Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Subodh Popalwar
Software Engineer, Memorres
About Kapture CX
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Only those candidates can apply who:
1. are available for fulltime (in-office)
2. who are graduates and freshers.
3. Should have relevant skills and interests.
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Industry Type: IT Services & Consulting
Department: Product Management
Employment Type: Full Time, Permanent
Role Category: Product Management - Technology
Education
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To be eligible for this role, you should possess the following:
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Job Description
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Total minimum experience for Sr. Program manager: 14 years.
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Required Skills and Experience :
7+ years of experience in project and team management managing SaaS, and PaaS applications.
Good in team management.
Handled a good number of teams.
Having Knowledge about Agile and Scrum.
Working experience with Swanand
Shift Timing: UK Shift
Summer :1:30 pm - 10:30 pm IST
Winter: 2:30 pm -11:30 pm IST
Note: Immediate or 15 days candidates will be preferred.
As a Senior BA or Product Owner, you will lead a pod that is responsible for building Apps & Integrations for the platform. The POD will consists of a Product Analyst, Designer & 20+ engineers. You will report to the Head of product.
Responsibilities:
- Product Manage one or more squads to deliver changes across this product are in to order to drive the product strategy and company OKRs.
- Played the Scrum Master role for the product team, making sure everything is on track, including running daily stand-ups, checking tickets, and getting everyone what they need to get things done.
- Work with the executive team to confirm the priorities for sprint planning, and then fleshing out stories with the team for an upcoming sprint.
- Make Scoping decisions based on product priority.
- Scope a market and competitor analysis for the next feature we have planned to start work on in a couple months.
- Motivate a group of committed, smart people to do the best work that impacts the delivery.
- Become an expert in your area of the product, understanding the competitive landscape, evolving market needs and how those things relate to the company mission and vision.
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- Have excellent organizational skills and experience in a fast paced, constantly changing environment.
- Can work in a smaller, fast moving company where priorities can change and processes may need to be created from scratch.
- Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
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- End-to-end product management experience with software/web technologies (e. g. on mobile).
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We are looking for someone who has a few solid years of experience in product management across B2C companies.
Looking for people who are extremely good with thinking product specs, getting things live in quick time without compromising on the value. Looking for people with extremely strong logical reasoning, designing workflows.
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Can't wait to speak with you !
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They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
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- Outstanding communication, presentation and leadership skills.
- Excellent organizational and time management skills.
- Sharp analytical and problem-solving skills.
- Creative thinker with a vision.
- Attention to details.
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- Django/DjangoREST, Python (Prefered) or NodeJs.
- Good experience of microservices.
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- Good expertise in Linux.
- EC2 instance management.
- Scalability (Horizontal or Vertical) which includes autoscaling.
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- SNS or AWS email service.
- AWS resource cost optimization.
- Proper knowledge of Load Balancers.
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- Bitbucket/GIT pipelines for automatic build and deploy.
- JIRA.
- Testing with professional test cases.
- Database: SQL and NoSQL.
Experience :
- Minimum 4-7 years of experience as a Product Manager
- Masters in Computer Science, Engineering or similar relevant field
Follow CutshortSubodh Popalwar
Software Engineer, Memorres