MIC Global
https://micglobal.comAbout
MIC Global is a full-stack digital micro-insurance company on a mission to protect individuals from short-term income loss, anywhere in the world. We focus on embedded parametric micro-insurance solutions designed for micro-entrepreneurs, gig workers, and everyday earners whose financial stability can be disrupted by unexpected events. Our approach delivers simple, relevant, and instant protection—helping people stay on their feet when life takes money out of their pocket.
Through our MiIncome digital reinsurance platform, we partner with platform companies, insurers, and brokers to embed tailored insurance products directly into the ecosystems where people live and work. Backed by underwriting capacity from Lloyd’s Syndicate 5183 and MIC Re in Anguilla, we enable global partners to launch scalable micro-insurance programs that address real, underserved needs. MIC Global is redefining insurance by making it accessible, embedded, and truly fit for the modern workforce.
Candid answers by the company
MIC Global provides embedded micro-insurance that instantly supports people when unexpected events cause short-term income loss.
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Jobs at MIC Global
MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more - backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.
We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.
Role Overview
As Lead – Product Support & IT Infrastructure, you will oversee the technology backbone that supports MIC Global’s products, data operations, and global business continuity. You will manage all aspects of IT infrastructure, system uptime, cybersecurity, and support operations ensuring that MIC’s platforms remain reliable, secure, and scalable.
This is a pivotal, hands-on leadership role, blending strategic oversight with operational execution. The ideal candidate combines strong technical expertise with a proactive, service-oriented mindset to support both internal teams and external partners.
Key Responsibilities
Infrastructure & Operations
- Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
- Ensure system reliability, uptime, and performance across global deployments.
- Align IT operations with Agile development cycles and product release plans.
- Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
- Drive continuous improvement in monitoring, alerting, and automation processes.
- Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
- Manage vendor relationships, IT budgets, and monthly cost reporting.
Security & Compliance
- Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
- Monitor, respond to, and mitigate security incidents in a timely manner.
- Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
- Prepare regular reports on security incidents, IT costs, and system performance for review with the Head of Technology.
Team & Process Management
- Deliver exceptional customer service by ensuring internal and external technology users are supported effectively.
- Implement strategies to ensure business continuity during absences — including defined backup responsibilities and robust process documentation.
- Promote knowledge sharing and operational excellence across Product Support and IT teams.
- Build and maintain a culture of accountability, responsiveness, and cross-team collaboration.
Required Qualifications
- Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
- Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
- 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
- Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
- Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
- Hands-on experience with security frameworks, incident response, and business continuity planning.
- Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
- Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
Benefits
- 33 days of paid holiday
- Competitive compensation well above market average
- Work in a high-growth, high-impact environment with passionate, talented peers
- Clear path for personal growth and leadership development.
Python
Data AnalyticsAbout Us
MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more — backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.
We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.
About the Team
As a Lead Data Specialist at MIC Global, you will play a key role in transforming data into actionable insights that inform strategic and operational decisions. You will work closely with Product, Engineering, and Business teams to analyze trends, build dashboards, and ensure that data pipelines and reporting structures are accurate, automated, and scalable.
This is a hands-on, analytical, and technically focused role ideal for someone experienced in data analytics and engineering practices. You will use SQL, Python, and modern BI tools to interpret large datasets, support pricing models, and help shape the data-driven culture across MIC Global
Key Roles and Responsibilities
Data Analytics & Insights
- Analyze complex datasets to identify trends, patterns, and insights that support business and product decisions.
- Partner with Product, Operations, and Finance teams to generate actionable intelligence on customer behavior, product performance, and risk modeling.
- Contribute to the development of pricing models, ensuring accuracy and commercial relevance.
- Deliver clear, concise data stories and visualizations that drive executive and operational understanding.
- Develop analytical toolkits for underwriting, pricing and claims
Data Engineering & Pipeline Management
- Design, implement, and maintain reliable data pipelines and ETL workflows.
- Write clean, efficient scripts in Python for data cleaning, transformation, and automation.
- Ensure data quality, integrity, and accessibility across multiple systems and environments.
- Work with Azure data services to store, process, and manage large datasets efficiently.
Business Intelligence & Reporting
- Develop, maintain, and optimize dashboards and reports using Power BI (or similar tools).
- Automate data refreshes and streamline reporting processes for cross-functional teams.
- Track and communicate key business metrics, providing proactive recommendations.
Collaboration & Innovation
- Collaborate with engineers, product managers, and business leads to align analytical outputs with company goals.
- Support the adoption of modern data tools and agentic AI frameworks to improve insight generation and automation.
- Continuously identify opportunities to enhance data-driven decision-making across the organization.
Ideal Candidate Profile
- 10+ years of relevant experience in data analysis or business intelligence, ideally
- within product-based SaaS, fintech, or insurance environments.
- Proven expertise in SQL for data querying, manipulation, and optimization.
- Hands-on experience with Python for data analytics, automation, and scripting.
- Strong proficiency in Power BI, Tableau, or equivalent BI tools.
- Experience working in Azure or other cloud-based data ecosystems.
- Solid understanding of data modeling, ETL processes, and data governance.
- Ability to translate business questions into technical analysis and communicate findings effectively.
Preferred Attributes
- Experience in insurance or fintech environments, especially operations, and claims analytics.
- Exposure to agentic AI and modern data stack tools (e.g., dbt, Snowflake, Databricks).
- Strong attention to detail, analytical curiosity, and business acumen.
- Collaborative mindset with a passion for driving measurable impact through data.
Benefits
- 33 days of paid holiday
- Competitive compensation well above market average
- Work in a high-growth, high-impact environment with passionate, talented peers
- Clear path for personal growth and leadership development
PythonAbout Us
MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more — backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.
We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.
About the Team
We're seeking a mid-level Data Engineer with strong DBA experience to join our insurtech data analytics team. This role focuses on supporting various teams including infrastructure, reporting, and analytics. You'll be responsible for SQL performance optimization, building data pipelines, implementing data quality checks, and helping teams with database-related challenges. You'll work closely with the infrastructure team on production support, assist the reporting team with complex queries, and support the analytics team in building visualizations and dashboards.
Key Roles and Responsibilities
Database Administration & Optimization
- Support infrastructure team with production database issues and troubleshooting
- Debug and resolve SQL performance issues, identify bottlenecks, and optimize queries
- Optimize stored procedures, functions, and views for better performance
- Perform query tuning, index optimization, and execution plan analysis
- Design and develop complex stored procedures, functions, and views
- Support the reporting team with complex SQL queries and database design
Data Engineering & Pipelines
- Design and build ETL/ELT pipelines using Azure Data Factory and Python
- Implement data quality checks and validation rules before data enters pipelines
- Develop data integration solutions to connect various data sources and systems
- Create automated data validation, quality monitoring, and alerting mechanisms
- Develop Python scripts for data processing, transformation, and automation
- Build and maintain data models to support reporting and analytics requirements
Support & Collaboration
- Help data analytics team build visualizations and dashboards by providing data models and queries
- Support reporting team with data extraction, transformation, and complex reporting queries
- Collaborate with development teams to support application database requirements
- Provide technical guidance and best practices for database design and query optimization
Azure & Cloud
- Work with Azure services including Azure SQL Database, Azure Data Factory, Azure Storage, Azure Functions, and Azure ML
- Implement cloud-based data solutions following Azure best practices
- Support cloud database migrations and optimizations
- Work with Agentic AI concepts and tools to build intelligent data solutions
Ideal Candidate Profile
Essential
- 5-8 years of experience in data engineering and database administration
- Strong expertise in MS SQL Server (2016+) administration and development
- Proficient in writing complex SQL queries, stored procedures, functions, and views
- Hands-on experience with Microsoft Azure services (Azure SQL Database, Azure Data Factory, Azure Storage)
- Strong Python scripting skills for data processing and automation
- Experience with ETL/ELT design and implementation
- Knowledge of database performance tuning, query optimization, and indexing strategies
- Experience with SQL performance debugging tools (XEvents, Profiler, or similar)
- Understanding of data modeling and dimensional design concepts
- Knowledge of Agile methodology and experience working in Agile teams
- Strong problem-solving and analytical skills
- Understanding of Agentic AI concepts and tools
- Excellent communication skills and ability to work with cross-functional teams
Desirable
- Knowledge of insurance or financial services domain
- Experience with Azure ML and machine learning pipelines
- Experience with Azure DevOps and CI/CD pipelines
- Familiarity with data visualization tools (Power BI, Tableau)
- Experience with NoSQL databases (Cosmos DB, MongoDB)
- Knowledge of Spark, Databricks, or other big data technologies
- Azure certifications (Azure Data Engineer Associate, Azure Database Administrator Associate)
- Experience with version control systems (Git, Azure Repos)
Tech Stack
- MS SQL Server 2016+, Azure SQL Database, Azure Data Factory, Azure ML, Azure Storage, Azure Functions, Python, T-SQL, Stored Procedures, ETL/ELT, SQL Performance Tools (XEvents, Profiler), Agentic AI Tools, Azure DevOps, Power BI, Agile, Git
Benefits
- 33 days of paid holiday
- Competitive compensation well above market average
- Work in a high-growth, high-impact environment with passionate, talented peers
- Clear path for personal growth and leadership development
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