
Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in computer science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.
• Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Us?
• Be part of a team supporting mission-critical systems in real-time.
• Work in a high-energy, tech-driven environment.
• Opportunities to grow into domain/tech leadership roles.
• Competitive salary and benefits, health coverage, and employee wellness programs.

About Tradelab Technologies
About
TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.
Candid answers by the company
Bangalore/Mumbai
Similar jobs
Position Title: Software Engineer
Position Type: Full Time
Department: Research and Development
Reports to: First Level Manager, Indian Development Centre.
Company Background:
Affiliated with US Group companies, CGLIA Solutions LLP is an innovative Software Product Development Organization developing high available, highly secure, cloud-based enterprise software products catering to the needs of Large Research facilities, University medical centres, Hospitals, Pharma companies in US and worldwide ultimately leading to the development of life saving medications.
CGLIA is known for helping Software professionals to unleash their creativity, turning them into world class professionals, and building their career.
Job Summary:
As a Software Engineer, you assist in the design development of new products for our renowned customers worldwide.
Enhancing the existing applications by identifying the areas of improvements, making recommendations and designing and implementing them.
Ideal candidate should be a self-starter and, should have excellent problem-solving skills and passionate about developing high quality innovative products exceeding the customer expectations and needs. A keen interest for quality at every stage of development is a must.
Looking for a highly motivated individual who is looking to grow their career in a challenging environment.
Responsibilities:
- Participating in discussion with Product Management teams and Generating the Requirement Specification document that has covers both the functional and Non-functional requirements.
- Participating in discussion with the technical teams and generating the design documents.
- Develop code and update the existing code, ensuring that all the code meets the agreed upon requirements.
- Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended
- Work closely with the cross functional teams like UI Developers, Business Analysts and Management teams.
- Cultivate an environment of collaboration, commitment, accountability, and creativity and deliver products and services on time with quality delight the customer.
- Actively participating in the hiring process, for Organization growth.
- Updates job knowledge by studying latest development tools, programming techniques, and participating in professional organizations.
- Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.
Qualifications: (Education, Experience, Skills and Knowledge)
· Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.
· At least 3 plus years of hands on experience in developing cloud-based software.
· Expertise in developing cloud based distributed applications and must have experience in object-oriented design.
· Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVC, Spring Data, Spring Cloud, Spring Batch, Spring security etc.) along with open source technologies.
- Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.
· Experience on any one of databases like MySQL, MS SQL, PostgreSQL, and Oracle.
· Exposure with more than one of the Software Development Methodologies.
· Knowledge on the Code Static Analyzer tools like SonarQube, PMD etc. and, DevOps Tools.
· Expertise in Security related to Web Applications and mobile applications. and other open source and commercial tools.
· Ability to work independently and along with teams.
· Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.
· Eagerness and willingness to learn new technologies.
Location: Gandhidham, Gujarat(On-site)
Job Type: Full-time
Experience Required: 2 to 6 years
Salary Range: 20k to 30k (based on experience and role level)
Job Overview:
We are seeking a highly experienced Operation Head to lead and oversee all business operations of the organization. The ideal candidate will be responsible for strategic planning, coordination, team management, and ensuring seamless functioning across departments including Administration, Accounts, and Operations.
Key Responsibilities:
- Oversee day-to-day operations and ensure smooth coordination among departments.
- Lead, mentor, and manage cross-functional teams to achieve organizational goals.
- Develop and implement operational strategies, systems, and policies to improve efficiency.
- Coordinate with Accounts and Admin teams to ensure timely reporting and compliance.
- Ensure alignment between operations, finance, and management objectives.
- Prepare periodic performance and financial reports for management review.
- Handle vendor management, budgeting, and cost control measures.
Requirements:
- Graduate or Postgraduate in Business, Management, or a similar field.
- 2–6 years of experience in handling operations or team management.
- Good leadership and communication skills.
- Knowledge of accounts, admin, and planning work.
- Must be organized, responsible, and able to handle multiple tasks.
- Good computer knowledge (MS Office, Excel, ERP preferred).
- Excellent communication skills and approach skills
- Customer pitch and conversion skills
- Arrange a meeting with the designer for a requirements discussion
- Onboard clients & hand it over to the designer to start the design process
- Handle escalations if any
Networking skills to manage good relationship with all the stakeholder in Rice procurement chain.
Actively seek out new sales opportunities through cold calling and networking
Able to handle operations as well.
Preference for Rice sales experience candidate
• As a member of the architecture team, become deeply familiar with the product goals, and provide thought leadership on the technical aspects of realizing the product goals
• Contribute to the SDLC best practices, modeled after contemporary industry standards, and ensure the practices are diligently followed
• Provide technical mentorship to the technical team
• Encourage automation in various aspects of software development such as code reviews, unit tests, continuous integration, system testing. Identify appropriate tools, and create best practices around automation
• Participate in requirement gathering, analysis, designing proofs of concepts
• Team up with various stakeholders in aiding project planning, estimation, execution, and production support
• Identify the most appropriate platforms, frameworks, and third-party components to meet the product requirements
• Define and own the interfaces, such as services and APIs between product components
• Perform code walkthroughs, reviews. Promote code-reuse. Identify opportunities for refactoring code, and ensure code is modular and extensible
• Ensure adequate coverage of functional and non-functional requirements in test plans
• Provide guidance on production support/bug-fixing issues. Own the technical resolution of high-priority fixes
Technical Skills:
• 5+ years of hands-on experience with Python and Python-based frameworks such as Django, Flask, and web2py, etc.
