Public Relations Executive

Key Responsibilities

1. Platform & Application Architecture

• Architect and oversee end-to-end platform design using GCP services (Vertex AI, Cloud Run, GKE, Pub/Sub, Firestore, BigQuery, and IAM).
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• Define the architecture for multi-tenant SaaS deployment—ensuring secure data boundaries across customers while maintaining a single codebase.
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• Collaborate closely with backend developers to optimize Node.js APIs, data pipelines, and event-driven microservices.
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• Design front-end integration flows and ensure UI/UX alignment with backend AI and agentic processes.
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2. AI / LLM / Agentic System Architecture

• Lead architecture for all AI initiatives involving RAG pipelines, AI agents, NLP, and conversational AI.
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• Evaluate and integrate LLMs and APIs from OpenAI, Google Gemini, Anthropic (Claude), Mistral, and others.
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• Define frameworks for AI agent orchestration, prompt engineering, and function/tool calling workflows using frameworks like LangChain or LlamaIndex.
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• Establish standards for vector databases (Pinecone, FAISS, Chroma), embeddings, chunking strategies, and retrieval optimization.
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• Architect an AgentOps layer for monitoring, safety filtering, and AI model governance.
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3. MLOps, PromptOps & DevOps Integration

• Implement CI/CD pipelines for AI models, prompts, and agents using Cloud Build, Terraform, and GitHub Actions.
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• Design PromptOps and MLOps pipelines to manage model lifecycle, versioning, rollback, and production promotion.
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• Define observability and monitoring mechanisms (OpenTelemetry, Cloud Monitoring, custom logs for LLM outputs).
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• Collaborate with DevOps engineers to define blue/green and canary deployments across environments.
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4. Security, Compliance & Scalability

• Design tenant-isolated data layers using IAM, VPC-SC, and KMS encryption policies to meet regulatory standards (HIPAA, GxP, GDPR).
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• Implement data governance, access control, and threat detection mechanisms for AI-driven workflows.
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• Create performance optimization strategies: GPU/TPU allocation, autoscaling policies, token budgets, response caching, and FinOps visibility.
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5. Cross-Functional Leadership

• Partner with Product Managers and Business Analysts to translate business requirements into architectural blueprints.
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• Work with UX/UI designers to ensure front-end experiences align with AI agent capabilities and backend APIs.
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• Provide architectural guidance and technical mentorship to developers, ensuring adherence to best practices across projects.
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• Contribute to platform evolution, reference architecture libraries, and reusable design patterns.
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Key Skills & Qualifications

Technical Expertise

• Strong background in cloud architecture, specifically Google Cloud Platform (GCP)—Vertex AI, Cloud Run, Cloud Storage, IAM, Pub/Sub, BigQuery, VPC, and Cloud Functions.
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• Proficiency with Node.js, TypeScript, and API development for scalable microservices.
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• Deep understanding of LLMs, AI agent frameworks, retrieval-augmented generation (RAG), and vector search.
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• Experience with LangChain, LlamaIndex, CrewAI, and Agentic AI design patterns.
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• Strong understanding of data architecture, including NoSQL/SQL databases (MongoDB, Firestore, PostgreSQL).
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• Hands-on experience with container orchestration (Docker, Kubernetes) and Infrastructure-as-Code (Terraform).
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Preferred Skills

• Prior experience designing multi-tenant SaaS platforms.
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• Exposure to frontend integration (Angular, React, or similar) and UI/UX flow understanding.
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• Knowledge of AI safety, risk frameworks, and prompt governance.
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• Strong analytical and communication skills for working across business and technical stakeholders.
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• Awareness of FinOps and cost optimization in token-based AI ecosystems.
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Qualifications

• Bachelor’s or Master’s degree in Computer Science, AI, or Cloud Architecture.
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• 8–12 years of professional experience, with at least 3 years focused on AI platform architecture or enterprise-grade SaaS system design.
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Certifications in GCP Professional Cloud Architect or Machine Learning Engineer are a plus.

Job Title: MIS Executive

Job Type - Full Time

Location – Indore

Summary/Objective:

The MIS Executive will be responsible for managing and analyzing data, generating reports, and providing insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.

Key Responsibilities:

·        Collect, compile, and analyze data from various sources to create comprehensive reports.

·        Develop and maintain efficient databases, ensuring data accuracy and integrity.

·        Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.

·        Implement data validation and cleansing processes to ensure data accuracy.

·        Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.

·        Identify and implement process improvements to enhance data quality and reporting efficiency.

·        Conduct regular audits of data to identify and rectify discrepancies.

·        Stay updated on industry trends and best practices in data management and reporting.

Qualifications/Requirements:

Education:

·        Bachelor's degree in any field.

Experience:

·        Minimum 2 years of proven experience in an MIS Executive role.

·        Jewelry industry experience is good to have

Required Skills:

·        Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.

·        Strong analytical and problem-solving skills.

·        Proficient in data analysis tools and Microsoft Excel.

·        Database management systems and SQL.

·        Excellent communication and interpersonal skills.

·        Ability to work independently and collaboratively in a team.

·        Detail-oriented with a high level of accuracy.

A Business Development Executive (BDE) is a key player in a company's growth strategy. BDEs are responsible for identifying and generating new business opportunities, and for building and maintaining relationships with clients. Their responsibilities include: 

• Identifying new business opportunities: Researching markets and trends to find new clients and ways to serve existing clients better 
• Building relationships: Developing long-lasting relationships with clients and key stakeholders 
• Driving revenue growth: Setting sales goals, negotiating deals, and ensuring customer satisfaction 
• Managing the sales process: Owning the sales lifecycle from prospecting to implementation 
• Collaborating with others: Working with senior team members to manage risks, and with the sales team to keep and grow accounts 
• Communicating with clients: Understanding client needs, offering solutions, and providing excellent customer service 
• Preparing presentations: Creating pitches and proposals for clients, and preparing sales displays 
• Managing sales meetings: Conducting virtual and in-person meetings with clients 
• Attending events: Attending conferences and industry events to promote the company 

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

• 3 years of experience in mobile development on React Native
• Experience in design, development, and deployment of mobile apps
• Experience with embedded relational databases (SQLite)
• Knowledge of Restful Web-Services, JSON, HTTP, Networking protocols
• Experience with any Apk and iOS builder with strong skills in JavaScript, React native.
• Experience on JavaScript,HTML,CSS, NPM, Android, iOS,
• Hybrid, Ionic, Angular 2+, Typescript, Webpack, GruntJS, GulpJS.

• 3+ years of relevant experience in react native, javascript, HTML,CSS
• This project requires experience with:
• Well versed in kotlin/swift/react-native/js and react environment.3+ years experienced
• Good knowledge of SDLC.
• Good knowledge of any database SQL/mongo etc.
• Should have a problem-solving attitude.
• Eager to learn new things.
• Should have intellectual skills.
• Working across Cross platforms (Android and IoS)
• Flutter Experience will be added advantage
• Experience in understanding large and complex code bases
• The developer will work with our offices in Bangalore (Currently Remote).

• At least 2+ years of product development experience with expertise in designing and implementing high-performance web applications
• You must be proficient in Problem Solving and Data structures since you got to find the best way of handling a huge set of data.
• Strong hands-on experience in developing web applications using JavaScript
• Strong experience and knowledge in single-page frameworks like ReactJS/Angular/VueJs/other frameworks and ability to design the architecture of single-page applications.
• Strong hands-on experience with JAVASCRIPT, OOPS Concepts, Single page applications, REACTJS, D3, NodeJS, etc
• Build tools such as grunt, gulp, web pack.
• Exceptional debugging skills and knowledge on browser developer tools
• Familiar with RESTful APIs to connect applications to back-end services
• Familiar with optimization techniques (both in file weight and perceived/actual processing speed), debugging techniques, dynamic content retrieval, state management e.g: (Redux), cross-browser support.
• Experience in optimizing the application for performance and scalability using CDN, caching, etc
• Deep experience developing modular, object-oriented JavaScript Strong command of the HTTP protocol and the latest web standards
• Knowledge on Node server, Socket connections and mechanisms to handle real-time async data would be a plus.
• Very Good understanding of Agile/Scrum methodologies
• Very strong full stack experience with familiarity in serving technologies such as HTTP, CDN, proxies and caching
• Working experience with distributed teams and leading them is a plus
• Strong hands-on on writing test cases and documenting UI component.