Cutshort logo
Kapture CX logo
Senior Project Manager
Senior Project Manager
Kapture CX's logo

Senior Project Manager

Deepika Dhanraj's profile picture
Posted by Deepika Dhanraj
2 - 10 yrs
₹3L - ₹15L / yr
Bengaluru (Bangalore)
Skills
Project Management
Communication Skills
SaaS
Interpersonal Skills
Problem solving
Workflow optimization
Workflow management
Agile/Scrum

Job Summary:

 

We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.

 

Key Responsibilities:

 

- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.

- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.

- Provide training to the client's users and ensure that they are comfortable using the software.

- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.

- Create and maintain workflow documentation and ensure that it is up-to-date.

- Facilitate user acceptance testing and sign-off by clients.

 

Qualifications and Skills:

 

- Bachelor's degree in Computer Science, Engineering, or a related field.

- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.

- Strong understanding of workflow design and implementation methodologies, tools, and techniques.

- Experience with business process mapping

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Familiarity with SaaS software development and project management methodologies is a plus.

 

Website : www.kapturecrm.com

LinkedIn : https://www.linkedin.com/company/kapturecrm/

YouTube : https://www.youtube.com/c/KaptureCRM/videos

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Kapture CX

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

WE ARE KAPTURE!


An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.


KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.


  • CEO- Sheshgiri Kamath
  • CTO- Vikas Garg
  • VP - SALES: Rajeev Prasad
  • VP - Operations:Akash Kakkar
  • AVP - Product: Soujanya Prabhu


WHAT WE DO

At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.


Know more about us: https://www.kapture.cx/about-us

Read more

Company video

Kapture CX's video section
Kapture CX's video section

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

Lxl ideas
Nidhi KS
Posted by Nidhi KS
Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹8L / yr
Sales
Sales presentations

Job description

LXL Ideas transforms education through innovative programs and events. We are looking for an Inside Sales Manager to drive sales of subscriptions and memberships to schools and promote participation in our educational events.


Role Overview:

The ideal candidate will be responsible for lead generation and building a pipeline of high-quality prospects. As a manager, you will oversee the inside sales team and act as a strategic partner, focusing on long-term sales strategies.


Key Goals:

  • Achieve Sales Targets: Meet or exceed sales quotas and targets set by the company, often measured in terms of revenue, number of deals closed, or new business acquired.
  • Generate Leads: Identify and qualify potential business clients through various methods such as cold calling, email campaigns, and social media outreach.
  • Build and Maintain Relationships: Develop strong relationships with key decision-makers within client organizations to facilitate long-term business partnerships and repeat sales.
  • in: Implement strategies to ensure high levels of customer satisfaction and loyalty, aiming to reduce churn and increase upsell opportunities.
  • Expand Market Share: Identify and penetrate new market segments or geographic areas to broaden the company’s customer base.


Responsibilities:

  • Lead Generation: Research and identify potential leads, conduct outreach to prospects, and create opportunities for initial contact and engagement.
  • Sales Presentations: Conduct virtual or in-person presentations and demonstrations of products or services to potential clients, highlighting the value and benefits relevant to their needs.
  • Proposal Development: Prepare and deliver tailored proposals, including pricing and contract terms, that address the specific requirements of each client.
  • Negotiation and Closing: Negotiate terms and conditions of sales agreements, handle objections, and close deals to achieve sales targets.
  • CRM Management: Use Customer Relationship Management (CRM) software to track interactions, manage the sales pipeline, and maintain accurate records of client communications and progress.
  • Market Research: Stay informed about industry trends, competitor activities, and market conditions to effectively position the company’s products or services.
  • Collaboration: Work closely with marketing, customer service, and product teams to ensure alignment in messaging, support, and delivery of client solutions.
  • Reporting: Provide regular updates and reports on sales activities, pipeline status, and performance metrics to management.
  • Customer Service: Address and resolve any issues or concerns from clients promptly and professionally to ensure a positive experience and ongoing relationship.
  • Training and Development: Continuously improve sales skills and product knowledge through training, workshops, and self-study to stay competitive and effective in the role.


Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 2-3 years of relevant management experience.
  • Excellent communication skills.
  • Strong team player.
  • Self-starter with a proactive approach.


