Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video
Company social profiles
Similar jobs
Google Workspace Apps Developer
About the Role
Kinematic Digital is seeking an experienced Software Developer specializing in Google Workspace application development. The ideal candidate will create, maintain, and enhance custom applications and integrations within the Google Workspace ecosystem, including Google Docs, Sheets, Drive, Gmail, and Calendar.
Key Responsibilities
- Design and develop custom Google Workspace applications using Google Apps Script and Google Cloud Platform
- Create automation solutions and workflow improvements using Google Workspace APIs
- Build integrations between Google Workspace and other enterprise systems
- Implement security best practices and ensure compliance with Google's security guidelines
- Maintain and update existing Google Workspace applications and scripts
- Debug and optimize application performance
- Provide technical documentation and support training materials
Required Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field
- 3+ years of experience in software development
- Strong proficiency in JavaScript and Google Apps Script
- Experience with Google Workspace APIs and SDK
- Knowledge of HTML5, CSS3, and modern web development practices
- Understanding of RESTful APIs and web services
- Experience with version control systems (Git)
- Strong problem-solving and analytical skills
Preferred Qualifications
- Google Cloud Platform certification
- Experience with Google Workspace Add-ons development
- Knowledge of OAuth 2.0 and security protocols
- Familiarity with Google Apps Script Advanced Services
- Experience with Node.js and modern JavaScript frameworks
- Background in enterprise software development
- Experience with Workspace administrative tasks and configurations
Technical Skills
- Languages: JavaScript, HTML5, CSS3
- Platforms: Google Apps Script, Google Cloud Platform
- APIs: Google Workspace APIs (Docs, Sheets, Drive, Gmail, Calendar)
- Tools: Google Cloud Console, Apps Script IDE, Git
- Security: OAuth 2.0, Google Cloud IAM
Required Experience with Google Workspace Development
- Creating custom functions and macros for Google Sheets
- Building automation workflows across Workspace applications
- Developing custom sidebars and dialogue interfaces
- Managing document permissions and sharing programmatically
- Implementing time-triggered and event-driven scripts
- Creating custom menus and user interfaces
- Working with Google Workspace Add-ons
Project Examples
The successful candidate will work on projects such as:
- Automated document generation and management systems
- Custom reporting and analytics dashboards
- Workflow automation between different Google Workspace applications
- Integration with third-party systems and databases
- Custom forms and data collection solutions
- Document approval and review systems
- Team collaboration tools and templates
Location
- Pune, Mumbai or Remote
About the organization:
Our client is a leading B-school offering hands on education in business where the classes are led by top industry leaders and practitioners. The school aims to prepare students to be successful professionals in today's fast-changing economy by offering insights from leaders in various fields.
Roles and Responsibilities:
- Providing counseling sessions to advise the student and their parents about their learning needs.
- Scheduling appointments and conducting online demo sessions daily including follow-up sessions.
- Understanding customer profiles & problems to explain the implications of ineffective learning methods.
- Creating the need for smart learning and advising student-parents to subscribe to solutions.
- Handling objections and negotiating prices to generate sales revenue.
- Continuously upgrading product knowledge and sales skills to exceed the growing sales target.
Requirements:
- Knowledge in E-Learning from K -12 to working professional courses
- Experience working with sales tools - CRM
- Excellent English verbal and written communications skills
- You are enthusiastic and willing to work relentlessly to achieve and exceed business targets.
- You thrive in a fast-paced ambiguous work environment.
- Ability to multitask, prioritize, and manage time effectively.
Ruby on Rails (ROR)
Ruby
PostgreSQL
Elastic Search
RedisJob Description
This is a remote position.
Requirements
- You need to be excited about the problem that we are trying to solve
- Should have excellent command over designing systems with a minimum experience of 4 years.
- Should have experience with various database flavors and writing complex queries. We work with Postgres, Redshift, ElasticSearch, TimescaleDB, and Redis.
- Additional knowledge in Golang will be an advantage
- Strong Data Structures and Algorithms knowledge
- Should have created APIs from scratch which is being used in Production
- Should be comfortable with creating systems handling up to 100k requests per minute, and have a mindset that understands scale
- Ability to give clarity and communicate well with the team, including Product, Backend and Dev-Ops (if and when needed)
- Ability to use profiling tools well, getting to root causes of bugs fast
- Ability to pick and work on adjacent technologies if and when required (Eg: If the best performance monitoring solution needs a basic firebase setup, that should not be a blocker for you to go ahead and do so)
- Knowledge of how to set up relevant test cases
- You need to be comfortable working in a remote environment (Good internet connection and availability on phone is required)
- App Development experience
- Experience in Test Driven Development
- Ability to tell Product what creates better User Experience, ability to tell frontend what API responses will help the user get a faster load time
- Inquisitiveness to understand the system as a whole, and not only be stuck to your domain of expertise (Eg: Figure out why excessive APIs calls are being made, brainstorm with Product and Frontend team to reduce the same without harming the UX )
- Experience in working on a Social Media Product
- Good knowledge of Graphs, and their applications
- Data-Driven Approach to monitoring
Benefits
- Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
- Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
- Health insurance for you and your family
Java
Spring Boot
Docker
KubernetesAbout Klevu:
Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com
Experience: 5+ years
Location: Ahmedabad, Gujarat
Responsibilities:
- Build, scale and maintain various services on the Klevu platform
- Design and develop solutions for business needs on the Klevu platform
Must have skills:
- 4+ years on experience with Java
- Experience in Web application development on Spring framework
- Experience working with database technologies – RDBMS or NoSQL
- Ability to communicate effectively within and outside the engineering team
- Familiar with agile software development process
Nice to haves:
- Experience in Hibernate, MySql, Redis, ActiveMQ or Kafka
- Experience in UI Frameworks like Jquery, React, Angular or equivalent
- Experience in REST API development
- Experience in debugging issues and checking production logs
- Experience working in eCommerce and/or SAAS startups
- Experience working with microservices architecture
What we offer:
- Being part of one of the most exciting search technology company from Nordics with global footprints
- Work with a team in 3 continents (North America, Europe, Asia)
- Excellent work culture, hands-on, result oriented
- Good salary and flexible hours
We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Requirement & Skills
Bachelor’s degree in Business, Marketing, or related field
Strong verbal and written communication
A drive to seek new business
Excellent telephone skills
Highly organized
RustWe are looking for someone to join our growing team, you will be involved using Rust. Additionally, you will be building tools for our blockchain users such as RESTful API.Debugging/fixing issues within our codebase.
The ideal candidate will be responsible for conceptualizing and executing clear, quality code to develop the best software. You will test your code, identify errors, and iterate to ensure quality code. You will also support our customers and partners by troubleshooting any of their software issues.
Responsiblities:
Rust (5+ years)
Software Engineering experience, Python, JAVA, REACT etc.
Hands on experience with tooling related to Rust (build systems, package managers, unit testing, CI pipelines)
Ability to develop software, implement mission-critical features, and navigate through a large codebase
Experience with code review process and ability to conduct them
Strong ability work in a team environment
Fluency in Git and Github
Ability to follow Agile development process
Attention to detail and ability to producing production-level code
Active approach to work, taking initiative to define and complete tasks
Critical Thinking and Problem Solving skills, ability to work independently
Highly detail-oriented mindset and willingness to learn
Ability to communicate in English (spoken & written)
Understanding compilers and virtual machines
Basic understanding of blockchains and Ethereum
Knowledge of Solana and/or Cardano
Detect and troubleshoot software issues
Write clear quality code for software and applications and perform test reviews
Develop, implement, and test APIs
Provide input on software development projects
Qualifications
- Comfort using programming languages and relational databases
- Strong debugging and troubleshooting skills
About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Department: Customer Experience
Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities
- Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
- Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
What are we looking for?
- Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
- Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
- Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
- Should have managed - Emails/Calls/Chat/Social Media queries.
- Ability to multi-task, and must have excellent communication skills.
Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?
SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are HQ in Singapore, with a world-class engineering team in India.
Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders, client business owners and will own organisations marketing efforts.
Your responsibilities would include:
- Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
- Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
- Have a disciplined approach to pipeline development through leveraging Marketing, Channel partners, Customers, Sales Development team and their own ability to organically prospect.
- Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
- Develop an overall account strategy that will lead to a well-executed, team based selling effort.
- Continuous follow-ups with prospects and clients
- Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
- Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
- Create company intro and pitch for service or product demo as and when required
- Write a pitch for email and social media and other assets
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
Job Requirements:
- 3+ years of experience in the IT industry
- Historical track record of success in business development
- Experience with marketing & business development for software development services
- Self-directing and agile, with the ability to quickly pivot strategies, as needed.
- Passionate, creative thinker with exceptional analytical skills.
- Team player with superb collaboration and communication skills.
- Outstanding communication and interpersonal skills.
- Keep current with business development strategies, best practices, and associated resources
Skills & Competencies
- Excellent writing and communication skills
- Interpersonal skills and ability to build rapport with clients
- Strong knowledge of email marketing & other outbound campaign tools
- Ability to identify potential leads
- Ability to prepare PPTs for clients
- Critical thinking skills
- Knowledge of sales management, marketing, strategic management, and business planning
Why SquareShift?
We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment, and development opportunities
- Competitive pay and allowances for professional development
- Flexible time off to relax and recharge
Website - https://www.squareshift.co/">squareshift.co
React Native
Android Development
iOS App Development
Swift- Experience in React-native, IOS Development (with Swift).
- Experience in IOS SWIFT Framework
- Proven experience in React Native components in native iOS and Android
- Good understanding of Android / iOS / Web design guidelines, SDK and excellent JavaScript skills.
- Knowledge of React and the Java script ecosystem
- Exposure to other hybrid mobile platforms like IONIC,Sencha, HTML5, PhoneGap, jQuery Mobile etc.
- Familiarity with RESTful APIs development.
- Expertise with code testing best practices, including unit and integration testing to ensure quality of code.
- Familiarity with code versioning tools such as Git, SVN, Github.
- Excellent verbal and written communication skills
Preferred Skills & Knowledge: IOS Development (Swift), React Native
Team Manager – Direct Sales, Toppr.com Location: PAN India https://toppr.breezy.hr/
About Us
Toppr is an adaptive after-school learning app for classes 5th to 12th. Our vision is to make learning personalized using technology. We believe each child is unique with distinct learning needs.
We are building Toppr as an adaptive platform that can increase engagement, optimize learning and improve outcomes. We have the widest syllabus coverage in India with over 20 subjects, 20 boards and 50 exams. Over 30 lakh students use the learning app.
Toppr was started in 2013 by IIT Bombay alumni ZishaanHayath and HemanthGoteti and is backed by venture capital firms SAIF, Helion and Eight Roads.
If the future of education interests you, we would love to talk about what you can bring to our team.
About the Team
We are the face of Toppr for all our students and their parents.
We help them understand how to leverage Toppr platform for their learning We strive to take Toppr to every single household in India; and then the world.
Role & Responsibilities
- Provide the team with a vision and objectives; manage key performance indicators.
- Set the monthly, weekly, daily targets for the team and ensure that the team targets are achieved.
- Handling and guiding team of Academic Counselor to achieve monthly sales target.
- Maintain the sales report of the team.
- Motivating & mentoring team to achieve & exceed targets
- Design & develop business models as per the location and market situation.
- Conducting weekly reviews for performance & training.
- Identifying the areas of improvements & KPI’s
- Involve team in calling for negotiation and objection handling as and when required.
Team Managers at Toppr
- Are dynamic professionals who drive their team to exceed business targets
- Possess sound knowledge and understanding of consumer (students and parents) behavior
- Thrive in a fast paced ambiguous work environment
- Have excellent communication skills in English and the regional language
Qualification & Skills
- MBA or Graduate with at least 5 years B2C sales experience
- Minimum 1 years’ experience of managing a team of 10 – 20 sales executives
- Experience in to Data Analysis; proficient with using Excel
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon