
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Job Title: Business Development Executive
Location: Borivali, Mumbai
Experience: 0-2 years
Industry: IT Service Industry
Job Description:
We are seeking a results-driven and dynamic Business Development Executive with 3+ years of experience in the IT service industry. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth. The role involves market research, lead generation, proposal creation, and negotiation. A strong understanding of IT solutions, services, and trends is essential to succeed in this fast-paced and competitive environment.
Key Responsibilities:
- Identify and develop new business opportunities within the IT service sector
- Build and maintain relationships with prospective clients, partners, and stakeholders
- Conduct market research to stay updated on industry trends and competitor offerings
- Prepare and deliver compelling sales presentations and proposals
- Negotiate contracts and close sales to meet revenue targets
- Collaborate with the technical and marketing teams to tailor solutions that meet client needs
- Track sales performance, analyze metrics, and adjust strategies to improve results
Key Requirements:
- Minimum 3 years of business development experience in the IT service industry
- Strong knowledge of IT services and market dynamics
- Excellent communication, negotiation, and presentation skills
- Proven ability to build relationships and close deals
- Self-motivated, goal-oriented, and a strong team player
- Bachelor's degree in Business, IT, or related field.
We are looking for a dynamic and results-driven International Telecaller to join our team. The candidate will handle outbound calls to potential and existing clients across global markets, providing product or service information, addressing inquiries, and closing sales opportunities.
Requirements:
- Strong in data structure and algorithms.
- Experience in Node.js, Express, API Design & DOM.
- Understanding of component based design or other design patterns.
- Experience with unit testing, integration testing & continuous integration.
- RDBMS and NoSQL databases preferably PostgreSQL, MongoDB.
- Good to have passion for investing.

A tick against the following skill sets would surely strengthen the candidature
- Strong PHP, JS fundamentals
- PHP frameworks: PHP Laravel
- JS frameworks: Vue.JS
- RDBMS: MySQL, Mongo DB


Responsibilities
-
Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo
-
Binding of UI elements to JavaScript object models
-
Creating RESTful services with Node.js
-
Architect scalable web architectures
-
Work in a cross-functional team to deliver a complete user experience
-
Create Unit and Integration tests to ensure the quality of code
-
Be responsive to change requests and feature requests
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Write code that is cross-platform and cross-device compatible
-
Ability to wear many hats and learn new technologies quickly

- Deep knowledge of React Native specifics
- High code quality standards and work ethics
- Experience in writing automated e2e tests
- Native mobile development experience (a plus)
1. With Good communication Skills
2. Only Female Candidates are required
3. Minimum of 1yr of Tellecalling experience
4. Experience from Educational Industry is an added advantage

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the product development and maintenance. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Responsibilities:
- Writing clean, high-quality, high-performance, maintainable code
- Develop and support software including applications, database integration, interfaces, and new functionality enhancements
- Coordinate cross-functionally to ensure project meets business objectives and compliance standards
- Support test and deployment of new products and features
- Analyze and resolve performance bottle necks
- Participate in code reviews
Technical:
- Expert in Programming using Angular 4/6/8, C#, Web API, Entity Framework, LINQ to Entities.
- Should have strong database design and development skills in Relational DBMS and Non-Relational Databases (No SQL).
- Experience in integrations
- Strong knowledge of SDLC methodologies – Agile/Scrum
- Good understanding of Object-Oriented Programming, Design Concepts & Whitebox Unit Testing
- Good understanding of Web Security Concepts
- Experience in hosting & maintenance of applications in virtual servers with CI/CD
Qualification:
- Bachelor's degree or equivalent experience in Computer Science or related field
- 5+ years of relevant work experience
- Must have experience in product development
Work Location: Remote (Anywhere in Hyderabad)

