About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Role Summary
The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.
The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.
The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.
Key Responsibilities
1) Client Leadership and Business Ownership
- Act as the primary point of contact for senior client stakeholders.
- Build strong executive relationships and position the organization as a trusted partner.
- Own the overall engagement, including delivery quality, growth, and client satisfaction.
- Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
- Lead business reviews with clear insights, growth roadmap, and value delivered.
2) Staff Augmentation Strategy and Workforce Planning
- Define staffing strategy including FTE sizing, role mix, and skill requirements.
- Translate client requirements into structured staffing plans.
- Design scalable team structures and reporting hierarchies.
- Establish frameworks for ramp up from small teams to large scale operations.
- Ensure optimal utilization and capacity planning.
3) Delivery Governance and Operational Excellence
- Oversee delivery across all teams ensuring SLA adherence and quality.
- Define KPIs for performance, productivity, and turnaround time.
- Establish governance cadence and reporting mechanisms.
- Ensure consistency across multiple processes and teams.
- Drive strong issue resolution and escalation handling.
4) Transition and Process Onboarding Oversight
- Guide onboarding of new processes into the staff augmentation model.
- Ensure structured knowledge transfer and documentation.
- Define standard onboarding playbooks.
- Identify risks and readiness gaps during expansion.
5) Organization Building and Talent Leadership
- Lead hiring strategy to support rapid scale up.
- Build strong leadership layers including managers and leads.
- Establish training, cross skilling, and career progression plans.
- Drive a high performance culture with clear accountability.
6) Business Ownership, Revenue Growth, and Financial Management
- Own the line of business including revenue, cost, and profitability.
- Drive revenue expansion by increasing FTE count and adding new processes.
- Define pricing aligned with effort and delivery complexity.
- Monitor revenue realization and billing accuracy.
- Manage cost structure including hiring, utilization, and overheads.
- Optimize FTE mix to balance cost and performance.
- Build financial models for workforce planning and growth.
7) Leadership, Team Development, and Organizational Scaling
- Mentor managers and team leads across processes.
- Build second line leadership.
- Establish performance expectations and review mechanisms.
- Drive ownership and continuous improvement culture.
8) Internal Reporting and Strategic Visibility
- Provide updates to leadership on revenue, cost, margins, and growth.
- Present challenges and mitigation plans.
- Track key business metrics such as utilization and productivity.
- Build dashboards for visibility.
- Support strategic decision making with insights and projections.
Success Measures
- Scale from initial team to 100 plus FTEs with stable delivery.
- High client satisfaction and strong relationships.
- Expansion across processes and geographies.
- Consistent SLA performance.
- Strong financial performance and margins.
Required Qualifications
- Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
- 12 to 18 plus years of relevant experience.
- Experience scaling teams and managing global clients.
- Strong workforce planning and governance experience.
Preferred Experience
- Exposure to finance operations such as Accounts Payable.
- Experience in offshore delivery models.
- Familiarity with SLA frameworks and staffing models.
- Experience scaling new business lines.
Competencies
- Strong ownership mindset.
- Excellent stakeholder management.
- Structured thinking and execution.
- Strong people leadership.
- Commercial awareness and growth orientation.
Reporting and Location
- Reporting to: Head of Operations or Business Unit Head
- Location: Bangalore or Mangalore with overlap for North America time zones
Data Analytics
Python
R ProgrammingOLX India is a leading classifieds platform, boasting over 100+ million app downloads across diverse categories, including cars, bikes, real estate, and electronics.
Consumers and dealers come to OLX India, India’s largest online classifieds platform, to buy and sell used and new products. OLX India operates in over 10 categories across India. These main categories include Auto, Real estate, Mobiles/Electronics, Furniture, etc. Sellers can list multiple products and upload their advertisements, including pictures, titles, descriptions, and expected sales prices. Buyers can browse through the listings, contact sellers directly, negotiate, and then purchase items from the seller. The platform connects millions of buyers and sellers, thus enabling safe and easy trade.
