AI Operations Specialist

Engineer Business Process- K2

Company Name:Trelleborg

Company Website

https://www.trelleborg.com/en

Website: www.tss.trelleborg.com/tssindia 

Location

Bangalore - Hosa Road

About Company

Company Profile

Trelleborg Sealing Solutions (TSS), a business area of Trelleborg Group is headquartered at Sweden, with manufacturing locations and marketing network across the world. 

Trelleborg Group is world’s largest non-tire rubber supplier with presence in almost 40 countries and employing about 16700 people. 2022 worldwide sales figures stood at SEK 30 Billion (Euro 2.8 billion) in the 2 business areas (Trelleborg Industrial Solutions and Trelleborg Sealing Solutions).

Trelleborg Sealing Solutions is a leading global supplier of precision seals for the Industrial (No. 1 in Europe), Automotive (leading in specific niches) and Aerospace markets (No. 1 in Europe / No.2 in US). Vital Statistics are as follows:

➢ Sales: Over Euro 1473 M

➢ Employees: 9,500 approx

➢ Manufacturing in 44 Sites

➢ 62 Customer Solution Centers, 12 R&D, 2 Customer Innovation Center and 7 SCM Centers.

Trelleborg Sealing Solutions India was founded in 1978 as Rollon Bearings, joined the Trelleborg Group in 2005. The company with about 700 employees in manufacturing facility and marketing office (including 9 Home Offices) across India has been successful in creating strong footholds in the Sealing market of the country (Location Details on next page) and is recognised as the Leading Sealing Solution Provider in India.

It has its major customers in segments like Aerospace, Automotive, Railways, Industrial applications, Power, Agriculture, Life science etc. 

The various benefits that these customers observe while partnering with TSS are:

- Product Quality and Value for Money

- Technical Acumen of the Application Engineering department that provides guidance for customised solutions.

- Local Technical Support to understand the customer needs in a better way.

- Systematic Logistic Management to support JIT and serve customer schedules with high level delivery performance.

- A world class manufacturing facility and streamlined imports, which enables a wide range of product portfolio.

Mode of Working

Hybrid Mode – 3 days from the office and 2 days from Home

Responsibilities

Summary - The Group Digital Services department comprises a Trelleborg (Sweden) and a Bangalore (India) team.

One of our main responsibilities is to help improve the efficiency and productivity of the business. We are now increasing our output and to meet delivery excellence goals, for our Bangalore team, we are currently looking for an Engineer - Business Process Automation.

The person suited for this role must have at least 3 years of IT background with at least 2 years of Business Process Automation experience specifically with Nintex Automation (K2 Five) that was highly exposed to an international business environment.

Responsibilities:

Project Delivery

• Own all aspects of development for the project - coding, code reviews, unit tests and code quality

Technology

• Demonstrate technical excellence and quality focus while working on sprint user stories by minimizing or eliminating bugs per user story delivered
• Work closely with the Specialist Engineer to resolve any technical impediments as soon as they arise
• Ensure the coding standards are followed and tech debt is eliminated in every sprint
• Drive the technical competency of the development area including tools, methods, frameworks, etc.

Process

• Experience working with Agile(Scrum) project team development methodologies

Quality

• Own deliverable quality from a development perspective for each sprint and release
• Responsible for production quality deliverables

Innovation

• Demonstrate commitment to innovation by actively learning and implementing new technical tools/methods/approaches and showcasing them to the team and other stakeholders

Continuous improvement

• Own and drive automation initiatives for efficiency improvements

Education and Experience:

• Bachelor’s/Master’s degree with Information Technology background or equivalent
• Required to have at least 2 years of Process Automation experience using Nintex automation (K2 Five)
• Required to have at least 3 years of experience in the Information Technology Industry

Competencies:

• Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available
• Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving and Bug fixes

Must-Have skills:

• Good knowledge of SQL queries with join conditions
• Working knowledge on Nintex Automation (K2 Five) concepts
• Knowledge on Nintex(K2 Five) Management

Nice to Have Skills:

• Knowledge of programming languages such as C #, .Net or MVC Framework

Key Interfaces and Stakeholders:

• Effectively partner with Engineers, Specialist, Lead, Engineering Manager, Product Owner and Scrum Master as well as other parts of the Group Digital Services
• Perform other duties as assigned to meet the goals and objectives of the department

Behavioral Characteristics

• Excellent communication skills, both written and verbal. Fluent in English
• Strong analytical and problem-solving abilities
• Positive attitude, decisive but humble when needed, puts the team first
• Ability to take direction, constructive criticism, and work to specified deadlines

Company Overview:

Euphoric Thought Technologies is a dynamic technology services firm specializing in digital transformation and intelligent automation solutions. We partner with global enterprises to streamline complex business processes through cutting-edge software engineering and data-driven insights. Operating at the intersection of innovation and operational efficiency, we empower our clients to scale their digital capabilities and achieve sustainable growth in a competitive landscape.

Role Overview:

As an RPA Developer, you will be at the forefront of our automation practice, designing and deploying robust robotic process automation solutions that drive tangible business value. You will collaborate closely with cross-functional teams, including business analysts and process owners, to translate manual workflows into efficient, automated digital processes. Your work will directly impact operational productivity, reducing manual overhead and enhancing accuracy for our diverse portfolio of clients.

Key Responsibilities:

- Design, develop, and maintain scalable automation workflows using UiPath to optimize business processes for our clients.

- Conduct comprehensive automation testing to ensure the reliability, security, and performance of bots before deployment into production environments.

- Manage the end-to-end RPA implementation lifecycle, from initial process assessment and solution design to final delivery and post-implementation support.

- Collaborate with stakeholders to identify automation opportunities, ensuring that technical solutions align with specific business requirements and long-term goals.

- Troubleshoot and resolve technical issues within existing automation frameworks to minimize downtime and maintain high operational standards.

Required Skillset:

- Demonstrated expertise in building complex automation solutions using UiPath, with a strong grasp of REFramework and orchestrator management.

- Proven ability to execute rigorous automation testing protocols, ensuring high-quality output and seamless integration with existing enterprise systems.

- Strong analytical mindset with the ability to translate ambiguous business requirements into structured, technical automation logic.

- Excellent communication skills to effectively articulate technical concepts to non-technical stakeholders and work collaboratively within a team-oriented environment.

- Ability to work effectively from our Noida office, maintaining high standards of productivity and professional accountability.

- A minimum of 3 to 4 years of hands-on experience in RPA development and implementation.

Job Description:

• Minimum 3+ years of experience in RPA development, particularly with UiPath.
• Proven experience supporting legacy UiPath code and enhancing automation processes.
• Hands-on experience in C# development (especially creating custom Nuggets).
• Strong working knowledge of SQL Server and experience writing complex SQL queries and stored procedures.
• Knowledge of Azure cloud services and how to integrate UiPath automation workflows with Azure components.
• Experience with Python for task-specific scripting and automation.
• Familiarity with DevOps practices for continuous integration and continuous deployment (CI/CD) is a plus.

Essential Duties and Responsibilities:

• Build new automations in Python: API integrations, data pipelines, scheduled jobs, and process replacements scoped with operating partners.

• Maintain the existing Power Automate estate, both unattended cloud and desktop flows. Triage failures, repair flows, and keep unattended runs healthy on the bot-server farm. Operate the Power Platform space around them: environments, solutions, connection references, and pipeline-managed deployments.

• Migrate Power Automate flows to Python where the economics favor it. Retire flows rather than patching them indefinitely.

• Integrate systems over REST APIs. Handle JSON and XML transformation, authentication (OAuth, service principals), and error handling that survives flaky endpoints.

• Author SQL queries, tables, and stored procedures that support automations.

• Operate what you build. Instrument jobs with logging, monitoring, and alerting so failures surface before the business notices them. Write runbooks.

• Improve how automations run. Today they run as scheduled jobs on VMs. Help evaluate and move toward containerized or Azure-native execution (Functions, Container Apps) where it reduces operational load.

• Use AI coding tools as a core part of daily development, within company governance and review standards.

• Document what you build so the next engineer, or an operating partner, can understand and extend it.

Knowledge, Skills and Abilities:

• Python proficiency: clean scripting, packaging, error handling, structured logging, and enough testing to trust a job running unattended at 2 a.m.

• Power Automate strength across cloud and desktop flows: able to read, debug, and repair complex unattended flows built by someone else, plus the platform administration around them. You do not need to love the platform. You do need to support it capably, including solo coverage when other developers are out.

• REST API integration experience, including authentication patterns and rate-limit handling.

• SQL Server competence: comfortable writing T-SQL and authoring queries, tables, and stored procedures through a reviewed, versioned release process.

• Working knowledge of Azure: DevOps pipelines at minimum; Functions, Container Apps, or AKS exposure a plus.

• Daily fluency with AI-assisted development. You should be able to describe, in concrete detail, how you structure work with an agentic coding tool: what you delegate, what you review, where it fails, and how you catch it.

• PowerShell and shell scripting for glue work on Windows and Linux hosts.

• Production instincts: idempotent jobs, retries with backoff, alerting thresholds that page on real problems and stay quiet otherwise.

• Plain written and verbal communication. You will work directly with non-technical process owners who need to understand what an automation does and what to do when it stops.

Training and Experience:

• 3 to 5 years in automation engineering, RPA, or software engineering roles with automations shipped to production and operated afterward.

• A track record you can walk through: what you built, what broke, and what you changed.

• Demonstrated, current use of AI coding tools in real work. Candidates will be asked to describe their workflow in specifics; vague answers end the conversation.

Software Development Engineer

What you'll do

Be the dedicated engineer for one of our clients. Learn their business, find what to automate, and build it.

Build automations, integrations, and web apps on whatever the client runs business platforms like the Zoho suite, cloud services like Azure, and custom apps where needed.

Work with APIs every day: connect systems, move data, make tools talk to each other.

Own work end to end: hear the problem from the stakeholder, build the solution, ship it, demo it, support it.

Resolve client tickets and bugs fast. Keep their systems and data healthy.

Write things down: clear docs, clear updates, clear commit history.

What we're looking for

2–5 years shipping software that works and being able to read it, debug it, and stand behind it.

Strong with REST APIs and integrations between systems.

Happy working inside business platforms (Zoho, Salesforce, or similar). Much of the leverage in this role lives there, not in custom code.

You can sit in a call with a non-technical client, understand the real problem, and come back with a working solution.

Self-driven. You'll often be the only engineer on a problem.

Why you'll love this role

Full ownership from first call to delivery you run projects, not just a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

Monitoring

Monitor UiPath Orchestrator, unattended robots, queues, and scheduled jobs for availability and successful execution during the RPA Coverage Hours.

• Monitor and action alerts for job failures, faulted transactions, queue backlogs, robot disconnections, stuck or long - running jobs, and license or capacity thresholds.

. Route RPA alerts into the BCI ITSM platform for incident creation, assignment, and tracking in accordance with Schedule

A

1 (Cross Tower Services).

• Perform scheduled health checks of the RPA Environment and report exceptions.Incident and Request Management

•Receive, triage, prioritize, and resolve Incidents affecting the RPA Environment in accordance with the priority matrix set out in Schedule A

1 (Cross Tower Services).

Restart failed jobs, retry or reprocess faulted queue items, and clear blocking conditions in accordance with documented runbooks.

•Escalate Incidents attributable to a product defect to the UiPath vendor and manage the vendor case to closure.

• Escalate Incidents attributable to business logic, source data, or upstream application defects to the BCI process owner or the responsible Service Tower.

•Fulfill service requests for scheduling changes, queue management, and robot or asset configuration within the RPA Environment. Platform Administration • Administer UiPath Orchestrator, including folders, robots, assets, credentials, queues, triggers, and schedules.

•Deploy and roll back automation packages released by BCI or a BCI

-designated third party, following the Change Control Process.

•Maintain and update runbooks, monitoring configuration, and support documentation for the RPA Environment.

•Apply platform patches and version upgrades released by the vendor, following the Change Control

Process.

Reporting and Continuous Improvement

• Report Incident volumes, Service Level performance, automation execution success rates, and top recurring failure causes as part of the Monthly Performance Report described in Schedule B (Service Level

Methodology).

•Perform root cause analysis on recurring failures and recommend remediation to the applicable BCI process owner.

•Identify and recommend opportunities to reduce failure volumes and manual intervention within the RPA Environment.

Skills and Qualifications Required • Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. • 3–5+ years of experience in application support, software support, or business systems support roles. • Hands-on experience supporting NetSuite is mandatory. • Experience with NSAR, including access management and governance processes, is highly preferred. • Strong customer service, stakeholder management, and relationship-building skills. • Willingness to work in US business hours and support a 24x7 operational environment when required. • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. • Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. • Ability to work both independently and collaboratively within cross-functional teams. • Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. • Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. • Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.

Jira design and configuration:

Design and configure a centralized landing page/dashboard in Jira for request intake.

Create and manage Jira boards with tailored JQL filters.

Manage custom workflows, issue types, fields, and screens to support the request lifecycle.

Automation and request routing:

Develop and implement Jira Automation rules to direct requests based on defined routing criteria (e.g., components, labels).

Establish fallback and alert mechanisms for misrouted or failed automation flows.

Access and permissions:

Define user roles and permission schemes for secure and scoped access across groups.

Set up board-level access controls and validate role-based restrictions.

System administration and governance:

Perform system health checks, troubleshooting, and regular Jira maintenance.

Implement audit logging, change management, and configuration documentation.

Collaboration and Agile delivery:

Collaborate with stakeholders to gather requirements and ensure alignment with project goals.

Support sprint planning and delivery with Agile board setup and backlog grooming.

Integrations:

Maintain integration hygiene across Jira, Confluence, and external systems (e.g., CI/CD, monitoring).

Mandatory skills

Mandatory Skills

Desired Skills

Jira Administration:

Jira Software configuration (projects, boards, workflows, schemes)

Jira Automation (native and ScriptRunner/Groovy scripting)

Jira Query Language (JQL)

Issue security, permission schemes, user/group management

Agile and Scrum board management

TechOps & System Administration:

Basic Linux/Unix system administration (e.g., log inspection, service restarts, file permissions)

User and access management (LDAP/AD integration experience is a plus)

Shell scripting or automation scripting (e.g., Bash, Python)

Experience working with Atlassian tools in a self-hosted or Data Center environment

Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) for Jira uptime and performance

Understanding of networking basics (DNS, firewalls, reverse proxies)

Backup, recovery, and configuration export/import in Jira

Knowledge of Jira Service Management (JSM) and customer portals

Experience with Confluence, including knowledge base and linked documentation

Hands-on with CI/CD tools (e.g., Jenkins, GitLab, Bamboo) for DevOps collaboration

Atlassian Certifications (e.g., ACP-100, ACP-600)

Exposure to cloud infrastructure (AWS, Azure) for Jira Cloud migrations or integrations

Qualifications

Bachelor's degree in computer science, Information Technology Engineering or a related field.

Strong analytical, troubleshooting, and problem-solving skills.

Good verbal and written communication skills.

Role – Client Reporting Specialist/BSA with 8+ Years of experience

Contract Term - 6 months 

Notice Period – Immediate Joiner Only 

Good communication skills . Experience in Request Intake, Triage & Prioritization, and SLA-driven delivery management.

Required

• Experience managing and triaging work through a ticketing system (e.g., Salesforce,

Monday.com, Jira, ServiceNow, Azure DevOps).

• Exceptional critical thinking skills — the ability to ask incisive questions, identify unstated

assumptions, and distinguish stated asks from underlying needs.

• Strong written and verbal communication skills; able to keep business partners informed

with clarity and set expectations with transparency.

• Strong organizational skills and the ability to manage a high volume of concurrent requests,

prioritize under shifting demands, and stay composed when urgent fire drills arise.

• A proactive, service-oriented mindset and the willingness to learn our internal business

context, systems, and stakeholders quickly.

Preferred

• Experience in a Business Intelligence, data analytics, or enterprise/client reporting

environment.

• Familiarity with Agile/Scrum delivery and daily standup routines.

• Exposure to data visualization or reporting tools (e.g., Qlik, Power BI, Tableau, Looker).

• Prior experience in a contract or staff-augmentation capacity supporting an established

internal team.