Internal Communications

Strong Business Analyst – HSE (Ports & Terminals) Profiles

Mandatory (Experience 1) – Must have 7+ years of experience as a Business Analyst, with 3+ years within the Ports, Container Terminals, Shipping, or Maritime industry OR with 3+ years in Health, Safety and Environment

Mandatory (Experience 2) – Must have strong domain expertise in Health, Safety & Environment (HSE / QHSE) specifically in Ports and Terminals operations

Mandatory (Experience 3) – Must have hands-on experience with HSE / QHSE software products (implementation, configuration, rollout, or functional ownership) used in Ports or Terminals

Mandatory (Experience 4) – Must have proven experience in requirements gathering, gap analysis, and writing detailed functional specifications / FRDs for enterprise or ERP-style applications

Mandatory (Experience 5) – Must have strong client-facing experience, including stakeholder interactions, UAT coordination, go-live support, and post-implementation functional support

Mandatory (Experience 6) – Must be comfortable with onsite client visits, product delivery, and training end-users on the HSE software product

Mandatory (Skill) – Excellent communication, presentation, and stakeholder management skills with the ability to independently own functional delivery

Mandatory (Note 1) – Technical qualification is not mandatory; strong functional, process, and domain expertise is essential

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

**Gender: Female only**

**UAE (Abroad Job Opening)**

• Greet and assist clients, visitors, and suppliers in a professional manner

• Handle incoming and outgoing phone calls, emails, and messages

• Maintain visitor records and coordinate with departments for appointments

• Manage front office operations — filing, courier handling, and correspondence

• Support the HR and Admin team with documentation and scheduling

• Maintain a clean and organized reception area

• Assist in basic clerical and administrative tasks as required

Detailed JD (Roles and Responsibilities)

Full stack (Backend focused) Ownership. Programing - Python, react (Good to have - C#, Node),Agile .Flexible to learn new things

• Strong development experience in Python in the environment of Unix/Linux/Ubuntu
• Strong practical knowledge of Python and its libraries.
• Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
• Good knowledge of CI/CD and DevOps practices
• Good Experience of Python with Django/ Scrapy/ Flask frameworks.
• Good Experience in Jupyter/ Docker/ Elastic Search, etc.

• Solid understanding of software development principles and best practices.
• Strong analytical thinking and problem-solving skills.
• Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.

• Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
• Preferred if had an OpenEdx platform experience or any LMS platform. 

Who we are looking for :

We are looking for a Software Engineering Manager with experience with back-end and/or front-end (MEAN or MERN Stack) teams.

Role and Responsibilities:

- Strong proficiency in Javascript

- Experience on UI framework (Angular, React) and/or knowledge of Node.js and frameworks available for it such as Express, socket.io etc. depending on your technology stack

- Experience in working with teams to integrate APIs

- Translate designs and wireframes into high-quality code

- Building reusable components and libraries for future use

- Optimize application for optimal performance and scalability

- Proficient understanding of code versioning tools, such as Git

- Good with agile development practices such as continuous integration and deployment

- Implementing automated testing platforms and unit tests

Qualifications:

- Minimum BTech/BE or MCA required

- Experience working in a tech lead.

- Excellent communication and organization skills

Main Purpose of Job:

1. Responsible for Lead Generation and Client Conversion (Closing deals with Pharmacies and Doctors)

2. Working on Client Retention and Marketing Strategies (Onboarding patients by doing promotional activities)

3. Cold calling and Field sales activities.

Key Responsibilities / Accountabilities:

Key Activities - End Results

1. R&D for Lead Generation:

Will ensure lead generation and conversion as well.

2. Competitive Research Analysis:

Research will ensure less error rates and hence more efficiency.

3. Provide Weekly and Monthly reports:

Will show regular growth and advancements.

4. Identify potential market and test them extensively:

Opens new market ways and hence will help in increasing revenue.

5. Collecting and evaluating customer feedback:

Will show customer or client satisfaction.

6. Evaluating customer research, market conditions and competitor data:

Will provide more insights and hence increase productivity.

Competency Profile:

1. Experiences in delivering client focused solutions to customer needs.

2. Ability to work to budgets and deadlines.

3. Highly Energetic

4. Self-discipline & commitment

5. Innovative & Creative

6. Cost Consciousness

7. Efficient in Microsoft office (Excel & PowerPoint)

8. Good reasoning abilities. Sound judgment.

9. A creative approach to problem-solving skill

10. Tactful, mature, flexible.

11. Result oriented

12. Strategic Thinker

13. Build and Maintain strong, long lasting client relationship.

14. Strong verbal and written communication