HappyFox

We're seeking a Software Development Engineer in Test (SDET) to ensure product feature quality through meticulous test design, automation, and result analysis. Collaborate closely with developers to optimize test coverage, resolve bugs, and streamline project delivery.

Responsibilities:

Ensure the quality of product feature development.

Test Design: Understand the necessary functionalities and implementation strategies for straightforward feature development. Inspect code changes, identify key test scenarios and impact areas, and create a thorough test plan.

Test Automation: Work with developers to build reusable test scripts. Review unit/functional test scripts, and aim to maximize test coverage to minimize manual testing, using Python.

Test Execution and Analysis: Monitor test results and identify areas lacking in test coverage. Address these areas by creating additional test scripts and deliver transparent test metrics to the team.

Support & Bug Fixes: Handle issues reported by customers and aid in bug resolution.

Collaboration: Participate in project planning and execution with the team for efficient project delivery.

Requirements:

A Bachelor's degree in computer science, IT, engineering, or a related field, with a genuine interest in software quality assurance, issue detection, and analysis.

2-5 years of solid experience in software testing, with a focus on automation. Proficiency in using a defect tracking system, Code repositories & IDEs.

A good grasp of programming languages like Python/Java/Javascript. Must be able to understand and write code.

Familiarity with testing frameworks (e.g., Selenium, Appium, JUnit).

Good team player with a proactive approach to continuous learning.

Sound understanding of the Agile software development methodology.

Experience in a SaaS-based product company or a fast-paced startup environment is a plus.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Perform manual and automated application penetration tests and provide suggestions to harden our products
• Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
• Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
• Keep up with industry trends in the security space
• Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
• Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
• Scale our application security engineering team

Requirements:

• Strong verbal and written communication skills
• Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
• Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
• Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Technical Lead – Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings. 

What you can expect as a Technical Lead at HappyFox:

• You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
• You will oversee software architecture, Git workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality.
• You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
• You will improve the development experience and the quality of the codebase. 
• You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application. 
• You will uphold the best practices and coding standards for the team through code review and technical feedback.
• You will take responsibility for key technical architecture and design decisions.
• You will take ownership of the stability and performance of the services that you work on.
• You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

• You have 2+ years of experience in a technical lead role designing and building single-page web applications.
• You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have deep knowledge of HTML, CSS, and JavaScript
• You have experience building single-page apps and a good understanding of the best practices and coding patterns.
• You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
• You have a desire to continuously improve and ship the best quality product.
• You have a pragmatic approach to making sure technical decisions align with actual business needs.
• You have a good understanding of the trade-offs when building for product value, reliability, or performance.
• You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

What you can expect as a Senior Frontend Engineer at HappyFox:

• You will consistently ship features and improvements with minimal guidance and support from other team members. 
• You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
• You will advocate for improvements to product quality, security, and performance.
• You will solve technical problems of high scope and complexity.
• You will craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. 
• You will maintain and advocate for these standards through code review.
• You will recognize inefficiencies in our team, and propose solutions.

You should apply if:

• You have 5+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have a sound knowledge of HTML, CSS, and JavaScript.
• You can clearly and concisely communicate complex technical, architectural, and/or organizational problems and propose thorough, iterative solutions.
• You are comfortable working in a highly agile, intensely iterative software development process.
• You have demonstrated the ability to onboard and integrate with an organization long-term.
• You have a positive and solution-oriented mindset.
• You have experience owning a project from concept to production, including proposal, discussion, and execution.
• You are self-motivated and self-managing, with strong organizational skills.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings.

What you can expect as a Frontend Engineer at HappyFox:

• You will implement product features by writing clean, robust, reusable code with tests.
• You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
• You'll help improve the overall experience of our product by improving the quality of the front-end features.
• You’ll help identify areas of improvement in the codebase and initiate projects to make HappyFox better.
• You’ll contribute to and follow our workflow process, alongside the rest of the Engineering team.

You should apply if:

• You have at least 3 years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have a sound knowledge of HTML, CSS, and JavaScript.
• You have experience building single-page web apps and a good understanding of best practices in front-end development.
• You have experience in reviewing other team members' code and providing actionable comments.
• You have experience in following industry-standard coding practices.
• You have experience optimizing code and looking for ways to resolve performance issues.
• You are passionate about solving complex technical problems and troubleshooting issues.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

A Senior Automation Test Engineer at HappyFox is an integral part of the QA team responsible to ensure product quality and integrity with a special focus on the development and execution of test automation. 

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements.
• Working closely with the product team in understanding the requirements and user workflow.
• Developing and executing test plans and test cases with a strong emphasis on using code to solve technical challenges and shorten the regression test cycle through automation.
• Performing automated API testing.
• Contributing to building of a Continuous Integration (CI) environment and ongoing process improvement activities.
• Identifying required improvements in the test and development processes; making contributions to our automation tools that address specific needs.
• Raising defects/bugs and tracking them till closure.

Requirements:

• Minimum 5 years of relevant experience in QA with at least 3 years of experience in automation.
• Expertise in Selenium tool for automation testing.
• Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it.
• Good knowledge of object-oriented programming, along with requisite coding and debugging skills.
• Design and development skills in Python and/or Java.
• Some knowledge of continuous integration practices.
• Excellent verbal and written communication skills.
• Experience working in SaaS based product company (optional)
• Knowledge of Performance / Load testing tool (optional)
• Experience working for a bootstrapped high-growth startup (optional)

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements
• Working closely with the product team in understanding the requirements and user workflow
• Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
• Designing, developing and executing automation test scripts
• Raising defects/bugs and tracking them till closure

Requirements:

• Bachelor's degree in engineering/IT/computer science or related field
• 2-4 years of relevant work experience in software testing
• Professional automation QA experience, using Selenium Webdriver with Python and/or Java 
• Experience in using a defect tracking system to report, track and resolve defects
• Good understanding of the Agile software development methodology (Kanban or Scrum) 
• Passion for software quality assurance, problem detection and analysis
• Experience working in SaaS based product company (optional)
• Worked for a bootstrapped high-growth startup (optional)

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience being responsible for building sufficiently complex products/services and mentoring software engineers.

Responsibilities: 

• Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks
• Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality
• Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team
• Responsible for architecture and design decisions
• Own stability and performance of the service that you work on
• Work with the Engineering Manager to ship stable software on time
• Contribute to the vision and long-term strategy in your area of expertise

Requirements: 

• 2+ years of experience in a technical lead role designing and building complex backend systems
• 5+ years of professional software development experience
• Excellent knowledge of best practices and coding patterns
• Deep knowledge of backend programming languages like Python and web application frameworks like Django
• Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
• Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure
• Extensive experience with Linux/UNIX production environments
• Strong sense of quality in terms of both program architecture and code style
• Passion to dig into technically complex problems to troubleshoot and figure out a solution
• Desire to continuously improve and ship the best quality product
• Pragmatic approach to make sure technical decisions align with actual business needs. 
• Good understanding of the trade-offs when building for product value, reliability, or performance
• Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively
• An engineering degree is a must(B.E. CS preferred)