Cutshort logo
KarmaLife logo
Technical Support Engineer
Technical Support Engineer
KarmaLife's logo

Technical Support Engineer

Shruthi Sriram's profile picture
Posted by Shruthi Sriram
2 - 3 yrs
₹6L - ₹10L / yr
Remote only
Skills
Linux/Unix
skill iconAmazon Web Services (AWS)
Cloud Computing
skill iconPython
Bash
Log analysis
Report Writing
Client Servicing

WHAT WE DO?


http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 


To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 


WHAT YOU SHALL DO?

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

  1. Performs diagnostics and maintenance of Applications
  2. Configures and troubleshoots backend Applications
  3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
  4. Does incident tracking and takes necessary action to resolve the issue
  5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
  7. Managing communication channels, such as e-mail, phone and other support management applications.
  8. Maintaining high customer satisfaction ratings and service level agreements
  9. May complete and resolve non-call customer contact requests received by web or email
  10.  

WHO WE ARE LOOKING FOR?

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 


An ideal candidate would have the following qualifications: 


    1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
    2. Knowledge of AWS or other Public Cloud Platform
    3. Scripting with BASH or Python - intermediate level
  • Log parsing and analysis
  1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

  1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
  2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
  3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
  4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.

    5. Agility: Ability to quickly assess the situation and display a strong bias for action.

    Location: Bangalore is preferred
    Bonus: If you have experience working with B2B startups & technical client support roles

Perks of working at Karmalife:

  • We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
  • We take growth & learning seriously, you will have excellent mentors.
  • Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

 

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About KarmaLife

Founded :
2019
Type
Size
Stage :
Raised funding

About

As the largest EWA player in India, we are the pioneers of an ecosystem that can impact millions of lives. Studies by BCG have suggested that in 2020-21, 77 lakh (7.7 million) workers will be engaged in the gig economy and this workforce is expected to expand to 20+ crore (200+ M) workers by 2029-30. Owing to the dependence of Indian business on gig workers, the pressure on this community is very high. Therefore, creating sustainable livelihood opportunities for lower-income workers is essential. A study that we did in 2022, confirms that despite making up 85% of the Indian workforce, gig workers in India have irregular cash flows, and any sudden expenditure can upset their financial stability. We use data points to understand and underwrite gig workers based on their current behaviour and not their financial histories. This also goes well with the company's tech-driven approach instead of a transaction-driven one. As a starting point, we offer Earned Wage Access (EWA) — a financial product that gives people access to a portion of their earnings any time before payday. It focuses on providing a small-ticket credit linked to future earnings. Hence, we are not only helping gig workers with access to financial products more easily but also more responsibly. We work with EWA or earnings -linked credit, and other small-ticket, short-term credit products to resolve the "month end" crisis for the sector. This allows users to flexibly borrow money during medical and other unforeseen emergencies more easily. We are working to build a sustainable future for the gig economy. Recognising the massive potential and pain points of the gig and blue collar economy, we share the enthusiasm of all stakeholders working to help it grow and improve its wellbeing. The employer par also extends services to users through partnerships with employers and aggregators of gig workers with its plug-and-play platform, which integrates with most HR management systems in minimal set up time
Read more

Connect with the team

Profile picture
Shruthi Sriram

Company social profiles

linkedintwitterfacebook

Similar jobs

Craft My Plate
at Craft My Plate
2 candid answers
3 recruiters
Yashwanth Kalimi
Posted by Yashwanth Kalimi
Hyderabad
1 - 3 yrs
₹3L - ₹7L / yr
Video Editing
Motion graphic design
Adobe Premiere Pro
Adobe Creative Suite

Job Title: Video Editor

Location: Hyderabad, Telangana (On-site)

Company: CraftMyPlate


About CraftMyPlate:

CraftMyPlate is India’s first food catering app, designed to make food planning for weddings, parties, and bulk events seamless and stress-free. We connect users with top-tier catering services and deliver creative food experiences at scale.


Role Overview:

We are looking for a skilled Video Editor to join our on-site team in Hyderabad. The ideal candidate will have a strong sense of visual storytelling and be capable of creating compelling video content for marketing, social media, and brand campaigns.


Key Responsibilities:


  • Edit and assemble raw footage into polished videos


  • Design motion graphics and visual effects


  • Collaborate with content and design teams to execute creative briefs


  • Optimize videos for different platforms and formats



Required Skills:


  • Proficiency in Adobe Premiere Pro and Adobe Creative Suite (After Effects, Photoshop, Illustrator)


  • Strong grasp of motion graphics design


  • Proficient in Telugu and English language


Experience: 1+ year in video editing or a related creative role preferred.


How to Apply:

Send your resume/ Portfolio

Read more
Animall
at Animall
1 video
6 recruiters
Saif Naik
Posted by Saif Naik
Bengaluru (Bangalore)
5 - 8 yrs
₹30L - ₹40L / yr
skill iconReact.js
skill iconRedux/Flux
skill iconJavascript
skill iconHTML/CSS
RESTful APIs
+4 more

Who are we?

With millions of transactions each month, Animall is one of the world’s fastest growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!

Till now, Animall has primarily focused on building a peer-to-peer cattle trading platform and the journey of Animall has been very encouraging and promising - we have reached more than 5 million dairy farmers within a short span of 1.5 years. More than 300,000 cattle have been sold through Animall which amounts to 4000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV.

Our dairy farmers have rated us 4.6 out of 5 and 60% of our dairy farmers refer Animall to at least one friend on a monthly basis.

How will you succeed?

  • Passion for building high-impact, well-performing user experiences
  • Independent, proactive, and able to deliver production-ready code with minimal guidance
  • Great communication and collaboration skills working cross-functionally with other engineers, product managers, and designers
  • Mentor and train other team members on design techniques, and coding standards.
  • Live and grow the Animall https://www.notion.so/Our-Culture-2ec96ec0e96b427b9187cc94cdd61b28">Culture

Who are we looking for?


What we offer

  • A fast paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India etc.
  • Very high autonomy; freedom to take risks, to experiment and to fail.You’ll collaborate with product managers and designers, data scientists and algorithm experts, even dairy farmers, to build exciting new features
  • An opportunity to work on something that really matters. Check out the reviews for our app.
  • Very high transparency.
  • We pay top of market with excellent benefits
  • Personal CFO Services with IndMoney.
  • Employee assistance program- Counselling and consultation services for work and home- life topic
  • Group medical insurance family floater for Employee, spouse and kids
     
     
     
Read more
GoProtoz
at GoProtoz
3 recruiters
Kiruthika V
Posted by Kiruthika V
Bengaluru (Bangalore)
5 - 10 yrs
₹3L - ₹10L / yr
Business Development
New business development
Business-to-business sales
Lead Generation
Email Marketing
+5 more

Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople 

Requirements and skills

  • Proven working experience as a business development manager, sales executive or a relevant role
  • Proven sales track record
  • Experience in customer support is a plus
  • Proficiency in MS Office and CRM software (e.g. Salesforce)
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills
  • Ability to build rapport
  • Time management and planning skills


Read more
Myinfraapp
Samyak Jain
Posted by Samyak Jain
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
0 - 0 yrs
₹1L - ₹2L / yr
Business Development
Sales
Field Sales
Communication Skills
Presentation Skills
+1 more

1. Convert leads to business with lead generation, customer interaction, and persuasive skills.

2. Communicate with various target groups, understanding their needs, maintaining relationships

3. Set up and conduct business collaboration meetings with companies and our suppliers.

4. Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.

5. Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.

6. Work with the internal product and management teams to increase sales opportunities for the organization.

7. Onboard new clients on our application.

Read more
Casey Foods
at Casey Foods
7 recruiters
Anindita Parida
Posted by Anindita Parida
Remote only
1 - 5 yrs
₹3L - ₹6L / yr
Communication Skills
Sales and operations planning
  1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

 

  1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

 

  1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

 

daily/weekly basis.

 

  1. To look after smooth functioning and supply chain of the authorized distributor under your

 

periphery.

 

  1. To oversee sales executive schedule and plan them accordingly.

 

  1. To facilitate cross-functional communications among project stakeholders.

 

  1. To actively engage yourself with core marketing policies required for business development.

 

  1. To look after the grievances and claims arising from time to time maintaining proper

 

coordination with the company.

  1. To actively follow other marketing strategies and instructions as and when instructed by the company.
Read more
SilverFox management
at SilverFox management
1 recruiter
Rahul Sharma
Posted by Rahul Sharma
Ahmedabad
2 - 5 yrs
₹2L - ₹8L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
Skills Required : Major Experience In Laravel. Minimum Of 2 Years Of Experience In Laravel.

Job Purpose: We Are Looking For A Laravel Developer Who Is Dedicated To The Craft, Writes Code That Theyare Proud Of And Can Hit The Ground Running. Qualification: Any IT Graduate Responsibilities:
• Write “Clean”, Well-Designed Code.
• Contribute In All Phases Of The Development Lifecycle.
• Develop And Deploy New Features To Facilitate Related Procedures And Tools If Necessary. Skills Required:
• Hands On Experience In Core PHP.
• Good Experience In Laravel Is Must.
• Good Command Over PHP Framework Like Codeigniter Is An Added Advantage.
• Excellent Knowledge Of MySQL.
• Good Knowledge Of Relational Databases, Version Control Tools.
• Should Be Able To Develop Web Services.
• Knowledge Of Object Oriented PHP Programming And MVC Pattern.
• Good Command Over AJAX/JQuery/HTML/CSS
Read more
education asia
at education asia
1 video
1 recruiter
HR Bijeta
Posted by HR Bijeta
Bhubaneswar
0 - 2 yrs
₹1L - ₹1.5L / yr
Telesales
Telecommunications
Sales

We need both Fresher & Experienced candidates to work as "Tele Caller" for our own organization.

Designation- Tele Caller

Profile-

  • Calling prospective students for admission and counseling
  • Coordinating with other departments for institution daily operational need
  • Basic administration job
  • Knowledge of basic computer handling for making MIS
  • Good communication skill and convincing power

Education- Should be a Graduate

Experience- 0 year - 2 year

Skill- Additional skills in the respective position will be an added advantage

Read more
A Product based MNC Company
A Product based MNC Company
Agency job
via Gadiya Infosystems Pvt LTd by Nabila Ibrahim
Remote only
3 - 8 yrs
₹1L - ₹10L / yr
skill iconPHP
MySQL
skill iconLaravel
Zend
skill iconPostgreSQL
+1 more

Job type: Permanent with ACL Digital

Client: Concentrix

Required skills:

  • MySQL, or Postgres
  • Linux systems
  • Agile Methodologies
  • Good communication skills
Read more
BrowserStack
at BrowserStack
1 video
8 recruiters
Aditi Singh
Posted by Aditi Singh
Mumbai
4 - 10 yrs
Best in industry
skill iconAmazon Web Services (AWS)
skill iconJenkins
Computer Networking
Shell Scripting
skill iconPython
What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers! BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites and apps on different operating systems and mobile devices. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel Are you someone who will fulfil the critical role of ensuring that our complex, large-scale systems are healthy, monitored, automated, and designed to scale? Will you ensure working closely with our development teams from the early stages of design, all the way through identifying and resolving production issues? Job Responsibilities: Primary point responsible for the overall health, performance, and capacity of one or more of our Internet-facing services Provide guidance and mentorship to engineers in your and other teams Challenge the team to high standards of technical excellence - strive for ever better automation and engineering tooling Build standard engineering practises of auto-scale, CI/CD, release engineering, HA in all engineering components Co-ordinate with external datacenters and AWS in the event of provisioning, outages or maintenance Acquainted with Rails and deployment tools like Capistrano Assist in the rollout and deployment of new product features and installations, to facilitate rapid iteration and constant growth Be aware of current CVEs, potential attack vectors, and vulnerabilities, and apply patches as soon as possible Handle incident responses, troubleshooting and fixes for various products/services Work closely with development teams to ensure that platforms are designed with scale, operability, and performance in mind Participate in a 24x7 rotation for production issue escalations Evaluate and learn new technologies REQUIREMENTS Good understanding of Unix/Linux Systems 4 to 9 years of relevant experience Bash/Perl/Ruby/Python Basic DNS & Networking, TCP/UDP, IP Routing Good understanding of OpenSSL, HTTP, Nginx, Ansible, Nagios Bring great systems know-how to the team Exhibit a sense of urgency to resolve issues BENEFITS Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks etc.
Read more
LOFT Analytics
at LOFT Analytics
1 recruiter
Anasua Mitra
Posted by Anasua Mitra
Pune
4 - 8 yrs
₹8L - ₹12L / yr
SQL
skill iconJava
skill iconJavascript
skill iconHTML/CSS
Enterprise Resource Planning (ERP)
+1 more
Loft was built to ignite hyper growth. We are the solution for sustainable and scalable growth. Founded in 2009, today, we serve the movers and shakers of the tech ecosystem in over 30 countries in over 20 different languages. Today, our team is driving the evolution of content management, customer experience, media management, and data analytics for our clients that range from 50 person start-ups to 5000+ strong tech giants. With a new strategy team of management consultants in place, we will look at product development and build newer, better processes. We need to leverage the core skills of our current team members and bring on board those restless and of original thinking.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos