
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Master's degree in Mathematics, Ph.D in mathematics / statistics or a related field
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Dear Aspirant,
We do have an urgent opening with Sagarsoft for the Application Support Analyst role.
Job Title/Role: Application Support Analyst
Job Location: Hyderabad- Remote
Client : Point72 -https://point72.com
Role: Permanent Role
Notice Period: Immediate to 15 days
Open Positions: 2
Shift: US Shifts (Complete Night Shifts)
Working Hours:
- Shift Rotation: Every 3 months
- Shifts:
- Evening Shift: 7:00 PM to 5:00 AM IST
- Night Shift: 9:30 PM to 7:30 AM IST/''
About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.
Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.
Key Responsibilities:
- Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
- Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
- Assist in the rollout and setup of new products, providing training and support to end-users.
- Offer 2nd and 3rd line support for various office systems and market data.
- Coordinate with external vendor support teams to address technical issues and implement enhancements.
- Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
- Participate in planning and executing PC releases and related deployment activities.
- Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
- Utilize ticket, issue, and change management systems effectively.
Requirements:
- Passion for providing an outstanding client experience.
- Excellent written and verbal communication skills.
- Confident and friendly phone presence.
- Strong troubleshooting and problem-solving abilities.
- Willingness to share knowledge and suggest improvements.
- Team player who remains calm under pressure.
- Availability for off-hours on-call support.
- Flexibility and adaptability in a fast-paced, evolving environment.
Desired Skills:
- 4 to 6+ years of experience in an Application Support role.
- Experience in automating repetitive tasks.
- Understanding of trading phases and asset types.
- Familiarity with Windows, MS Office, and common business applications.
- Experience with Windows 2003 and 2008 clustering.
Mandatory Skills:
- Experience in investment banking.
- Strong communication and interpersonal skills.
- Proficient in SQL and comfortable working with SQL Server.
- Strong Python or similar programming skills, with a focus on automation.
- Basic UNIX scripting experience is a plus.
- Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
- Experience with scheduling software (e.g., Autosys, Active Batch)
If you find the skillset suitable, Please let us know the following details.
- Reason for Change:
- Offers in hand?:
- Total exp:
- Relevant exp in Application Support :
- Experience in Python:
- Experience in Automation:
- Experience in SQL:
- Experience in Investment banking:
- Current CTC:
- Expected CTC:
- Notice period (kindly mention the days negotiable, if any):
- Current location:
- Preferred location:
- LinkedIn:

Mandatory Skills:
Node.Js, Vue.Js, React.js, Javascript, Typescript
Job Requirements:
Must have and up-to-date knowledge of NodeJS and class-based programming.
Professional experience building single page applications using React, Vue.js.
Must have strong and up-to-date knowledge of JavaScript ES6 and higher.
You can make a solid relational data model and have a deep knowledge of SQL and MySQL.
You have a good understanding of HTTP and know how to make a reliable and modern web API (REST).
Should have worked on at least one large complex web application.
You Should know how to write clean and flexible object-oriented code.
You must have a good understanding of sync programming concepts.
You Should work daily with tools like Git, NPM, Composer and a proper IDE.
You Should able to deliver POCs, experiments and technology evaluations following design thinking practices.
Should have experience in writing clean code and a pragmatic program.
Process: Xfinity
Job Mode: Work from Office
Designation: Inbound Sales Associate
Process Description: Inbound Sales Process
Quality Specification:
- Required A grade candidates
- Applicant must have Good / Average communication skills
- Only Graduates candidates can apply for this positions
- If applicant is fresher after graduation then he/she can apply for this job
Additional:
- Need Candidates from Delhi/NCR, ready to work in night shifts. Work from office
- Cab Facility in Odd Hours provided by company
This will primarily be for Microsoft Windows Operating Systems.
He / She will be responsible in design, coding, and testing software components.
Requirements:
- Experience in Windows NDIS networking driver development.
- Experience in developing and maintaining of Network drivers and/or IWARP drivers and/or TCP offload drivers and/or iSCSI drivers and/or FCoE drivers is preferable.
- Experience in analyzing and debugging kernel crash dumps.
- RDMA/IWARP/RoCE, TCP offload, iSCSI, FCoE, FC, Networking device drivers.
- Good knowledge in TCP/IP.
- Performance tuning, crash dump analysis, solving critical customer issues

Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
-Experience in Sales and Tele-calling
- Handle outbound calls
- Knowledge of Sales
- Knowledge of Loan Process
- Good Communication skills
- Good in Convincing part