An Inside Sales Executive in a B2B environment needs to be highly motivated, persuasive, and skilled in relationship-building to succeed in this dynamic and challenging role.


Read more
KGiSL Educational Institutions
at KGiSL Educational Institutions
2 candid answers
Agency job
via ABC by Aadithya sunilkumar
Coimbatore
3 - 8 yrs
₹5L - ₹10L / yr
Communication Skills

COMPANY DESCRIPTION


KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.


Role Description


This is a full-time on-site role for an Assistant Professor in the mathematics department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.


Qualifications


Strong knowledge in Mathematics subjects


Experience in teaching at the undergraduate and graduate levels


Research skills and the ability to guide student projects


Excellent written and verbal communication skills


Proficiency in curriculum development and academic assessment


Master's degree in Mathematics, Ph.D in mathematics / statistics or a related field


Experience in the use of digital tools and teaching technologies is an advantage


Commitment to continuous improvement and professional development


Read more
Path-Finder
Diksha Purkayastha
Posted by Diksha Purkayastha
Bengaluru (Bangalore)
1 - 2 yrs
₹6L - ₹8L / yr
Web content management
Web content
Content Strategy
Social media management
Social media strategy
+3 more

+ About Us

At Pathfinder we identify with the need to build Strategy for Innovative Ventures in a ‘Digital Native’ manner. Our frameworks provide holistic guidance to startups navigating the challenging 0-1 terrain. We imbibe the adage – Strategy is what you see & not what you say, and transforming our frameworks into intuitive playbooks is the act at the end of the play.


+ Role Overview

Do you spend your days crafting Instagram stories and witty tweets? Do you obsess over analyzing algorithms and a cringe over boring content? Then we have the dream job for you.


We're on the hunt for a creative manager to join our team in a full-time role. You'll be our social media sherpa, conquering platforms like Facebook, Instagram, Twitter, LinkedIn, and even the next big thing that hasn't hit yet.


+ Key Responsibilities

Your mission, should you choose to accept it (and trust us, you should) will involve:

Content Crafting: We're talking memes that go viral, tweets that transcend opinions, and videos that make people- stop scrolling and start thinking.

Social Media Sherpa: You'll be responsible for managing the social media roster from conceptualization to publishing, making sure that our brand is voice on point and consistent.

Data Delving: Using your eagle eyes to analyze what's working (and what’s flopping) to make our social strategy sharper than a samurai sword.

Engagement: We want conversations, not crickets! Respond to comments, answer questions, and turn followers into brand advocates.

Staying Socially Savvy: Keep your finger on the pulse of the latest trends and hottest social media updates.


+ Qualifications

Have a degree in Journalism, Arts, Communications, or something equally impressive (but it's not a deal-breaker).

The writing skills that'd make Shakespeare go jealous and the voice of a witty talk show host.

Superpowers in design tools and social media management platforms(Canva, Zoho Social, etc;).

An analytical mind that can turn data into decisions.

A sprinkle of web analytics knowledge.

Creativity that bursts like a firework, an eye for detail sharper than a hawk, and an insatiable thirst for all things about social media and digital marketing.


+ Attributes

Entrepreneurial mindset with a passion for start-ups

Ability to thrive in a fast-paced, dynamic environment

High level of professionalism and integrity.


+ Why join us?

Impact: Create industry-first propositions that propel start-ups toward exponential growth.

Growth: Opportunities for professional development and career advancement.

Culture: Be part of a collaborative and supportive team that values innovation and creativity.

Compensation: Competitive salary and benefits package.

Read more
sagarsoft (india) ltd
Remote only
7 - 10 yrs
₹15L - ₹25L / yr
SQL
trade
Tech Support
skill iconPython
Linux/Unix

Dear Aspirant,


We do have an urgent opening with Sagarsoft for the Application Support Analyst role.


Job Title/Role: Application Support Analyst

Job Location: Hyderabad- Remote

Client : Point72 -https://point72.com


Role: Permanent Role 

Notice Period: Immediate to 15 days

Open Positions: 2

Shift: US Shifts (Complete Night Shifts)

Working Hours:

  • Shift Rotation: Every 3 months
  • Shifts:
  • Evening Shift: 7:00 PM to 5:00 AM IST
  • Night Shift: 9:30 PM to 7:30 AM IST/''

About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.

Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.

