Technical Support Engineer( Mumbai,Bangalore ,Delhi, Kolkata)
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
About Truemeds India
Similar jobs
Function: Software Engineering → Backend Development
- Python
- Flask
Requirements:
- Should be a go-getter, ready to shoulder more responsibilities, shows enthusiasm and interest in work.
- Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, Web service.
- Should have work experience on following stacks/libraries: Flask
- Familiarity with some ORM (Object Relational Mapper) libraries
- Able to integrate multiple data sources and databases into one system
- Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
- Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Understanding of accessibility and security compliance
- Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.
2. Working on maintenance and SEO optimization of existing websites
3. Working with the team to manage, optimize, and customize multiple web applications.
4. Fixing bugs of existing websites.
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 11th Dec'21 and 15th Jan'22
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Responsibilities:
- Design and develop large scale web applications using Node.js;
- Full-cycle projects and product development;
- Focus on software development and build Restful API's;
- Contribute to the overall software development life-cycle including requirements gathering, analysis, design, development, release/version control, testing, deployment, and support;
- Be a part of an agile-based team
Requirements:
- Exposure to ES6 knowledge of REST API Design and Development in Node.js.
- Basic Knowledge of Web Socket.
- Strong Knowledge of Javascript, Good exposure to Redis, MongoDB.
- Should be having a basic understanding of HTML5, CSS3, Bootstrap4.
We Offer:
- 5 Days Working
- Competitive Salary.
- Knowledge-Based Hierarchy
- Trending Technology Development
- Career Development Programs.
- Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
- Exposure to working with a team size of 65+.
- Good Project Incentives and Rewards.
- Explore Incredible India!Workation Programmes with Airfare, Hotelstay.
- Work-Life Balance.
- Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.
• Minimum 4+ years relevant experience in application development and React JS.
• Knowledge of React hooks such that use Context, use Reducer, use Effect.
• Knowledge of React props and state management (both functional and class component)
• Strong understanding of Error boundary concept of react.
• Work experience with any react based UI library or Redux is preferable
• Experience in building cross-browser layouts with CSS and HTML
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
If interested update your details in the link given below
shorturl.at/ltMP7
Regards
Navneet
Product-based Experience
TDD/BDD Experience
SQL Databases
Good to Have
Experience with Third-party Integrations
Queueing Systems
NoSQL Databases
Understanding of Rails Internals
Application Monitoring and Error Reporting Tools
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
Work Ex 3 - 6 yrs
Qualifications Graduation (BE / B Tech / BCA/MCA/BSC) with specialisation in Computer Science is Preferred or B.E / B Tech
Notice Period - Immediate or max 20 days or candidates with BUY OUT OPTION
Targetted Sector / Industry - IT, Ecommerce / Product startups, Edu Tech companies
Location : Kurla Mumbai, willing to relocate (if your not from Mumbai)
Should have a high performance Laptop + Internet Connection(Currently to start working remotely)
About the Company uFaber is a well-funded EduTech startup, founded by serial entrepreneurs from IIT Bombay. Technology has changed almost every aspect of our life but the way we learn is still the same. We know that we have chosen a very complex and difficult problem to solve but if problem is not challenging, what's the fun! We are building a team of super smart and high IQ people
Skills Required :
1) Hands on experience in python - django / flask / django restful API frameworks
- Having worked as an individual contributor - developing the project / product end to end from scratch
- Having worked as a backed/fullstack developer
- Having worked on high user base products / apps(min 10 - 20k) users
- Having solved or worked on production issues after the product release
- Having lead a team of 2-4 developers(DESIRED, not mandatory)
2) Good understanding of HTML / CSS | SCSS / Javascript / jQuery, responsive web design using bootstrap
3) Basic understanding of MVC, JavaScript development (Angular is a big bonus)
4) Understanding of code versioning tools, such as Git
5) Management of hosting environment, including database administration (preferebly relational databases MySQL, Postgres, etc)
6) Strong theoritical and practical knowledge of the work - the fundamentals must be clear.
7) Smart, confident and good communication skills.
What you are suppose to do :
1. Plan and execute the long term development roadmap.
2. Code high quality web and mobile apps in django and angular.
Max CTC - 15 Lacs fixed
Work Ex 3 - 6 yrs
Qualifications Graduation (BE / B Tech / BCA/MCA/BSC) with specialisation in Computer Science is Preferred or B.E / B Tech
Notice Period - Immediate or max 20 days or candidates with BUY OUT OPTION
Targetted Sector / Industry - IT, Ecommerce / Product startups, Edu Tech companies
Location : Mumbai, willing to relocate
1. Developing new user-facing features using React.js
2. Architect efficient and reusable front-end systems that drive complex web applications
3. Translating designs and wireframes into high-quality code
4. Optimizing components for maximum performance across a vast array of web-capable
devices and browser
5. Mentor junior members through training and individual support
6. Proactively learn and accordingly apply new technologies, best design practices, and
usability patterns
7. Optimize application for maximum speed and scalability - (Speed matters)
Skills And Qualifications:
1. Strong proficiency in JavaScript and Typescript, including DOM manipulation and the
JavaScript object model
2. Thorough understanding of React.js and its core principles including server-side rendering
3. Understanding of React.js life cycles and hooks in details
4. Understanding of webpack and webpack configuration including server-side rendering
5. Familiarity with newer specifications of EcmaScript
6. Experience with data structure libraries (e.g., Immutable.js)
7. Knowledge of modern authorization mechanisms, such as JSON Web Token
8. Familiarity with modern front-end build pipelines and tools
9. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
10. Ability to understand business requirements and translate them into technical requirements
11. A knack for benchmarking and optimization
12. Proficient understanding of code versioning tools, such as Git
13. Min 4 years of experience in ReactJs and NodeJS
14. Knowledge of React Native is a plus
15. Experience in e-commerce React.js front end is a big plus