Thomasmount Consulting

Role Overview

We are looking for an experienced professional to evaluate AI-generated responses for conversational AI agents used in travel-related products. The role focuses on assessing response accuracy, relevance, completeness, and quality to improve AI performance.

Key Responsibilities

• Evaluate AI-generated responses against predefined guidelines and quality standards.
• Perform data annotation, labeling, classification, and quality reviews.
• Identify incorrect, misleading, irrelevant, or incomplete responses and potential AI hallucinations.
• Analyze evaluation data to identify recurring errors, quality gaps, and improvement opportunities.
• Track quality metrics, document findings, and recommend improvements.
• Use Excel/Google Sheets and basic SQL, where applicable, to analyze evaluation data.
• Collaborate with AI and Machine Learning teams to improve conversational AI performance.

Required Skills

• 5–8 years of experience in Data Annotation, AI Evaluation, Content Quality, Search Relevance, or Quality Assurance.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Experience applying evaluation guidelines and quality standards consistently.
• Proficiency in Excel or Google Sheets.
• Good written communication and documentation skills.
• Understanding of quality metrics and data analysis.

Good to Have

• Exposure to Generative AI, LLMs, conversational AI, or AI response evaluation.
• Experience with Human-in-the-Loop (HITL), AI training data validation, or hallucination detection.
• Basic SQL knowledge.
• Experience in travel, hospitality, or search quality evaluation.

Job Description

We are seeking an experienced Senior Salesforce Architect with 8+ years of experience to lead Salesforce architecture, solution design, and enterprise integrations. The ideal candidate will have strong expertise in Sales Cloud, Salesforce CPQ, quote-to-cash processes, and professional services operations.

Key Responsibilities

• Own Salesforce solution architecture, scalability, security, and platform governance.
• Lead solution design across Sales Cloud, Certinia PSA, and quote-to-cash processes.
• Architect integrations with NetSuite, MuleSoft, Workday, and other enterprise platforms.
• Define data models, integration patterns, automation, and technical best practices.
• Provide technical leadership to developers, administrators, and integration teams.
• Collaborate with business stakeholders to translate requirements into scalable solutions.

Required Skills

• 8+ years of Salesforce experience, including architecture responsibilities.
• Experience with large-scale Salesforce implementations.
• Strong expertise in Sales Cloud, Salesforce CPQ, and quote-to-cash.
• Hands-on knowledge of Apex, SOQL, Flow, LWC, Salesforce APIs, and Platform Events.
• Strong understanding of enterprise integrations, middleware, data architecture, and security.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with Certinia PSA (FinancialForce).
• Familiarity with NetSuite, MuleSoft, and Workday.
• Experience in professional services or consulting environments.
• Salesforce Architect certifications.

Job Summary

We are looking for an experienced Server Engineer with hands-on expertise in Linux, Bash scripting, networking, and enterprise server hardware. The candidate should have experience with server management platforms, monitoring protocols, and basic storage and virtualization technologies.

Mandatory Skills

• Hands-on experience with Linux and Bash scripting.
• Experience with enterprise server hardware and management platforms such as Lenovo XClarity/LXCA, HPE OneView/iLO, Dell OpenManage Enterprise, or Cisco UCS Manager.
• Scripting skills in Bash, PowerShell, or similar tools.
• Server monitoring experience with SNMP, IPMI, Redfish API, or CIM.
• Networking fundamentals, including TCP/IP, switching, routing, and monitoring.
• Storage fundamentals, including FC/FCoE, iSCSI, DAS, and storage drives.
• Knowledge of virtualization fundamentals.

Job Title: Xclarity Administrator Level 2 Product Field Engineer

Designation: Senior Software Engineer - Systems

Location: Bangalore

Experience: 4-8years

Job Summary:

The Xclarity Administrator (LXCA) is a centralized resource-management solution designed to simplify infrastructure management, enhance response times, and improve the availability of server systems and solutions. This role requires an experienced engineer to support Level 2 service cases related to LXCA. The primary responsibilities include managing customer case workloads and regularly reporting critical cases to team leads and upper management.

