Senior Automation Test Engineer

We are looking for an enthusiastic Executive Branding Specialist who will be responsible for managing and enhancing the online presence of our CEO. The primary focus will be on developing and implementing strategies to promote the CEO’s personal brand, increase their visibility across digital channels. You will work closely with the marketing team to align the CEO’s online persona with the company’s overall branding and values.

Key Responsibilities

● Develop and execute digital marketing strategies to enhance the CEO's personal brand and reputation.

● Monitor and manage the CEO's online presence across various social media platforms, ensuring a positive and consistent image.

● Research, create and curate engaging and relevant content for the CEO's social media profiles, including posts, articles, blogs, and videos(using Canva/similar)

● Conduct research on industry trends, competitors, and relevant topics to develop content ideas that align with the CEO's expertise and reputation goals.

● Monitor and respond to online feedback, comments, and inquiries directed at the CEO, maintaining a professional and positive image.

● Implement SEO techniques and strategies to optimize the CEO's online visibility and search engine rankings.

● Handle any digital crisis that may occur, including negative reviews or feedback.

● Track and analyze key performance indicators (KPIs) to evaluate the effectiveness of reputation management efforts and make data-driven recommendations for improvement.

● Stay updated on the latest digital marketing trends, tools, and techniques, and propose innovative strategies to enhance the CEO's reputation.

● Support the marketing team with other digital marketing initiatives as required.

Skills Required

● Good understanding of marketing tools/apps, social media platforms, and what works and what doesn't works on social media.

● Ability to assist/drive initiatives like podcasts, reels/shorts and other marketing content.

● Ability to research and learn on own, and come up with good content and strategy.

● Good understanding of the latest marketing trends and techniques.

● Excellent verbal and written communication skills.

● Passion for the marketing industry and its best practices.

● Strong desire to learn along with professional drive. 

SDET

GradRight is an ed-fin-tech startup focused on global higher education. Using data science, technology and strategic partnerships across the industry, we are enabling students to find the “Right University” at the “Right Cost”.

We are on a mission to aid a million students to find their best fit universities and financial offerings by 2025. Our flagship product - FundRight is the world’s first student loan bidding platform. We helped disburse more than USD 40 million in loans in 2020-21 and are growing aggressively.

Brief:

Quality is paramount at GradRight and as an SDET, you’ll own it. You will have a 360 degree view of how software quality impacts the entire business, with which you’ll identify and address problem areas, contribute to testing efforts on a daily basis as well as participate in setting up an impeccable QA organization for the long term.

Responsibilities:

1. Participate in sprint ceremonies and work with engineers, PMs and UX designers to understand feature requirements that can be converted into test cases
2. Write/maintain test suites for new features, products and feature updates
3. Contribute to discussions around writing testable code and ensure that sprints come to a successful closure while taking QA into consideration
4. Constantly strive to keep test coverage to highest possible level
5. Be the release owner - create test plans, monitor execution, report on test execution and work with engineers to ensure that bugs are fixed before releases
6. Build testing frameworks to help improve the velocity of QA efforts across the organization
7. Work with production support engineers to troubleshoot issues before handing them off to engineering team, while owning issue resolution

Requirements:

1. At least 3 years experience as an SDET
2. Expertise in various testing methodologies like functional, integration, black box, performance, etc
3. Expertise in writing end to end automation tests for both mobile and web applications using frameworks like Selenium, Appium, Nightwatch, REST-Assured, etc
4. Experience in designing QA strategy and developing corresponding test automation scripts/frameworks
5. Passion for documentation and writing clean code
6. Strong understanding of software development workflows and agile tools like JIRA
7. Proficient in at least one programming language
8. Exposure to software design principles and patterns
9. Excellent written and verbal communication skills

Good to have:

1. Experience in CI/CD and cloud infrastructure management
2. Worked on products that addressed international audience
3. Worked on products that scaled to millions of users

Location: Bengaluru (Currently remote)

Additional resources:

1. Our team - https://gradright.com/team.html
2. Customer testimonials - https://gradright.com/testimonials.html
3. GradRight on social media - LinkedIn, Instagram

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Resource 1: Senior Accounts Executive

Job Description:

• Bookkeeping and accounting in Tally ERP, Xero, QuickBooks, and applicable accounting software
• Responsible for preparation and management of books of accounts, records, and documents for foreign entities
• Preparation and reporting of Monthly/periodical MIS.
• Managing billing, receivables, and collection.
• Liaising with foreign consultants with respect to Bookkeeping, compliances
• Ensure compliance under various laws for payroll and non-payroll compliances.
• Managing Audits of the offshore entities under different statutes (GST/Sales Tax, Companies House)
• Managing payroll and payroll compliances
• Managing Banking operations and payments and operational fund flow/cash flow.

Desired Candidate Profile:

• Must have good communication skills to deal with foreign clients.
• Should have good knowledge of MS office and tally
• CA Inter with Industry experience of 3 to 4 years or Fresher CA Candidate.

Location: Pune

Position: Frontend Engineer / MEAN Stack Developer

Location: Bangalore

Experience: 2.5 to 4 years, preferably in an agile environment

Strong Knowledge MongoDB, Express.js, AngularJS, Node.js
Strong Knowledge on User Interface and User Experience Design
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge other stacks like ReactJS, View.js

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Keeping informed of advancements in the field of Node.js development.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately