QA Lead

 Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·

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CMDB Management:

 Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.

 Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

 Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

 Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

 Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

 Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

 Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

 Strong hands-on experience in optimizing discovery, tailoring patterns and development.

 Validating discovery results and troubleshooting as required

 Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers  Define, create, and manage Service Mapping infrastructure, including patterns.

 Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

 Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin

 Assist with tasks related to implementing the ServiceNow application.  Document procedures for the discovery, configuration management functions

 Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow

2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3. Solid understanding of Configuration Management practices and principles

4. Experience implementing ServiceNow Service Mapping

5. ITIL foundations certification preferred

6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7. Effectively working under accelerated deadlines and working independently to complete objectives

8. Experience working in a team-oriented, collaborative environment with good interpersonal skill

9. Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment 

• Strong Brand Marketing Profile.
• Mandatory (Experience 1) – Must have 1+ years of experience in managing brand-led events (pop-ups, workshops, community meet-ups).
• Mandatory (Experience 2) – Must have experience in managing vendors coordination, venue, talent/artists management, and internal stakeholders for smooth event execution, including logistics, timelines, approvals, and budget tracking.
• Mandatory (Experience 3) – Must have experience in executing on-ground events
• Mandatory (Experience 4) - Excellent communication and stakeholder management skills – ability to manage external partners (e.g. creators, communities, businesses) and internal teams simultaneously.
• Mandatory (Company) - Any start-up, event agency, creator-first agency, or lifestyle brand

Company Name – Client Freshworks,Location : Perungudi Chennai (Hybrid)

• Strong written/verbal communication skills

• Minimum 3+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)

•  Good knowledge of the JVM with an understanding of performance and memory optimization.

•  Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

•  Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.

•  Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

•  Expert level understanding of Object-Oriented Concepts and Data Structures

•  Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Urgent Hiring!!!

We are looking for Android Developer

Job Description:

• 0.6 month+ years of experience in developing Android applications
• Proficiency in Java, Kotlin, or C++.
• Ability to easily use Android Studio, including the Android SDK.
• Prior experience as an Android Developer will be advantageous.
• Excellent coding and proofreading skills.
• Ability to manage your workload with minimal supervision
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order

Openings: 5 position

Experience: 0.6 to 2 years

Location: Surat (onsite/full-time only)

Thanks!

Please Apply - https://zrec.in/FQVXt?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Associate DevOps Engineer

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     6 Months - 24 Months

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for an Associate DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As an Associate DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
• Debugging and Troubleshooting: The Associate DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures
• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures

Ideal Candidate Profile:

• A graduation/post-graduation degree in Computer Science and related fields
• 1-2 years of strong DevOps experience with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in production environment and fixing them
• Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
• Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience with managing/mentoring small team of 2-3 people (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.

We are looking for a Senior Graphic Designer to manage our client portfolios. If you think you are creative enough to tell the brand stories using innovative graphic solutions, we are looking for you.

Job Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Qualifications

• 3-5 years of experience
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software like Adobe Illustrator, Photoshop is a must
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

Role :

We are building one of the world's best tech platforms for online giving, where we provide opportunities for people to donate to any cause, non-profit or geography that they care about, in the most simple, personalized and effective manner. We scale our impact on the lives of millions of underprivileged people every year through our workplace giving, subscription giving and crowdfunding products.

At Give, we are looking for top-talent for our engineering team - software engineers who want to solve complex problems, continually learn, and most importantly, make a real impact in the lives of others.

Responsibilities :

- Work alongside product to understand our requirements, and design, develop and iterate

- Think through complex architecture to build robust and scalable solutions

- Build well-abstracted modules and services

- Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration, performance and scalability

- Follow scrum methodology to iterate and deploy fast

- Mentor other team members and colleagues

- Contribute to documentation, process and procedures

Requirements :

- 7+ years of experience

- Expertise in various Javascript frameworks/libraries including, but not limited to NodeJS and React.js

- Advanced knowledge of JavaScript

- Understanding of the fundamental principles of asynchronous code

-The ability to write efficient, scalable, reusable code

- The ability to conceptualize, diagnose, architect, iterate and build systems, sub-systems and services that are complex and enterprise scale

- Advanced knowledge and experience in web and server-side technologies

- Experience in both NoSQL and relational databases (MongoDB, PostgreSQL or similar databases) and an advanced understanding of data modeling

- Experience in one or more OO language like Python/Flask (preferable), Java, Ruby, etc.

- Identity Management and Security (SSL protocols, data encryption, user authentication, authorization services)

- Expertise in Git

- The ability to work across all software platforms at a high level - frontend and backend, server management, CI/CD, administrate third party tools/services/integrations

- An advanced understanding of open source libraries/frameworks and integration with third party

- APIs - with a focus on Payments, Notifications and Analytics

- Advanced knowledge of client/server-side caching mechanisms across multiple layers

- Proven track record of technical leadership, software delivery, ownership and mentorship

- Superb understanding of scalable computing systems, software architecture, data structures and algorithms

- Deep understanding of service-oriented and microservice architectures

- Expertise in AWS and its related services (EC2, S3, RDS, Route53, Elastic Beanstalk and more) or an equivalent cloud provider, Linux and shell scripting

- Knowledge of Nginx, Docker, gunicorn is a plus

- The ability and the experience to proactively account for the edge cases rather than diagnosing them after the fact