Responsibilities:

• Provide technical expertise to field teams for problem determination and isolation, and develop action plans to resolve client issues.
• Act as a technical interface between Level 1 Support and LXCA Development teams (Level 3 Development and LXCA Software Development).
• Develop and contribute to internal and external knowledge base articles.
• Support the product lifecycle from pre-product introduction to end-of-life, participating in pre-product activities and taking technical positions for defect deferrals when necessary.
• Collaborate with Software Development during the design phase to ensure product support, quality control, and client care are incorporated.
• Interface with client teams and customers to explain technical solutions and maintain high levels of customer satisfaction.
• Participate in regular case review meetings to discuss ongoing issues and solutions.
• Work collaboratively with virtual teams and management to ensure effective communication and problem resolution.

Mandatory Skills:

• Strong software skills in Unix Shell Scripts, Database Administration - Database Admin, T-SQL, and Operating Systems.
• Proficiency in MS Office, Power Shell, and POSTMAN.
• Experience with x86 server hardware, including SNMP, IPMI, Redfish API, and CIM.
• Networking knowledge, including TCP, SSL, HTTP, and SSH.
• Excellent spoken and written English communication skills.

Preferred Skills:

• Experience in product engineering support, IT departments, server services, or customer service.
• Familiarity with Xclarity Administrator and related infrastructure management tools.
• Ability to develop and maintain technical documentation and knowledge base articles.

Qualifications:

Bachelor's Degree in Engineering or Software is required.

Job Summary

We are looking for a junior Full-Stack Developer with hands-on experience in React.js and SharePoint development to build and maintain web applications and business solutions.

Key Responsibilities

• Develop responsive web applications using React.js, JavaScript, HTML5 and CSS3.
• Work with SharePoint Online and SharePoint Framework (SPFx).
• Build and customize SharePoint web parts and extensions.
• Integrate React applications with SharePoint and Microsoft 365 services.
• Work with REST APIs and troubleshoot application issues.
• Collaborate with team members on development, testing and deployment.

Mandatory Skills

• React.js
• SharePoint Online
• SharePoint Framework (SPFx)
• JavaScript, HTML5 and CSS3
• REST API integration
• 1–2 years of relevant development experience

Preferred Skills

• TypeScript
• PnP JS
• Microsoft Graph API
• Power Automate
• Git and Agile methodology

Eligibility: Candidates currently based in Kerala only. Candidates must have relevant hands-on React and SharePoint/SPFx development experience.

Job Description: AMOS Business Analyst

Job Title: AMOS Business Analyst

Location: Kochi

Work Mode: Work from Office (WFO)

Employment Type: Full-time

Experience: 8–10+ years preferred, with a minimum of 4 years of relevant Business Analyst experience

Job Summary

We are looking for an experienced Business Analyst to support the migration of legacy billing and invoicing systems, including GMAX/AGM, to the AMOS platform across multiple international markets.

The role involves analyzing business requirements related to billing, invoicing, card-payment processing, tax compliance, and financial data mapping. The candidate will work closely with business stakeholders, development teams, QA, and external vendors to ensure accurate requirements, smooth migration, and successful production cutovers.

Key Responsibilities

• Analyze business requirements related to billing, invoicing, payment processing, and financial systems across multiple markets.
• Support migration activities from legacy platforms such as GMAX/AGM to AMOS.
• Work with Global Distribution Systems (GDS), including Amadeus, Sabre, and Galileo.
• Analyze and validate card-payment feeds, transaction data, MI reference fields, and reconciliation requirements.
• Investigate billing discrepancies, payment failures, tax-validation issues, disputes, and financial exceptions.
• Support migration planning, cutover readiness, go-live activities, and post-migration issue resolution.
• Coordinate with business teams, developers, QA teams, external vendors, and global stakeholders.
• Prepare Business Requirement Documents (BRDs), functional specifications, process flows, and status reports.
• Manage requirements, user stories, defects, and change requests using JIRA.
• Perform data analysis and reconciliation using Excel, including pivot tables and large datasets.
• Track project dependencies, risks, defects, and migration progress, providing regular updates to stakeholders.

Mandatory Skills

• Minimum 4 years of relevant Business Analyst experience in billing, invoicing, financial systems, payments, or travel technology.
• Strong understanding of billing processes, card-payment processing, financial reconciliation, and invoicing.
• Experience in requirements gathering, documentation, stakeholder management, and defect tracking.
• Proficiency in Microsoft Excel, including pivot tables, data validation, and reconciliation.
• Experience with JIRA or similar project and defect management tools.
• Excellent analytical, problem-solving, and communication skills.
• Ability to coordinate effectively with cross-functional and geographically distributed teams.

Preferred Skills

• Hands-on experience with AMOS, GMAX, AGM, Suntec, NFP, or similar billing platforms.
• Experience with GDS platforms such as Amadeus, Sabre, or Galileo.
• Knowledge of card-payment feeds, Amex TADC specifications, and payment reference-field mapping.
• Exposure to VAT, tax compliance, card disputes, authorization failures, and transaction reconciliation.
• Experience supporting legacy-system migration, production cutovers, and international implementations.
• Familiarity with travel-industry billing, rail and hotel billback processes, and external data integrations.

Ideal Candidate Profile

The ideal candidate will have strong Business Analysis experience in travel technology, financial systems, or billing platforms, with the ability to translate complex business requirements into clear functional specifications. Candidates with direct AMOS or GMAX/AGM migration experience will be given preference.

Interested candidates can share their updated resume along with current CTC, expected CTC, notice period, and current location.

Job Description: AS400 Business Analyst

Job Title: Business Analyst – AS400 / GDS

Experience: As per business requirements

Location: Kochi, Kerala

Work Mode: Work from Office

Job Summary

We are looking for a detail-oriented Business Analyst with hands-on knowledge of GDS platforms, preferably Amadeus, and familiarity with travel-related applications and business processes. The ideal candidate should have strong analytical and problem-solving skills, experience in requirements documentation, defect tracking, and cross-functional collaboration, along with a basic understanding of AS400 systems.

Key Responsibilities

• Gather, analyze, and document business requirements, functional specifications, and process workflows.
• Work with GDS platforms, preferably Amadeus, and understand profile management, mid-office, and back-office processes.
• Analyze business requirements related to web-based and desktop applications.
• Collaborate with business stakeholders, technical teams, and global teams to clarify requirements and resolve issues.
• Prepare clear and concise documentation, reports, presentations, and process documents.
• Track defects, coordinate issue resolution, and monitor the bug lifecycle using JIRA.
• Participate in Agile/Scrum ceremonies, sprint planning, and requirement discussions.
• Identify process gaps and recommend improvements to enhance business efficiency.
• Support testing activities, requirement validation, and user acceptance testing (UAT), as required.
• Coordinate multiple priorities and ensure timely completion of assigned deliverables.

Required Skills

• Hands-on knowledge of at least one GDS platform, preferably Amadeus.
• Familiarity with profile management, mid-office, and back-office operations.
• Understanding of web-based and desktop applications.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to create business requirements documents, functional documentation, and reports.
• Ability to collaborate effectively with stakeholders and geographically distributed teams.

Core Competencies

• Basic knowledge of AS400 systems.
• Awareness of AWS technologies and database concepts.
• Understanding of Agile/Scrum and Waterfall methodologies.
• Defect tracking and bug lifecycle management.
• Process analysis and continuous improvement.
• Stakeholder management, teamwork, and reporting.

Tools & Technologies

• JIRA
• Confluence
• Microsoft SharePoint
• Microsoft Office Suite, including Excel, Word, and PowerPoint

Preferred Candidate Profile

A candidate with GDS experience, strong business analysis and documentation skills, and familiarity with airline or travel operations would be preferred. Basic AS400 knowledge and exposure to AWS and databases would be an added advantage.

Job Summary

We are looking for a QA Automation Engineer with strong experience in performance testing using JMeter, Groovy, and Java, along with knowledge of automation frameworks and API testing.

Mandatory Skills

• Hands-on experience with Apache JMeter, Groovy, and Java for performance and load testing.
• Experience in API, integration, and end-to-end testing.
• Knowledge of automation framework design and debugging.
• Experience with AWS, CI/CD pipelines, and test reliability.
• Strong analytical, reasoning, and problem-solving skills.

Preferred Skills

• Experience with Go (Golang) programming and Ginkgo testing framework.
• Experience testing cloud-hosted applications and troubleshooting using logs and monitoring.

QA Project Manager

Location: Kochi, Kerala

Experience: 10–18 Years

Work Mode: Work from Office

Kerala based candidates preferrred

Role Overview

We are looking for an experienced QA Project Manager with 10–18 years of experience in software testing and quality assurance, including strong experience in project management within the QA domain.

The ideal candidate should have a strong QA/testing foundation combined with the ability to independently manage QA projects, delivery, resources, timelines, risks, stakeholders and releases.

This is not a pure QA/Test Lead position. The role requires proven experience in managing QA projects and driving end-to-end QA delivery.

Key Responsibilities

• Own and manage end-to-end QA projects from planning through release and closure.
• Define and execute QA project plans, schedules, milestones and delivery timelines.
• Manage QA resources, allocation, utilization and project priorities.
• Prepare project estimates, effort plans and resource requirements.
• Lead QA teams across multiple projects/workstreams.
• Monitor project progress, deliverables, dependencies, risks and issues.
• Drive SIT, UAT, regression, integration, system and release testing activities.
• Coordinate with Development, Business Analysis, Product, Business and other cross-functional teams.
• Manage client and stakeholder communication and provide regular project status updates.
• Own RAID management, risk mitigation and issue resolution.
• Track testing metrics, quality KPIs and project performance.
• Manage defect lifecycle and ensure timely resolution of critical issues.
• Coordinate with vendors and third-party teams where required.
• Ensure QA deliverables are completed within agreed timelines and quality standards.
• Support release planning, production readiness, go-live and post-release activities.
• Identify process improvements and drive QA best practices across projects.
• Provide leadership, mentoring and direction to QA team members.

Required Skills & Experience

• 10–18 years of overall IT experience, with significant experience in QA/Software Testing.
• Proven experience in QA Project Management / Project Management within the QA domain.
• Strong understanding of STLC, SDLC, Agile/Scrum and Waterfall methodologies.
• Experience managing QA teams and multiple workstreams.
• Strong experience in project planning, estimation, scheduling and resource management.
• Experience in stakeholder/client management.
• Strong experience in risk, issue, dependency and escalation management.
• Experience managing SIT, UAT, regression, integration and release activities.
• Strong reporting and project governance experience.
• Experience with tools such as JIRA, Azure DevOps, HP ALM, TestRail or similar.
• Strong communication, leadership and decision-making skills.

Preferred

• Experience managing enterprise QA projects.
• Experience working with distributed/onshore-offshore teams.
• Experience across banking, insurance, payments, retail, logistics or other enterprise domains.
• QA/Test management certifications such as ISTQB, CSM, PMP or equivalent are an advantage.

Immediate Hiring | QA Automation Engineer

📍 Location: Bangalore

💼Experience: 5 Years

We are looking for a strong QA Automation Engineer with hands-on experience in Groovy, Java and JMeter, along with a solid understanding of automation framework design, API testing and cloud-based applications.

Key Skills Required

• QA Automation & Framework Design

• Groovy + Java for automation testing

• JMeter – Performance Testing

• Go / Golang, Ginkgo – preferred

• API Integration Testing

• AWS – practical experience

• CI/CD amp; Test Automation Pipelines

• Debugging, failure investigation, flaky test analysis

• Strong aptitude, reasoning and problem-solving skills

What We’re Looking For

✔ Ability to design and maintain reusable automation frameworks

✔ Strong understanding of API, integration and end-to-end testing

✔ Experience designing performance workloads and analyzing JMeter results

✔ Ability to troubleshoot using AWS logs and monitoring

✔ Good understanding of test reliability and CI/CD environments

✔ Someone who can independently identify edge cases and investigate failures