• 3+ years of hands-on experience with front-end technologies such as HTML5, CSS3, Javascript, AJAX, REACT, etc.
• 1+ years of experience in building multi-tenant web applications using AWS or other cloud PaaS providers.
• Understanding of fundamental design principles for building a scalable web application and integration using RESTful APIs and JSON data
• Deep familiarity with n-tier and MVC patterns
• Strong unit testing and debugging skills
• Familiarity with CI tools such as Jenkins
Process & Tools:
• Experience in working with code versioning tools
• Experience in development organizations following Agile methodologies like SCRUM
• Experience in AGILE project management tools such as JIRA
Who are we looking for?
• Should be comfortable working in a team-oriented, fast-paced, collaborative environment
• Willingness to take on ownership and responsibility
• Resourceful, confident under pressure, ability to communicate with folks with varied experience and backgrounds
• Aptitude for problem-solving and analytical skills
Work Experience: 5-8 years of hands-on experience
About us: At myEZcare, we provide a complete enterprise end-to-end solution for B2B providers helping and providing care to seniors and children with behavioural health issues. We believe innovation and technology is the only way to improve the quality of care and contribute our help and support to the companies involved in this noble journey of caring and giving.
We are a Software as a service provider, with an emphasis on developing advanced solutions using cutting-edge technology and bringing innovation to changing lives. We are hiring for multiple positions for expansion in the global market.
Roles and Responsibilities :
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up-to-date on the latest processes and IT advancements to automate and modernize systems.
- Excellent verbal and written communication skills in English are a must.
- Conducting meetings and presentations to share ideas and findings.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicate your insights and plans to cross-functional team members and management.
- Establish the development processes and audit and guide the team to follow the standards.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Allocating resources and maintaining cost efficiency.
- Ensuring solutions meet business needs and requirements
- Prioritizing initiatives based on business needs and requirements
- Managing competing resources and priorities.
Desired Candidate Profile: A .NET Fullstack Developer with at least 5 years of experience, who thrives on challenges. In this position, you will be responsible for creating high-quality testable code and working with Analysts and Designers to analyze customer requirements. We are looking for individuals who can think out of the box and do not hesitate to go above and beyond to keep up with a fast-paced environment. To succeed in this role you should have a natural analytical way of thinking and be able to come up with creative solutions.
- Proficient in the following technologies: .Net Core, Angular JS, NodeJS, ASPNet MVC, JQuery, AJAX, Webservices/API, SQL Server.
- Proficient in AngularJS is a must.
- Excellent skill in writing queries and SQL Development.
- Experience in Scrum and agile methodologies.
- Exceptional analytical and conceptual thinking skills.
- Preferably prior experience with CI/CD automation and Jenkins.
- Prior experience in working with multi-tenant nested architecture and Microservices.
- Prior experience in working with product development for Healthcare applications based on US healthcare preferred
Perks and Benefits
- Health Insurance
- Remote work
• Knowledge of .NET framework
• Experienced in at least one relational database e.g. MS SQL, Oracle
• Problem-solving and analytical capabilities
• Ability to complete tasks and maintain productivity with minimal supervision
• Used to work remotely and in an international work environment is a plus
• Producing detailed specifications and writing the program codes.
• Maintaining the systems once they are up and running.
• Recommend and execute modifications to the existing
DESIRED CANDIDATE PROFILE:
1. Education:- Any Graduate / BCA / PG Diploma / B.Tech / MCA / MBA (IT)
2. Technical Skill Sets:-
Languages: VB / http://vb.net/">VB.Net / http://asp.net/">Asp.Net / C#
RDBMS: Oracle / MS Sql Server / MySql
Web Technology: HTML / DHTML / http://asp.net/">ASP.Net / AJAX / HTML-5
Job Description
- TREND MICRO /SYMANTEC Anti-Virus Security Management tDLP MANAGEMENT
- MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
- RCA for non-updating of end points and remote resolution.
- Interacting with OEM to fix.
- SQL Data base Troubleshooting/Restoring Database.
- Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
- Good speak and write English Communication
- Able to work shift basis
- Ensuring timely and proper Accounting of entries related to expenses and payments.(Zoho Books)
- Ensure timely payment of Rent, Salary, Utility Bills & statutory dues
- Ensuring Inventories are entered and invoiced in the system.
- Funds Management and vendor’s payment. Reconciliation of Vendors ledger..
- Follow up with Audit Team for Stores Audit, Stock Loss Recovery.
- Stock or inventory management
- Co-ordination with Statutory Auditors.
- Ensure statutory compliances and timely deposit of statutory dues
- Indirect & Direct Tax compliance
- Submission of GST/TDS Returns on monthly, quarterly and annually
- Invoicing, follow up with customer for payment & Reconciliation of customer account











