have
demonstrated impact in your previous product stints.
Skill Sets:
· Have strong generalised problem solving skills which involve structured thinking, ability to
analyse situations, and creativity to come up with ideas and solutions.
· You don’t easily get “stuck” Have a strong and clear sense of what a high quality product feels
like (you use are or aware of bunch of products and apps and what’s good and not good about
those) and a high bar on quality. Have a solid understanding of the technical architecture of
mobile/web applications and ecosystem - app stores, deep linking, server side and client side
designs.
· Are collaborative yet comfortable challenging others and being challenged on your ideas. Are
very customer focused and ensure quality of customer experience in all its details - you neither gloss over quality nor delegate quality of the end product to others. Bring in independent thought, like to challenge conventional thinking and identify opportunities to drastically simplify and improve ways of doing things, especially using technology .
· Are self-driven, like to work fairly independently and can drive progress without needing
constant oversight or direction - we are a start-up and in a start-up things don’t get done unless someone makes them happen, every day. 
Read more
Figment Global Solutions Pvt Ltd
Jaipur
2 - 4 yrs
₹1.8L - ₹3L / yr
Content Writing
Social media management
Social media strategy
Brand Management
Enterprise social networking

Job Description:

  • Manage our company's social media accounts.
  • Research and plan content strategy for social media campaigns by considering the latest trends.
  • Develop and publish engaging posts that engage audiences and promote our brand.
  • Schedule social media posts using online schedulers.
  • Build a community by engaging the audience with meaningful conversations and responding to their comments.
  • Connect with industry influencers for brand promotions.
  • Monitor brand mentions and promote user-generated content to connect with the audience personally.
  • Analyze social media analytics to measure the performance of the campaigns.
  • Stay updated about the latest features and other offerings of social media platforms.
  •  

Requirements:

  • 02-04 years of experience as a Social Media Executive or a similar role.
  • Exceptional knowledge of leading social media platforms, such as Instagram, Facebook, Twitter, and LinkedIn.
  • Portfolio of social media campaigns handled in the past.
  • Having outstanding copywriting skills would be an added benefit.
  • Good understanding of social media ads.
  • Sound knowledge of influencer marketing.
  • Bachelor's/Master's degree in marketing, media, or related field.
  • Good written and verbal communication skills.
  • Basic customer service skills.
  • Good time management skills.

Interested candidates can share their profile on jaipur.hr @ taxcpc.com or on whatsapp 8 1 0 7 0 1 0 1 9 9
Read more
Their mission is to build financial services.(NV1)
Their mission is to build financial services.(NV1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
3 - 6 yrs
₹6L - ₹8L / yr
Above The Line Marketing (ATL)
Below The Line Marketing (BTL)
Demand planning
Vendor Funnel
Inventory Management
+1 more
  • Demand planning
  • Create the vendor funnel of ATL & BTL marketing agencies
  • Procure to pay process management and ensuring compliance with process KPIs
  • Order scheduling and expediting
  • Work closely with suppliers to ensure effective support
  • Supervising goods/service receipt and cycle count process at the office to ensure timely receiving of goods
  • Support and coordinate with the various departments particularly with accounts with ease
  • Handle internal audits
  • MIS preparation

 

Read more
Meon
at Meon
1 video
5 recruiters
Priya Sharma
Posted by Priya Sharma
Noida, Gaziabad, NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹2L - ₹5L / yr
skill iconPython
AJAX
skill iconJavascript
skill iconFlask
Expert in Python, with knowledge of at least one Python web framework {such as Django, Flask, etc.} -Basic understanding of Html, Css, Javascript, Jquery, Js -Implementation experience in Soap based and Restful services -Unix/Linux experience is an added advantage -Sound knowledge in Database & Sql -Excellent communication and interpersonal skills
Read more
Squareboat Solutions Private Limited
at Squareboat Solutions Private Limited
1 video
8 recruiters
Ayushi Rathour
Posted by Ayushi Rathour
NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹1L - ₹1L / yr
Content Marketing
Technical Writing
Documentation
Creative Writing
Copy Writing
As a Technical Content Writer at Hackr.io, you need to have: - Write unique, creative, and relevant tech content for our blog, guest posts, website, and other emerging formats. - Research and gather useful information and write relevant tech content as per the style, tone, and requirements. - Should filter information into clear and concise text and have the ability to present content in the most engaging manner. - Develop grammatically correct and quality content. - Analyse information from multiple sources (SME, Offline and Online) and use them to create original content. - Comfortable working under timelines and a goal-based approach. - Creative thinker with the ability to transform technical information into compelling stories.
Read more
Clevero
at Clevero
2 recruiters
David Jay
Posted by David Jay
Bengaluru (Bangalore)
5 - 10 yrs
₹6L - ₹12L / yr
Voice Over IP (VoIP)
Freeswitch
skill iconPython
Agile/Scrum
We are seeking an experienced Senior VOIP Software Engineer to join our team. The Senior Software Engineer is responsible for designing and developing a next-generation communications platform using VOIP technologies, protocols and open-source platforms such as FreeSWITCH and Asterisk. Requirements: 2+ years of FreeSWITCH development experience 5+ years of industry experience in developing complex, full-cycle VOIP applications Deep knowledge in SIP with demonstrated experience implementing SIP protocol-based VoIP applications using FreeSWITCH, Kamailio, Asterisk or similar technologies Development experience using Python, Elixir, MySQL, Shell scripting or Go is a plus Experience developing applications on Linux Server (Ubuntu, Debian) environments Experience with debugging tools such as Wireshark, Homer, sngrep etc.  Experience working in Agile Software development Strong desire to learn new technologies BE in Computer Science, Information Technology or Communications Responsibilities: Architect a new SIP protocol based VOIP software with scalability, redundancy and seamless recovery Design and develop SIP protocol-based VoIP applications utilizing the following technologies: FreeSWITCH, Kamailio, WebRTC, SIP, SMPP  Contribute innovative designs and ideas for improving our company products and services
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos