
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Brief:
We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As an SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.
You’ll contribute to frameworks that enable flexible/scalable customer journeys and tying them with institutional knowledge to help us build the best experiences for students and our partners.
Responsibilities:
- Contribute to design discussions and decisions around building scalable and modular architecture
- Build clean, modular and scalable backend services
- Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
- Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
- Contribute to engineering hiring by conducting interviews
- Champion infrastructure as code mindset and encourage automation
- Manage and mentor a small team of junior engineers
Requirements:
- At least 4 years experience as an SDE, building large scale services
- Extensive experience in at least one programming language and ability to write maintainable, scalable and unit-testable code
- Strong understanding of software design principles and patterns
- Excellent command over data structures and algorithms
- Passion for solving complex problems
- Good understanding of various database technologies with strong opinions around their use cases
- Experience with performance monitoring and scaling backend services
- Experience with microservices and distributed systems in general
- Experience with team management
- Excellent written and verbal communication skills
Good to have:
- Experience working with node.js, MongoDB and Google Cloud
- Experience in CI/CD and cloud infrastructure management
- Worked on products that addressed an international audience
- Worked on products that scaled to millions of users
• Bachelor’s or master’s degree in Computer Engineering,
Computer Science, Computer Applications, Mathematics, Statistics or related technical field or
equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a
different stream of education.
• Well-versed in DevOps principals & practices and hands-on DevOps
tool-chain integration experience: Release Orchestration & Automation, Source Code & Build
Management, Code Quality & Security Management, Behavior Driven Development, Test Driven
Development, Continuous Integration, Continuous Delivery, Continuous Deployment, and
Operational Monitoring & Management; extra points if you can demonstrate your knowledge with
working examples.
• Hands-on experience with demonstrable working experience with DevOps tools
and platforms viz., Slack, Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory,
Terraform, Ansible/Chef/Puppet, Spinnaker, Tekton, StackStorm, Prometheus, Grafana, ELK,
PagerDuty, VictorOps, etc.
• Well-versed in Virtualization & Containerization; must demonstrate
experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox,
Vagrant, etc.
• Well-versed in AWS and/or Azure or and/or Google Cloud; must demonstrate
experience in at least FIVE (5) services offered under AWS and/or Azure or and/or Google Cloud in
any categories: Compute or Storage, Database, Networking & Content Delivery, Management &
Governance, Analytics, Security, Identity, & Compliance (or) equivalent demonstratable Cloud
Platform experience.
• Well-versed with demonstrable working experience with API Management,
API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption, tools &
platforms.
• Hands-on programming experience in either core Java and/or Python and/or JavaScript
and/or Scala; freshers passing out of college or lateral movers into IT must be able to code in
languages they have studied.
• Well-versed with Storage, Networks and Storage Networking basics
which will enable you to work in a Cloud environment.
• Well-versed with Network, Data, and
Application Security basics which will enable you to work in a Cloud as well as Business
Applications / API services environment.
• Extra points if you are certified in AWS and/or Azure
and/or Google Cloud.

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Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc.
Build and execute social media marketing strategies.
Working with our marketing team to design and create the campaign test to communicate the results to using the data to inform future business decisions.
Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).
Planning, Creation, and Publishing of Instagram Reels.
Managing ORM of IIDE s Social Media.
Creating the entire campaign, shooting it out, monitoring it, and analyzing it.
Measure output and revise social media strategies from time to time. Takedown any other activities from your reporting manager as and when required.
Flexibility and willingness to go beyond the call of duty (a go-getter). Required Experience and Qualifications: Basic Shooting skills using the phone
Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro
We are looking for a Full Stack Developer to build scalable software solutions and to be part of our cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
You should have
- Degree in Computer Science or relevant field
- Strong knowledge and understanding of JavaScript and TypeScript
- Knowledge of multiple frontend languages and frameworks including HTML, CSS, SCSS, JavaScript and React.
- Knowledge of backend languages and frameworks primarily Node.js
- Familiarity with SQL databases (e.g. PostgreSQL)
- Knowledge of Docker, Kubernetes would be a plus.
- Leadership skills for guiding and mentoring team mates.
- Understanding of CI/CD Concepts
- Awareness of key concepts in DevOps and Agile principles
Perks
- Flexible working hours - employee tracking is never a thing
- A fun and close-knit agile team.
- Open office layout that promotes collaboration, conversation, and camaraderie – the result-oriented team.
- Recreational activities to keep you away from the screen and live, laugh, enjoy with the team.
SENIOR MARKETING MANAGER
Tesseract Esports is seeking an analytical, creative and highly motivated senior marketing professional to join our team. As a successful hire for this high impact role, you should be a self-starter with a passion for independent thinking, creative problem solving, have proven data analysis skills, show strong ownership and commitment, have proven leadership experience and bring relevant insights into growth marketing.
As a Senior Marketing Manager, you will lead the development and execution (end to end) of all marketing, social media, PR and brand activities across all owned channels and projects. You will lead a team of marketing professionals and will be responsible for achieving organization marketing objectives and project-wise KPIs. You will drive our marketing campaigns, content production, PR, Branding, events and community building efforts across all our internal and external projects. You accept the unknown and you’re able to come up with ground breaking initiatives that will drive us forward and make us stand out as an industry leader.
About Tesseract Esports
Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.
We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.
Responsibilities & Duties
- Define, develop and oversee the implementation of marketing strategy and brand strategy across different verticals.
- Lead the management, content creation and growth for all owned social media channels and accounts including those of our co-owned/shared/white-label projects/affiliate platforms and IPs in terms of followers, engagement and reach.
- Manage internal and external marketing budgets. Track, analyze and improve performance of marketing campaigns while being goal oriented (ROI & KPIs).
- Conduct market research and build strategy plans in order to grow all owned/co-owned/shared/white-label projects and channels and to better support management decision making.
- Identify and assess existing trends, opportunities, formats, audiences, storytelling platforms and determine when and how we will use them.
- Build partnerships and syndications with influencers, brands, partners across owned/co-owned/shared/white-label projects/affiliate platforms and IPs.
- Lead, manage and mentor a team of marketing professionals to drive and execute all marketing and related functions.
- Guide and work with internal creative resources and lead timely delivery of all creative requirements for all platforms.
- Develop accurate project priorities, schedules and execution of marketing campaigns for all owned channels and projects.
- Contribute to overall business and marketing strategy in order to help the organization achieve short and long term goals
Qualifications (Required)
- Bachelor’s degree in business, marketing, communications, or related field. MBA / PGDM in marketing or equivalent.
- 6 + years experience in marketing with demonstrated history of running successful marketing campaigns and having a 360 vision of marketing plans.
- Experience in building growth stage marketing strategies with a focus on brand visibility, user engagement and viewership across multiple channels.
- Demonstrable experience in managing SEO/SEM, marketing database, email, social media, and display advertising campaigns.
- Hands on experience with digital marketing – Facebook, Instagram, LinkedIn, Twitter, YouTube, Google Ads & AdWords.
- Exceptional storytelling skills with strong aptitude for developing engaging narratives around content and media for different audiences.
- Good knowledge of PR, affiliate marketing, media buying & licensing and experience in content writing and/or management.
- In depth understanding of how to interpret (and improve) advertising metrics (ex. CPM, CPC, CTR, CPV quality score, etc.)
- A strategic thinker with the ability to conceptualize broadly across various solutions, yet enjoys operating at a hands-on level.
- Proven leadership skills with experience in leading and managing a team. Excellent project management skills to ensure effective and transparent collaboration with team members and other departments.
- Strong team player, behaves like an owner and ultimately focused on delivering results with high standards. Set out the overall high performing team culture for the marketing team.
- Excellent communication and presentation skills. Ability to articulate a vision, strategy or idea clearly with a strong capacity of syntax, learning and sharing with senior leadership.
- Strong influencing skills and ability to communicate effectively with different internal departments, teams and clients.
Qualifications (Preferred)
- Strong passion for gaming and esports.
- Regional experience working across different countries/markets across South Asia, Southeast Asia and The Middle-East. Also preferred is market sensitivity, cultural curiosity and understanding differences in localization etc.
- Experience working in the esports or gaming industry.
- B2B/B2C marketing experience in sports, gaming, esports or information technology/ SaaS space.
- Past experience in scaling a service/product in the e-commerce space.
Roles and Responsibilities:
- Planning a new feature or planning to enhance an existing one
- Developing new features
- Fixing existing/new bugs
- Adding tests to the current test kit
Desired Candidate Profile:
- Deep understanding of JavaScript and Angular Framework
- Understanding of Git and pull requests
- Clear written and spoken communication skills
- Excellent analytical skills
- 2+ years in web development using Angular
Any Technical Graduate related to Computer / IT. BCA / MCA, BSC IT / MSC IT, BE / B. Tech, 3 year Computer Diploma / DCA after 12th , Computer science Grads / PG, Bachelor in Computer management, PGD ISM. GNIIT etc. / CCNA certified.
Non-Technical Graduates / mechanical / electrical / civil engineers are not eligible.
Skill set
Minimum 6 months from in a networking troubleshooting process.
Certification on networking concepts will be preferred / desired but not mandate.
Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.
Basics understanding of Hardware and Software.
Should possess good English verbal skills
Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
Typing 25 WPM and 80% accuracy.
Should be ok with Night Shifts and Willing to work from Office – Transport boundary attached.
Job Responsibility
L1 Network Tech Support –Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. Acquiring knowledge about the newly released products and recent updates.
Willing to provide resolution in the first interaction with the customer.
Excellent Customer Service Skill Set by providing a friendly environment, which includes greeting and acknowledging every customer.
Interview
RMG Screening
VnA Round – Versant 57-58 quality
Tech Test & Typing Test
OPS Round.
Transport Boundary
Hiring zone list AttachedOther important things
- Joining location Noida and it is Work from Office only (no work from home).
- Candidate should have got at least 1 shot of covid vaccination.
- Candidate should be as per transport boundary only. People in no hiring zone to relocate in hiring zone first.
- Candidate should be ok with 24*7 and no planned leave in next 3 months
- 2 week off split.
- Prior exp in chat int. Ecomm is mandatory.
ABOUT ANITECHSOL PVT LTD :
AnitechSol Pvt Ltd is into Software Product Development, Time and Material Contracting Services. Company has been in existence for about a decade. Currently, the focus of the company is to develop a mobile fitness app that gives guidance on fitness, diet and general lifestyle activities.
SKILLS REQUIRED : React Native, Python, Mobile apps, Mongodb, AWS
ROLES AND RESPONSIBILITIES :
Using the functional requirements provided, in the form of detailed functional requirements as well as Use Cases, code each use case from front end to back end. Ability to develop a complete flow.
While developing the application utilize the proper interactions between the pages, responsiveness and confirm to the overall architecture.
A certain level of creativity has to be there while developing the front end screens using the mockups provided by a designer. With regard to the backend, you have to develop apis confirming to the standards including the interactions with the database.
Quickly Troubleshoot, debug and upgrade software with a agile development mindset of a startup company.
REQUIREMENTS :
- Strong organisational and project management skills
- Proficient in front end and back end technologies
- Ability to solve technical problems creatively
- Driven to improve product progressively on daily basis
PERKS :
- Team: Get to work with an awesome team of Engineers
- Learning: As a fast paced startup, you get to learn fast.







