Jr. Accountant

About the Company:

ConveGenius is a leading Conversational AI company that is democratising educational and knowledge services for the mass market. Their knowledge bots have 35M users today. ConveGenius is building an omniverse on Conversational AI for the developer ecosystem to build together. We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure. An eye for detail and being proud of produced code is the must-have attributes for this job.

About the role: 

At ConveGenius, we are committed to creating an inclusive and collaborative work environment that fosters creativity and innovation. Join our AI Team as Senior AI Engineer with the focus on development of cutting-edge technologies, making a real life difference in the lives of millions of users. You will be involved in a wide range of projects, from designing and building AI capabilities for our swiftchat platform, and analysing large conversation datasets. Innovative nature and proactive involvement in the product is taken very seriously at Convegenius, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Responsibilities:

• Develop and implement state-of-the-art NLP, Computer Vision, Speech techniques.
• Collaborate with other AI researchers to develop innovative AI solutions and services to be used to improve our platform capabilities.
• Mentor and lead the experiments with other team members.
• Conduct research and experiments in deep learning, machine learning, and related fields to support the development of AI techniques.

Qualifications:

• Bachelor's or master's degree in Computer Science, Engineering, or a related field with experience in machine learning and data analysis.
• 2-4 years of industry experience in machine learning, with a strong focus on NLP and Computer Vision.
• Hands-on experience of ML model development and deploying.
• Experience working with training and fine-tuning LLM is a plus.
• Experience in audio/speech technologies is a plus.
• Strong programming skills in Python, node.js or other relevant programming languages.
• Familiarity with machine learning libraries, such as TensorFlow, Keras, PyTorch, scikit-learn, Conversational frameworks like Rasa, DialogFlow, Lex, etc.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• Self-starter with the ability to work independently and in a team environment.

Responsibilities:

• Engage directly with customers to design, develop, and deploy AI enterprise applications on the 
• Become an expert in application design and development on the ; lead design and code reviews of end-to-end customer applications
• Perform enhancement, testing, and troubleshooting, of applications with and on behalf of customers
• Continuously identify technical risks and gaps; devise mitigation strategies in anticipation of customer needs
• Write specifications, documentation, and user guides for customer applications

 Required Qualifications:

• Bachelor’s degree in a Science, Technology, Engineering or Math (STEM) field
• 3+ years professional experience in a customer-facing role building enterprise cloud software applications
• Solid understanding of cloud computing concepts
• Solid understanding of databases types and trade-offs
• Demonstrated proficiency in Java and/or similar programming languages
• Working knowledge of Agile software development methodology
• Strong analytical ability and problem-solving techniques
• Strong organizational skills with high attention to detail
• Excellent interpersonal skills with the ability to work effectively in a cross-functional team

 Preferred Qualifications:

• Bachelor’s degree in Computer Science or equivalent field; graduate degree in complimentary STEM or Business field
• Experience building and deploying AI-based enterprise applications
• Solid understanding of common machine learning techniques, applications, and trade-offs
• Demonstrated proficiency in javascript and/or similar programming language
• Domain expertise in one or more of the following industries: Aerospace, Financial Services, Healthcare, Industrial Manufacturing, Oil & Gas, Public Sector, Power & Utilities, Supply Chain, Telecommunications
• Proficiency in time series analysis, data cleansing, and data normalization

We are looking for someone who wants to assume team and project handling responsibilities; someone who is seeking better stability and work-life balance without compromising on growth.

- Minimum 2+ years of hands-on experience in Android & Flutter development.

- Strong in Java Programming and OOPS Concepts.

- Knowledge of problem-solving, multi-threading and complexity analysis.

- Experience with design patterns like MVVM, Provider etc.

- Experience in Android application development experience using Java, Kotlin & Flutter.

- Design and develop Mobile applications using Flutter.

- Must be able to deploy app in Play store & App store.

- Expert in Android User Interface Development and Understanding of best practices for the same.

- Independently drive the development of Android-based applications.

- Ability to work with web services on the Android platform (consuming REST/SOAP APIs) and related underlying technologies (JSON, XML).

- Self-driven and able to work with minimal direction.

- Problem-solving expertise in critical steps.

- Hands-on experience with Android studio & Gradle build system.

- Knowledge of Linux, Git, Relational Databases, XML and JSON is a must.

- Hands-on practice with CI/CD tools

- Memory optimization and Debugging skills.

Requirements:

• Should have work experience in design, development, Code, and Unit Test web and desktop-based applications written in. Net framework starting from 4 x and above.
• Should have a good understanding of web servers such as IIS and Front-end such as HTML's and Razor based engines.
• Strong coding experience and thorough understanding of programming languages such as C#, VB. NET, ASP. Net, ADO. Net, jQuery, JavaScript, Traditional Web Services, WPF, Web API, and other Scripting languages such as pythons.
• Must have exp. into WPF and C#

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Job type: Permanent with ACL Digital

Client: Concentrix

Required skills:

• MySQL, or Postgres
• Linux systems
• Agile Methodologies
• Good communication skills

Essential Duties & Responsibilities

● Design, build and maintain efficient, reusable, and reliable Ruby code
● Contribute to building an agile environment
● Test your code
● Engaged in all aspects of product development and will be working closely with product management, operations, client-engineering and customer success teams
● Working with an exceptional team to help scale a fast-paced business.
● Ability to work independently on challenging compound problems as well as collaborating with other team members to solve major goals
● Present complex ideas and approaches in simple communicable terms across engineering and management levels
● Identify bottlenecks and bugs, and devise solutions to these problems


Required Qualifications 

● Ruby on Rails (6+ years)
● PostgreSQL or MySQL
● JavaScript and AngularJS (or other client-side frameworks like Ember, Backbone, etc)
● Test-driven development with RSpec, Capybara, Jasmine
● Git, Continuous Integration, AWS, etc
● Bonus points for SaaS experience