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Application Support Engineer

at Tradelab Technologies

Application Support Engineer

Tradelab Technologies

Application Support Engineer

at Tradelab Technologies

Posted by Aakanksha Yadav

2 - 5 yrs

₹6L - ₹15L / yr

Bengaluru (Bangalore)

Skills

Linux/Unix

SQL

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in computer science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in computer science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

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About Tradelab Technologies

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

N/A

Company social profiles

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Participate in complete development life cycle activities like design, coding, testing and production release
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Strong desire to learn & evaluate new libraries/frameworks, and share knowledge with others
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Sound knowledge of front end standards and practices
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Knowledge of Redux, React.js and its core principles
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Experience with popular JS frameworks and libraries (React, Angular, JQuery, Ember, Babel, Webpack etc.)
Experience of building Single-page Web Apps
Ability to understand business requirements and translate them into technical requirements
Experience with test automation: TDD, unit/integration/functional testing
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Proficiency with Git/Github
Experience with GraphQL

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Good problem solving abilities
‘Can-do’ attitude
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Excellent communication skills and being able to work independently or in a full team

Read more

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API

whitepaper

- Artivatic is a technology startup that uses AI/ML/Deep learning to build intelligent products & solutions for finance, healthcare & insurance businesses. It is based out of Bangalore with 20+ team focus on technology. The artivatic building is cutting edge solutions to enable 750 Million plus people to get insurance, financial access, and health benefits with alternative data sources to increase their productivity, efficiency, automation power, and profitability, hence improving their way of doing business more intelligently & seamlessly. - Artivatic offers lending underwriting, credit/insurance underwriting, fraud, prediction, personalization, recommendation, risk profiling, consumer profiling intelligence, KYC Automation & Compliance, automated decisions, monitoring, claims processing, sentiment/psychology behavior, auto insurance claims, travel insurance, disease prediction for insurance and more. - We have raised US $300K earlier and built products successfully and also done few PoCs successfully with some top enterprises in Insurance, Banking & Health sector. Currently, 4 months away from generating continuous revenue.We at Artivatic Data Labs Private Limited, are looking for Tech/Communication Content Writer & Strategist. Artivatic (artivatic.AI) is Enterprise AI Platform for automated decision making. Skills : - Good communication skills- Writing passion- Understands research content writing- API Documentation - Technical paper writing- Email Writing- Whitepapers & PPTs, - Web content, email content and interactive social media content Qualification :- Communication/Business Graduate - Have technical and science understanding - Passion for writingIf you live with words in your mind, then this job is for you.

- Artivatic is a technology startup that uses AI/ML/Deep learning to build intelligent products & solutions for finance, healthcare & insurance businesses. It is based out of Bangalore with 20+ team focus on technology. The artivatic building is cutting edge solutions to enable 750 Million plus people to get insurance, financial access, and health benefits with alternative data sources to increase their productivity, efficiency, automation power, and profitability, hence improving their way of doing business more intelligently & seamlessly. - Artivatic offers lending underwriting, credit/insurance underwriting, fraud, prediction, personalization, recommendation, risk profiling, consumer profiling intelligence, KYC Automation & Compliance, automated decisions, monitoring, claims processing, sentiment/psychology behavior, auto insurance claims, travel insurance, disease prediction for insurance and more. - We have raised US $300K earlier and built products successfully and also done few PoCs successfully with some top enterprises in Insurance, Banking & Health sector. Currently, 4 months away from generating continuous revenue.We at Artivatic Data Labs Private Limited, are looking for Tech/Communication Content Writer & Strategist. Artivatic (artivatic.AI) is Enterprise AI Platform for automated decision making. Skills : - Good communication skills- Writing passion- Understands research content writing- API Documentation - Technical paper writing- Email Writing- Whitepapers & PPTs, - Web content, email content and interactive social media content Qualification :- Communication/Business Graduate - Have technical and science understanding - Passion for writingIf you live with words in your mind, then this job is for you.

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Param Business Solutions

Fullstack Developer

at Param Business Solutions

2 recruiters

Sumeet Bandewar

Posted by Sumeet Bandewar

Pune

1 - 4 yrs

₹3L - ₹8L / yr

Javascript

NodeJS (Node.js)

React.js

Amazon Web Services (AWS)

REST APIs, DBs (SQL is a plus) - Knowledge of javascript, HTML, CSS - A strong foundation of Data structures, Object-oriented Principles - Able to work in a startup environment - Knowledge of Version control is a plus - Knowledge of CI/CD Pipelines, Version control is a plus

REST APIs, DBs (SQL is a plus) - Knowledge of javascript, HTML, CSS - A strong foundation of Data structures, Object-oriented Principles - Able to work in a startup environment - Knowledge of Version control is a plus - Knowledge of CI/CD Pipelines, Version control is a plus

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FourthPointer Services Pvt. Ltd

Business Developer

at FourthPointer Services Pvt. Ltd

2 recruiters

Gaurav Agarwal

Posted by Gaurav Agarwal

Noida, NCR (Delhi | Gurgaon | Noida)

0 - 2 yrs

₹1L - ₹3L / yr

Business Development

Client Servicing

Sales

Presales

Fourthpointer Services Pvt. Ltd. is a dynamic and progressive young company with a clear objective – to provide our clients with innovative and cost-effective business solutions through the efficient deployment and integration of information technology. It was established in 2012. The organization brings together a multi-disciplined team able to undertake every aspect of design and develop IT solution for your business and ongoing support. We are a team with the ability to direct and deliver a successful solution, including strategic direction, business analytics, IT processes in management, application development, systems integrations and quality assurance efficiently to your every need.

Fourthpointer Services Pvt. Ltd. is a dynamic and progressive young company with a clear objective – to provide our clients with innovative and cost-effective business solutions through the efficient deployment and integration of information technology. It was established in 2012. The organization brings together a multi-disciplined team able to undertake every aspect of design and develop IT solution for your business and ongoing support. We are a team with the ability to direct and deliver a successful solution, including strategic direction, business analytics, IT processes in management, application development, systems integrations and quality assurance efficiently to your every need.

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