
Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in computer science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.
• Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Us?
• Be part of a team supporting mission-critical systems in real-time.
• Work in a high-energy, tech-driven environment.
• Opportunities to grow into domain/tech leadership roles.
• Competitive salary and benefits, health coverage, and employee wellness programs.

About Tradelab Technologies
About
TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.
Candid answers by the company
Bangalore/Mumbai
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Summary/Objective:
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Responsibilities/Duties:
1. Design Creation:
- Create innovative, high-end designs for various luxury products, tailored for social media graphics and website elements, good to have experience in jewelry industry.
- Collaborate with marketing and other teams to grasp project requirements and objectives.
- Incorporate cutting-edge design techniques, including AI tools, to produce innovative visuals.
2. Brand Consistency:
· Create engaging content for social media platforms and digital marketing campaigns.
· Ensure designs are optimized for different platforms and adhere to brand guidelines.
· Work closely with the marketing team to contribute to the evolution of the brand identity.
3. Software Proficiency:
· Proficiency in graphic design software such as Adobe Photoshop, Illustrator, InDesign, and experience with AI design tools.
· Stay updated on industry trends and design tools to enhance creativity and efficiency.
· Excellent skills in color theory, typography, and layout design.
4. Feedback Incorporation:
· Receive and incorporate feedback from stakeholders into design iterations.
· Present design concepts and ideas to team members for review and approval.
5. Project Management:
· Manage multiple design projects simultaneously and meet deadlines.
· Collaborate with other designers and cross-functional teams to ensure project success.
Qualifications/Requirements:
Education:
· Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
Experience:
· 1 to 3 years of professional graphic design experience.
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· Good to have experience in marketing or advertising agency.
Skills:
· Strong creative and conceptual thinking.
· Excellent communication and collaboration skills.
· Ability to work collaboratively and independently.
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How to Apply:
Kindly send your updated resume and your portfolio link. In your portfolio, highlight projects relevant to the luxury industry, especially any work related to jewelry design.
Contact us:
Avalon Solutions Pvt. Ltd.
PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP
www.AvalonSolution.com
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Location: Indore (M. P.) - Work from office
Duration : Full time
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2. New business generation by meeting potential clients to understand needs and providing relevant solutions
3. Contacting potential clients to establish rapport and arrange meetings.
4. Planning and overseeing new marketing initiatives.
5. Researching organizations and individuals to find new opportunities.
6. Increasing the value of current customers while attracting new ones.
7. Finding and developing new markets and improving sales.
8. Attending conferences, meetings, and industry events.
9. Developing quotes and proposals for clients.
10. Experience in generating leads through Upwork, Freelancer, LinkedIn and other portals.
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1. Bachelor’s degree in business, marketing or related field.
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· Hands on experience on Palo Alto firewalls, Cisco switches, HP Procurve, Aruba Wireless
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· Experience with VPN and remote access solutions.
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▪ 4~10 years’ experience in Automation using Typescript, Javascript, Java as programming languages
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Pre-requisites for the Role
1.Job ID-EMDF0120PS
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- C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
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- MVC and WebAPI
- MS SQL
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Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies
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(Good to have)
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- Position-1
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SQL Server with Entity Framework
Web API
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Should be an active team player.
Good verbal and written communication will be an added advantage. Must have worked in a team.
English speaking should be fluent.
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