
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Role Highlights:
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Location: Noida – Sector 62 (Onsite)
Shift Timings: 10:30 AM – 7:30 PM (Monday to Saturday)
Experience: 0–2 Years (Freshers with excellent communication skills are welcome)
Compensation: Full-Time Role + Performance-based Incentives
Interview Mode: Virtual
Key Responsibilities:
Make outbound calls to promote and sell mobile plans for an international telecom brand Persuade and convert leads into successful sales
Meet daily, weekly, and monthly sales targets
Candidate Requirements:
Strong verbal communication in English & Hindi
Telesales experience is a plus
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Quick learner, especially for international sales techniques
Professional, punctual, and committed to growth
What We Offer:
High incentives and monthly bonuses
Fast-track career progression
Hands-on training and expert mentoring
Supportive and vibrant team environment
Job Type: Full-time
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What We Need
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Technical Competencies
- Expertise with Python language
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- Familiarity using Git, code repositories, branching and merging strategies
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- Excellent communication skills, and attention to detail
- Good Documentation skills
Perks
- Work from home
- Flexible work schedule
- Flexible standup meetings
Interview Process
- Two technical rounds with Senior Developer and CTO
- Cultural Fit interview with Project Manager
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Responsibilities
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- Proven working experience as a business development manager, sales executive or a relevant role
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- Time management and planning skills
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- Pitch the company and its products through rigorous prospecting.
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What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 2-4 years of SaaS sales experience required.
- Graduate in any stream or equivalent.
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- Excellent communication and interpersonal skills.
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- Be self-motivated, data driven and result oriented.
- Should have experience & comfortable working in the US timezone.
Whom will you work with?
You will work with the Sales team and report to Sales Account Executive
What can you look for?
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We are
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Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
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