We are seeking a highly motivated and detail-oriented Assistant Manager Product Analyst to join our dynamic team. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for driving data-driven decision-making in the product development process. As a AM-Product Analyst, you will play a crucial role in gathering and analyzing data to provide insights that inform product strategy, enhance user experience, and contribute to the overall success of our products.
What You’ll do :
● Analyze large datasets to extract meaningful insights and trends related to user behavior, product performance, and market dynamics.
● Develop and maintain key performance indicators (KPIs) to measure product success and user engagement.
● Develop and execute A/B testing and other experiments to measure the impact of product changes.
Collaboration:
● Collaborate with cross-functional teams, including product management, engineering, marketing, and customer support, to ensure alignment on product goals and strategies.
Who are we looking for?
● Bachelor’s degree in a related field (e.g., Business, Statistics, Computer Science) or equivalent work experience.
● 3+ years experience in Product analytics experience
● B. Tech/ M. Tech from a premier institute (IIT/NIT/BITS )
● Proven experience as a Product Analyst or in a similar role, with a track record of successfully influencing product decisions through data analysis.
● Strong proficiency in data analysis tools and languages (e.g., SQL, Python, R) and experience with tools (e.g., GA, Clevertap & Tableau).
● Excellent communication and presentation skills with the ability to convey complex data findings to both technical and non-technical stakeholders.
● Familiarity with product management methodologies and a deep understanding of the product development lifecycle.
● Detail-oriented with a strong analytical mindset and problem-solving skills.
● Ability to thrive in a fast-paced, collaborative environment.
What We'll give you
● An opportunity to shape a largely unorganised industry and help millions of car buyers and sellers transact with trust and efficiency.
● Passionate team and leadership colleagues who will share the dream and drive to deliver the most trusted, convenient and innovative car buying and selling experiences.
● Opportunities to speed up your learning and development across your role relevant areas .
At OLX, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.
Responsibilities :
- Design and execute ‘ Brand positioning strategies ‘ for campuses . Including the execution of quick wins and strategic alignment of long term plans
- Plan and organize ‘campus engagement events’ for better brand positioning
- Primary and secondary research to forecast and mitigate any brand threats or perception mismatches
- Work with multiple stakeholders in creating brand strategy, designing new programs to help campus students and entry level graduates start and pursue their learning journey from onboarding through deployment
- Project management skills to manage delivery of branding materials like digital content, blogs, mailers, websites, brochures, posters, standees, newsletters, WhatsApp communication posters, events, video storyboarding, press write-ups, with individual accountability
- Conceptualize, create and edit presentations for learning strategists, managers, leadership team, with a high level of accuracy and aesthetic value
- Efficient in designing collaterals with new age themes, attractive messaging, taglines, hashtags, WIIFM strategy that drives a call to action.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBBased on experience, developers will be responsible for building various elements of a music app for an international client. Urgent requirement and immediate joining as project is already underway.
• Sales incentives above CTC, performance-linked
• Candidate will get INR 10000 after 2 months as 1 time payment over and above CTC
• Fix appointments and conduct home demo sessions on a daily basis including follow up sessions
• Understand Customer profile & problems to explain the implication of ineffective learning methods
• Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as
solution
• Handle Objections and Price Negotiation to generate Sales Revenue
• Learn/ Upgrade one’s own Product Knowledge and Sales Skills to achieve and exceed growing Sales
target(s)
• Possess sound knowledge and understanding of consumer (students and parents) behavior
• Possess Basic / Good knowledge of Class 6 to 12 Subjects as per existing Curriculum
• Are keen to learn and upgrade Product knowledge from time to time for better Sales
• Enthusiastic and willing to work relentlessly for achieving and exceeding business targets
• Thrive in a fast-paced ambiguous work environment
• Have good communication skills in English and the regional language with a professional presentation
• Open to Intra-City travel to Customer Locations
Vue.jsAngularJS (1.x)Angular (2+)React.js
JavascriptWhat is Redink?
