About MyOperator
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services.
This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers.
This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams.
Key Responsibilities
Technology & Product Ownership
● Own end-to-end product engineering for all SaaS platforms and AI solutions
● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms
● Translate business vision into robust, scalable technical systems
AI & Innovation Leadership
● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers
● Drive build vs buy decisions for AI, infra, and tools
● Ensure responsible, secure, and cost-effective AI adoption
● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery
● Build, mentor, and scale high-performing engineering teams
● Set engineering standards for code quality, DevOps, testing, and deployment
● Own delivery timelines, tech debt management, and release governance
● Establish strong engineering culture, accountability, and ownership
Stakeholder & Business Alignment
● Partner closely with CEO, Product, Sales, and Customer Success
● Support enterprise deals with technical confidence and credibility
● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board
What We’re Looking For
Experience & Background
● 10+ years of experience in software engineering and architecture
● Proven experience leading large-scale SaaS platforms
● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale
● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus
Leadership & Mindset
● Entrepreneurial mindset with ownership mentality
● Ability to think business-first, not just tech-first
● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action
● Deep sense of accountability and execution excellence
Why Join Us
● Direct reporting to the CEO with real decision-making power
● Opportunity to shape the technical DNA of a growing AI company
● Build AI agents and SaaS products at scale
● Potential for long-term leadership growth and wealth creation
● High-impact role with visibility across the organization
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
We’re Hiring: HR Manager
📍 Noida – Sector 63 (Onsite)
🕒 4–6 Years Experience
🏢 IT Industry Experience Required
Role Focus:
Own and manage the complete employee life cycle, HR operations, compliance, and people processes.
Preference will be given to female professionals.
About Position:
We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.
About EasyEcom:
EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 5000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!
Roles and responsibilities:
● Identifying clients requirements and helping them use specific features
● Respond to clients queries on time via chat, phone, or email and escalate, if needed
● Analyze and report any problems with the product functionalities.
● Guide clients through new features and functionalities
● Follow up with customers to ensure cent percent timely resolution for all the issues.
● Gather clients feedback and share it with the team.
● Update our internal databases with information about clients discussions and technical issues with the product.
● Recommend improvements and work around to make the product better
● Share feature requests with team members
Requirements:
● Excellent communication and negotiation skills
● 1-2 years of experience in Product Support
● Proficiency in English and Hindi
● Excellent knowledge of MS office
● Self-motivated with a result driven approach
● Critical thinker and problem solver
Perks of Joining EasyEcom
● Great Culture
● Product Training
● Recognition of Work
● Ownership & Leadership opportunities
● Internal Job posting
PythonWe are looking for a highly experienced and visionary Tech Lead / Solution Architect with deep expertise in the MERN stack and AWS to join our organization. In this role, you will be responsible for providing technical leadership across multiple projects, guiding architecture decisions, and ensuring scalable, maintainable, and high-quality solutions. You will work closely with cross-functional teams to define technical strategies, mentor developers, and drive the successful execution of complex projects. Your leadership, architectural insight, and hands-on development skills will be key to the team’s success and the organization's technological growth.
Responsibilities:
- You will be responsible for all the technical decisions related to the project.
- Lead and mentor a team of developers, providing technical guidance and expertise.
- Collaborate with product managers, business analysts, and other stakeholders.
- Architect and design technical solutions that align with project goals and industry best practices.
- Develop and maintain scalable, reliable, and efficient software applications.
- Conduct code reviews, ensure code quality, and enforce coding standards.
- Identify technical risks and challenges, and propose solutions to mitigate them.
- Stay updated with emerging technologies and trends in software development.
- Collaborate with cross-functional teams to ensure seamless integration of software components.
Requirements:
- Bachelor's degree / Graduate
- Proven experience 7-10 years as a Technical Lead or similar role in software development (start-up experience preferred)
- Strong technical skills in programming languages such as MERN, Python, Postgres, MySQL.
- Knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud Platform) and microservices architecture.
- Excellent leadership, communication, and interpersonal skills.
- Ability to prioritize tasks, manage multiple projects, and work in a fast-paced environment.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and innovative work environment
- Certifications on us
Joining : Immediate
Location : Malad (West) - Work From Office
This opportunity is for Work From Office.
Apply for this job if your current location is mumbai.
Hands-on experience in C#, http://asp.net/" target="_blank">ASP.NET, MVC, Web API, SQL Server.
· Experience in latest .Net framework versions (4/4.5/.Net Core 2.0 Frameworks), SQL Server 2008/2012.
· Experience in OOPS, HTML5, Bootstrap,CSS, AJAX/ JavaScript/ JQuery/ AngularJS and Angular 2.0 and web development.
· Excellent communication, analytical and interpersonal skills.
· .NET Full Stack (C#, MVC / .Net Core, WEB API, JSON, REST, JavaScript, Ajax)
· Good knowledge on Angular development, Angular JS
· knowledge in Azure cloud solutions.
· Developing and Hosting REST API Swagger and integration with angular.
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you will do
- Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
- Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries
- De-escalate and resolve issues by leveraging platform and industry expertise
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
- Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
What you will need
- Bachelor's degree or equivalent work experience
- Ability to work 6:30 PM IST, 5:30 AM IST
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
- Nice to have (not required): Bilingual in French-English
- Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
- Ownership of department wise strategy and P&L and delivery
- Establish strategy and best practices to ensure achievement of overall sales and BD objectives
- Take a lead role in building a strong sales management culture with internal as well as external stakeholders
- Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
- Recruit, train and develop teams to deliver pathbreaking results
- Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
- Proactively manage and creatively review the performance and progress of team members monthly, quarterly
- Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
- Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
- Presenting reports and plans to Board
- Working and thriving in ad hoc environments
Python
Angular (2+)
DjangoTime Commitment: Full-time
Location: Bangalore/Gurgaon/Mumbai
Who we are
We are an organisation driven by the mission to end poverty in our lifetime. Our work focuses on scalable
solutions for sustainable social impact. We work with our clients - corporations, philanthropists, foundations
and social organisations - to achieve social impact goals effectively and maximise the social return on their
investment. Deep understanding across sectors and collaboration with multiple stakeholders drive our work.
This approach helps us and our clients develop holistic solutions for solving critical societal problems.
We are driven by impact and powered by knowledge. We bring the right balance of head-heart-hand to our
work.
Our work is powered by the passionate energy of our mission-driven young team, guided by the strong
leadership and advisory board who bring in multi-dimensional experience in business and social sectors. Our
team of 150 (and growing rapidly) across offices in Bangalore, Mumbai and Delhi come with stellar
professional credentials from diverse backgrounds and are bound together by our common commitment to
social impact.
The Opportunity
As a Lead SDE - Full Stack at Sattva, you will:
● develop and iterate on products that drastically improve the efficacy and efficiency of social impact
projects on the ground.
● have the opportunity to help define and build products which can directly benefit many NGOs,
foundations and Corporate Social Responsibility (CSR) projects.
Your starting point of this journey would be with Shift, a cloud-based technology platform custom built for the
development sector by the domain experts, to provide end-to-end CSR solutions that maximise social
impact.
We at Sattva work in lean and agile teams, driven by a strong commitment to our mission of improving social
impact outcomes. If you are someone that is looking for a startup work culture and a high ownership of
aligning your work with your values, this is a great opportunity and team for you.
Key responsibilities
At Sattva, we believe technology platforms will be a key enabler of social impact and are committed to
making right sized investments towards this principle.
As a core member of Shift, you will:
● Develop new features for the Shift platform and associated new modules using Angular and
Python(Django) as stack.
● Maintain and continue to improve on code-base, for a better low-latency, high-availability, and
high-performance application.
● Implementation of security and data protection related measures into the Shift application and
infrastructure (Devops and Security).
● Support security and patch management related issues in Sattva’s internal tech tools and websites.
● Lead architecture and feature development discussions for Shift overall from technical perspective
and help align product roadmap for a long term outlook.
● Bring technology perspective to weigh in on new product development ideas across Sattva by
working closely with the business and product team.
● Create relevant tech documents for Shift architecture, application and infrastructure and facilitate the
development of new modules/features with other engineers.
What we value in a Lead SDE
We are looking for experienced and talented software developers with expertise in Frontend (Angular expert,
HTML, CSS, Javascript) and Backend (Python Django, AWS, Java) with prior experience of working in an
agile and entrepreneurial environment. The scope of the role includes coding and tech lead responsibilities in
a fast-paced agile SDLC.
Skill and requirements
● Minimum 5 year(s) of software working experience solving complex problems through technology
(best practices, how it works internally, patterns, refactoring)
● Should have at least 3 project experience with independent code design, unit and integration level
testing of the modules.
● Work experience with backend of at least 2 year having setup the whole application database
(structure, optimation, tuning)
● Must have deployed at least 2 production applications and would have gone through the launch and
testing phase of the SDLC.
● Min 2 years experience in working with JavaScript frameworks(Angular 7+)
● Min 2 years experience with Django(Python), Java frameworks for backend design
● Must have at least 1 project experience of server management like AWS and website hosting
(including Wordpress will be a plus)
● An experience of worked with a large scale and complex application is a plus (min 1 project
experience with scaling a web or a mobile app application)
● Experience of at least 1 year of leading a team of developers in the past
● Experience of developing and documenting DevOps and Architecture frameworks
● Experience with handling basic security updates and patch management for whole application and
infrastructure involved
● Any experience with Android app development would be a plus point
PHP
Laravel
HTML/CSS
Bootstrap● Good working knowledge on Core PHP
● Strong knowledge of MVC Framework and knowledge of Laravel.
● Good working knowledge of JavaScript & JS frameworks, preferably jQuery
● Strong knowledge of MySQL databases & OOPS concepts.
● Strong knowledge of ORM and query builder.
● Knowledge of queue scheduling and task scheduling.
● Strong knowledge of Artisan commands.
● Hands on experience of service providers and create new service providers in the
application when needed.
● Integration of user-facing elements developed by front-end developers.
● Build efficient, testable, and reusable modules.
● Solve complex performance problems and architectural challenges.
● Write well designed, testable, efficient code by using best software development
practices.
● Integrate data from various back-end services and databases.
● Create and maintain software documentation.
● Knowledge of Rest APIs.
● Knowledge of the payment gateway integration (PayPal, PayUMoney, CC Avenue etc.)
● Good knowledge of wallet integration (Paytm, Phone-Pe, Amazon) etc.
● Proficient understanding of code versioning tools, such as Git is mandatory
● Ability to debug the code and resolve the issues.
Key Responsibilities:
Build reusable code and libraries for future use
Participate in the full lifecycle of the projects.
Optimize application for maximum speed and scalability
Ability to work independently and within a team environment
Assist in troubleshooting any production issues.
Working within an existing code base and also writing code from scratch.
Good team player -collaborate with other team members and stakeholders.
Commitment to meet corporate goals and tight deadlines.
Key Skills: HTML, CSS, Bootstrap, jQuery, JavaScript, PHP, Core PHP, knowledge of MVC
framework, database, MySQL, Laravel Framework, Rest APIs, 3rd party tool integration, OOPs
programing concept.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon