Senior Gen AI Engineer Tier 1 college only

We are seeking a talkative, sensible, and skilled negotiator to join our team as an operations associate. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, and the ability to negotiate with clients in a persuasive and professional manner.

Key Responsibilities:

Contact potential customers by phone, or email.

Establish and maintain long-term relationships with customers

Negotiate with clients to achieve objectives

Analyse and understand customer concerns and Company requirements

Prepare and maintain Data Report

Follow up with customers

Qualifications:

Graduate, team, and coordination project experience preferred

Excellent communication and negotiation skills, both verbal and written

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Good problem-solving skills and the ability to think on your feet

Familiarity with basic computer applications and sales software

Ability to work well in a team and with customers from diverse backgrounds

Prior sales or customer service experience is a plus

If you are a talkative and sensible individual with a talent for negotiation and a passion for delivering exceptional customer servicing, we encourage you to apply for this exciting opportunity.

Preferred candidates, usually spend a lot of time and are familiar with influencers on Instagram and YouTube.

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

1) To advance our Integrated Data Capture And Insights Platform

2) To advance our web-based consumer products

In this role, you will:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• 4+ years of experience in software engineering building SaaS platforms & products, particularly frontend development
• Strong proficiency in JavaScript/TypeScript (ES6+), HTML, CSS and React. Working knowledge of other frameworks is desirable.
• Proficient in software design, modularity, testability and software quality
• Fast self-learner, with the willingness & interest to learn new technologies, languages & frameworks
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• 4-7 years of overall experience in software engineering either as a Frontend engineer or a Fullstack engineer, with significant frontend experience
• Deep understanding of integrating with a variety of backends and APIs (ReST, GraphQL). Experience with node/Python/RubyOnRails is desirable
• Strong flair for usability, consistency, and balancing aesthetics with functional design.
• Experience working with data-intensive applications and data-visualisation libraries such as Chart.js, and D3.js is desirable
• Expertise in building debugging, improving the performance of web applications

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

Jain Software is a leading software development company that specializes in creating innovative and cutting-edge software solutions for businesses. We are currently seeking a highly skilled and experienced Software Project Manager to join our team. As a Software Project Manager, you will be responsible for overseeing the planning, execution, and delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards.

Responsibilities:

1. Project Planning and Scope Definition:

• Collaborate with stakeholders to define project objectives, requirements, and deliverables.
• Create and maintain project plans, including timelines, milestones, and resource allocation.
• Conduct feasibility studies and risk assessments to identify potential project constraints and develop contingency plans.
• Define project scope and ensure alignment with customer expectations.

1. Team Management and Leadership:

• Lead a team of software developers, designers, and testers, fostering a collaborative and productive work environment.
• Assign tasks, set priorities, and provide guidance to team members to ensure timely project execution.
• Conduct regular team meetings to track progress, address issues, and ensure effective communication.
• Mentor and coach team members to enhance their technical skills and professional growth.

1. Project Execution and Monitoring:

• Monitor project progress, identify deviations from the plan, and implement corrective actions as needed.
• Coordinate with cross-functional teams to ensure seamless integration of software components.
• Conduct quality assurance checks and ensure adherence to coding standards and best practices.
• Track and manage project risks, issues, and dependencies to minimize disruptions and maximize project success.

1. Stakeholder Communication:

• Act as the primary point of contact for project stakeholders, including clients, senior management, and internal teams.
• Provide regular project status updates, including progress reports, risk assessments, and budget summaries.
• Manage customer expectations by ensuring clear and timely communication regarding project scope, timelines, and deliverables.
• Proactively address stakeholder concerns, resolving conflicts, and facilitating effective decision-making.

1. Continuous Improvement and Best Practices:

• Identify areas for process improvement and implement best practices to enhance project management methodologies.
• Foster a culture of continuous learning and innovation within the project team.
• Stay updated with the latest industry trends, technologies, and tools to drive efficiency and effectiveness.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience (X+ years) as a Software Project Manager or in a similar role.
• Strong understanding of software development methodologies, processes, and best practices.
• Proficiency in project management tools and software, such as JIRA, Trello, or Microsoft Project.
• Excellent leadership and team management skills, with the ability to motivate and inspire team members.
• Strong problem-solving and decision-making abilities, with a proactive and results-oriented approach.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• PMP or PRINCE2 certification is a plus.

Joining Jain Software as a Software Project Manager provides an exciting opportunity to work on challenging projects, lead a talented team, and contribute to the success of our software solutions. If you are passionate about software development, have a track record of delivering successful projects, and thrive in a dynamic and collaborative environment, we would love to hear from you.

Conduct thorough research on mental health topics, including but not limited to depression, anxiety, stress management, self-care, mindfulness, therapy techniques, and other related subjects. Develop compelling and well-researched content based on the latest industry trends and scientific findings.

Readmore our website : <a href="https://hwscenter.com/">https://hwscenter.com/<;/a>

• Use prospecting strategies, such as Email Campaigns, Account Based Prospecting, LinkedIn Prospecting, Cold calling, Prospect Nurturing, to lead initial outreach to prospects
• Conduct high volume prospecting to generate qualified leads
• Prospecting to USA & SEA markets. 
• Create & update email templates, message templates, and call scripts from time to time
• Generate new leads: Identify and contact decision-makers, screen potential business opportunities.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Identify the needs and challenges of the prospective customer
• Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
• Schedule discovery meetings between prospects and sales manager
• Continuous follow-ups with prospects and clients
• Build relationships by nurturing warm prospects and finding new business opportunities
• Conduct needs assessments calls with specific prospects as assigned
• Qualify leads from marketing campaigns for sales opportunities
• Develop an overall account strategy that will lead to a well-executed, team based selling effort
• Build sales pipeline in accordance with targets
• Submit reports to Business Development Manager on weekly, monthly, and quarterly results
  

• 2+ years of experience in the IT industry
• Candidates should be willing to work evenings & nights to cold call the USA market, as and when required.
• Prior experience as a business development rep with IT Consultancies.
• Self-directing and agile, with the ability to pivot strategies quickly, as needed.
• Passionate, creative thinker with exceptional analytical skills. 
• Team player with superb collaboration and communication skills. 
• Outstanding communication and interpersonal skills.
• Keep current with business development strategies, best practices, and associated resources

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Expert knowledge of IBM DB2 V11.5 installations, configurations & administration in Linux systems.
• Expert level knowledge in Database restores including redirected restore & backup concepts.
• Excellent understanding of database performance monitoring techniques, fine-tuning, and able to perform performance checks & query optimization
• Good knowledge of utilities like import, load & export under high volume conditions.
• Ability to tune SQLs using db2advisor & db2explain.
• Ability to troubleshoot database issues using db2diag, db2pd, db2dart, db2top tec.
• Administration of database objects.
• Capability to review & assess features or upgrades to existing components.
• Experience in validating security aspects on a confidential database.
• Hands-on experience in SSL communication setup, strong access control, and database hardening.
• Experience in performing productive DB recovery and validating crash recovery.
• Experience in handling incidents & opening DB2 support tickets.
• Experience in deploying a special build DB2 version from DB2 support.
• Worked in environments such as 12x5 supports of production database services.
• Excellent problem-solving skills, analytical skills.
• Validate security aspects on a confidential database
• SSL communication setup, strong access control; database hardening
• Validate Crash recovery
• perform productive DB recovery
• On incidents open db2 support tickets
• Deploy a special build DB2 version from db2 support

Good to have:

• Experience in handling application servers (WebSphere, WebLogic, Jboss, etc.) in highly available Production environments.
• Experience in maintenance, patching, and installing updates on WebSphere Servers in the Production environment.
• Able to handle installation/deployment of the product (JAR/EAR/WAR) independently.
• Knowledge of ITIL concepts (Service operation & transition)

Soft skills:

• Ability to work with the global team (co-located staffing).
• Carries learning attitude, should be an individual contributor and must have excellent communication skills.
• Support: 12/5 support is required (on a rotational basis).