Journalistic price and market analyst

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Must have 5 to 10 years of experience on building highly scalable web based enterprise applications using Java/J2EE, Javascript

• Must have experience on front end development using javascript, ReactJS

• Architect and co-create, a highly scalable, available, resilient & distributed applications and multi-tenant Platforms
• Highly hands on with coding/designing, troubleshooting, debugging, monitoring, leading and developing a large scale multi-tenant software components on the Platform in Agile based methodology to provide self-service capabilities (MUST HAVE)
• Must have knowledge of Data structures, must have ability to solve data structure programs on platforms like hakerrank, leetcode  (MUST HAVE)
• Proficiency in engineering practices and writing high quality code, with expertise in Java/J2EE.

• Exposure to NOSQL DB and Relational database

• Exposure to RabbitMQ ,Kafka and Redis Cache

• Working in a team environment, contribute significantly to application solution design and to the high-level design of application software.
• Detailed design, code and test of Cloud Platform software. Provide automated test software in conjunction with application software.

Catalyst IQ is hiring for one of the leading Fintech companies in India.

About company: We are India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments,commerce, banking, investments, and financial services. Its investors include Softbank, AntFinancial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.

About the team: Central Design Team

Our Central Design team is responsible for all the Product Design and Research work related to various products. The team mainly looks at the design of the our consumer app and the products in the Merchant Ecosystem comprising of the EDC and POS Devices, the Golden Gate app (the FSE ecosystem), the Unified Merchants Portal (UMP), Net Banking Panel, different deltas and various products are aligned with each of the Deltas.

About the role:

As a product designer, you will be in a fast paced environment, and your day-to-day tasks will consist of engaging with product managers and other stakeholders, to understand the requirements and creating well designed flows, high and low fidelity prototypes,and visual interfaces for a good user experience. You will use your knowledge of design, expertise and skills to design products for these specific responsibilities assigned to you.

Expectations/Requirements:

· Work closely with cross-functional teams to gather and understand business and feature requirements.

· Translate requirements from the PRDs into concepts into wireframes and mock-ups that lead to intuitive user experiences.

· Design and deliver wireframes, user stories, user journeys, and mock-ups optimised for a wide range of devices and interfaces.

· Request and drive user research/usability tests as needed. Collaborate with all stakeholders on high fidelity interactive prototypes, design validation and improvement.

· Work with development team to ensure high quality designs are fully actualised.

· Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and software developers.

· Staying up to date with the latest trends in product design.

· Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

Superpowers/ Skills that will help you succeed in this role

· A degree in design, or equivalent experience in Design. Minimum 8+Yrs of Industry experince.

· Professional experience in User Experiences on web and mobile applications.

· Have worked in a product company ecosystem.

· Deep understanding of design processes and research methodologies.

· Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined design in a short time.

· Proficient with the tools in Design and Prototyping (Figma / Sketch).

· Fast learner and extremely self-motivated to lead. Ability to handle multiple projects in an agile, fast and dynamic environment.

Why join us?

· A collaborative output driven program that brings cohesiveness across businesses through technology

· Improve the average revenue per use by increasing the cross-sell opportunities

· A solid 360 feedback from your peer teams on your support of their goals

· Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Desired Candidate Profile

• CA with more than 8 years of experience in Finance, Accounts, Tax, Budgeting, Liaising, Purchase, Data Analysis and Fund Management
• Demonstrative excellence in conceptualizing and implementing effective management systems to improve financial controls and financial discipline in the organisation
• Expert in analyzing existing systems and procedures, designing internal control systems, facilitating and influencing effective decision-making based on intensive financial analysis of facts and figures
• Excellent in managing the business continuity and disaster recovery plans
• Track record in managing the equity transactions, guiding and advising management on operations, business structuring, financial planning, etc
• Expertise at streamlining processes, identifying unprofitable functions, evaluating control procedures thereby facilitating effective and disciplined performance
• Excellent relationship building and interpersonal skills
• Ability to connect, inspire, influence, confront and challenge people in order to improve process, systems and eventually achieve operational efficiency
• Exceptional interpersonal skills and analytical bent of mind thus being able to comprehend and explain complex financial data easily with a track record of high achievement    

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Research and identify new market opportunities.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Your Day-to-Day Tasks Include: 

Works in requirements like Engineering, Design, Development, and Deployment. All the tasks involves working with Java, SQL Server and Couchbase. 

Build and monitor data pipelines that serve 100+ websites, 150M+ unique impressions daily. Write code that can handle 4x more scale than the given requirement. 

Maintain uptime of multiple distributed web applications. 

Build data pipelines to pull data from upstream partners like Google. 

You Should Have: 

Minimum 3 years of experience with Java. 

Minimum 2 year of experience with any SQL database (MySql, MSSql, Oracle, DB2, Sybase). Minimum 3 years of experience with web development. 

Experience with any NoSql database (MongoDb, Couchbase, CouchDb, DynamoDb). Experience of designing/implementing/maintaining scalable systems. 

Experience with any cloud platform (AWS/Azure/GCP). 

Good To Have: 

Experience with BI and data reporting. 

Experience with Elastic search. 

Understanding of data warehousing. 

Experience in Node.js. 

Job Description

As a Software Engineer at Radixweb, you will write and maintain efficient code by using PHP technology. You will follow the complete software development life cycle and work with other team members on the project modules including software design and development. You 'll be communicating with the client on regular basis for gathering requirements and giving demos

Roles & Responsibilities

• Involve in full lifecycle application development from requirement gathering to deployment.
• Analyzing, coding, and debugging the application with PHP & MySQL.
• Involve in the continuous learning process for the latest technologies
• Work with creative thinking and a result-oriented approach
• Communicate with the client on regular basis to gather the requirements, give a demonstration, and to clarify doubts/queries.

Eligibility

• 2 to 5 Years of working experience in PHP frameworks like Laravel and Codeigniter
• Excellent knowledge of laravel framework and experience building factories/facades/libraries
• Must have good knowledge of deployment and release cycle with PHP technology
• Have an understanding of MySQL Database, OOPS
• knowledge of web technologies including HTML, CSS, JQuery, AJAX.
• Must have experience in Web Service and third party API integration
• Hands-on experience in Linux Environment (LAMP)
• Must have working experience with GIT and SVN.
• Knowledge of JQuery and JavaScript.
• Knowledge of ReactJs, Nodejs would be an advantage.

Company Introduction

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure of our home-grown globally acclaimed PHP-based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.

• Opportunity to work on latest technologies
• Technology and team-based well-managed training & development process
• A strong and committed team of 450+ employee
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainers.