About MyOperator
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services.
This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers.
This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams.
Key Responsibilities
Technology & Product Ownership
● Own end-to-end product engineering for all SaaS platforms and AI solutions
● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms
● Translate business vision into robust, scalable technical systems
AI & Innovation Leadership
● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers
● Drive build vs buy decisions for AI, infra, and tools
● Ensure responsible, secure, and cost-effective AI adoption
● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery
● Build, mentor, and scale high-performing engineering teams
● Set engineering standards for code quality, DevOps, testing, and deployment
● Own delivery timelines, tech debt management, and release governance
● Establish strong engineering culture, accountability, and ownership
Stakeholder & Business Alignment
● Partner closely with CEO, Product, Sales, and Customer Success
● Support enterprise deals with technical confidence and credibility
● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board
What We’re Looking For
Experience & Background
● 10+ years of experience in software engineering and architecture
● Proven experience leading large-scale SaaS platforms
● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale
● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus
Leadership & Mindset
● Entrepreneurial mindset with ownership mentality
● Ability to think business-first, not just tech-first
● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action
● Deep sense of accountability and execution excellence
Why Join Us
● Direct reporting to the CEO with real decision-making power
● Opportunity to shape the technical DNA of a growing AI company
● Build AI agents and SaaS products at scale
● Potential for long-term leadership growth and wealth creation
● High-impact role with visibility across the organization
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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