Technical Support Engineer at KarmaLife · Remote only · 2 - 3 years · ₹6L - ₹10L / yr · Raised funding · Remote only · Posted 26 Jul 2022
Amazon Web Services (AWS)
PythonWHAT WE DO?
http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention.
To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video
WHAT YOU SHALL DO?
We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.
- Performs diagnostics and maintenance of Applications
- Configures and troubleshoots backend Applications
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Does incident tracking and takes necessary action to resolve the issue
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
- Managing communication channels, such as e-mail, phone and other support management applications.
- Maintaining high customer satisfaction ratings and service level agreements
- May complete and resolve non-call customer contact requests received by web or email
WHO WE ARE LOOKING FOR?
We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy.
An ideal candidate would have the following qualifications:
- Education in an IT background or 2+ years of working experience with Linux/Unix environments.
- Knowledge of AWS or other Public Cloud Platform
- Scripting with BASH or Python - intermediate level
- Log parsing and analysis
- Flexibility in using different technologies/platforms
An ideal candidate would have the following skills:
- Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
- Problem articulation: Ability to ask+articulate customer problems & translate a solution.
- High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
- Team player: Is able to shift between coordination, cooperation and collaboration quickly.
5. Agility: Ability to quickly assess the situation and display a strong bias for action.
Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles
Perks of working at Karmalife:
- We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
- We take growth & learning seriously, you will have excellent mentors.
- Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.
Shubham Vishwakarma
Full Stack Developer - Averlon
About KarmaLife
About
Connect with the team
Company social profiles
Similar jobs (10)
Job description
Role: Senior Content Editor
Job Type: Full-time
Exp: 4- 6yrs
Location: Ambattur, Chennai
Requirements:
Roles and responsibilities:
- Review and edit articles for grammar, spelling, punctuation, and style.
- Ensure clarity, coherence, and consistency in writing.
- Conduct meticulous final checks to catch any errors, inaccuracies, or formatting issues.
- Collaborate with writers to address feedback and make necessary revisions.
- Uphold and enforce high editorial standards to maintain the publication's credibility.
- Verify the accuracy of information, perform fact-checking, and address any discrepancies.
- Execute the final approval process for articles before publication.
- Utilize content management systems (CMS) to publish and schedule articles and multimedia content.
- Manage tight deadlines and prioritize tasks effectively to meet publishing schedules.
- Stay on top of industry trends, developments, and best practices in the crypto and blockchain space.
- Contribute insights to discussions on improving editorial processes and content quality.
Qualifications:
- Bachelor's degree in Journalism, English, Communications, or a related field.
- Proven experience as an editor in a digital media environment.
- Exceptional command of the English language, with strong writing and editing skills.
- Familiarity with the crypto and blockchain industry is a plus.
- Proficiency in using content management systems (CMS).
Let’s get started on building your path to success!
Laravel
PHPJob Description:
We are looking for an experienced Laravel Developer to join our dynamic team at Hyvikk Solutions. The ideal candidate will have a strong understanding of PHP and the Laravel framework, along with a passion for coding and problem-solving.
Key Responsibilities:
- Develop, test, and maintain robust Laravel-based web applications.
- Collaborate with cross-functional teams to design and implement new features.
- Troubleshoot and debug application issues and performance bottlenecks.
- Write clean, scalable, and well-documented code.
- Integrate APIs and third-party services into web applications.
- Stay up-to-date with the latest Laravel and PHP trends and technologies.
Requirements:
- Experience: Minimum 6+ months of hands-on experience with Laravel development.
- Skills: Strong proficiency in PHP, Laravel, MySQL, HTML, CSS, JavaScript, and REST APIs.
- Knowledge of version control tools like Git is preferred.
- Understanding of MVC architecture and OOP concepts.
- Ability to work in a team environment and meet project deadlines.
- Problem-solving skills and attention to detail.
Education:
Bachelor's degree in Computer Science, IT, or a related field.
Perks and Benefits:
- Flexible working hours.
- Fun Friday activities.
- Friendly work environment.
- 2nd and 4th Saturday holidays.
- Career growth opportunities.
- Strong Angular Developer Profiles
- Mandatory (Experience 1) – Must have 2+ years of experience in frontend development using Angular 8 or above.
- Mandatory (Experience 2) – Must have strong proficiency in JavaScript, TypeScript, HTML5, and CSS3.
- Mandatory (Experience 3) – Must have experience in UI development with Bootstrap and building responsive pages.
Preferred
- Preferred (Company) - Product Companies
- Preferred (Education) – B.E./B.Tech or M.E./M.Tech in Computer Science (or related).
- Preferred (Experience) – Experience with .NET Core for backend integration
iOS App Development
Swift
Objective CiOS Developer responsible for developing app from scratch.
We are looking to recruit a candidate for a role that will require:
- Translate design and wireframes into code
- Design, build, and maintain high performance, reusable, and reliable code
- Identify solutions through research and collaboration that resolves the root of problems as they arise
- Unit testing code
- Experience with cloud message APIs and usage of push notifications
Requirement
∙ 2+ years’ strong development experience in iOS
∙ Experience using RESTful web services within mobile applications
∙ Proficient with Swift and Cocoa Touch
∙ Knowledge of iOS UI/UX standards
∙ Understanding of Apple’s design principles and interface guidelines
∙ Experience with code versioning control, such as bitbucket/git
Education: Engineering
Work experience: 2 years relevant experience
Compensation: Based on Industry StandardsA Business Transformation Organization that partners with businesses to co–create customer-centric hyper-personalized solutions to achieve exponential growth. Invente offers platforms and services that enable businesses to provide human-free customer experience, Business Process Automation.
Location: Hyderabad (WFO)
Budget: Open
Position: Azure Data Engineer
Experience: 5+ years of commercial experience
Responsibilities
● Design and implement Azure data solutions using ADLS Gen 2.0, Azure Data Factory, Synapse, Databricks, SQL, and Power BI
● Build and maintain data pipelines and ETL processes to ensure efficient data ingestion and processing
● Develop and manage data warehouses and data lakes
● Ensure data quality, integrity, and security
● Implement from existing use cases required by the AI and analytics teams.
● Collaborate with other teams to integrate data solutions with other systems and applications
● Stay up-to-date with emerging data technologies and recommend new solutions to improve our data infrastructure
We are looking for a Pre Sales Lead and Representative to join our growing team of 30.
No of Open positions are - 50 Plus
It's a permanent remote opportunity and is a NIGHT SHIFT. 6:30 PM TO 4:30 AM IST
Responsibilities include
1. Lead Generations
2. Scheduling Appointment
3. Qualifying leads
The ideal candidate will be passionate for the “art” of Sales and marketing and will have an abundance of ideas for building efficient strategies. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image.
The goal is to reach out to the market (over phone) and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.
Responsibilities and Duties
Conceive and develop efficient and intuitive marketing strategies
Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
Initiate and control surveys to assess customer requirements and dedication
Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
Monitor progress of campaigns using various metrics and submit reports of performance
Collaborate with managers in preparing budgets and monitoring expenses
Qualifications and Skills
Proven experience as Sales marketing executive or similar role, fresher also apply
Good command on English and Hindi language
Good understanding of market research techniques, data analysis and statistics methods
Thorough knowledge of strategic planning principles and marketing best practices
Proficient in MS Office and marketing software (e.g. CRM)
Familiarity with social media and web analytics (e.g. WebTrends)
Excellent communication and people skills
Strong organizational and time-management abilities
Creativity and commercial awareness
BSc/BA/B.Tech/MBA in sales and marketing, business administration or relevant discipline
Benefits
All the benefits are as per company norms
Company will provide you all relevant facilities to make you comfortable for your job domain
TA/DA as per company norms
Job Type: Full-time
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon