About TRADEJINI
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Networking Engineer | NOC Team
Job Description:
Summary of Position:-
- They should have hands-on on Technologies – Remote Support
- 24/7 Monitoring of Logs, Alerts, and Dash Boards
- Incident Identification & Recording
- Provide level 1 support to address the incident
- Prioritize and assign tickets to respective teams.
- Follow escalation matrix
Primary Responsibilities:
- Remote Support
- Cisco Router & Switches,
- Networking
- Network Devices.
- Monitoring of Log
- Assign tickets to respective teams.
- Follow the escalation matrix.
Requirements:
- Graduate 12th +3 years polytech Diploma.
- 1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.
- Excellent communication skills (Written & Verbal).
- Team Handling, Report Generation, Presentation skill.
- Flexible to learn and upgrade.
- Languages- Hindi/ English and can understand Gujarati is preferrable.
-Should have a high level of experience in Java.
WORK FROM HOME OPTION IS ALSO AVAILABLE
In this role, you will be responsible for developing and integrating UI
components using React.js, hooks, typescript, ES6 and redux.
Should be good in unit testing library like react testing library/enzyme and jest
Should have in-depth knowledge of JavaScript and OOPs concepts, excellent front-end
coding skills, and a good understanding of the integration of REST services.
Experience/Knowledge with node.js, express.js, mongodb and mongoose will be an added advantage.
Preferably with 3 to 5 year
- BE Computer Science, MCA or equivalent
- Familiarity with Cloud security
- Hands on experience with AWS setup troubleshooting.
- Working knowledge of any messaging system [ Kafka prefer] , application server
client-server architecture , any DB (preferably, MongoDB )
- Good understanding of Protocols: http, https, FTP
- Experience over: Windows & Linux Operating systems [ more than user level] or Mac
- Basic knowledge of automation know-how [ API automation, Selenium Java]
- Test to fail mindset, Solid test strategy experience, well versed with QA processes.
- Hands on experience on Performance test angle.
- Should have worked on defining test cases for enterprise products [ prefer on cloud]
Experience:
- Min 4 year experience
- Not more than 10 year experience.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
- Full time/Direct
Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period
inai is building the future of payments
inai is Segment for payments. We make the lives of digital/online merchants easier
by enabling them to manage their payments’ stack in a low-touch / no-code
fashion. Merchants can now future proof their payment stack and break out of the
consistent trade-off between a great checkout experience and the flexibility
required to maintain the same.
inai was founded by serial entrepreneurs who have decades of experience in
finance and tech. inai has been backed by marquee investors including Kunal
Shah, Razorpay, the first investors in Square/Twitter, and other stellar investors.
Background
Back-end engineers will build the core of inai’s platform which comprises of 3
broad teams:
• Front-end: handle the checkout experience for our merchants and the
dashboard their product teams would be using daily
• Integrations: that handle our integrations with various payment processors,
wallets, BNPLs, analytics providers, fraud and risk providers and accounting
software.
• Platform: The glue that holds it all together. APIs will be the norm, databases
your core, scalability, reliability, and system design your everyday concern.
You will
• Develop APIs to integrate with 3rd party systems — primarily in the payments
domain
• Work closely with our front end and integrations engineering teams and also
with our colleagues across the globe.
• Take ownership for the modules you develop and key technology decisions,
and customer issues.
• Contribute towards documentation (internal and customer-facing), code
reviews, tooling, and processes.
You will have
• 2 to 8 years experience as a full stack engineer. Atleast 1+ years in handling
payments recently.
• Experience in working with 3rd party APIs. You should be able to peruse 3rd
party API documentation and retro-fit the APIs with the platform team.
• Experience writing APIs in Python, relational databases
• Can communicate and interact with a larger team
• Experience in working with multiple payment gateways or integrating them
• Experience with handling payment tokens.
Good-to-have
• Experience with OpenAPI, JSON API specs
Benefits
• Health insurance for you and your loved ones - on us.
• Work-life balance: Our success will not come at the expense of your work-life
balance
• Grow with us: Working in the intersection of fintech and SaaS, you will have
all the opportunities to grow in this thriving sector.
• Work from Home: We will help set up your home in your residence in India.
Inai will continue to operate remotely till the situation returns back to normal.
Roles & Responsibilities:
1- Deliver extraordinary customer experience by technically advising customers on Toprankers products, services and capabilities to best meet the needs of the Customer.
2- Grow and nurture customer relationships on every interaction that results in measurable Customer value and drives Sales, nurturing mid to long term opportunities through regular touchpoints until they are ready for sales engagement.
3- Lead qualification and follow up of inbound leads received through various sources (including the company website, sample system, social media channels, events and other sources).
4- Developing sales opportunities and assists in developing the pipeline for future sales activity through daily interactions.
5- Outbound calling to establish new, high-quality opportunities with prospective customers and contacts.
6- Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, and others as necessary.
7 - Liaise effectively with various internal business partners like Engineering and marketing to resolve Customer inquiries and requests.
8- React positively to changing business conditions by proving to be flexible and adaptable.
Skill & Abilities :
- Customer service experience (Sales and/or Outbound calling experience a plus) with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourcefulness.
- Energized by a desire to help and connect with people.
- Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively.
- Bachelor Degree required (e.g. Engineering/ Business/ Marketing)
- Team player, critical thinker, self-motivated and proactive positive attitude
- Fluent in written and spoken English & Hindi (Spoken)