Redink is an Edutech platform that enables schools and teachers to efficiently reduce their workload by automating them using a single app and thereby identifying students learning gaps and improving students’ outcomes. Recently awarded as the “Best Classroom Management App” and also selected for the Nasscom 10K Startups incubation program, Redink is ready to create a whole new Education Ecosystem in our Fast-growing world.
What Are We Looking For?
Redink is looking for a Sr.BackEnd Developer (CTO) - Fullstack
Technologies - Node.Js & React.Js
Experience - Minimum 3 - 5 years as CTO in startups.
Roles And Responsibilities
- Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
- Design, develop and test features from inception to rollout
- Write high-quality code that is scalable, testable, maintainable and reliable
- Independently own and drive new features from scratch
- Work in an Agile environment and facilitate agile practices
- Champion best practices and cross-functional skill development
- Mentor and guide junior team members
- Cultivate talent and bring out the best in your team members
- Continuously improve by working on and providing feedback.
Mandatory Skills
- Experience working with NodeJS on the backend and ReactJS on the frontend
- Strong knowledge of creating scalable REST APIs
- Working experience with databases like MongoDB, Redis and Relational databases
- Strong understanding of Object-Oriented Programming and/or Functional Programming concepts
- Past experience tackling scaling issues is preferred
- Experience practicing Agile software development methods is preferred.
What Really Gets Us Excited About You?
- Experience in working with product-based start-up companies
- Knowledge of working with SAAS products.
- Experience with Node.js and React.js is mandatory.
- Exposure to databases like MongoDB, Redis, and/or any Relational databases is preferred.
What Do We Offer?
Interesting Work |
We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe
| We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights
| We are dreamers and dream makers, hustlers, and honeybadgers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!
A Seat at the Table
| One Team One Dream is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you get a seat at the table. This includes unfiltered access to our C-Suite and regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining.
JavaJavascriptReact.jsAngular (2+)AngularJS (1.x)- Core Java (Collections, Annotations, Threads, Exceptions)
Java 8 ( Must)
Spring Core (Must)
Spring Boot, Spring Cloud, Micro services (Must)
Angular / React , Bootstrap ( Good to have)
Docker / Kubernetes ( Good to have) Pivotal Cloud Foundry / Tanzu Services ( Good to have)
Java
Spring Boot
Amazon Web Services (AWS)Role: Java developer
Location: Gurgaon
Exp-3-5 yrs
Description:
- 3+ years of Coding and development experience
2. Hands on technical experience in must have technical requirements.
3. Strong working knowledge of Developing, Designing and implementing large scale enterprise applications.
4. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills.
5. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers.
6. Knowledge of Agile process
REQUIRED TECHNICAL SKILL SET
Must have: AWS, Java, J2EE, Angular, React, Javascript, Spring MVC, Webservices (REST), Servlets, Hibernate
Nice to have: EXTJS, JBoss Drools Rules Engine, JQuery
RESPONSIBILITIES
1. Analyses and evaluates detailed business and technical requirements.
2. Codes and maintains complex components of information systems.
3. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results.
4. Ensure code quality by performing technical design and code reviews
5. Perform integration via Services/Batch with external and internal systems; develop presentation, business/application services and persistence components
6. Module level ownership and ensure that any development that occurs in that module is as per the agreed solution.
7. Profiling & Performance turning of Javaapplications
Vue.jsAngularJS (1.x)Angular (2+)React.jsJavascript- Sound knowledge of Flutter framework & DART language
- Experience with Material Design and UI design principles, patterns, and best practices
- Architecture, design and development of distributed web based solutions based on J2EE architecture (Spring boot, Hibernate/JPA, REST) or PHP Laravel framework
- Proficient with Data Modelling, Object Oriented Design
- RDBMS and NoSql database (MongoDB)
- Experience in event driven & Microservices architecture
- Exposure to Agile, behaviour driven development, TDD , CI/CD
- Be self-driven and take ownership of deliverables end to end
- Working knowledge of HTML/ CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon