maple green services

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of Osfin's solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of Osfin's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging Osfin's platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of Osfin's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

About Performio

Headquartered in Irvine, California, and with offices in San Francisco and Melbourne, Performio continues to offer sales performance management software for businesses looking to automate their sales compensation calculations and provide increased transparency to their sales reps.

Used by large global enterprises such as Veeva, GrubHub, Johnson & Johnson, and Vodafone - as well as growing mid-market companies - Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications.

What’s the opportunity?

As Staff Engineer, you will play a leading role in turning our product vision into reality, while working with other senior Product Engineering staff to design and develop our systems. 

You’ll join an enthusiastic and experienced Product Engineering team in our Bangalore office, with plenty of flexibility to work from home as required. When you join our team, you’ll be the development lead for India, which currently consists of one team with expectations to expand. 

This isn’t your average Lead Engineer role; expect to be heavily involved in product discovery as the Engineering voice alongside your peers in Product and Design. You’ll be engaged in forward planning while also coaching and pairing with your team to execute on product requirements. You’ll also take a seat on our Technology Council to establish contemporary systems architectures that are highly scalable, durable, and based on current best practices.

Our product is written mainly in Java, Spring and ReactJS, and runs on AWS across multiple regions. We use tools like GitHub, Docker and Buildkite and deploy our systems and monitor our technology using CloudWatch, OpsGenie and Open Telemetry while embracing AI tooling to deliver with efficiency. We’re looking for someone to help us evolve how our systems hang together while we grow our team and capability.

What will U be doing?

Creating change in a complex system. The technical lead for a team, making well-considered decisions around patterns, principals, frameworks, languages and tools, thinking through and mitigating for potential cascading impacts of those changes.

Acting as a trusted advisor. Partner with PMs, engineers and customer-facing teams to negotiate appropriate product architectures with consideration for user needs, business goals and technology constraints.

Designing and developing well-architected systems. Understand and contribute to our product source code and cloud infrastructure.

Designing holistically, delivering iteratively. Break down system-wide architecture recommendations into small, intelligently planned increments for delivery. 

Advocate for technology needs. Translate technology risk into opportunity during product and technology roadmap discussions and advise on the required 

 areas of focus.

Coach and mentor. Thoughtfully lead the team around you and assist with career development of less experienced staff on our teams.

 What we’re looking for

• Demonstrated experience as a lead or staff engineer, with at least 10 years experience in technology roles
• Experience working on technical leadership teams involved in roadmap planning, hiring and staff capacity planning
• You’re opinionated on what “great code” looks like and you’re passionate about code quality
• Experience working on complex systems and cloud architectures
• Excellent understanding of the Java programming language, frameworks such as Spring & SpringBoot and frontend technologies like React.
• Excellent understanding of data structures and database design
• Excellent knowledge of AWS services, design patterns and practices
• Highly effective at communicating, and comfortable whiteboarding architecture ideas with teams of engineers, product managers, and business analysts
• Desire to challenge the status quo and maturity to know when to compromise
• Respect for and ability to collaborate and influence team members from all disciplines and at all levels throughout the business

About SmartQ

A leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.  

Roles and Responsibility:

1. Lead product design strategy

Set the vision for all the products (India Region) and develop Product strategy in collaboration with Director of Design, Product director and Engineering head

Create innovative designs which effectively respond to briefs and solve for the challenge presented. (Deliverables include—but not limited to—high-level and/or detailed user flows, wireframes, and mock-ups to effectively communicate design ideas).

2. Enable growth in Collaboration with Key Stakeholders

• Collaborate with multiple stakeholders to understand the current product suite and leverage the research to build the effective product suite.
• Communicate design intent to cross teams and stakeholders with clear rationalization and justification for design work prioritising advocacy for users' needs.
• Actively work with product trio foster with a data-driven, strategic design approach to achieve product goals in a timely manner.
• Derive key metrics and performance indicators and measure, track and continuously optimise to achieve the overarching goal.
• Partner with product managers, engineers, marketing team, and designers to oversee the user experience of a product from conception until launch and sustenance.

3. Lead & mentor the team

• Guide the team of Product Designers to conceptualize/ Design flows and experiences that are incredibly simple to use but elegant and Impactful to experience.
• Sparks thoughts/ innovative ideas in the team and bring the best of the teammates by nurturing, mentoring, and leading them in the right path
• Work closely with operations and business teams to better understand the business and ground reality through users' point of view, and with marketing, tech operations teams to launch products that communicate effectively.
• Practice design thinking process throughout the product life cycle and guide the team with focus on fundamentals of the design thinking process and deliver best products to the world
• We are looking for a person who has been there and done that; someone who has built products from scratch and scaled it across multiple platforms (Android, iOS), devices (Large form factors), countries and cultures
• Experience designing enterprise products for 8-10 years preferably in F&B (Food & Beverage) industry/ B2B (Business 2 Business) service industry. Should have bachelor's degree in design (e.g., interaction, graphic, visual communications, product or relevant), or equivalent practical experience.

Qualifications:

• Extensive experience in visual design, Interaction design, in-depth understanding of designing, wire-framing, prototyping tools to demonstrate how a particular flow or interaction will work.
• Evidence of strategic product thinking with the ability to develop product goals, identify opportunities, and make decisions based on the impact to people and the company
• Experience in building relationships with outstanding written and verbal communications skills and the ability to influence both internally and externally.

What is in it for you?

Ability to perform in a truly flexible environment: the agility of a start-up and the Stability of an MNC.

Good career growth with a high impact Job. Your designed Product will be implemented across India and will become reference for 13 other countries where other SmartQ products are implemented.

The Opportunity:

Working within the Professional Services team as Senior Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.

About Performio:

We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.

Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.

But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.

What will you be doing:

• ● Effectively organize, lead and facilitate discussions with Customers and internal Stakeholders
• ● Elicit detailed requirements from Customers around their sales comp plans, data, and processes
• ● Deliver thorough, well-documented, detailed system design that ties back to Customer specific requirements
• ● Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
• ● Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
• ● Evaluate discrepancies in data and accurately identify root causes for any errors
• ● Lead the Customer Testing Support & System Handover activities, working closely with Customer Admins
• ● Train & support Customer Admins on the Performio product and the Customer’s specific implementation
• ● Be actively involved and support Customers through the system go-live process
• ● Support existing Customers by investigating and resolving issues
• ● Provide detailed and accurate estimates for potential Customer Projects & Change
• Requests
• ● Participate in activities, and provide feedback on internal processes and the standard
• solution
• ● Document best practices, define/develop reusable components; and advocate
• leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to
• Value for Customers
• ● Participate in activities, and provide Customer focused feedback on improving and
• stabilizing the product
• ● Track work on projects using our PS automation software
• What we’re looking for:
• ● 5+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc.
• ● Proficient in working with large datasets using Excel, Relational Database Tables, SQL, ETL or similar type of tools
• ● Good understanding of Incentive Compensation Management concepts
• ● Willing to take on ambiguous & complex challenges and solve them
• ● Loves and is good at multitasking and juggling multiple workstreams
• ● Effective and confident in communication - ability to interface with senior employees at
• our Customers
• ● Ability to lead projects / initiatives, coach & guide junior consultants to help them be
• successful in their roles
• ● Highly detail oriented - takes great notes, can document complex solutions in detail
• ● Some understanding of accounting, finance, and/or sales comp concepts
• ● Positive Attitude - optimistic, cares deeply about Company and Customers
• ● High Emotional IQ - shows empathy, listens when appropriate, creates healthy
• conversation, dynamic, humble / no ego
• ● Resourceful - has a "I'll figure it out" attitude if something they need doesn't exist
• ● Smart and curious to learn
• ● Programming experience using Python will be a plus
• Why us:
• We’re fast-growing, but still small enough for everyone to make a big impact (and have face time with the CEO). We have genuine care for our customers and the passion to transform our product into one where experience and ease of use is a true differentiator. Led by a

strong set of company values, we play to win and are incentivized to do so through our employee equity plan.

We’ve adapted well to the work from home lifestyle, and take advantage of flexible working arrangements.

Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!

• ● Play to win - we focus on results, have a bias to action and finish what we start
• ● Paint a clear picture - we’re clear, concise and communicate appropriately
• ● Be curious - we surface alternative solutions and consistently expand our knowledge
• ● Work as one - we all pitch in but also hold each other to account
• ● Do the right thing - we put what’s right for our customers over our own ego