Technical Support Engineer

at KarmaLife

Technical Support Engineer

KarmaLife

Company

Home

Technical Support Engineer

at KarmaLife

Posted by Shruthi Sriram

2 - 3 yrs

₹6L - ₹10L / yr

Remote only

Skills

Linux/Unix

Amazon Web Services (AWS)

Cloud Computing

Python

Bash

Log analysis

Report Writing

Client Servicing

WHAT WE DO?

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention.

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video

WHAT YOU SHALL DO?

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

Performs diagnostics and maintenance of Applications
Configures and troubleshoots backend Applications
Performs customer request/problem identification and follows defined procedures to resolve correctly.
Does incident tracking and takes necessary action to resolve the issue
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
Managing communication channels, such as e-mail, phone and other support management applications.
Maintaining high customer satisfaction ratings and service level agreements
May complete and resolve non-call customer contact requests received by web or email

WHO WE ARE LOOKING FOR?

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy.

An ideal candidate would have the following qualifications:

Education in an IT background or 2+ years of working experience with Linux/Unix environments.
Knowledge of AWS or other Public Cloud Platform
Scripting with BASH or Python - intermediate level

Log parsing and analysis

Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
Problem articulation: Ability to ask+articulate customer problems & translate a solution.
High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
Team player: Is able to shift between coordination, cooperation and collaboration quickly.

5. Agility: Ability to quickly assess the situation and display a strong bias for action.

Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles

Perks of working at Karmalife:

We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
We take growth & learning seriously, you will have excellent mentors.
Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

WHAT WE DO?

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video

WHAT YOU SHALL DO?

Performs diagnostics and maintenance of Applications
Configures and troubleshoots backend Applications
Performs customer request/problem identification and follows defined procedures to resolve correctly.
Does incident tracking and takes necessary action to resolve the issue
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
Managing communication channels, such as e-mail, phone and other support management applications.
Maintaining high customer satisfaction ratings and service level agreements
May complete and resolve non-call customer contact requests received by web or email

WHO WE ARE LOOKING FOR?

An ideal candidate would have the following qualifications:

Education in an IT background or 2+ years of working experience with Linux/Unix environments.
Knowledge of AWS or other Public Cloud Platform
Scripting with BASH or Python - intermediate level

Log parsing and analysis

Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
Problem articulation: Ability to ask+articulate customer problems & translate a solution.
High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
Team player: Is able to shift between coordination, cooperation and collaboration quickly.

5. Agility: Ability to quickly assess the situation and display a strong bias for action.

Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles

Perks of working at Karmalife:

We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
We take growth & learning seriously, you will have excellent mentors.
Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

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About KarmaLife

Founded :

2019

Type

Size

Stage :

Raised funding

About

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Connect with the team

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• Ability to manage multiple tasks concurrently

• Self-starter; needs little administrative guidance

• Energetic and eager to find solutions to complex problems

• Ability to self-learn new technologies

Preferred Skills and Experience:

• Knowledge and hands-on experience with some of the following:

o Bash scripting o PowerShell o Python o Ansible o Terraform o Kubernetes o Active Directory o DBMS (i.e. SQL Server, Postgres, MySQL, DB2, Oracle) o Jenkins o Git version control o JSON o Azure CLI

o Azure Resource Manager (ARM) templates

• Experience within a DevOps, CICD, and Agile delivery processes • Bachelor’s degree in information technology or equivalent experience

Data Engineer

at Codalyze Technologies

4 recruiters

Posted by Aishwarya Hire

Mumbai

3 - 9 yrs

₹5L - ₹12L / yr

Apache Hive

Hadoop

Scala

Spark

Amazon Web Services (AWS)

+2 more

Job Overview :

Your mission is to help lead team towards creating solutions that improve the way our business is run. Your knowledge of design, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit.

Responsibilities and Duties :

- As a Data Engineer you will be responsible for the development of data pipelines for numerous applications handling all kinds of data like structured, semi-structured &
unstructured. Having big data knowledge specially in Spark & Hive is highly preferred.

- Work in team and provide proactive technical oversight, advice development teams fostering re-use, design for scale, stability, and operational efficiency of data/analytical solutions

Education level :

- Bachelor's degree in Computer Science or equivalent

Experience :

- Minimum 3+ years relevant experience working on production grade projects experience in hands on, end to end software development

- Expertise in application, data and infrastructure architecture disciplines

- Expert designing data integrations using ETL and other data integration patterns

- Advanced knowledge of architecture, design and business processes

Proficiency in :

- Modern programming languages like Java, Python, Scala

- Big Data technologies Hadoop, Spark, HIVE, Kafka

- Writing decently optimized SQL queries

- Orchestration and deployment tools like Airflow & Jenkins for CI/CD (Optional)

- Responsible for design and development of integration solutions with Hadoop/HDFS, Real-Time Systems, Data Warehouses, and Analytics solutions

- Knowledge of system development lifecycle methodologies, such as waterfall and AGILE.

- An understanding of data architecture and modeling practices and concepts including entity-relationship diagrams, normalization, abstraction, denormalization, dimensional
modeling, and Meta data modeling practices.

- Experience generating physical data models and the associated DDL from logical data models.

- Experience developing data models for operational, transactional, and operational reporting, including the development of or interfacing with data analysis, data mapping,
and data rationalization artifacts.

- Experience enforcing data modeling standards and procedures.

- Knowledge of web technologies, application programming languages, OLTP/OLAP technologies, data strategy disciplines, relational databases, data warehouse development and Big Data solutions.

- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Skills :

Must Know :

- Core big-data concepts

- Spark - PySpark/Scala

- Data integration tool like Pentaho, Nifi, SSIS, etc (at least 1)

- Handling of various file formats

- Cloud platform - AWS/Azure/GCP

- Orchestration tool - Airflow