Customer Success Executive

at iMocha

DP
Posted by Jugnu J
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Pune
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0 - 2 yrs
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Best in industry
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Full time
Skills
Customer Success
Client Servicing
Client Management
Customer Retention
SaaS
B2B Marketing

Roles and Responsibilities

· Understanding the customers needs to help them explore our software & resolve customer complaints quickly.

· Understanding clients requirement

· Identify key staff in client companies to cultivate profitable relationships.

· Taking care of customer requirements and co-ordinate with tech team to get the resolution.

· Be clear on the potential ROI you can bring from a customer

· Identify new sales opportunities within existing accounts to retain a client-account.

· Work collaboratively with the sales team members to achieve team targets.

· Promote high-quality sales and customer service processes.

· Coordinate with internal team to get the issue resolves as soon as possible

 

Qualifications

Desired Candidate Profile

· 0 - 2 Years of experience in (SaaS) industry.

· Via Phone/Email

· Problem-solving attitude.

· Ability to train employee as well as clients

· Upselling & Cross selling

· Aptitude for learning tech products

· Customer relationship management.

· Proactive and willing to improve on processes.

About iMocha

iMocha is a Leader in Digital Skill Assessment for Global Enterprises. iMocha’s suite of products for recruitment and L&D are now empowering users across 1000+ organizations in 70 countries to digitize their recruiting and upskilling operations. Currently we are growing by 250% Year-On-Year. With several awards and recognition in its kitty, we have been awarded as No. 1 PaaS Company of India by Microsoft. We are also featured in ‘Google’ as top recruitment tool and recognized by ‘Forbes’ as top methods of screening applicants. 

 

We care for our employees and follow a ‘Work Happy Culture’ where we have flexible office timings and consider every employee as an asset to the company. And YES... We do not track your working hours and a strict ‘NO’ to micro-management so that the work-life balance is maintained. Moreover, iMocha is ‘Great Place to Work’ certified with 4.9 ratings on Glassdoor. And guess what? The CEO of Microsoft also talks about iMocha. Here is what Satya Nadella has to say how iMocha assists recruiters to increase pace of hiring- https://www.youtube.com/watch?v=XwyAIwtfiUM&;t=194s 

For more details, visit us – https://www.imocha.io 


https://blog.imocha.io/imocha-set-to-scale-new-heights-with-14-million-series-a-funding-led-by-eight-roads-venture?cm-email

Founded
2012
Type
Product
Size
100-500 employees
Stage
Raised funding
View full company details
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