Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Subodh Popalwar
Software Engineer, Memorres
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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- Interact closely with design, product, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
- Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
- Implement UI development principles to ensure that the product client-side serves at scale.
- Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
- Review and Optimize application usage, by monitoring key metrics, for maximum speed and scalability
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- An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
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- 5+ years of relevant work experience as a web developer, UI developer, Angular Developer or front-end engineer.
- Sound knowledge in HTML, CSS & JavaScript.
- Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
- Proficient with Typescript (Angular 2 & above)
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
- Passionate to create good design and usability
- A team player with excellent communication skills
What will I be doing? 👩💻👨💻
- You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
- You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
What do I need? 🤓
- Strong quality sense and experience working closely with web/mobile development teams
- Excellent communication skills and passion for tough technical problems
- Attention to detail and voice of customer experience
- Familiarity with Agile frameworks and regression testing is a plus
- Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
- Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience
Brownie points 🍰
- Understanding of the importance of test plans and how to approach writing informative bug reports
Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.
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YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Senior Development Engineer at Coredge, you will help develop our next-generation cloud native core
solution along with the product and the open-source community to build the Coredge.io vision
What you will do?
- System engineering and implementation in Golang.
- Working on performance issues using creative experiments and internally developed product features.
- Research, propose, and integrate relevant open-source projects based on product objectives.
- Write organized, efficient, and well-documented Python/Golang code as an example for junior engineers.
- Participation in all levels of product definition, design, implementation, testing, and deployment.
- Must include the ability to discuss abstract system architectures from ideas through implementation and
creatively apply domain experience to solve technical challenges.
- Mentoring software engineers, fostering an environment of trust and accountability.
What you will need?
A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the
following skills to succeed.
- Strong Golang skills to develop a framework(s).
- Hands-on to design & develop re-usable framework components.
- Hands-on experience in developing the framework, designing re-usable framework components.
- Experience in engineering practices such as code refactoring, design patterns, design-driven development, Continuous Integration, building highly scalable applications, application security, and functional programming.
Additional Skills:
- Knowledge of Cloud-native would be an advantage.
- Understanding of Kubernetes from the Architecture side and also understanding the Standard API.
- Code contributed to CNCF or a similar community will be a plus.
- Performance benchmarking of K8’s or any cloud will be added advantage
Additional Advantage:
- Deep understanding of technology and passion about what you do.
- Background in designing high performant scalable software systems with a strong focus to optimize hardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real time constraint.
What's In It for You?
- You will get a chance to work on cloud-native and hyper-scale products
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
- You will get the experience of solving real time problems, eventually you become a problem solver.
Benefits & Perks:
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses.
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meet ups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process:
Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve coding exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us…
Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state or local laws.
What you will do:
You will be responsible for new initiatives for OneScore. OneScore aims to give access to credit score, analysis and help over 50m Indians improve their score. We are working to expand this to other credit avenues and include trust initiatives.
You will understand different customer segments and launch new products for OneScore. You will use data, creativity, and experimentation to constantly improve the product experience by working with designers, engineers and marketing to improve the scale and retention for the product.
you should apply if you have:
2-3 years hands-on product experience working on building products or problem solving in consumer space. You have a good understanding of user behaviour and enjoy customer research. You are also comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans. You have launched new products earlier and are willing to experiment with new ideas.
Team at OneScore?
The product team is highly empowered to drive experiences and build innovative products for users. Our product managers come from diverse backgrounds - customer service, technology, design and have high empathy for the end user. Currently over 8m users use OneScore to check and understand their credit score. We want to enable over 50m users in the next 2 years to access, understand and improve their credit score.
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
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1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
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5. Have a data-driven approach in providing solutions for the identified usage gaps.
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7. Identify right business use cases where Empuls can be applied and work with the client
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9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
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We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
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management via Compass, and an e-commerce product catalog via Plum. We welcome you to
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Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
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Job Title: QA Associate
Job Description:
- Responsible for Implementing, controlling and monitoring quality management system documentation (ISO 27001) and data privacy (SOC2).
- Coordinate improvement in the system through output from audit, management review, and responsible to close NC’s during audits.
- Knowledge of SAMD (Software as Medical Device) SaaS product, processes and procedures.
3-5 years of relevant experience in Medical Devices Industry.
Area of Expertise:
- To generate, implement and maintain internal quality procedures and systems to comply with ISO 27001, SOC2 standards
- Maintaining and updating various documents like internal docs log, external log, , Obsolete docs log, DCN, ECN, CAPA, SQA/IQA log, product complaint, equipment log
- Maintaining Engineering documents like part specs, Bill of materials, Drawings, Design review documents etc
- Co-ordinate and conduct periodic internal audits of various functional groups of an organization and drive compliance to QMS.
- Manage all documentation related to internal and external audit.
- Manage all the documents related to supplier qualification and coordinate Supplier’s audit and maintain the supplier file.
- Experience in Handling of CAPA (Corrective & Preventive Actions) & Product Complaints
- Co-ordination of Management Review Meetings & its action items implementation
Experience Required:
- 3-5 years of relevant experience in Medical Devices Industry.
- Educational Qualification – Diploma/Engineering graduate, preferably Computer Science or related.
- Ability to read and understand standard requirements independently.
- Good teamwork, communication and interpersonal skills. A demonstrated commitment to company values
- Good understanding of design control, and post marketing processes
- Knowledge of FDA / EU / Indian & other national regulations is an added advantage.
- Working knowledge of an e-QMS is an added advantage.
- Must be fluent in writing high-quality and error-free content in English.
- Should have excellent grammar skills and vocabulary.
- Willingness to learn and adapt quickly.
- Notable research and time management skills.
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JavascriptKey Result Areas:
- Build world class Webapps for the Ola Electric ecosystem.
- Work on a full product development lifecycle from requirement gathering, product design, development, to roll out and maintenance
- Effectively collaborate with multiple teams and stakeholders including product and design
- Own the delivery of multiple features of the product end to end
- Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
- Experience in building Websites from Scratch is a big plus
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- Min 3+ Years in Web Application Development
- Write clean, solid and testable code while keeping the user experience fast and reliable
- Strong understanding of HTML, CSS, JS, JQuery, Reach, Redux
- Proficient in Web Interface designing
- Experience in developing reusable UI components
- Deep functional knowledge or hands on design experience with Web Services
- Strong grasp of security principles and how they apply to E-Commerce websites.
JavascriptHTML/CSS
React.js● Design overall architecture of the web application.
● Maintain quality and ensure responsiveness of applications.
● Collaborate with the rest of the engineering team to design and launch new features.
● Maintain code integrity and organization.
● Experience working with graphic designers and converting designs to visual elements.
● Understanding and implementation of security and data protection.
● Highly experienced with front-end programming languages - HTML, CSS JavaScript, etc
● Proficient experience using - advanced JavaScript libraries and frameworks
Development experience for both mobile and desktop.
● Knowledge of code versioning tools such as Git
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● Proven work experience as a Front-end developer
● Hands on experience with markup languages
● Experience with JavaScript, CSS and HTML
● Wordpress would be an added advantage.
● Prefer from Tier One college like ( IIIT, NIT, IIT, NSUT, DTU..etc )
● Familiarity with browser testing and debugging
● In-depth understanding of the entire web development process (design, development
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● An ability to perform well in a fast-paced environment
● Excellent analytical and multitasking skills
● B. Tech. in computer science Preferred.
Role and Responsibilities:
- Sourcing new sales opportunities through inbound leadfollow-up and outbound cold calls and email.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Developing & maintaining successful business relationships with all prospects and actively manage the progression of sales opportunities.
- Actively team with business partners and technical sales team to successfully close opportunities.
- Commit to and deliver results based on monthly targets/forecasts.
- Able to generate leadsvia Linkedin, social media and Email Marketing etc.
Understanding Client needs and requirements and proposing right kind of solution.
Skills Required:
- Strong communication Skills.
- Strong marketing skills including negotiation and convincing Power.
- Good oral/written/interpersonal/presentation skills.
- Possesses an energetic, outgoing and friendly demeanor.
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Software Engineer, Memorres