

WHAT WE DO?
http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention.
To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&feature=youtu.be">video
WHAT YOU SHALL DO?
We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.
- Performs diagnostics and maintenance of Applications
- Configures and troubleshoots backend Applications
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Does incident tracking and takes necessary action to resolve the issue
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
- Managing communication channels, such as e-mail, phone and other support management applications.
- Maintaining high customer satisfaction ratings and service level agreements
- May complete and resolve non-call customer contact requests received by web or email
WHO WE ARE LOOKING FOR?
We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy.
An ideal candidate would have the following qualifications:
- Education in an IT background or 2+ years of working experience with Linux/Unix environments.
- Knowledge of AWS or other Public Cloud Platform
- Scripting with BASH or Python - intermediate level
- Log parsing and analysis
- Flexibility in using different technologies/platforms
An ideal candidate would have the following skills:
- Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
- Problem articulation: Ability to ask+articulate customer problems & translate a solution.
- High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
- Team player: Is able to shift between coordination, cooperation and collaboration quickly.
5. Agility: Ability to quickly assess the situation and display a strong bias for action.
Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles
Perks of working at Karmalife:
- We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
- We take growth & learning seriously, you will have excellent mentors.
- Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

About KarmaLife
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Who are we?
With millions of transactions each month, Animall is one of the world’s fastest growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!
Till now, Animall has primarily focused on building a peer-to-peer cattle trading platform and the journey of Animall has been very encouraging and promising - we have reached more than 5 million dairy farmers within a short span of 1.5 years. More than 300,000 cattle have been sold through Animall which amounts to 4000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV.
Our dairy farmers have rated us 4.6 out of 5 and 60% of our dairy farmers refer Animall to at least one friend on a monthly basis.
How will you succeed?
- Passion for building high-impact, well-performing user experiences
- Independent, proactive, and able to deliver production-ready code with minimal guidance
- Great communication and collaboration skills working cross-functionally with other engineers, product managers, and designers
- Mentor and train other team members on design techniques, and coding standards.
- Live and grow the Animall https://www.notion.so/Our-Culture-2ec96ec0e96b427b9187cc94cdd61b28">Culture
Who are we looking for?
- Proficient in HTML5, CSS3, and JavaScript with at-least 6 years of hands on experience.
- Familiarity with MVC & MVVM design patterns.
- Experience with modern https://reactjs.org/">React development using https://reactjs.org/docs/hooks-intro.html">Hooks & https://reactjs.org/docs/context.html">Context.
- Familiarity with Typescript and/or ES6 is a must.
- Familiarity with RESTful APIs
What we offer
- A fast paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India etc.
- Very high autonomy; freedom to take risks, to experiment and to fail.You’ll collaborate with product managers and designers, data scientists and algorithm experts, even dairy farmers, to build exciting new features
- An opportunity to work on something that really matters. Check out the reviews for our app.
- Very high transparency.
- We pay top of market with excellent benefits
- Personal CFO Services with IndMoney.
- Employee assistance program- Counselling and consultation services for work and home- life topic
- Group medical insurance family floater for Employee, spouse and kids
Job brief
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
Requirements and skills
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office and CRM software (e.g. Salesforce)
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
1. Convert leads to business with lead generation, customer interaction, and persuasive skills.
2. Communicate with various target groups, understanding their needs, maintaining relationships
3. Set up and conduct business collaboration meetings with companies and our suppliers.
4. Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
5. Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
6. Work with the internal product and management teams to increase sales opportunities for the organization.
7. Onboard new clients on our application.
- Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
- To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.
- To actively engage yourself to collect inventory, stocks and work reports of the distributor in a
daily/weekly basis.
- To look after smooth functioning and supply chain of the authorized distributor under your
periphery.
- To oversee sales executive schedule and plan them accordingly.
- To facilitate cross-functional communications among project stakeholders.
- To actively engage yourself with core marketing policies required for business development.
- To look after the grievances and claims arising from time to time maintaining proper
coordination with the company.
- To actively follow other marketing strategies and instructions as and when instructed by the company.


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