Technical Support Engineer

at KarmaLife

Technical Support Engineer

KarmaLife

Company

Home

Technical Support Engineer

at KarmaLife

Posted by Shruthi Sriram

2 - 3 yrs

₹6L - ₹10L / yr

Remote only

Skills

Linux/Unix

Amazon Web Services (AWS)

Cloud Computing

Python

Bash

Log analysis

Report Writing

Client Servicing

WHAT WE DO?

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention.

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video

WHAT YOU SHALL DO?

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

Performs diagnostics and maintenance of Applications
Configures and troubleshoots backend Applications
Performs customer request/problem identification and follows defined procedures to resolve correctly.
Does incident tracking and takes necessary action to resolve the issue
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
Managing communication channels, such as e-mail, phone and other support management applications.
Maintaining high customer satisfaction ratings and service level agreements
May complete and resolve non-call customer contact requests received by web or email

WHO WE ARE LOOKING FOR?

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy.

An ideal candidate would have the following qualifications:

Education in an IT background or 2+ years of working experience with Linux/Unix environments.
Knowledge of AWS or other Public Cloud Platform
Scripting with BASH or Python - intermediate level

Log parsing and analysis

Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
Problem articulation: Ability to ask+articulate customer problems & translate a solution.
High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
Team player: Is able to shift between coordination, cooperation and collaboration quickly.

5. Agility: Ability to quickly assess the situation and display a strong bias for action.

Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles

Perks of working at Karmalife:

We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
We take growth & learning seriously, you will have excellent mentors.
Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

WHAT WE DO?

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video

WHAT YOU SHALL DO?

Performs diagnostics and maintenance of Applications
Configures and troubleshoots backend Applications
Performs customer request/problem identification and follows defined procedures to resolve correctly.
Does incident tracking and takes necessary action to resolve the issue
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
Managing communication channels, such as e-mail, phone and other support management applications.
Maintaining high customer satisfaction ratings and service level agreements
May complete and resolve non-call customer contact requests received by web or email

WHO WE ARE LOOKING FOR?

An ideal candidate would have the following qualifications:

Education in an IT background or 2+ years of working experience with Linux/Unix environments.
Knowledge of AWS or other Public Cloud Platform
Scripting with BASH or Python - intermediate level

Log parsing and analysis

Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
Problem articulation: Ability to ask+articulate customer problems & translate a solution.
High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
Team player: Is able to shift between coordination, cooperation and collaboration quickly.

5. Agility: Ability to quickly assess the situation and display a strong bias for action.

Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles

Perks of working at Karmalife:

We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
We take growth & learning seriously, you will have excellent mentors.
Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

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About KarmaLife

Founded :

2019

Type

Size

Stage :

Raised funding

About

As the largest EWA player in India, we are the pioneers of an ecosystem that can impact millions of lives. Studies by BCG have suggested that in 2020-21, 77 lakh (7.7 million) workers will be engaged in the gig economy and this workforce is expected to expand to 20+ crore (200+ M) workers by 2029-30. Owing to the dependence of Indian business on gig workers, the pressure on this community is very high. Therefore, creating sustainable livelihood opportunities for lower-income workers is essential. A study that we did in 2022, confirms that despite making up 85% of the Indian workforce, gig workers in India have irregular cash flows, and any sudden expenditure can upset their financial stability. We use data points to understand and underwrite gig workers based on their current behaviour and not their financial histories. This also goes well with the company's tech-driven approach instead of a transaction-driven one. As a starting point, we offer Earned Wage Access (EWA) — a financial product that gives people access to a portion of their earnings any time before payday. It focuses on providing a small-ticket credit linked to future earnings. Hence, we are not only helping gig workers with access to financial products more easily but also more responsibly. We work with EWA or earnings -linked credit, and other small-ticket, short-term credit products to resolve the "month end" crisis for the sector. This allows users to flexibly borrow money during medical and other unforeseen emergencies more easily. We are working to build a sustainable future for the gig economy. Recognising the massive potential and pain points of the gig and blue collar economy, we share the enthusiasm of all stakeholders working to help it grow and improve its wellbeing. The employer par also extends services to users through partnerships with employers and aggregators of gig workers with its plug-and-play platform, which integrates with most HR management systems in minimal set up time

Shruthi Sriram

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