Key Responsibilities:

  • Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
  • Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
  • Assist in the rollout and setup of new products, providing training and support to end-users.
  • Offer 2nd and 3rd line support for various office systems and market data.
  • Coordinate with external vendor support teams to address technical issues and implement enhancements.
  • Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
  • Participate in planning and executing PC releases and related deployment activities.
  • Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
  • Utilize ticket, issue, and change management systems effectively.

Requirements:

  • Passion for providing an outstanding client experience.
  • Excellent written and verbal communication skills.
  • Confident and friendly phone presence.
  • Strong troubleshooting and problem-solving abilities.
  • Willingness to share knowledge and suggest improvements.
  • Team player who remains calm under pressure.
  • Availability for off-hours on-call support.
  • Flexibility and adaptability in a fast-paced, evolving environment.

Desired Skills:

  • 4 to 6+ years of experience in an Application Support role.
  • Experience in automating repetitive tasks.
  • Understanding of trading phases and asset types.
  • Familiarity with Windows, MS Office, and common business applications.
  • Experience with Windows 2003 and 2008 clustering.

Mandatory Skills:

  • Experience in investment banking.
  • Strong communication and interpersonal skills.
  • Proficient in SQL and comfortable working with SQL Server.
  • Strong Python or similar programming skills, with a focus on automation.
  • Basic UNIX scripting experience is a plus.
  • Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
  • Experience with scheduling software (e.g., Autosys, Active Batch)

If you find the skillset suitable, Please let us know the following details.

  • Reason for Change:
  • Offers in hand?:
  • Total exp:
  • Relevant exp in Application Support :
  • Experience in Python:
  • Experience in Automation:
  • Experience in SQL:
  • Experience in Investment banking:
  • Current CTC:
  • Expected CTC:
  • Notice period (kindly mention the days negotiable, if any):
  • Current location:
  • Preferred location:
  • LinkedIn:
Read more
Digi Upaay Solutions Pvt Ltd
Sridhar Chakkravarthy
Posted by Sridhar Chakkravarthy
Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconJavascript
TypeScript
skill iconVue.js
+5 more

Mandatory Skills:

Node.Js, Vue.Js, React.js, Javascript, Typescript


Job Requirements:

Must have and up-to-date knowledge of NodeJS and class-based programming.

Professional experience building single page applications using React, Vue.js.

Must have strong and up-to-date knowledge of JavaScript ES6 and higher.

You can make a solid relational data model and have a deep knowledge of SQL and MySQL.

You have a good understanding of HTTP and know how to make a reliable and modern web API (REST).

Should have worked on at least one large complex web application.

You Should know how to write clean and flexible object-oriented code.

You must have a good understanding of sync programming concepts.

You Should work daily with tools like Git, NPM, Composer and a proper IDE.

You Should able to deliver POCs, experiments and technology evaluations following design thinking practices.

Should have experience in writing clean code and a pragmatic program.


Read more
Global Web Solutions
Global Web Solutions
Agency job
Noida
0 - 1 yrs
₹1.8L - ₹2.4L / yr
Sales
Business Development
Inside Sales

Process: Xfinity
Job Mode: Work from Office
Designation: Inbound Sales Associate
Process Description: Inbound Sales Process

Quality Specification:

  • Required A grade candidates
  • Applicant must have Good / Average communication skills
  • Only Graduates candidates can apply for this positions
  • If applicant is fresher after graduation then he/she can apply for this job

Additional:

  • Need Candidates from Delhi/NCR, ready to work in night shifts. Work from office
  • Cab Facility in Odd Hours provided by company

 

Read more
Hardware and software solutions. (CL1)
Hardware and software solutions. (CL1)
Agency job
via Multi Recruit by Ashwini Miniyar
Bengaluru (Bangalore)
3 - 9 yrs
₹20L - ₹25L / yr
iSCSI
NIC
TOE
Windows drivers
Windows Driver Foundation
+3 more
The candidate will be part of the team developing and maintaining NIC, TOE, iSCSI, iWARP & FCoE drivers for the Company's 100/40/10Gbps Ethernet adapters.
This will primarily be for Microsoft Windows Operating Systems.
He / She will be responsible in design, coding, and testing software components.

Requirements:
  • Experience in Windows NDIS networking driver development.
  • Experience in developing and maintaining of Network drivers and/or IWARP drivers and/or TCP offload drivers and/or iSCSI drivers and/or FCoE drivers is preferable.
  • Experience in analyzing and debugging kernel crash dumps.
3+ years of experience in software projects involving the following skills.
  • RDMA/IWARP/RoCE, TCP offload, iSCSI, FCoE, FC, Networking device drivers.
  • Good knowledge in TCP/IP.
  • Performance tuning, crash dump analysis, solving critical customer issues
Read more
StarClinch
at StarClinch
1 video
9 recruiters
Anju Singh
Posted by Anju Singh
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹5L - ₹10L / yr
asp.net mvc
mvc 5
mvc5
skill iconAngularJS (1.x)
ASP.NET
+1 more
Dear All, Greetings from Starclinch !!! I am writing to you from StarClinch, India's first dynamic "artist discovery" platform. We are looking to hire MVC developers, who enjoy working on challenges and wish to thrive in a fast-paced start-up environment. About the Company StarClinch offers a dynamic “Artist Discovery” online platform, which serves as a one-stop solution to discover, explore & book entertainers. Artists can manage their profile, prices and offers which can be updated instantly through an easy, secure and transparent connect. With the use of search filters on StarClinch, event planners can select entertainers as per their preferences and budget for the occasion. Position Summary: • At least 2 years of hands-on experience in ASP.NET MVC, C#, CSS, SQL and .NET Web Services; thorough, extensive MVC experience is a must • Pluses: ADO/ADO.NET, LINQ, AJAX, Jquery, WCF, Scrum/Agile • Experience: 2 years - 5 years • Qualification: B.Tech/B.E/MCA/Diploma • Place of Work: Green Park, New Delhi • Salary: up to 8 lac Job Responsibilities: • You will be responsible for developing and supporting .NET/MVC-5/C# projects. • Handling functions and completing specific client work, projects, and miscellaneous tasks while ensuring commitment and quality through to completion. • You have to establish work procedures to analyze, design, develop, implement, maintain, re-engineer and troubleshoot Websites. • Using Microsoft technologies: C#, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical solutions of complex problems. • Handling the issue of the regular use of ingenuity and creativity. Desired Skills: • An Experience of using ASP.NET/MVC for developing web applications. • A solid understanding of T-SQL, MS SQL, OOP Principles, Jquery, Javascript, angularJS, bootstrap. • A good understanding of N-tier and N-layered architecture • Strong analytical skills and attention to detail • An Experience of working effectively as part of a team • Good written and verbal communication skills, Interpersonal skills • A flexible approach and ability to adapt • Ability to work under own initiative • Possess a positive attitude towards work and life • Use time effectively and bring a strong work ethic We are looking for a professional who likes challenges, wants to create software that impacts a vast client base and is biased towards action. This is the perfect opportunity for a developer who wants to work with the latest technologies, is a great problem-solver & polished communicator and wants to turbo-charge their learning, growth and career. We offer a fun environment, great pay, no bureaucracy, lots of independence and a great product in an entertainment industry. In case of any queries, feel free to contact me at 9599558134, or write to me at [email protected] Thanks & Regards, Anju HR-StarClinch
Read more
Fampay
at Fampay
2 recruiters
Janani Sathviga
Posted by Janani Sathviga
Remote, Bengaluru (Bangalore)
0 - 4 yrs
₹2L - ₹4L / yr
Customer Support
Customer Service
Customer Retention
About this role
When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.
 
In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.
 
If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

  • Manage incoming calls, chat and emails from customers in a timely manner
  • Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to Customer Support Head when necessary
  • Build sustainable relationships and trust with customers through an open communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

  • Proven experience in a customer support role 
  • Track record of over-achieving performance
  • Strong listening, written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must be fluent in English & Hindi
  • Ability to work in shifts

Bonus

  • If you have worked in a fin-tech company
  • If you have worked in a B2C tech startup
Read more
Afinoz Digitalizing Finance
Amit Yadav
Posted by Amit Yadav
Noida Sec 2, NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹1.2L - ₹2.5L / yr
Telesales
Loan servicing
Sales
This is a job for smart people who can: -
-Experience in Sales and Tele-calling
- Handle outbound calls
- Knowledge of Sales
- Knowledge of Loan Process
- Good Communication skills
- Good in Convincing part
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos