About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video
Company social profiles
Similar jobs
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Job Description
Position: SAP S4 HANA
Education Qualification: CA OR MBA in Finance
Experience:
- 8-12 years of experience as an accountant in NON- Financial services sector (Should not be financial services, ideally manufacturing, can be other services)
- 2-5 years of minimum experience in the SAP S4 HANA
- Financial services sector experience- DO NOT APPLY PLEASE
Location: Bangalore, Gurgaon, Mumbai
CTC: 25-40 LPA pa, commensurate with experience
Skill requirement
- Proven experience in ERP implementations (SAP ECC, SAP S/4 Hana, Oracle EPBCS, Oracle fusion)
- Strong expertise in finance modules (R2R, FA,AR,AP, Project Accounting, Costing, Margin Analysis)
- Experience with emerging technologies are (RPA, AI) and EPM tools (SC/Anaplan, One stream, Oracle PBCS)
- Outstanding analytical and communication skills
- FICO certification would be an advantage
- Experience in managing large scale finance transformation projects
- Strong project management skills with a focus on delivering high quality results
- Ability to work in a fast-paced dynamic environment
- Excellence stakeholder management and relationship building skills
- Proficiency in data analytics and advanced data analytics tools
- Experience with cloud-based finance solutions
- Knowledge of regulatory and compliance regulation in finance
- Ability to adapt to different industries and remain current on economic developments
Responsibilities
- Lead the implementation of SAP S/4HANA from inception to completion.
- Collaborate with cross-functional teams to define project scope, goals, and deliverables.
- Develop and manage project plans, timelines, and budgets.
- Ensure successful integration of SAP S/4HANA with existing financial processes and systems.
- Provide expert guidance on best practices for all accounting related processes.
- Conduct training sessions and workshops for end-users to ensure smooth adoption of new tools.
- Monitor and report on project progress, identifying and mitigating risks as needed.
- Work closely with stakeholders to gather requirements and translate them into technical specifications.
- Drive continuous improvement initiatives to enhance financial reporting and consolidation processes.
- Stay updated on industry trends and emerging technologies in finance transformation.
Java
Spring Boot• Java 8/12• Frameworks - Spring MVC, REST, Spring Boot, Hibernate, (Optional – Play)• Oracle DB• Elastic Search (Optional but good to have)
• Junit, Mockito• Messaging – Should have knowledge of how RabbitMQ works
• Agile / TDD
• Good Experience in Core-Java concepts
• Experience of Continuous Integration / Continuous Delivery frameworks – Jenkins• Apache, Tomcat
• Good to have basic knowledge in AWS
• Good communication abilities & team-working skills
Join our dynamic team as a Software Quality Assurance Engineer (SWQA) and contribute to ensuring top-quality software development in the automotive industry. If you’re passionate about software quality, process improvements, and driving excellence in software projects, this role is for you!
Key Responsibilities:
- Plan and execute SQA activities in line with project timelines and performance metrics
- Collaborate with stakeholders including software project managers, developers, testers, and process leads
- Conduct thorough reviews of software work products developed in-house and by external suppliers
- Support ECU owners in supplier joint reviews, ensuring quality deliverables
- Monitor, measure, and analyze software quality metrics and track deliverables
- Identify software gaps, defects, and potential risks, prioritizing based on impact
- Drive corrective actions to closure, manage deviations, and ensure quality standards
- Generate detailed quality reports to provide insights on software progress
Secondary Responsibilities:
- Assist in rolling out the Polestar Embedded Software Development Process
- Perform process reviews and internal audits
- Promote continuous improvement within the embedded software development lifecycle
Qualifications:
- Proven experience in software development projects within the automotive industry
- Strong knowledge of quality standards and process models such as:
- Automotive SPICE
- ISO 26262
- ISO 21434
- IATF 16949
- Excellent communication and collaboration skills, with the ability to engage cross-functional teams
If you’re ready to play a critical role in shaping the quality of cutting-edge automotive software, we want to hear from you!
🌟 Apply now and become part of our innovative journey in the automotive sector.
Job Description:
We are looking for a talented UI/UX Designer to join our team. As a UI/UX Designer, you will be responsible for creating intuitive and visually appealing user interfaces and experiences for our digital products. You will work closely with product managers, developers, and other stakeholders to understand user needs, translate requirements into wireframes and prototypes, and design user-friendly interfaces that enhance user satisfaction and engagement. The ideal candidate should have a strong portfolio showcasing their design skills, creativity, and attention to detail.
Responsibilities:
- Collaborate with cross-functional teams to understand user requirements, business objectives, and technical constraints.
- Conduct user research, usability testing, and analysis to gain insights into user behaviors, preferences, and pain points.
- Create wireframes, user flows, and prototypes to visualize and communicate design concepts and interaction patterns.
- Design user interfaces and experiences that are intuitive, responsive, and aesthetically pleasing across various devices and platforms.
- Develop high-fidelity mockups and interactive prototypes using design tools such as Sketch, Adobe XD, Figma, or InVision.
- Iterate on designs based on feedback from stakeholders, usability testing, and data analysis to continuously improve the user experience.
- Collaborate with developers to ensure the feasibility and implementation of design solutions while maintaining design integrity.
- Create and maintain design systems, style guides, and UI components to ensure consistency and scalability across products.
- Stay updated on industry trends, best practices, and emerging technologies in UI/UX design.
- Advocate for user-centered design principles and contribute to a culture of design excellence within the organization.
Requirements:
- Bachelor's degree in Graphic Design, Interaction Design, HCI, or related field.
- Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing design projects and process.
- Proficiency in design tools such as Sketch, Adobe XD, Figma, or InVision.
- Solid understanding of user-centered design principles, usability heuristics, and design thinking methodologies.
- Experience conducting user research, usability testing, and analysis to inform design decisions.
- Strong visual design skills, with an eye for typography, color, layout, and iconography.
- Knowledge of responsive design principles and mobile-first design approach.
- Excellent communication, collaboration, and presentation skills.
- Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
- Familiarity with front-end development technologies (HTML, CSS, JavaScript) is a plus but not required.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDB- Proficient understanding of web markup, including HTML5, CSS3, and JavaScript
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks.
- Strong experience with React.js
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git / SVN
- Previous knowledge of GRPC, Web sockets, and Audio Recording is a plus.
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting it to the back-end
- Collaborate with other team members and stakeholders
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
PHP
JavascriptReact.jsStrong knowledge of liquid programming language
Generate custom – tailored Shopify theme and altering pre – existing template.
Act as Shopify expert, specializing in all facets of the ecommerce platform.
Strong hands to Install & Customize new Shopify theme.
Clear concept of HTML5, CSS3, javascript/Jquery.
Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.
Strong hands to Install & Customize new wordpress theme.
Candidates should be Confident, self -motivated, who can work well in team environments.
Excellent communication skills required.
1. Understanding the goals of partnership for Pushstart & Troopod.
2. Planning and strategizing partnership plans & models.
3. Creating, and maintaining an organized database for all potential partners.
4. Evaluating the potential partners, coordinating & discussing with the team to ensure
that Alliance and Partnership goals are synchronized with organizational goals, and
finalizing the targeted partners.
5. Establishing a systematic process for partner outreach and relationship
management.
6. Managing inbound & outbound partnerships, negotiating and finalizing the deals with
partners and alliances.
7. Implementing & Tracking the end-to-end process of finalized partnerships.
8. Strategizing newer ways to grow current partnerships that benefit the company.
9. Forecasting, measuring, and reporting the results of various projects with partners.
Core Requirements:
1. Min 1 year of experience in strategic partnerships & alliances with excellent
communication skills.
2. Strategic thinker with Networking aptitude.
3. Knowledge of Sales and Marketing know-how.
4. Team player and multitasker with organizational skills.
Immediate opening for Sales Executive in Bangalore location.
Looking for candidates who has good experience in sales in Home automation products,motion Sensors,CCTV sales,Smart Switches,sensors,Access control system.
- Cctv cameras ,Fire alarm, Motion sensors, Video door phone, IP camera ,AC Lift, video door phone, Smart lights, Switch controllers and and many more
- Have a good experience in selling cctv cameras have send many companies of cameras hikvision CP Plus security bush Plus and many more
- Biometric locks/ motion sensors/ video door phone /fire alarm/ smart switches/ motion lights/ wardrobe sensors /
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon