Technical Support Engineer( Mumbai,Bangalore ,Delhi, Kolkata)
Technical Support Engineer( Mumbai,Bangalore ,Delhi, Kolkata)
Posted by Kiran Kamble
1 - 6 yrs
₹2.5L - ₹6L / yr
Mumbai, Pune, Bengaluru (Bangalore), Delhi
Skills
Customer Support
Technical support
Administrative support
Operations support system
Product support
Communication Skills
Bug tracking
Remote desktop
Network Management
File formats
Microsoft Windows
MS-Office
Debugging
Printer support
Routers
Remote support
JIRA
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
About Truemeds India
Founded :
2019
Type
Size :
100-1000
Stage :
Raised funding
About
True medicines at true prices!
Our motto is to deliver value added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it in their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
Read more
Company social profiles
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As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our
operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual
Orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Muditva is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
More information about Muditva can be found on www.Muditva.Com
Locations India – Hyderabad India
Joining Immediate
Contact Details Muditva Industries Private Limited Plot No.18, Mithila Nagar, Road No.12, Banjarahills, Hyderabad – 500 034 , Ph: 9100071580/3
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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